What people are saying... What people are saying... Back to profile
They are great people to work with, very professional and personal. Everything was done efficiently and with little effort on our end.
Robert E. - Scottsdale, AZ | Apr 2022
Clear to close in less than 20 days. Amazing
Ryan F. - Villa Park, IL | Apr 2022
Quick and responsive. Helpful throughout the process
Ryan B. - Oshkosh, WI | Apr 2022
Tom Lavalle and his team were agile and responded effectively throughout the whole loan processing and closing process. With Tom, you know what you are getting - "Great customer service"
Satish S. - Chicago, IL | Apr 2022
Speed, accuracy and customer service
Timothy C. - Golf, IL | Apr 2022
Team was accessible when I had questions, which were many, and very patient.
Carol S. - Aurora, IL | Apr 2022
Starting with Tom, the entire process felt like a finely tuned performance race car. An efficient and quick process.
Joseph H. - Murrieta, CA | Apr 2022
Great team with patience and caring to get the process through with minimal pain.
Marilyn L. - Benicia, CA | Apr 2022
Everyone was super nice, the process was fast and easy.
Jeffrey G. - Hampshire, IL | Apr 2022
GR made it a simple process but I need note explanation on most of the documents
Kirsten S. - South Elgin, IL | Apr 2022
The people at Guaranteed Rate are the best
Shawn M. - Tinley Park, IL | Mar 2022
answered all of our questions and was always readily available!
Cassidy L. - Chicago, IL | Mar 2022
Tom and Team were amazing. Helpful, supportive and informative throughout the process
Nicholas P. - Elk Grove Village, IL | Apr 2022
Timely appraisal ready for smooth closing.
Pallavi M. - Dunlap, IL | Apr 2022
the beginning to end of the process. team is extremely professional, quick to respond. I just can't say enough good things.
Claire M. - Chicago, IL | Mar 2022
Tom & his team made the whole process very smooth and easy. Amani, Meghan, Tom, Kent, (sorry as I am missing more names), everyone has made this process way easier and very comfortable. Everyone has been super reachable, just a call message away. I hope the customer service is the same in the next steps :)
Qadir K. - Edison, NJ | Mar 2022
Really worked with me to get the job done right.
Cathryn F. - Morton Grove, IL | Mar 2022
They respond quick to all my questions and concerns
Oneil B. - Aurora, IL | Apr 2022
Excellent experience all around.
Jeffrey R. - Chicago, IL | Mar 2022
Entire process was seamless, and the Guaranteed Rate team was very helpful to first time home buyers
Ryan M. - Park Ridge, IL | Feb 2022
Great Service and Very Responsive
Meenakshi N. - Scottsdale, AZ | Feb 2022
I have worked with them on many refinances prior to this and they do the best with rate, accuracy and service.
Nancy G. - New Lenox, IL | Feb 2022
I’ve been working with Tom Llavalee for along time and he and team are super efficient, easy to do business with which I value very much
Aimee C. - Crystal Lake, IL | Feb 2022
Professional service, online/technology, ease of use.
Thomas F. - Highland, MI | Feb 2022
Quick to respond and experienced.
Kanella M. - Berwyn, IL | Feb 2022
Tom Lavallee and his team were amazing, such great service.
Benjamin G. - Winfield, IL | Feb 2022
COMMUNICATION. TOM AND HIS TEAM KEPT ME UPDATED THROUGHOUT THE LOAN PROCESS.
Michael W. - Crystal Lake, IL | Jan 2022
Everyone is as easy to work with and very knowledgeable of the refinancing process.
Angelina W. - Clawson, MI | Jan 2022
Guaranteed Rate made this an easy process from start to finish. All of my questions were answered and everyone that contacted me was excellent about following up.
Ronald B. - Milwaukee, WI | Jan 2022
Tom and the other members of the team were very good at leading me through the process and making sure that everything was going to smoothly. If there were any issues or additional documents that were needed, they let me know immediately and worked to resolve any problems.
Erin H. - Arlington Heights, IL | Jan 2022
Tom Lavallee and his team were terrific to work with. They made the process easy and they explained everything along the way.
Benjamin S. - Northbrook, IL | Jan 2022
Very efficient. Very professional. Very quick.
Homero G. - Wauconda, IL | Jan 2022
Used them for years. Very professional
Sharon W. - Phoenix, AZ | Dec 2021
Process is not as complicated as others previously used, though it would benefit where one point of contact would be established.
Daniel K. - Oak Lawn, IL | Dec 2021
Great experience and customer service
Diane D. - Palatine, IL | Dec 2021
Each transaction with Team Lavallee (this was number 5 or 6) has been well organized with no surprises.
Katrin O. - Land O Lakes, WI | Dec 2021
Tom Lavallee and his team delivered on exactly the kind of process he promised.
Anthony N. - Schaumburg, IL | Dec 2021
Tom Lavallee and the rest of his team are extremely efficient, accessible and easy to work with.
Uri O. - Naperville, IL | Dec 2021
great team working under Tom Lavallee
Rasoul K. - Schaumburg, IL | Dec 2021
The whole team was awesome
John R. - Lake Villa, IL | Oct 2021
Knowledgeable employees at Guaranteed Rate always make this a smooth and easy process
Sharon M. - Rolling Meadows, IL | Oct 2021
Tom was very friendly and helpful!
