When my husband, a Navy Veteran, and I looked to refinance our home with a VA loan last year, we started the process with our then bank who claimed that they were experienced with VA loans. Unfortunately, the process dragged on with no end in sight and, ultimately, the bank admitted to several missed opportunities on our loan because they did not handle VA loans very often. I am a Realtor as well, and so knew the questions to ask and when to stand firm. We experienced six months of stress and chasing information before I was introduced to Tom from a referral. We met with Tom and were immediately impressed. His knowledge of the VA process and his clear love of Veterans was reassuring, and we switched our refinance over to him immediately. I cannot speak highly enough of our experience with Tom. He was professional, efficient, in constant communication and proactive in his actions to make sure our refinance stayed on track. It was obvious to us that his experience with VA loans was unmatched, as he knew all the regulations, where to send for information and contacts within the VA administration if clarifications were needed.