What people are saying... What people are saying... Back to profile
Excellent team, kept me informed at every step
Tina S. - Oshkosh, WI | Apr 2022
Very helpful and always available for questions. Solutions focused which I liked.
Nicholas S. - Wauwatosa, WI | Apr 2022
Ease of use; responsiveness of staff
Michael R. - Kenosha, WI | Apr 2022
Tom and his team were efficient, friendly, and helpful throughout the entire process.
Patrick F. - Glendale, WI | Apr 2022
Always answers my phone calls any time, and always answers my questions
Christopher S. - West Allis, WI | Mar 2022
Tom and team are very genuine it their desire to help us get through the process. Our process was difficult, took along time, and required confidentiality and patience to see it though.
James B. - Muskego, WI | Mar 2022
Guaranteed Rate was always available for questions and was very willing to help with the process.
Jordan H. - Fort Stewart, GA | Feb 2022
They have experienced employees that went above and beyond for my experience.
Blake H. - Milwaukee, WI | Feb 2022
Great communication with the entire team.
Gabino B. - Milwaukee, WI | Jan 2022
Our loan officer Tom Kerr and his team were incredible. Very quick to answer questions and always available. They made a very complicated process feel easy. It was nice knowing at least one aspect of our deal was being handled correctly.
Jacob R. - Pleasant Prairie, WI | Dec 2021
Tom did an excellent job, and his attention was amazing
Armando R. - Brookfield, WI | Dec 2021
The service was outstanding.
Marieanne O. - Delafield, WI | Dec 2021
Tom, Anna, Jennifer and Kelli went above and beyond for us! Always were there to answer our questions efficiently and honestly and made this home buying experience a breeze!
Coralee K. - Kenosha, WI | Nov 2021
I've had past experience with them. Tom Kerr is someone I can trust and I feel comfortable recommending him to others
Judy H. - West Allis, WI | Nov 2021
Tom, Anna and team were very thorough. I always knew what they needed and the status of the loan.
Daniel C. - Kenosha, WI | Nov 2021
Guaranteed Rate was awesome and quick. They helped me and answered all of my questions in a timely manner.
Tyane S. - Milwaukee, WI | Nov 2021
Attentive service and a great rate.
Kristine P. - Milwaukee, WI | Nov 2021
Very easy to work with and very helpful
Thomas L. - West Allis, WI | Oct 2021
Tom Kerr was extremely helpful and knowledgeable about the lending process. Any questions or concerns were answered promptly and in full detail.
Matthew K. - Germantown, WI | Oct 2021
Customer service was an all time high for me. Never felt the friendliness like experienced with this team.
Andre W. - Kenosha, WI | Oct 2021
Great service, friendly people, easy process and kept us informed along the way
Harley S. - Racine, WI | Sep 2021
Tom kerr has taken my calls at any time of the day any day of the week to make sure I had the appropriate documents to have my offer in a timely manner and addressed every question I had promptly.
Migiel E. - Milwaukee, WI | Sep 2021
Tom and his team were very helpful with the pre-approval and throughout the entire process, they made the closing and financing a breeze! Thank you Tom & team!
Joseph P. - Grand Rapids, MI | Sep 2021
Effective, and precise to get the job done right.
Sabino N. - South Milwaukee, WI | Sep 2021
Tom Kerr was very timely with all communications. And available for phone calls and texts.
Anita S. - Flower Mound, TX | Aug 2021
Tom and his team are friendly and all ways there to help. They respond to questions immediately and make sure you understand everything.
Jill O. - Muskego, WI | Aug 2021
They were very informative and responsive to my questions.
Mohamed A. - Milwaukee, WI | Aug 2021
They made buying a house quick and easy
Madeline S. - Milwaukee, WI | Aug 2021
Working with guaranteed rate was stress free and a great experience.
Julia A. - Racine, WI | Aug 2021
They were extremely helpful throughout the process and very diligent with their work. Responded very timely with any questions.
Marc Raymon C. - Oak Creek, WI | Jul 2021
The seller wasn't complying with the inspection contingencies he agreed to and caused several delays in the process and closing. This lending team was flexible and supportive through the entire process and helped to make sure we had a successful closing.
Devron M. - Milwaukee, WI | Jun 2021
Tom Kerr and his entire team was fantastic to work with and gave clear and concise explanation through the whole process!