Chloe D. - Schaumburg, IL | Oct 2021
Tom Lavallee and his team were awesome to work with
Dawn Marie S. - Chandler, AZ | Oct 2021
Tom Lavallee and his team have always taken good care of u and anyone we've referred.
Dawn M. - Batavia, IL | Oct 2021
great, efficient service from Tom Lavallee and his team
Kathleen M. - Elmhurst, IL | Oct 2021
We have services from Tom Lavallee many times in the last 20 years. Tom has been great on helping us for refinancing and loan applications.
Swang Y. - Buckeye, AZ | Oct 2021
Tom Lavallee and his team were great to work with. Very responsive and answered all my questions.
Amber W. - Wadsworth, IL | Oct 2021
Very helpful with what is needed to refinance and the process went smoothly and quickly.
Brent B. - Orland Park, IL | Oct 2021
The process was quick and straightforward
Abigail T. - Mundelein, IL | Oct 2021
Very professional and responsive
Christopher W. - Elmhurst, IL | Oct 2021
The Team is efficient, keeps a fast tempo to get everything done quickly, excellent communication of next steps and what to expect. Everyone is pleasant to work with and easily accessible.
Karen K. - Aurora, IL | Oct 2021
Fast efficient decent rate
Marjorie M. - Chicago, IL | Oct 2021
Tom Lavalee and his team are the best in business. Worked with Tom on a few properties and refis always great!
Dariusz D. - Niles, IL | Sep 2021
The team made the process to refinance very simple
Scott T. - Naperville, IL | Sep 2021
Tom Lavallee is the best in the business!
Kent M. - Munster, IN | Sep 2021
Tom Lavallee has provided great service for decades.
David K. - Lakewood, CO | Sep 2021
Tom and his team are very proficient and make what can be an unpleasant experience something very tolerable. Overall a great experience.
Frank B. - Naperville, IL | Sep 2021
Made the refinance process SO easy and fast!
Rena O. - Oswego, IL | Sep 2021
great help , everyone was friendly and understanding, enjoyed working with them
Paul S. - Cortland, IL | Sep 2021
For outstanding service and impromptu response
Muhammad A. - Chicago, IL | Sep 2021
Tom and his team have been very helpful.
Richard C. - Land O' Lakes, FL | Sep 2021
Everything went smoothly and fast.
Thomas H. - Hoffman Estates, IL | Sep 2021
Tom Lavallee offers really great customer service - extremely responsive and easy to work with
Erin C. - Brookfield, IL | Sep 2021
The process was simple, super quick (2 weeks from application to closing), and all my questions were addressed in a timely manner.
Lidia W. - Worth, IL | Aug 2021
Fast response and timely service with good rates
Robert S. - Richmond, IL | Aug 2021
Consistent execution. Ease of use. Reliable agent (Tom Lavallee) looking out for my best interest.
Jeffrey B. - Libertyville, IL | Aug 2021
Great service, great team. Thanks Tom!
Timothy W. - La Grange, IL | Aug 2021
Smith process with quick closing.
David D. - Lindenhurst, IL | Aug 2021
My wife and I have used Guaranteed Rate several times now and they have always delivered and more!
Nicholas K. - North Aurora, IL | Aug 2021
Always a pleasure doing business with Tom.
Martin R. - Huntley, IL | Jul 2021
Love working with Tom's team. Very professional and fast.
Rose Marie K. - Elgin, IL | Jul 2021
They are easy to work with and are responsive.
Somraudee G. - Antioch, IL | Jul 2021
The whole team was very responsive and were there to answer all my questions and concerns from the start until the end.
Erwin T. - Chicago, IL | Jul 2021
Tom and his team at GR made everything so easy to understand and their aggressive timeline to close is what made the seller accept my offer! They were so quick to respond to any questions as well. 10/10!
Alissa R. - Crystal Lake, IL | Jun 2021
Streamlined process generally works well.
Kevin W. - Elmhurst, IL | Jul 2021
Everyone went above and beyond to make the entire process easy for me! Very smooth process.
Tammy S. - Franklin, TN | Jun 2021
Excellent service from Tom Lavalle and his team. Always deliver as promised
John D. - Valparaiso, IN | Jun 2021
Quality of customer service.
Matthew S. - New Albany, IN | Jun 2021
great no cost refinance options.
Mark G. - Bristol, WI | Jun 2021
Very responsive to emails snd phone calls, the entire process was made easy to understand
Abigail T. - Wheaton, IL | Jun 2021
Tom Lavalee and his team were responsive and easy to work with.
Jeffrey P. - Buffalo Grove, IL | Jun 2021
The team was incredibly helpful and communicative during the entire process.
Casey Z. - Chicago, IL | Jun 2021
Fantastic experience on 7 different property purchase transactions over last 4 years!
Sanjeev P. - Woodbury, MN | Jun 2021
always there to help to process
Anita M. - Chicago, IL | May 2021
I have worked with Guaranteed Rate for years and the performance continues to be excellent. Has never let us down.
Sean C. - Naperville, IL | May 2021
I believe they have good rates and are easy to work with.
David C. - Hoffman Estates, IL | May 2021
They walked me through every step of the way and I really appreciated the follow up and communication.
Rebecca C. - Algonquin, IL | May 2021
refi is spectacular, purchase not so much
Denise C. - Crown Point, IN | May 2021
Everyone was very attentive
Sharon M. - Phoenix, AZ | May 2021
Very smooth and transparent process
Andrew G. - Chicago, IL | May 2021
I enjoy the timeline and the costs. The team is helpful.
