What people are saying... What people are saying... Back to profile
Todd was wonderful to work with and went above and beyond.
Elijah K. - Logan, OH | May 2021
Excellent customer service all around. I felt very taken care of. Communication & response time were quick!
David S. - Westerville, OH | May 2021
The agent I worked with, Todd Novosel, was awesome! He always responded to me quickly and addressed any questions that I had.
Ashura C. - Canal Winchester, OH | Apr 2021
Guaranteed Rate went above and beyond to help us close on our house. They worked incredibly well to adjust to a constantly changing closing date due to complications with the builder. Todd Novosel and his team helped get a great rate for us and were friendly and helpful during the process! We have used them before with a great experience which is why we returned (along with referring several friends and family members) to them.
Christian M. | Mar 2021
Our refinance process was extremely smooth. We were guided throughout the process, and communication was maintained.
Anthony S. | Mar 2021
We have worked with Todd Novosel multiple times and have thoroughly enjoyed our experience every time.
Kevin S. | Mar 2021
Todd was great to work with. Very friendly and responsive.
Michael W. | Mar 2021
Very efficient and reliable
Lucia H. | Mar 2021
Todd looks for opportunities for me to save money by refinancing and keeps the process and communication moving.
Mary G. | Mar 2021
Knowledgeable, transparent, flexible, professional, personable, and communicative Loan Officer (Todd Novosel )
Samantha C. | Mar 2021
Working with Todd Novosel (and the rest of his team) is the best! Everything is clear, explained, and thorough from start to finish.
Mary W. | Feb 2021
We will only work with Todd!
Chad B. | Feb 2021
Todd Novosel. He makes this stuff painless
James R. | Feb 2021
Todd Novosel goes above and beyond for his clients!
Amariah H. | Feb 2021
They were helpful and answered all my questions
Hanna Y. | Feb 2021
They make everything easy
Penny C. | Feb 2021
I had no issues and everything went so smoothly.
Chase B. | Feb 2021
Friendly and delivered what was promised.
Bryan C. | Feb 2021
Excellent customer service, even during a pandemic!
Stephen C. | Feb 2021
Everything was made easy. Next steps were explained. Plenty of options for financing.
Jonathan G. | Feb 2021
Smooth process from start to finish. Todd is incredibly helpful and knowledgeable.
Diane S. | Aug 2020
Customer service. Todd''s customer service is unmatched. We refied with Guarantee solely due to Todd''s hard work.
Jason W. | Feb 2021
Todd made things remarkably simple and straight forward
Sarkis M. | Aug 2020
They took a horrible situation for me and turned it into the most positive and exciting experience for me!
Joanna B. | Aug 2020
Todd and his team are fantastic.
Daniel S. | Aug 2020
Todd Novosel and his staff were extremely thoughtful and dedicated to ensure we were completely informed every step of the way. They were on point with responding to any and all inquiries.
Larry B. | Aug 2020
They were professional, efficient and easy to work with.
Debrah J. | Oct 2020
Todd Novosel is great. He provided all the information in advance and help us with everything.
Samuel R. | Jan 2021
The way Todd Novocel handled everything from start to finish was amazing. He provided me options for years, different cash out amounts, etc. Plus, I already referred to him to my brother. I will refer him to anyone looking to refi.
Robin M. | Aug 2020
Great service, easy to work with, and they kept it stress free.
Lauren H. | Oct 2020
Todd Novosel made everything easy for me and was very helpful throughout the process.
Matthew T. | Jan 2021
Because I had a flawless experience with the company. Great customer service!
Raechel M. | Aug 2020
Easy and had the best rate.
Stephanie S. | Sep 2020
Todd was amazing- responding to us all hours of the day no matter what, super friendly and helpful, and his team was quick and efficient.
Courtney C. | Oct 2020
Todd novosel and his team did a phenomenal job from point of application through day of closing
Donald D. | Nov 2020
Great service and wonderful team to work with.
Holly S. | Jan 2021
Worked very hard and we were able to close early.
Beverly F. | Aug 2020
Todd and team gave us incredible service from start to finish. The communication was amazing and we never felt lost or confused during the process. We had a wonderful experience.
Michelle C. | Sep 2020
Good service and response time, as always.
Eric H. | Oct 2020
Everything went smoothly. Great communication.