Tara D. - Twin Lakes, WI | Jun 2021
Because they was understanding and patient I made the process or easier
Sparkle F. - Milwaukee, WI | Jun 2021
Because at every turn Giaranteed Rate was there with me helping me find my way through a very complicated process.
Aaron K. - Chicago, IL | Jun 2021
Tom Kerr is the best lender I’ve ever worked with. This is the second major financing service he’s helped me with. I’ve already recommended him on numerous occasions.
Tracy B. - Grafton, WI | May 2021
Speed of process. Honest information, advice above and beyond expectation of mortgage company. Flexibility in available discussion times. Responsive.
Megan A. - Waukesha, WI | May 2021
The entire team was very attentive and friendly. Buying my home with the Guaranteed Rate team turned out to be extremely easy to navigate.
Matthew F. - Douglasville, GA | May 2021
Things were done in orderly fashion, they are thorough
Ann H. - Franksville, WI | Apr 2021
Tom and his team did an amazing job! They were there to walk us through the entire process, always willing and able to answer questions and provide any information needed. The amount of guidance they provided was impressive and appreciated. The process was smooth and simple!
Victoria M. - Milwaukee, WI | May 2021
They did a great job and were very helpful.
Jacob D. - Milwaukee, WI | Apr 2021
Amazing and helpful customer service throughout the process and always available to answer questions and offer insight. I have highly recommended Guaranteed Rate always and will come to them with all my loan needs in the future.
Kevan Y. | Mar 2021
The whole process went smoothly
Joan R. | Mar 2021
Great communication throughout the process!
KEVIN P. | Mar 2021
Guaranteed Rate made the whole process EASY! As I would have questions, they were answered quickly and their answers were easy to understand.
Paul K. | Mar 2021
Tom and his team made the experience the easiest it could have been. The fantastic communication every step of the way made it easy to trust the process from the initial pre-approval to close. I couldn''t have been happier with the customer service provided. I have told multiple friends and coworkers about Guaranteed Rate.
Rebecca S. | Feb 2021
The process was easy and our contacts were friendly.
Jacob T. | Feb 2021
I already did recommend it because they were very helpful and accommodating to my needs.
Mary Jane R. | Feb 2021
Tom Kerr did an excellent job.
Linda L. | Aug 2020
Everyone I worked with at guaranteed rates worked tirelessly to secure loan for me
Amarnath R. | Feb 2021
Tom was great! Very responsive and explained things with ease.
Jackson B. | Aug 2020
because Tom kerr and his team have been nothing short of amazing in all of our dealings with guaranteed rate we truly appreciate everything that was done....
Leroy H. | Aug 2020
Tom answered all of our questions in an efficient manner and effectively helped us through some unexpected changes with our loan.
Jason T. | Aug 2020
Tom was incredibly easy to work with and was very professional during the whole experience. Was always keeping mine and my fiancée's best interests at the fore front.
Joshua H. | Sep 2020
Everyone is very easy to work with and keeps us up to date on the progress
Lisa F. | Dec 2020
Great customer service. Great online tools.
Joshua G. | Jan 2021
best market price/rate on the laon
Sri C. | Aug 2020
Because of the excellent customer service that we received from Tom Kerr. He cares about people. Tom went out of his way to ensure that we had our loan ready for our closing. He made this entire process so painless. I will say his team and the support that they gave Tom was amazing and made him look very good. Thanks to Jennifer Czarnecki & Casey Pisarek for all their help. I just love the loan system that Guaranteed Rate has because it was easy to review and sign the many different contracts that were necessary to complete our loan. We had some issues with our closing due to our buyers lender so we had to change our closing 3 times which was very frustrating. Tom worked with us and our real estate agent through the entire process. Tom and his team were there when we needed them the most. Also, I was very happy that he showed at our closing which was the cherry on top. Our family thanks him for working with us and the unique situation that we had to deal with.
Kamen K. | Sep 2020
I gave this rating due to the professionalism, respect, and reliability throughout my process working with the few people at Guaranteed Rate!
Vang X. | Dec 2020
Guaranteed Rate, and the team I worked with in particular, are very good at navigating and advising complicated applications.
Alexander M. | Jan 2021
The whole team together made the transaction smooth.
Jody G. | Aug 2020
This is the second time we’ve worked with Guaranteed Rate, & Tom Kerr & his team specifically. They’ve been excellent on all counts & we would highly recommend them to anyone!