Jordan C. - Bloomingdale, IL | May 2021
There is no one like Tom Lavallee!
Michael P. - Plainfield, IL | May 2021
I feel that they went above and beyond to help with my refinance
Patricia C. - Murfreesboro, TN | Apr 2021
Tom Lavallee and his team were so very accommodating. Any time we had any questions, they answered us quickly and professionally. I would recommend anyone using Guaranteed Rate for a truly satisfactory experience!
Phyllis C. - Des Plaines, IL | May 2021
Professional Timely Easy to work with
Robert W. - Worth, IL | Apr 2021
I’ve been working with Tom for over 12 years for refinancing. Him and his team always do a great job.
Kenneth U. - Naperville, IL | Apr 2021
Lowered my mortgage rate, fairly easy to complete refi, no cost
Linda C. | Mar 2021
Very reliable service. Quick closing and no headaches.
Patrick T. | Mar 2021
Tom Lavallee and his team were very informative and walked us through every scary step.
Michael P. - Saint John, IN | Apr 2021
Everyone on Tom''s team walks you through any issues so helpful along the entire process.
Jon L. | Mar 2021
Everything got done in a timely manner
Paul C. - Darien, IL | Apr 2021
It was a good experience. The team was very helpful
Arthur C. - New Lenox, IL | Apr 2021
Loved the ease of working with Tom and his team
Michael S. - Gilbert, AZ | Apr 2021
Professional, accomadating. They kept us informed all the way thru the process.
Donald B. - Lockport, IL | Apr 2021
Tom Lavallee was amazing him and his team did a great job I loved that everything was online and it was very easy to upload things
Jennifer G. - Bridgeview, IL | Apr 2021
Tom was great to work with. He was incredibly responsive and guided us through the process in an informative manner.
Michael B. | Mar 2021
I did eight closings with Guranteed rate and it was easy process.
Srikanth R. | Mar 2021
easy process and great communication
Keith W. | Mar 2021
Tom was and has been amazing to work with
Daniel M. | Mar 2021
Tom Lavallee is very good at his job. Best person I have ever worked with.
Ashley C. | Mar 2021
Everyone is very professional. Knowledgeable people who always keep us updated on the loan status. Friendly and helpful personnel.
JOHN D. | Mar 2021
Tom Lavallee is the best, helpful and always feels like he is 100% "on our team"
Nicole R. | Mar 2021
The response from team was prompt and documentation to point.
Swapnil L. | Mar 2021
GR has done an incredible job with getting me an affordable loan as well as keeping me apprised of rate changes. My agent, Tom, and his team, have taken the time to answer any questions as well as alleviate any concerns I’ve had, and the process has always been one of “customer first.”
Steven S. | Mar 2021
We are repeat customers and Tom always does a great job
WILLIAM M. | Mar 2021
Tom Lavallee and his team are fantastic. Helped us saved money on our refi and made it super simple to accomplish.
Kathleen R. | Mar 2021
The team always goes above and beyond
JAMIE H. | Mar 2021
Generally positive and easy experience.
Thomas M. | Mar 2021
Always easy to works with and very helpful
Merry S. | Mar 2021
Everyone was on point, quick ad nice and informative.
Bradley H. | Mar 2021
Worked with the agent before - previous customer - good rates
Franco C. | Feb 2021
We have always been happy with Guaranteed Rate and would recommend because of the easy process and the no cost refinance we have utilized.
Jason S. | Feb 2021
Very easy to work with and made the process a breeze.
Jason A. | Feb 2021
Very easy process. I have been working with Tom and guaranteed rate for more than 13 years now.
YOGESH A. | Feb 2021
Tom Lavelle and staff are great. Makes it very easy to refinance. This is our 3rd or 4th time.
Jerome G. | Feb 2021
This was not our first time working with Tom, its always been fast and process goes smoothly. I''ve already recommended him. He and his team are very responsive to communications and inquiries.
ALVIN F. | Feb 2021
They are great at what they do.
HEATH G. | Feb 2021
The support of Tom and team was excellent. The online process made clear what was needed and helped move quickly.
Jonathan G. | Feb 2021
The process is very streamlined, and generally the team is very responsive. Tom is always great with the refinance timing and gets in touch with me when the option is available.
Leslie S. | Feb 2021
Quick and efficient service
ABRAHAM E. | Feb 2021
Process was easy. Staff was professional and available. There were no unpleasant surprises during the process.
Deborah H. | Feb 2021
Proactive customer service
Amit B. | Feb 2021
Organized team. Easy of process.
Michael B. | Feb 2021
Love their communication, customer focus and professionalism
Vidhya G. | Feb 2021
it was the best service i have ever used, easy, great communication
John S. | Feb 2021
It was smooth and no hiccups
Daniel S. | Feb 2021
I have worked with Tom Lavallee and his Team many times. Excellent people to work with.
Karen K. | Feb 2021
I have referred them to at least 3 others already
Joseph H. | Feb 2021
exceptionally fast to answer and reply with precise information. Availability at any time of the day any time of the week. Very friendly staff too.
Mathis B. | Feb 2021
Excellent service. Tom’s team makes it so easy
Anthony K. | Feb 2021
Excellent service for a great price. Tom Lavalee is a great representative.
