What people are saying... What people are saying... Back to profile
They made the process very easy.
Aaron R. - Dekalb, IL | Oct 2021
Everyone has been very informative and professional. I have never experienced such amazing service as I did working with Guaranteed Rate.
Kamile S. - Carol Stream, IL | Oct 2021
Tom and team provided excellent service throughout the entire process. Tom was able to get me approved and in a home within a month! He went above and beyond and made the process very smooth. He was very informative and made sure I understood all details.
Nicole D. - Elgin, IL | Oct 2021
Convenient. Knowledgeable staff.
Arlene S. - Glenview, IL | Sep 2021
Excellent customer service
Thomas K. - Elgin, IL | Sep 2021
Went smooth, closed on time.
Nicholas J. - Big Rock, IL | Aug 2021
Tom and his team made this the easiest possible process.
Austin L. - Shorewood, WI | Sep 2021
Tom and his team were great. They guided me through the full process and were always available if I had a question.
Johanna H. - Chandler, AZ | Aug 2021
Every person I was in contact with was extremely nice and very informative in the steps we had to do and/or take.
James B. - Crystal Lake, IL | Sep 2021
Tom my my refinance effortless on my end. Very helpful and available to answer any questions I had.
Dann W. - Elgin, IL | Aug 2021
Tom DuSell and his team. Great people who look out for your interest.
Frank T. - Naperville, IL | Jul 2021
Tom Dusell was very open and clear on any questions we had during the whole process.
Senen K. - Schaumburg, IL | Jul 2021
They were so easy to work with
Joseph K. - Lake In The Hills, IL | Jul 2021
Tom DuSell was amazing. He talked me through all of the numbers and made the process easy.
Marc P. - Elgin, IL | Jul 2021
Excellent service by Tom DuSell.
Peter M. - Sugar Creek, WI | Jul 2021
Tom did a nice job keeping us up to date and informed as we went through the experience of purchasing a new home.
Michael H. - Crystal Lake, IL | Jun 2021
This was my first home purchase and Guaranteed Rate made the whole process seamless from start to finish
Nicholas S. - Daytona Beach, FL | Jun 2021
Tom was the best person to deal with hands down. Im so busy and he accommodated me so well in every aspect!
Nathan A. - Elgin, IL | Jun 2021
Engagement, efficiency, ease
Jake S. - Hanover Park, IL | Jun 2021
From Day 1 every step was explained very clearly. Everyone was wonderful to work with.
Mary Ann T. - Bolingbrook, IL | May 2021
Tom DuSell was extremely helpful, knowledgeable, and personable. He guided us through the whole process and made everything straightforward! We appreciated his attention to us.
Ernesto F. - Chicago, IL | May 2021
smooth process, Tom DuSell's team did a great job
John H. - Hinsdale, IL | May 2021
Super helpful and made the process very smooth and easy.
Jeffrey H. - Dekalb, IL | May 2021
Easy process and closing was a breeze!
Melissa S. - Huntley, IL | May 2021
Exceptional assistance, friendly,
Norma N. - Algonquin, IL | May 2021
The team worked really well.
Bradley K. - South Elgin, IL | May 2021
Tom Dusell was a pleasure to work with
Brandon L. - Turner, MI | May 2021
Because every part of working with GR has always been oainless
David K. - Streamwood, IL | May 2021
My refi went very smoothly. There were people to contact when I had questions.
Vivien P. - Hoffman Estates, IL | May 2021
Tom was the most amazing person to work with. He went above and beyond to ensure we had a sale and a fast close. I wouldn’t ever use anyone else as long as Tom Dusell is available
Lauren G. - Aurora, IL | May 2021
Tom DuSell was an amazing lender! He helped us through every step of the process and explained every detail thoroughly!
Brett R. - Chicago, IL | Apr 2021
Outstanding job! Everyone very polite, knowledgeable, helpful. This is my second time using Guaranteed Rate
Jeri S. - La Grange Park, IL | Apr 2021
We are very happy with our experience! Tom & the GR Team got it done for us when no other company could! Thank you for everything and making it happen!!
Robert R. - Elgin, IL | Apr 2021
Tomm DuSell is the man! Thank you, sir!
Jonathan S. | Mar 2021
Seamless process. Quick and easy.
John K. | Mar 2021
Tom Dusell was just awesome. Friendly, helpful, and available anytime I had questions or concerns.
Cori C. | Mar 2021
Great service... Tom and team were excellent to work with.
Craig V. | Mar 2021
Fast, helpful and easy to work with
Tina H. | Mar 2021
Because of Tom Duscell and his excellent customer service!!!
David M. | Mar 2021
Totally satisfied with my experience.