Emily K. | Sep 2020
Because of Tom Kerr. He is the best to work with. Very responsive and I feel he is looking out for my best interests.
Douglas W. | Oct 2020
The process was so convenience it was all online, application, loan documents and closing documents! I was never asked to resubmit document or for more documents the system was very organized. The whole experience was stress free and moved along very quickly!
Debra S. | Nov 2020
The entire process was run smoothly
Jeffrey V. | Dec 2020
Quick, easy and timely information.
Doug G. | Jan 2021
Customer service was great and also Tom worked along with us threw the entire process
Bruce S. | Aug 2020
Tom Kerr and team was awesome. He answered my calls in all types of hours and/or responded in a timely fashion. He was right behind my back continuously reminding me of my tasks. Upon every task completion, the team was quick to respond and geared me to move forward. Best experience i ever had w/ team and I will be sending families and friends this way.
Phavana S. | Sep 2020
Tom was always friendly, helpful, and willing to answer our questions
Janey M. | Oct 2020
Because Tom Kerr and team were excellent. Always stayed in communication, took time to answer our questions, professional, friendly, etc ..
Sarah P. | Nov 2020
Tom was incredibly helpful and down to earth. I had a great experience working with him.
Christopher A. | Dec 2020
I enjoyed working with the team and they provided us with all of the information and support we needed.
Joel N. | Jan 2021
Working with Tom and his team was great.
Bradley M. | Aug 2020
I was presented with multiple options quickly and always informed where we were in the process. Tom is professional and smoothed out the snag we had with the title company.
Christopher W. | Sep 2020
I thought all involved were very professional, timely, communicative and looked out for our interests. GR also kept us apprised of the status, as well as notification of upcoming requirements on our part.
Daniel P. | Oct 2020
Process went smoothly. Was kept up to date on processes and requirements
Brian H. | Nov 2020
Excellent GR VP customer service
Novanhyenh S. | Dec 2020
they have been very good to me
Jody M. | Jan 2021
The service and rate of response was exceptional. Tom Kerr's knowledge and abilities made all the difference in this process.
Marlow L. | Jul 2020
Very good response and gave complete clarity. Tom was exceptional.
Sukumara .. | Jun 2020
They did good work for us, even throughout COVID-19.
Jacob T. | Jun 2020
Our closing was smooth and seamless. Our broker checked in to ensure we had a view of how things were progressing and what the options for close were. In all the closings we've had (>6) over the years, this was by far the easiest and most straight forward.
Shannon G. | Jun 2020
Tom and the team were very helpful and took the time to explain every step of the process to us!
Dana L. | Jun 2020
Tom streamlined my first home purchase. He was professional and personable throughout the process.
Steven E. | Jun 2020
Loan officer Tom Kerr’s outstanding professionalisms and knowledge.
Anthony D. | May 2020
Friendly staff with great knowledge and patience.
Nebojsa V. | May 2020
Tom went above and beyond to answer questions, we greatly appreciated all his help.
Glenn C. | Apr 2020
Great service in the changing landscape of business. Tom explained procedures well and made us feel very comfortable.
Tara D. | May 2020
tom K. was wonderful above an beyond
Jody M. | Apr 2020
Good communication, pleasant to work with.
Colt P. | Apr 2020
I had a wonderful experience and felt confident that I was receiving the honest guidance throughout the process.
Terra E. | Mar 2020
Everyone I interacted with was professional and honest.
Bradley H. | Mar 2020
Tom and the team were professional, timely, and made refinancing relatively simple.
Daniel P. | Mar 2020
They were easy to work with and kept us up to date on progress or if there were any issues that came up
Lisa F. | Mar 2020
Smooth process, friendly and helpful employees
JaLeah L. | Feb 2020
Tom Kerr is the best. He keeps me informed throughout the process. Will defiantly tell my friends and families.
Leilani T. | Jan 2020
Everything went very smooth from beginning to end. Tom and Jennifer were the best!
Shannon L. | Jan 2020
Very easy to work with and always available to get in contact with!
Alyssa G. | Jan 2020
Tom was awesome throughout the entire process and Very easy to communicate with.
Kizzie A. | Jan 2020
All because of Tom Kerr. He is super knowledgeable, very responsive, friendly, and you know he has your best interest in mind.
Douglas W. | Dec 2019
They were ready to guide me through the next steps with explanations to understand it all
Paul T. | Dec 2019
Helped me every step of the way. Made it a low stress process.