David O. | Feb 2021
Everything went smoothly, thanks!
Brian M. | Feb 2021
Everything was handled well.
Thomas M. | Feb 2021
Efficient and professional process
Gary H. | Feb 2021
Easy process for refinance
Joseph D. | Feb 2021
Ease of processing, communication, and online tools.
Christopher W. | Feb 2021
Always do a great job with no issues. Have used many times.
Todd M. | Dec 2020
Customer service- Easily reachable. very responsive
Pradeep Kiran V. | Feb 2021
Consistent excellence from Tom Lavallee and his team.
JEFFREY B. | Dec 2020
Fast, easy, answered all questions quickly and honestly
CHRISTOPHER M. | Dec 2020
Great rate, amazing employees & efficient process.
Elizabeth R. | Oct 2020
This was the easiest refinance ever. I had to spend only about 40 minutes total in the whole process. The digital entry of documents is great and the team is fantastic. Communication was wonderful. I appreciate the team and the whole operation. I will always recommended Guaranteed Rate to family and friends.
Robert S. | Dec 2020
Tom L was great to work with, and so was Lynn M. Nice people, thorough, and they work hard for their clients
Steven S. | Oct 2020
We have used Guaranteed rate a few times and they are consistent and I know I am receiving the very best service.
RYAN F. | Dec 2020
The team worked and delivered on time. They made it seamless and we quickly got through all the paperwork that was needed.
Burhan A. | Dec 2020
Very professional, process was smooth.
SUPRIYA N. | Oct 2020
Responsive and easy to work with.
Eric B. | Nov 2020
It was great to work with an incredibly knowledgeable team of professionals
Dan C. | Dec 2020
We are very happy with the service which I received from Tom Lavallee and his team.
SUDHANSHU C. | Aug 2020
Tom Lavallee is outstanding.
Samuel W. | Oct 2020
Ease of use, came to your house, electronic submission
Jeffrey Z. | Nov 2020
Tom Lavallee and his team are just wonderful, we can not speak more highly of the services we received. Thanks very much.
Yuriy K. | Dec 2020
Easy to work with, quick, and accurate!
LAURA R. | Aug 2020
Very efficient and professional
Keith W. | Oct 2020
Excellent service; competitive offerings.
MARTIN J. | Dec 2020
Because Guaranteed Rate team I deal with is honest prompt and committed
AMITKUMAR P. | Aug 2020
Easy to work with and great follow up
Scot B. | Nov 2020
It is a very simple and straightforward process, I trust Tom Lavallee and his team, and I have recommended him many times
Georgina K. | Dec 2020
Tom Lavalle and his team are excellent.
Susan A. | Aug 2020
Easy to work with throughout the whole process
Jeffery G. | Nov 2020
I can always count on the best service from them.
Terry L. | Jan 2021
Very responsive to any of our questions
Jeffrey O. | Aug 2020
They were on top of it from day one making the my refinance experience fast, easy and completely painless. Great team and extremely competent.
Paige S. | Oct 2020
Great service and follow up
John J. | Nov 2020
They are great to work with.
Somraudee G. | Dec 2020
Very good service, outweighed a small amount for the documents needed
Ellen J. | Jan 2021
Extremely professional geared towards the customer process.
DARIUSZ Z. | Aug 2020
Prompt. Great job of communicating in a timely manner.
Martha K. | Oct 2020
Very professional and extremely well organized.
DARIUSZ Z. | Nov 2020
Excellent service, low rates and costs. They do exactly what they propose to do.
JOHN D. | Dec 2020
Good service - easy to upload docs
Sherri L. | Jan 2021
Tom Lavallee and team were great to work with. Made the whole process easy.
ALLEN S. | Aug 2020
Ive been working with GR for years and every time they make is easy and simple.
Anthony K. | Sep 2020
Outstanding customer service and a very easy process with good technology
Thomas M. | Oct 2020
Tom Lavallee and his team were absolutely amazing and made this stressful process a breeze!
Eric H. | Nov 2020
Great to work with. Very responsive to questions. Easy process for a refinance.
RUTH D. | Dec 2020
It was very easy - you could tell that the process was very refined and the participants were very professional.
STEVE C. | Jan 2021
The team was very responsive, helpful and professional
Shawn M. | Aug 2020
Extremely nice people on Tom Lavallee’s team. All were accessible and answered questions quickly.
Daniel P. | Sep 2020
great communication, quick responses
Amar S. | Oct 2020
Great rates and customer service
SHARON M. | Nov 2020
They are fast, thorough, communicate and overall great to work with.
Rose Marie K. | Dec 2020
Very smooth and easy process. Friendly Staff, Thank you! Keep it up!
Radek J. | Jan 2021
Tom has always been helpful and looks for opportunities to help his clients.
Jason S. | Aug 2020
Excellent service and support
Kelly M. | Sep 2020
Always great attentive service. Great rates.
Sean C. | Nov 2020
The process was smooth and they were very flexible. They were easy to communicate with and available whenever we had questions.
Krystyna D. | Dec 2020
Working with Tom Lavallee and his team is a pleasure. I''ve done almost a dozen loans with Tom and it''s remarkable how knowledgeable, efficient, diligent, and caring he is.
JOHN D. | Jan 2021
Tom Lavallee is always wonderful to work with. I trust him with all my mortgage and refinance needs.
MICHELLE S. | Aug 2020
Because of the team managed my loan process from start to finish.
