Who is your typical customer and what questions do they typically have?
I wouldn’t say I have any typical customer, each client has their individual needs and gives me their trust to help them accomplish their goals whether it be purchase or improving their financial situation via refinance.
What specific steps do you use to help your customers find the best home loan for them?
There are so many options for financing today. Each borrower will have different needs and goals. Listening and paying attention to those needs and goals is vital in providing advice for buying or refinancing a home.
What are the pros and cons of a fixed rate mortgage versus an adjustable rate mortgage (ARM)?
Fixed rate loans offer long term security, ARMs offer lower rates based on plans for the home. Based on the client’s needs and plans each have benefits for their best suited borrowers.
Tell us about a mortgage product that consumers may not be aware of?
Each loan program has its advantages depending on what the borrower wants and sometimes needs. My job is to listen attentively and find the program that fits my clients need perfectly.
How has the mortgage industry changed since you started, and what would you expect in the future?
It has become more structured and very detailed. Protecting the borrower has become so important. UW has been dialed up to protect the clients and investors.
What are the top 3 misconceptions people have about the home loan process?
1. That it’s difficult and arduous. The process has become more detailed, but with the correct information up front can be easy.
2. That buying a home requires a large down payment. Today’s loans can require a very small percentage down.
3. That it’s difficult to get answer and updates once your loan has started. Communication is so important and I make sure to maintain a consistent flow of information as the loan progresses to funding.