Seth L. | Dec 2019
Great customer service.
Joshua G. | Nov 2019
Guaranteed is highly responsive and helpful with options that make sense.
Christina C. | Nov 2019
It's all about customer service and trust. Tom Kerr was amazing. I'd recommend GR because of people like Tom!
Shawn L. | Nov 2019
Very easy to work with
Chad G. | Oct 2019
Fast, always answers questions
Megan H. | Oct 2019
Tom Kerr was awesome ??. He was so helpful and kind that no words can describe. We run to some health issues while preparing for closing and Tom was there for us to make sure that everything will go smooth. Everybody who was involved from Guaranteed Rate was great and we appreciate the work that did and their help. -Steve and Cindy.
Efstathios M. | Sept 2019
Tom Kerr provides exceptional service. I was anxious to start the loan process but Tom immediately put me at ease. I have already recommended him to numerous people. Guaranteed rate is phenomenal to work through the entire loan process. I had PTSD from my last home loan process from a past home purchase and Guaranteed Rate has healed me from that experience entirely. 20 years of pent up anxiety completely gone. It sounds over the top but I mean every word!!
Tracy B. | Aug 2019
Tom Kerr was a fantastic partner in obtaining our home loan. I enjoyed working with him as he was always available to answer my questions and provided guidance every step of the way. I would definitely recommend him and Guaranteed Rate to friends and family looking to buy a home. Thank you for all your help!
Jordan L. | August 2019
I really appreciate the entire team I worked with! Tom and Robert made sure everything was done in a timely manner with no complications ! Thank you all again!
Makalia P. | May 2019
Tom was always available and easy to work with.
Karen P. | March 2019
Tom was very helpful and thorough. He explained everything before I could ask and was always willing to answer questions. I will highly recommend to my family and friends to work with Tom. I really appreciated all of his effort.
Keyaira B. - March | 2019
Tom was very proactive in reaching out numerous time to ensure we had all of our questions answered. When I called him he was always available even if that meant talking to me after hours. He was fantastic.
Douglas W. | March 2019
Tom was incredibly helpful and was always willing and ready to answer my questions. As a first time home buyer, I appreciated how thorough Tom was in answering my questions and I felt like he was checking in frequently to make sure I felt comfortable, informed and knowledgeable about next steps in the process. The Flash Close process was also a great benefit to working with Guaranteed Rate! I was able to read through all documents with ease from the comfort of my home. It took the stress out of the final closing process as I was able to read through the documents at my own pace with my morning coffee in hand. I would recommend Guaranteed Rate to any friends looking to purchase a new home!
Courtney H. | February 2019
Tom was always available and went above and beyond to explain the entire mortgage process to me. He worked closely with my agent and the seller's agent to make sure I was in the best position to get the house, which I appreciate. On closing day, we had the keys to our first home in less than 30 minutes. I would use Tom for any future mortgages, and will recommend him to others.
Nicholas B. | February 2019
Tom was incredibly helpful and was always willing and ready to answer my questions. As a first time home buyer, I appreciated how thorough Tom was in answering my questions and I felt like he was checking in frequently to make sure I felt comfortable, informed and knowledgeable about next steps in the process. The Flash Close process was also a great benefit to working with Guaranteed Rate! I was able to read through all documents with ease from the comfort of my home. It took the stress out of the final closing process as I was able to read through the documents at my own pace with my morning coffee in hand. I would recommend Guaranteed Rate to any friends looking to purchase a new home!
Courtney H. - February | 2019
I've had the pleasure of working with Tom Kerr on a mortgage about four years ago and then again on another mortgage about a year back. When I was looking to do a refi, he was my only call. He has great customer service
Matthew E. | January 2019
Tom was always available and went above and beyond to explain the entire mortgage process to me. He worked closely with my agent and the seller's agent to make sure I was in the best position to get the house, which I appreciate. On closing day, we had the keys to our first home in less than 30 minutes. I would use Tom for any future mortgages, and will recommend him to others.
Nicholas B. - February | 2019
Great communication, timely process & responses, easy to work with.
Julie K. - Milwaukee, WI | Jun 2022
Tom and his team did a great job communicating all the way through the entire process. Great job and thank you!!