KEITH K. | Sep 2020
Tom and his team are excellent at what they do! Superb communication throughout the closing process and no hassles to worry about.
Patrick T. | Oct 2020
The people are awesome!!!! I’ve refinanced 3x with you and bought a new home with you...
Stacy G. | Nov 2020
They were quick, friendly resourceful and always followed through. They got the job done and did what they promised.
BENEDIKT V. | Jan 2021
Excellent service throughout the loan process.
William M. | Aug 2020
Very pleasant interactions
Bhargavi R. | Sep 2020
Easy process to apply and close.
BRIAN R. | Nov 2020
Tom and his team were well organized and patient.
Elizabeth M. | Dec 2020
They are very responsive and quick in processing your loans. Professional and courteous. I''ve used them before a few times in the past and have recommended them to friends.
Pocholo J. | Jan 2021
It was the awesome experience to work with Tom and his team
Sathiyaraj J. | Aug 2020
Tom and his team were amazing.
Scott B. | Sep 2020
I refer everyone I hear of to Tom and his team because the process is simple, smooth, and he gives the best rates!
Kara K. | Oct 2020
EASE, CONSTANT UPDATED COMMUNICATION, AVAILABILITY OF BROKER, QUICKNESS OF PROCESS, COST
Marc C. | Jan 2021
Tom and his team are to be commended for making the process as smooth as possible, thanks
raymond m. | Aug 2020
Excellent Attention and Professional Services
Jose A. | Sep 2020
Tom Lavallee makes Guaranteed Rate stand out above the rest.
Mark K. | Oct 2020
3rd time working together with them..always professional and timely.
Dave P. | Nov 2020
Because the process was smooth and all my questions were answered in a timely manner.
LIDIA W. | Dec 2020
Tom and his teams follow up is the best.
JAY E. | Jan 2021
Tom was easy to contact...and answered all our questions
David D. | Aug 2020
Excellent follow up and through
Andrew F. | Sep 2020
Tom Lavalle and his team provide value and make the whole process pretty smooth and simple.
ANTHONY G. | Oct 2020
agents are professional, helpful, and knowledgeable.
Manuel A. | Nov 2020
Knowledgeable, helped answer questions. Easy experience.
Amanda E. | Jan 2021
The level of service is top notch. I have work with Tom a long time ago when I last refinanced and his knowledge and work ethic is exceptional. His team extremely thorough and covered all the bases.
Gary B. | Aug 2020
Always easy to work with and respond quickly
MARY M. | Sep 2020
Easy to work with and very knowlegable.
MARK G. | Oct 2020
Very responsive on all aspects of the loan process.
Nicholas K. | Nov 2020
We have refinance several times and it has always been a pleasant experience.
John K. | Dec 2020
Tom and his team are amazing to work with.
Heidi A. | Jan 2021
This is the second time I refinanced through them. My mortgage was also through GR. Extremely methodical, great communication, Tom Lavallee has a great time out there. And of course, great rates!
Shuvamoy S. | Aug 2020
extremely professional and responsive
Vikas S. | Sep 2020
Tom Lavalee is exceptional. Incredibly helpful and supportive, and we love working with him.
Nicole R. | Oct 2020
Tom was very helpful and informative. Returned all calls or emails within a reasonable time frame.
Andrea D. | Nov 2020
Great communication, efficient and responsive service
BYRON S. | Dec 2020
great response time and service
DAVID E. | Jan 2021
process was easy and simple
Kevin B. | Aug 2020
Tom and team are great. easy to work with and responds in a timely manner.
Hiren T. | Sep 2020
Everytime I deal with Tom I get first class service and a great rate. Gotta go with the best!
raymond m. | Oct 2020
Great service, interest rate, and customer follow-up.
RICK R. | Dec 2020
Tom follows up regularly and looks out for the best rate.
David S. | Jan 2021
Quick process and competitive offering in rates and great customer service
Xudong C. | Aug 2020
Great staff and they make it easy for the customer to navigate all the paperwork.
Rasoul K. | Sep 2020
they ensure professionalism and less effort for their client
Neelesh G. | Oct 2020
Very professional, and communication was top notch throughout.
Lance N. | Dec 2020
Tom and his team were quick, thorough and responsive. All very hardworking.
Angela Y. | Jan 2021
I had a positive experience - and now I have 3 referrals working with Tom Lavalees's team already.
George B. | Jul 2020
The process was easy and convenient!
Stephanie B. | Aug 2020
I've already recommended to several people. Very easy to work with for refinance.
Jane T. | Sep 2020
Tom Lavallee and his team are great to work with.
Kathleen R. | Oct 2020
Good product and overall, easy process.
Mark G. | Nov 2020
Ease in the process start to finish.
ROBERT C. | Dec 2020
Simple process, great customer service, low rates and no closing costs!
Joy K. | Jan 2021
Prompt attention. Helpful in answering questions and providing guidance
Corilyn R. | Jul 2020
Great fast and helpful service and a really low rate!
Christopher M. | Aug 2020
Great service by everyone!
John K. | Sep 2020
Tom and his whole team did a fantastic job from day 1. I will be hiring Tom for all future mortgage and refinancing needs.
Benjamin G. | Oct 2020
Consistent efficient and reliable
ALAN M. | Nov 2020
I appreciate my broker''s efforts to stay on top of interest rates.