Christopher S. | Nov 2020
Todd Novosel is the best, we have worked with him several times he is always efficient and quick to respond
Della S. | Jan 2021
I found the experience from start to finish to be trust-worthy, dependable, and responsive any time I had questions.
JOHN L. | Aug 2020
The process was clear and went smoothly throughout. In particular the preapproval system was super easy to navigate.
Robert D. | Sep 2020
Easy and helpful through the whole process
Javier A. | Oct 2020
Phenomenal customer service and feedback.
Christopher M. | Nov 2020
Easy, efficient process from beginning to end.
Angela P. | Dec 2020
Great service every time : initial loan / refinance. Have already recommended. Todd is great!
Marcia V. | Jan 2021
very easy to work with and easy to get a hold of.
Deryk B. | Aug 2020
Service / communication/ ease
Adam R. | Sep 2020
The process was easy to follow and the people we worked with were responsive.
Rachel C. | Oct 2020
Thank you very much guys for helping our family again!!!!
Boris G. | Nov 2020
Todd is terrific, done fast and great explanation
Amanda D. | Dec 2020
Everything was super streamlined and easy. I didn''t feel left in the dark on any details of the process.
Chase K. | Jan 2021
Easy and convenient process
Stephen A. | Aug 2020
It was the most amazing experience. My lender did it amazing job very little stress!
Melissa W. | Sep 2020
Todd Novosel was always on top of things and extremely accessible whenever we needed questions answered or guidance
Ryan G. | Nov 2020
Excellent staff very knowledgeable & helpful with me throughout my mortgage search.
David F. | Dec 2020
Transparent, detailed oriented, questions answered promptly, reliable. Made the whole process easy and memorable.
Irene M. | Jan 2021
Overall excellent and personable service. Could not have been easier!
Brian S. | Jul 2020
Easy process; good rate; good communication.
Ryan B. | Aug 2020
Speed of approval, great team!
James Y. | Sep 2020
Mr Todd (V.P.) worked very hard and diligently to insure I received the fairest deal possible for my first home.
Michael S. | Oct 2020
Todd was awesome in staying on top of everything and explaining things clearly for us.
Joshua E. | Nov 2020
Outstanding communication and service throughout the process.
Franco P. | Dec 2020
The process was quick and easy, yet thorough.
Terrie V. | Jan 2021
Guaranteed Rate provided excellent customer service and great communication both with requests for anything they needed and to answer all the questions that I had during the process. Todd Novosel and his team in particular were really great to work with!
Nicholas S. | Jul 2020
Excellent customer service
Jonathan J. | Jul 2020
This is our third time working with Todd and we have loved our experience each time and are sure to recommend him to anyone we know that is purchasing or refinancing a house.
Kevin S. | Jul 2020
Super easy and well explained process. There are always going to be questions but Todd was truly helpful the entire way through the process and beyond
Joshua S. | Jul 2020
They were extremely helpful through every step of the process.
Jacqueline V. | Jul 2020
Todd Novesel and his entire team made so EASY to go through this process of refinancing our home!! There were no surprises! We just had to sit back and ready to sign!!
Melissa H. | Jul 2020
Fantastic communication and discussion of options. Appreciate the aggressive research and support.
Sarah W. | Jul 2020
Due the way we got treated by our lending representative - Todd Novosel. He was amazing.
Zuzana A. | Jul 2020
They were fast and extremely helpful throughout the entire process.
Chelsea A. | Jun 2020
Todd Novosel and his team did a great job getting everything together and getting around many hurdles over the last few days before closing.
Cole S. | Jun 2020
Makes the process very simple and quick
Cassandra K. | Jun 2020
Outstanding experience. Todd and his team were great and made the process very smooth.
William R. | Jun 2020
Todd Novosel was an exceptional broker.
Teri M. | Jun 2020
They did a great job through the whole process. Even though there were some hitches for which they were not responsible. Very professional and helpful.
Carolyn S. | May 2020
Todd was great at communicating and with updates. and treated me very fairly.
Hassan K. | May 2020
Great to work with! Kept me informed. Made the process very easy.
Christopher H. | May 2020
They were very responsive and made the whole process easy and stress free.
Stephen S. | May 2020
Did a great job. Made the process so easy.
Michael R. | May 2020
Todd and his team are fantastic to work with. Efficient and very helpful throughout the whole process. Thank you!