Douglas B. | Feb 2021
Tom and his team were super helpful and responsive.
David H. | Feb 2021
The process was the easiest I have used and in light of the Pandemic it gave me great peace of mind by being virtually contactless!!
Gene N. | Feb 2021
Great agent and simple and easy process from start to finish.
Karen S. | Feb 2021
Good rate, easy process, easy close
Chad P. | Feb 2021
Ease of process, communication from Tom was outstanding
Mallison M. | Feb 2021
Awesome, speedy service, best rates around
Candice K. | Feb 2021
Outstanding communication and service.
David S. | Aug 2020
Already recommended someone.
Timothy C. | Feb 2021
They were super fast and made everything easily understandable
Dayton L. | Aug 2020
Everything was timely and done correctly.
Stephen D. | Aug 2020
They were easy to work with and Tom was genuinely interested in helping with my loan.
Elizabeth L. | Aug 2020
Everyone was extremely courteous and helpful. Everything was explained completely and they answered all of my questions with sincerity!
David D. | Dec 2020
They made their best effort to get my mortgage perfectly aligned with the monthly cost, down payment, and rate that i was looking for.
Austin C. | Aug 2020
Made the home buying process quick and easy
Eric P. | Dec 2020
Excellent service. Easy application process.
Kathryn V. | Aug 2020
Very friendly and always available to answer our questions.
David W. | Dec 2020
The entire team was incredibly responsive and very knowledgeable.
Christine H. | Aug 2020
Team is incredibly friendly, communicative and easy to work with.
David D. | Sep 2020
Tom Dusell and team were very thorough efficient and friendly throughout the entire process
Douglas J. | Dec 2020
Excellent experience throughout
John K. | Jan 2021
Tom DuSell was very helpful through the entire process
Sabine B. | Aug 2020
Tom Dusell was fantastic to work with! Response was extremely quick for my many questions. He really went above and beyond for us.
Cory L. | Sep 2020
Tom DuSell was easy to work with. He answered our questions and helped us know what to expect.
Charles L. | Dec 2020
Because Tom DuSell and his whole team were incredibly responsive and attentive even as we were working on an extremely limited schedule over the Holidays. They were simply the best!
Emma V. | Jan 2021
Great customer service on Tom’s team!
Dawn S. | Aug 2020
Excellent service by Tom and staff.
Jon A. | Sep 2020
Service was very fast and easy to follow
Brenda B. | Oct 2020
Tom Dusell. The best in the business.
Brian P. | Dec 2020
Tom DuSell and his excellent service
Jason D. | Jan 2021
Everything went very smoothly!
Kenneth M. | Aug 2020
Very informative, helpful and responsive!
Alysse K. | Sep 2020
Tom Dusell was an absolute pleasure to work with. Tom made this process painless and stress free! Great experience!
Trisha S. | Dec 2020
The team was very responsive with all of my requests and questions. The entire team was super friendly and great to work will. Tom DuSell especially was key in making the loan process run smoothly.
Joseph K. | Jan 2021
Rate lock very quick on the front end, portal to upload is very easy to use - already referred several people to Tom
Candice K. | Aug 2020
Friendly and quick service
Christina D. | Sep 2020
Tom Dusell and his team were awesome to work with. Just the right amount of communication and were always available to quickly answer any questions we had.
Ryan E. | Oct 2020
Everyone went far beyond our expectations to help us with our mortgage.
Mark R. | Jan 2021
Great experience, easy process and Tom DuSell was always reachable for any questions. I was always updated.
Sandra R. | Aug 2020
Tom Dusell and his team were there for us through the whole process. They had a quick response to any questions or concerns we had and made the whole process stress free and smooth.
Dana J. | Sep 2020
Good communication and good customer relations
Justin A. | Oct 2020
The experience with my broker, Tom DuSell, and his team were above and beyond.
Charlotte M. | Dec 2020
Tom DuSell and his team provide extraordinary customer service.
Steven B. | Jan 2021
Great to work with. Everything went smooth
Eric Z. | Aug 2020
Because of Tom DuSell. He was great through the whole process.
Anthony M. | Sep 2020
The folks with whom we worked were all personable and very helpful throughout the process.
James R. | Oct 2020
Our agent was very informative and personable and was available pretty much any time we needed him. Superior customer service and a stress free process.
Andrew T. | Dec 2020
The entire experience was easy and Tom walked us through each step.
Jon M. | Jan 2021
Best rate, best team, Tom DuSell and his colleagues were able to expedite my loan two Weeks early!
Diana H. | Aug 2020
Everything went smoothly and my agent was very, very helpful
Alice G. | Sep 2020
Tom DuSell was very helpful and informative. Everything went very smoothly and easy.