Shannon B. | Jan 2021
very intelligent people gave me exactly what they said they would.
JOHN D. | Jul 2020
Tom was always available to answer questions and help with anything. It was great experience!
Eric E. | Jul 2020
Fast, attentive, reliable service
BYRON S. | Jul 2020
The team did a great job keeping things moving along and closing was simple and painless
Mark B. | Jul 2020
Every member I worked with is very professional in handling my mortgage refinance
Ravi B. | Jul 2020
Tom was very attentive and made the whole process very easy for us to complete and understand.
Alison K. | Jul 2020
Because it went very smoothly
Thomas R. | Jul 2020
Consistent service time and again. Very dependable
Douglas M. | Jul 2020
Tom is always so great to work with. His team is so responsive and on their game
CAROLYN O. | Jul 2020
Good company to work with, helpful people
Kathleen M. | Jul 2020
Always on time. Refinanced multiple times. Never had a problem.
BRADLEY P. | Jul 2020
Tom Lavallee and his team are always great and very responsive.
Matthew A. | Jul 2020
Excellent experience. Smooth process.
Sanjeev P. | Jul 2020
Tom Lavallee and his team are great to work with. Extremely professional
JOSHUA M. | Jul 2020
People were very cooperative and giving correct information throughout the process.
Sreenivasa Reddy B. | Jul 2020
Was very informative throughout our loan process
JEFFREY W. | Jul 2020
Great customer service and ability to provide online service.
Lisa M. | Jul 2020
Excellent customer service and very competitive rates. Extremely responsive. Very easy process. Long term client.
Charles D. | Jul 2020
They are very good at remembering who you are, alerting you to better rates and they are very easy and pleasant to work with
Heidi A. | Jul 2020
Tom is awesome and his team is always on the back.
RANDALL D. | Jul 2020
Tom Lavalee and his staff are awesome!!!! They take care of everything!
Kevin W. | Jul 2020
Great communication and everything went smoothly
Kevin W. | Jul 2020
Great rates, great service.
Patrick M. | Jul 2020
Everything done efficiently
Kelly S. | Jul 2020
easy to work with, great rates, good process
Maxwell L. | Jul 2020
Best rates, programs, and best in class customer service. I know people who can benefit from Guaranteed Rate programs.
JOHN D. | Jul 2020
Timely communication and great service from Tom Lavallee
CHANDRA SEKHAR A. | Jul 2020
Tom Lavallee was honest, detailed and simplified the process.
CHRISTOPHER B. | Jul 2020
The customer service on a personal level. Tom makes sure he and his staff are familiar with our financial needs and goals, not just mortgage rates, and how our mortgage factors into that plan.
JOSEPH A. | Jul 2020
Very easy to do business and closing.
KEVIN S. | Jul 2020
Because it was a breeze working with your team!
Kalyan A. | Jul 2020
Excellent customer service
John F. | Jul 2020
Handled everything very smoothly
Michael M. | Jun 2020
Knowledgable and attentive staff availability.
Travis W. | Jun 2020
Tom Lavallee and his team did an exceptional job with our refinance.
James P. | Jun 2020
Easy friendly great communication
JEFFREY P. | Jun 2020
Very responsive in all aspects of the refinance.
Nicholas K. | Jun 2020
Fantastic customer service, very thorough and quick to respond to inquiries. Have developed a strong level of trust in working with the team over the past few years.
NICHOLAS S. | Jun 2020
Tom Lavallee and his entire team are amazing and super helpful, make the process so smooth and highly recommend them to my family and friends.
Phillip W. | Jun 2020
Trusted relationship with Tom Lavallee and very good communication through the process
Michael A. | Jun 2020
Very helpful and cooperative.
Muhammad A. | Jun 2020
Excellent people to work with and VERY responsive throughout the loan process.
Jason A. | Jun 2020
The process was pretty smooth but there were some last minute changes to the amount of money I was supposed to come up with at closing that weren’t really communicated well and there was an issue with the closing person not showing up and having to reschedule for 7.5 hours later.
AMY R. | Jun 2020
I've worked with Guaranteed Rate in 2016 for our mortgage on our new home and then again in 2020 to refinance
Kelli P. | Jun 2020
Everyone was nice and easy to work with
Megan A. | Jun 2020
Exellent and quick service
Jacek S. | Jun 2020
Excellent service and follow up on any questions I had.
John P. | Jun 2020
Excellent, outstanding service and cost savings.
Robert G. | Jun 2020
Closed a number of loans with Tom and Guaranteed Rate - super simple and secure process, communication is great.
JEFFREY G. | Jun 2020
Everything is so convenient, follow through is 110%
Robin G. | Jun 2020
Very good working with all the team members
Shankar N. | Jun 2020
Quick, easy process with good response from team
SHAUN C. | Jun 2020
Tom Lavallee and the whole team were responsive, prompt, knowledgeable, and helpful. Whole process was straightforward and efficient. Love it!
Catherine G. | Jun 2020
Quick response, exceptional customer service.
DEBORAH C. | Jun 2020
Worked well with me to make things quick and easy.
Dominic F. | May 2020
Responsive, ease of process.
Gina G. | May 2020
They were prompt, patient, and professional. Great as a first time home buyer
Amanda V. | May 2020
Always delivery great service
MICHAEL E. | May 2020
Every refinance and every home I've ever bought I have always used Tom. Superior customer service and response time and his team is awesome
JONATHAN S. | May 2020
No cost re-fi. Very attentive staff
Alexander F. | May 2020
The entire team was awesome from info gathering to closing.