Holly S. | May 2020
Because Todd Novasel is very thorough.
Brenton M. | Apr 2020
Because Todd Novosel is second to none and always provides the best service for our family.
John B. | Apr 2020
Have dealt with the same person before and was very pleased with him
Della S. | Apr 2020
Great service and easy process
Steven S. | Apr 2020
Todd and team were transparent up front, friendly and professional, provided flexible communications and fast responses, were clearly experienced and knowledgeable, completed the process on time, and provided options/alternatives that also considered forward looking impacts.
Samantha C. | Apr 2020
Great response time, efficient and there for me every step of the way!
Krista B. | Mar 2020
Todd is awesome. Very quick responses. Very professional and helpful.
Mary G. | Mar 2020
Solely based upon the excellent service provided by our loan officer, Todd Novosel. Todd went above and beyond the responsibilities and duties of his job to ensure that we were comfortable and prepared for every step of the process.
Brittany J. | Mar 2020
Attention to detail and timely response
Andrew R. | Mar 2020
Todd Novosel was amazing. I received the best customer service.
Matthew T. | Feb 2020
So easy to work with and very helpful
Hannah L. | Feb 2020
Todd Novosel was exceptional in all aspects of the lending process.
Lauren V. | Feb 2020
It was our first time buying a home and the whole process was very smooth. Todd and his team are great.
Allen P. | Feb 2020
Fantastic communication and smooth process.
Eric H. | Feb 2020
The process was incredibly easy and transparent, and Todd, Crystal, and Larae were very responsive, professional, and helpful throughout the process.
Andrew C. | Feb 2020
It was such a seemless process. Everyone was very responsive and just made the whole thing go very easy.
Alicia H. | Feb 2020
Everything was handled very smoothly and Todd was great to work with and explained everything very well.
Erik T. | Jan 2020
Todd novasel was 100% reliable, answered calls on weekends and always a quick response. True professional
Kirk M. | Jan 2020
Things happened fast and it was really easy.
Stephen L. | Jan 2020
Service and customer focus
Dennis R. | Jan 2020
Third time we have used GR. 1st time realtor suggested GR. Such great service we chose GR the next 2 times
Willie G. | Jan 2020
Very professional and very reponsive
Lucia H. | Dec 2019
Todd Novosel and his team was excellent in walking us through refinancing our home.
Melissa H. | Dec 2019
Very professional and very responsive
Lucia H. | Dec 2019
Todd Novosel and his team are great at their jobs, really care for their clients. This is not the first time we have had the pleasure of dealing with Guaranteed Rate and Todd's team, and it won't be the last.
Charles F. | Nov 2019
Every step in the process was explained well and easy to follow. Everyone I worked with was friendly and willing to go the extra mile to help.
Kristin H. | Oct 2019
GR was very flexible with my situation and Candice Adley and Todd Novosel did everything they could to find me the best mortgage rate. They were fantastic, highly responsive, and offered better service than I could have imagined. I've already ready recommended GR to 3 of my friends and they'd be foolish to go with anyone else.
Matthew G. | Oct 2019
Todd Novosel is the reason. He was informative, patient, calm and kind
Sara B. | Sep 2019
Todd Novosel made this process super easy. He kept me updated every step of the way! He also responded to my concerns immediately. Having the ability to sign forms online and then do the closing in my own home at the time of my choice was fantastic. Can’t say enough good things about Guaranteed Rate.
Maureen F. | August 2019
Todd Novosel and his team were extremely helpful. They were quick to answer questions that I had along the way, and they seemed to really care about the process of helping me buy a home!
David D. | Aug 2019
Todd was phenomenal. He told me if I selected Guaranteed Rate that he would handle everything and I wouldn't have a thing to worry about. He was completely accurate. He explained everything with great clarity and I never worried for a minute about my ability to get everything closed correctly on the very aggressive schedule we were working under. Fantastic experience and phenomenal customer service. Thank you for making what could have been very stressful an easy going process.
Sarkis M. | Aug 2019
Working with Todd was great. Every time I had a question or concern he was right on top of it. I feel he went the extra mile to make sure I fully understood every step of the process. I can’t thank him and his team enough as this was one of the smoothest, most streamline process, I’ve been apart of. I will be sure to recommend Guarantee Rate / Todd to anyone!