Chad G. - January | 2019
No problems, no headaches and good people
Matthew J. - Milwaukee, WI | Jun 2022
Everything was phenomenal. Tom was with me and available throughout my entire home buying experience. He was also extremely resourceful when it came to problem solving. I was also given every contact I needed in order to purchase home.
Randy S. - Bayview, WI | Jun 2023
Tom was always on top of it and answered all my questions promptly. He was very professional and made it a breeze for the process.
Jef P. | November 2018
Great experience working with Tom and the rest of the team. Everyone was very communicative and helpful with the questions we had during the process.
Emily B. - Brookfield, WI | Jun 2022
Everything was thorough and taken care of in a quick amount of time.
Spencer B. - Milwaukee, WI | Jul 2022
Tom Kerr made the process smooth, was willing to help at all hours, and got the loan I wanted.
Dominic H. - West Allis, WI | Jun 2023
Tom, you and your team, were absolutely amazing and a blessing to me and my family god bless your business, and I will refer all of my affiliates to you!!
Leroy H. | November 2018
They answered all of questions and helped guide through the entire process.
Jeffrey U. - Pewaukee, WI | Jun 2022
Fast, hardworking, good communication, and fast turn around.
Lang X. - Milwaukee, WI | Jul 2022
Because our representative Tom helped us through out the entire process. And he got the job done when we were a little unsure. My wife and I really appreciate the hard work he put into out deal.
Steven W. - Kenosha, WI | Aug 2022
Tom Kerr was amazing to work with. He kept things simple and easy to understand
Matthew M. - Genoa City, WI | Jun 2023
Tom was fantastic throughout the entire process. We were able to work through my busy schedule and answer any questions that I had throughout the process. He was able to get pre-approval letters in very quickly for each offer we had through our four month home searching process. This is the 3rd home that we have bought, and this is by far the best loan process we have had.
Matt M., October 2018
Easy and effective communication throughout the whole process- from pre-approval to closing. Guaranteed Rate Team was there every step of the way!
Celena P. - Saukville, WI | May 2022
tom was very friendly and easy to work with always responsive answered all questions and the staff were getting everything done in a timely passion power bid option was a really good game changer and they are very grateful for that
Dana K. - Muskego, WI | Jun 2022
Everyone on the team was amazing. I am so impressed with Tom Kerr specifically. We had worked with another lender in this past (with our last purchase) and this experience was SO much better. Tom was always available, a always communicating and explaining step by step and always prompt in getting back to us. We so appreciated it!
Zoe B. - Salem, WI | Jul 2022
Great customer service and communication
Virginia T. - South Milwaukee, WI | Aug 2022
Very helpful, Answered questions Guided
Megan D. - Zion, IL | Dec 2022
Working with Tom was awesome, he is very knowledgable, eager to help, and responsive! He single handed my made closing on my first home a breeze.
Morgan L. - Marinette, WI | Jun 2023
Tom Kerr was helpful and patient and helped me along in my journey of buying my first home! Because he talked me through each step, I felt well informed and confident about this big step. He answered my questions fully and helped me learn so much along the way. Between Tom and my real estate agent I felt supported and had trust in the process. I am grateful that I went with Guaranteed Rate rather than my home bank and the big reason is my comfort level with Tom Kerr. Warm regards, Melissa
Melissa A. | September 2018
Because everyone was so helpful in assisting me through the first time homebuyers process.
Earline B. - Milwaukee, WI | May 2022
Because I really liked the prompt communication and all the support I received from Tom and his team.
Jazmine H. - Oak Creek, WI | Jun 2022
Made the process very simple, they are very helpful and always responded in a timely manner, even on weekends.
Jacob B. - Eagle, WI | Jul 2022
Superior experience with Tom and his staffmade the process very easy compared to my first come purchase.
Nicole R. - Brown Deer, WI | Aug 2022
Everything went as planned.
Debra B. - Lake Geneva, WI | Oct 2022
Response time was fast. Tom did a great job of explaining everything and addressing any concerns along the way
Steven S. - Burlington, WI | Dec 2022
Everyone told me how difficult and time consuming applying and receiving a motrgage was going to be, but with how Guarenteed Rate handled the process from start to finish was smooth, fast, conveient, and fully transparent. It was the best experience I could have asked for and the mortgage loan team were more than fantastic.
Benjamin T. - Mequon, WI | May 2023
Tim Kerr was very responsive & helpful!
Kimberly K. - Union Grove, WI | Jun 2023