E D. | May 2020
Always provides great service!
MARTIN R. | May 2020
Tom and his team make it a point to know me over the years and they move things along fast.
DWAYNE U. | May 2020
Great process and communication.
CHRISTINE D. | May 2020
Very easy to work with, great follow through
Scot B. | May 2020
Everyone that I worked with was excellent! Very helpful.
Erik S. | May 2020
We have recommended you to friends – Great service and rates
Gerald C. | May 2020
Professional service from start to finish
MICHAEL C. | May 2020
Tom and his team made it very simple to complete the refinance process. I had to do very little leg work and they took care of the rest.
Casey D. | May 2020
Easy to use. Great communication. Very responsive.
Mark V. | May 2020
Communication was clear and my questions were answered.
James C. | Apr 2020
Very responsive and professional.
Adam W. | May 2020
Easy process getting approved for a mortgage and the speed was excellent. They made a first time home buying process very easy and less stressful.
Kevin B. | Apr 2020
easy to communicate with and great service
Ryan M. | May 2020
This is my 4th or 5th house purchase thru the years, and this process with Guaranteed Rate was by FAR the smoothest, easiest and most pleasant ever! Tom & his team are superb and I would absolutely work with them again in the future (when and if I ever buy a new home!)
Scott P. | Apr 2020
Tom Lavallee and his team keep you informed throughout the loan process. They are always available when you try to reach them. All questions are addressed immediately. They are the best!
TONY G. | Apr 2020
Process is super simple and Quick closing.
Prabhu R. | Apr 2020
No one can beat Tom's rates.
AMAN A. | Apr 2020
Guaranteed rate made the process of refinancing my mortgage go very smooth and easy. Tom and his team were wonderful to work with. I most definitely would use guaranteed rate again.
DAVID S. | Apr 2020
Excellent service by Tom Lavallee and his team
PARAG M. | Apr 2020
Because they handled my craziness with professionalism and to my satisfaction
Michael W. | Apr 2020
Very efficient. Good rates
STUART S. | Apr 2020
Experience working with Tom Lavallee and his team was very good. Top notch team.
Ramnath K. | Apr 2020
Guaranteed rate made the process of refinancing my mortgage go very smooth and easy. Tom and his team were wonderful to work with. I most definitely would use guaranteed rate again.
DAVID S. | Apr 2020
They had the best rate in the market and Tom is my go-to person as he is always available and makes things easy for the customer. I like their portal where we can upload the documents online and this makes things easy. This is my 4th refinance and every time I go to Tom and he delivers it on time.
Harikumar K. | Apr 2020
Everything was on time and quickly processed
Marc B. | Apr 2020
Pleased with their overall service. Informative, available, and responsive.
Dave P. | Apr 2020
Tom and his team are great! Very responsive to questions, emails and make the re-financing process very smooth.
AMY T. | Apr 2020
Tom L, Lynn M and Kelly W were GREAT to work with. They got the job done, were communicative and worked hard to get this loan for me. Honorable mention: Scott B and Lori R.
Steven S. | Apr 2020
Excellent service, responds pretty quick to all communications.
Pocholo J. | Apr 2020
Tom Lavalee is extremely professional and very good with managing the process. His team is also outastanding working behind the scenes.
Brian H. | Apr 2020
Very professional, knowledgeable, responsive, and competitive.
Christopher W. | Mar 2020
Extremely helpful throughout process. Quick responses.
Daniel P. | Mar 2020
Easy to do, quick, painless, efficient. We have done mortgages with you and Tom before several times.
TIMOTHY C. | Mar 2020
Tom is great and have recommended him to multiple people already.
Daniel M. | Mar 2020
Tom and his team are the best in the business. I've lost count of how many mortgages/refinances he's helped me with, but each and every one goes smoothly. I really appreciate the effort he and his team put into their work. They're fantastic at keeping me in the loop, their process is easy and streamlined, and they're proactive in reaching out to me when they think there's something that needs my attention. Tom's got my business for life.
James P. | Mar 2020
Fast, easy, very responsive to our questions
Scott G. | Mar 2020
Because Tom lavallee was very professional and put up with an incredible amount of questions and we changed our minds several times yes he remained professional at all times
Athena C. | Mar 2020
Great experience and awesome communication throughout the whole process.
Patrick T. | Mar 2020
Easy process and great people.
Renee J. | Mar 2020
They were great at answering questions and helping throughout the process
Amanda E. | Mar 2020
Prompt, proactive and efficient!
NANDKISHOR N. | Mar 2020
Easy process, quick turnaround, professional staff
Lynne C. | Feb 2020
Easy process, generally quick responses
Melissa R. | Feb 2020
Guaranteed rate has very smooth process and all is done with efficiency and professionalism
Paola G. | Feb 2020
Tom LaValle was so easy to work with and very considerate...we really appreciated his help!
Bonnie W. | Feb 2020
Tom LaValle was so easy to work with and very considerate...we really appreciated his help!
Bonnie W. | Feb 2020
Moved quickly thru the process.
Barbara K. | Feb 2020
The process was great. The team stayed in contact me and helped everything go smoothly.
Nicholas M. | Feb 2020
Tom and his team made a complex process very seamless and easy. Will definitely reach out to Tom with any future needs.