Laura D. | Oct 2020
straightforward, great communication with Tom DuSell, streamlined, honest
Mark L. | Nov 2020
Tom DuSell & Team at Guaranteed Rate were professional, supportive, responsive and a pleasure to work with.
Debra B. | Dec 2020
Tom and his team did a great job!
Gordon C. | Jan 2021
No problems thru the entire process!!
Thomas B. | Jul 2020
Tom did everything he said he would!! Right on time!
Michael C. | Jul 2020
Tom Dusell is absolutely amazing to work with. He is the reason we went with Guaranteed Rate. His professionalism and attention to detail is unparalleled! Fantastic refi experience!
Glenn B. | Jul 2020
Tom DuSell and his team were absolutely incredible. They were very responsive, considerate, and knowledgeable. Everything was smooth from start to finish! I will be referring all my family and friends to Tom.
Matthew K. | Jul 2020
Tom made things go very smoothly. He was always there to answer my questions and reassure me.
charlotte b. | Jul 2020
Process was convenient and efficient, as explained by the broker.
Sandra L. | Jun 2020
Friendly staff; easy to work with: available to answer questions.
Michael C. | Jul 2020
Great broker kept me updated and answered every question with a clear answer
Justin J. | Jun 2020
Nice job with communication and follow through.
Nancy Q. | Jun 2020
Tom DuSell was great to work with. He made the process very easy. He is also extremely responsive.
Pamela B. | Jun 2020
Tom DuSell was a great loan officer to work with.
Christopher B. | Jun 2020
Stress free, guided, informative, and most importantly honest and work for the customer favor
Homam S. | Jun 2020
As a first time home buyer, Tom Dusell was excellent and spent a tremendous amount of time, any time, any day, walking me through the ins and outs of buying my first home. He was always extremely responsive and truly cared about giving me peace of mind throughout the entire process. I could not recommend Tom Dusell enough!
Brandon D. | Jun 2020
Tom was great every step of the way.
Amanda T. | May 2020
Very good customer service. My calls were always answered even after business hours.
Jennifer A. | May 2020
We trust Tom, and know our loan is being handled with the utmost detail and care.
Adam P. | May 2020
Great support, kept us informed, responsive to our concerns.
Carl T. | May 2020
All of my interactions with GR personnel were very professional and went smoothly
Joseph L. | May 2020
Efficient, straightforward and easy to work with.
Laurie H. | May 2020
Tom Dusell worked hard for us and got us a great rate. Saved us money
Greg O. | May 2020
My agent was always available for questions and worked very hard locking in a great deal on my loan.
Darin S. | Apr 2020
Excellent rates and customer service
Titus L. | Apr 2020
highly satisfied with timeliness
Michael B. | Apr 2020
Great communication and updates
Lisa M. | Apr 2020
Exceptional speed in meetings my closing date and we'll coordinated staff
Mark B. | Apr 2020
My agent Tom DuSell was great and easy to work with
Richard N. | Apr 2020
Quick response time and very informative and patient
Patrick E. | Apr 2020
Tom and his team was super helpful every step of the way
Javier B. | Apr 2020
Fast and knowledgeable service
Damian B. | Mar 2020
Working with Tom and team has been great! Very efficient process!
Ryan M. | Mar 2020
Because you have Tom DuSell and he is the best
Lesley N. | Mar 2020
Good Experience... more responsive than I was
John O. | Mar 2020
Process from start to finish was quick and easy. Our loan officer was great to work with and always kept us up to date on everything.
Sara M. | Mar 2020
I’ve worked with Tom Dusell once before and this time the process was even more smoother than before. Tom is the key driver for any recommendation I will make.
Robert G. | Feb 2020
Great service on top of getting it done
Kenneth M. | Feb 2020
Great communication, fast closing.
Brandon R. | Feb 2020
very helpful to make transactions easy
Alejandro F. | Feb 2020
Tom made the process easy, smooth & straight forward.
Eric Z. | Feb 2020
Tom DuSell. He made the whole process easy and painless. He was such a Joy to work with. Would recommend him to anyone.
Jack M. | Feb 2020
I worked with Thomas Dusell, he is extremely professional and went out of the way to help.
ARSALAN K. | Feb 2020
Tom DuSell is fantastic! We loved being able to e-sign before closing, too. Overall, great company.
Casey K. | Feb 2020
The process was quick and Tom DuSell and his team helped me every step of the way. It was the easiest refinance I’ve ever had.
Stephanie H. | Feb 2020
The service I received. They made it a layup on a low rim, as far as I'm concerned. With me being out of state, I couldn't have asked for it to go any smoother. Tommy and his staff were top notch.