Jason W. | Aug 2019
Todd is really great at his job and is fantastic to work with! He is very professional and made my experience a lot easier. Thank you Todd!
Maryam G. | June 2019
Todd and Crystal are amazing! They were available day and night and quick with answers!
Kelly C. | July 2019
Todd Novosel is an excellent officer, explained everything thoroughly, and helped every step of the way. Rates could have been a little more competitive (several bps) but all in all a great experience.
Steven C. | July 2019
Todd Novosel was my loan officer and was extremely helpful and available to explain every question I had along the way. I would certainly recommend Todd and Guaranteed Rate to friends.
Diane L. | June 2019
Todd Novosel is extremely knowledgeable, helpful, and patient. He helped us through the process quickly, but without being pushy. The whole thing went very smoothly. Thanks!
Justin C. | May 2019
Todd Novosel my Loan Officer did a wonderful job. He has always been great since this isn’t the first time I have worked with him and that was why I came back if the service wasn’t good. Laurie the underwriter was awesome are well. Thank you all for a wonderful job done.
Andy A. | April 2019
Best home buying experience we have had in 45 years. Todd and his team were very professional yet also personable
Willie G. | April 2019
Todd Novosel was amazing to work with. I felt like I got to know him as the process wore on and truly felt like he had my best interest at heart. He explains everything in great detail, gives prompt responses, and answered all of my unending questions. He's a real asset to your company.
Jesse H. | March 2019
Todd went above and beyond what I expected. He was awesome to work with - very attentive and responsive to my unique needs. I never had to check up on him; in fact, he was consistently keeping me on schedule! I would recommend Todd to my closest friends and relatives and plan to do so.
Brandi W. | March 2019
Todd was amazing and made everything so easy.
Kelsey F. | March 2019
Todd made the entire process very simple and explained each step thoroughly. He was there and immediately responded to any questions I had throughout the process. Highly recommend him as a loan officer.
Cassandra K. | February 2019
Todd and his team were on point during the entire process. They keep a good line of communication and answered all of my questions promptly. I really appreciated the personal service!
James D. | February 2019
Great experience from start to finish. Thank you!
Holly S. | December 2018
Excellent service. Very nice staff to deal with. Especially Todd was very good on explaining things that I had questions about. He is very fast at closing. I look forward to working with Todd if I have my friends and relatives buy a house in the near future
Devi M. | December 2018
Todd made our experience very easy! I would absolutely work with Todd again and recommend him to my friends. The ability to view documents in advance was very helpful and made the closing experience quick and easy.
Julie P. | December 2018
Todd was excellent! He was extremely helpful and always took the time to answer my questions
Jonathan J. | December 2018
Todd Novosel, Crystal, Melissa, and their team worked tirelessly for my fiance and I. They were in constant contact, taught and informed us. And in difficult times fought to get us everything we needed even when we were too tired to fight and keep going. They were amazing!! Nothing I would've changed about this experience with them I'd change. And they got us a cheaper interest rate than anyone else
Essence C. | November 2018
Todd was awesome! He was extremely helpful, and I felt like he really wanted the best options for us. He also knew that it was our first mortgage experience and really went above and beyond making sure that we understood every part of what was happening.
Hannah L. | November 2018
Todd Novosel made my first time home buying experience easier than I could have ever imagined! Thank you to the GR team.
Andi A. | October 2018
Todd was great! Spent a lot of time with us explaining the options. For the most part, the mostly-online process went smoothly.
Corey P. | November 2018
Todd Novosel was clear and concise about every deadline and made us feel comfortable with the process. Todd "goes to 11" (Spinal Tap reference)!
David K. | October 2018
Working with Todd Novosel was amazing. I was recommended to him by a friend when he was at his previous company and my Realtor said that I should be working with a better mortgage lending company in this market. Well once he came over to Guaranteed Rate and reached out to me without knowing I was in contract and about to choose a lender. I ended up narrowing my lending company between Guaranteed Rate and Concord. I ultimately chose Guaranteed Rate only because I felt like I could trust Todd more than the other Lending agent at Concord. Long Story short I would not have Chosen Guaranteed Rate if It wasn't for Todd.
Jeffrey C. | October 2018
I worked with Todd Novosel, Jason Harris and Patti Stemper. All took extra steps to make sure I understood what was going on with the loan process. I felt that they were looking out for my best interest.
Lisa T. | September 2018