Dave K. | Jan 2020
Tom was with me every step of the way. Very attentive and helpful.
Rebecca H. | Dec 2019
Super easy to work with and quick.
Kevin S. | Dec 2019
Because of my awesome experience with Tom DuSell
John S. | Dec 2019
Everyone who I worked with on this loan was respectful, timely, and always available to answer my questions. Tom DuSell was a please to work with.
Jonathan S. | Dec 2019
Everything was handled quickly, professionally and required very little work on my end. All my questions were answered quickly and explained in easy to understand terms. I never had a problem getting ahold of my agent.
Adam V. | Nov 2019
Easy to work with. I felt they were really looking out for me and wanting to help things go smooth.
Jennine S. | Nov 2019
Excellent service provided through every step of the whole process.
Erica R. | Nov 2019
Tom DuSell did a tremendous job keeping us up to date and he was equally engaged throughout the process.
David S. | Oct 2019
The whole process was quick and easy! Tom Dusell was wonderful!
Brandon S. | Sep 2019
Tom was wonderful to work with! He is very knowledgeable, responsive flexible, and patient. I have already recommended him to several people!!
Denise J. | August 2019
I loved all the online tools and that the closer came to our house.
Cynthia P. | Aug 2019
Tom was very helpful and continually going out of his way to make sure I understood everything and helping me to make the right choice for my budget.
Laura D | August 2019
Tom Dusell did a great job. At every phase, he seemed to work overtime to keep us in the loop, and explain what was going on. There were NO SURPRISES!!! We have financed, and re-financed 4-5 times over the previous 10 years, and this was the easiest, most informative experience thus far.
Marvin C. | August 2019
Tom did a great job. Open communication and a timely closing.
Grant H. | July 2019
Tom was great ! he made the whole loan process understandable , easy to apply for , and answered any and all questions i had. I hope Guaranteed Rate has more loan officers like Tom so they can get the same great service i had. Thanks again Tom for being my Loan " Counselor "
Mike B. | July 2019
Working with Tom and Mark was such a wonderful pleasure. They made me feel like family. Tom was available day or night to answer any question to put me at ease. I was blessed and so grateful to work with Tom and Mark. Thank you!
Mariana W. | July 2019
Tom DuSell and his team are amazing to work with. They are responsive and patient with questions! This process was better than we have experienced in the past! Thanks Tom!
Megan D | June 2019
Guaranteed Rate was very patient in getting me through all the paperwork. They were there when I had questions, about some of the paperwork. They didn’t make me feel stupid, when I didn’t understand something. At any time I needed help, day or night my loan officer was there. They gave me peace of mind in all the paperwork & the choice of purchasing a house. If I ever need another loan, I am definitely going back to Guaranteed Rate!!
Paula K. | June 2019
Best experience I’ve had purchasing a home with Tom DuSell and the Guaranteed Rate team. Tom made the entire process smooth and easy while providing top notch service at every step along the way. The online portal was extremely easy to navigate and the flash close process was excellent and reduced our closing time to only 42 minutes! A++
Shane J. | May 2019
The Loan officer was fabulous, he always assure me and took great care of me.
Frank T. | April 2019
Our loan officer Tom DuSell went above and beyond our expectations, any worries or questions I had he was always there To help and assure me. I also want to Thank Robert Guiwargis, very nice and again was always there to answer any questions we had. You have a great team right there, they made our dreams come true.
Frank T. | April 2019
Tom Dusell was very professional and he and his team did an outstanding job helping he to get this loan done!
Thomas K. | February 2019
Loan Officer was very helpful and knowledgeable. Entire team made the entire process easy and quick. Would definitely recommend them and use them for my next purchase.
Stephan D. | February 2019
Tom Dusell and his entire team at Guaranteed Rate were an exceptionally professional group who were pivotal in facilitating lending operations to complete my home buying process. He was just very informative and provided an email with directions on the application process. His unbiased professionalism was very apparent and I felt comfortable immediately. Once complete with the application process I was seamlessly transitioned to working with two other members of his team. Once again, I was met with the same professionalism and competence. Directions throughout the process were always clear and concise, and I never had to perform an action twice due to uncertainty or ambiguity. The whole process was extremely efficient, work was completed quickly and I was complete with all actions a month prior to closing. Tom and his team provided unparalleled professional services.
Eric Z. | January 2019
Tom Dusell was amazing. He went above and beyond the cal and I could not be happier with his help and the outcome. I have already recommended him to friends and coworkers.
David A. | February 2019
Great people & pleasurable experience.
Wendy W. | August 2018