Lauren W. | Feb 2020
Client committment, quick response, great price.
Abhijit P. | Feb 2020
Tom is the absolute best. No one is on top of it like he and his team!
Gregory M. | Feb 2020
Excellent service, very good product knowledge, best rates and loan programs, and outstanding customer service.
JOHN D. | Feb 2020
very professional, and easy to do business with.
manuel a. | Feb 2020
fast, responsive and honest
Rose Marie K. | Feb 2020
Outstanding service and responsiveness
ERIC L. | Feb 2020
Excellent service. Easy process, closing in my own home. Low cost and I'm saving money each month. Very pleased.
Kelly M. | Feb 2020
This was the third time I used GR services and I loved it. I recently refinanced my loan based on suggestions they offered which saved me a lot of $$. Plus they were quick, knowledgeable and very helpful. So, I would undoubtedly recommend them to my friends and family with such needs.
RAMAN K. | Feb 2020
Tom and his team make this an easy process!
JOSEPH PETER S. | Feb 2020
Everything is so convenient. All questions are answered quickly through text/email if needed. Very convenient for people who cannot talk on phone during work hours.
VERA C. | Feb 2020
Tom Lavallee was responsive, knowledgeable and did an all-around great job.
Steven S. | Feb 2020
I have to say it was a very easy process and very fast. Closed within a matter of a month.
Dawn F. | Feb 2020
Everything moved very smoothly.
Linda T. | Feb 2020
Satisfied with Tom's ability to get the loan processed and close quickly. Unsure to the level of service post closing since my mortgage company required 20+ days of interest to be paid past the closing date with no explanation. I am still waiting for my interest to be paid back and the loan closed back in December.
Paul S. | Feb 2020
Tom and his crew are great!
STEVEN L. | Jan 2020
Top notch service. They answer questions quickly.
DAWN C. | Jan 2020
Tom and team are exceptional at customer service, follow-up and follow-through! I've worked with this team on several loans and re-fi's over the years, and will continue to count on Tom for all my mortgage needs! I even sent family to Tom, whose always exceeded expectations. Thank you to Tom, Lori, Lynn, Jenny and the entire GR team - you're amazing!
Brett Z. | Jan 2020
One of the most organized and seamless transaction I have had.
Geoffrey D. | Jan 2020
Love the ease of texting with our loan officer. Doing the closing at home is a huge benefit and we appreciate that convenience. The online process has greatly simplified the loan process of the past. Thank you!
GRETCHEN F. | Jan 2020
There’s service was quick and precise
Winston M. | Jan 2020
Great service. Easy to do business with.
Anthony K. | Jan 2020
I was kept in the loop during the entire process and I was made aware of what to expect at the closing.
BRENT B. | Jan 2020
Was easy with clear steps and they kept me inform during the process.
KEYVAN P. | Jan 2020
Great team to work with, very responsive to questions and needs
LISA S. | Jan 2020
Great job by Tom Lavallee and his team. Very professional
Brendon G. | Jan 2020
Guaranteed rate made every part of loan process very simple.I really appreciate Tom and team for all their help. I take a bow to the entire Guaranteed rate team for all their help.Thanks a lot Tom and team.
Sridhar Reddy N. | Jan 2020
I felt Tom Lavallee is very honest and trustworthy. He also has a solid team surrounding him that are all veterans. In an era of cybersecurity, this is very important to me.
CHRISTOPHER B. | Jan 2020
Excellent service and rates. As a matter of fact, I already recommended Guaranteed Rate to family members.
AMICHAI T. | Jan 2020
Speed and Service. TOM IS THE BEST.
MohanaVamshi G. | Jan 2020
Great experience ever time, easy to use the website, simple underwriting, excellent communication, etc. Tom Lavallee, Dan Miedema, and John Altizer have been great to work with.
ANDREW M. | Jan 2020
Tom L and his team perform efficiently to close a refi faster than I expected.
GLENDA Z. | Jan 2020
Tom and his crew are great!
STEVEN L. | Jan 2020
Tom is always available and his team moves very quick. Tom has a very efficient operation.
DALE S. | Jan 2020
Tom is the man. Very prompt, concise, and accurate. 11 in my book.
Lisa G. | Dec 2019
Great Job by Tom and his team
Bennett G. | Dec 2019
Tom Lavlee is a great loan officer, we've used him for many years and Tom always has our best interest in mind when it comes loan time.
JOSEPH A. | Dec 2019
They have best rates and service.
Tim F. | Dec 2019
Timely response. Detailed explanation for everything
BALKRISHNA K. | Dec 2019
Tom Lavallee and his WHOLE team from start to finish make obtaining a home loan smooth and simple! I highly recommend Tom, his team and Guaranteed Rate for your mortgage.
HEATH G. | Dec 2019
Things went fairly smoothly for me.
Deborah S. | Dec 2019
As always, Tom and his team made the refinance process seamless and easy.
ANTHONY R. | Dec 2019
Great Job by Tom and his team
Bennett G. | Dec 2019
Good overall experience, reached out frequently, made sure everything happened successfully. There could have been more clarity on what items were/weren't needed (several documents were requested that weren't needed in the end) and more clarity on expected timeline for the whole process (i.e. we need this info by this date, we will schedule the closing on this date and you will get contacted the day before with the time window, etc.)
Katherine C. | Dec 2019
They explained everything to me every step of the way
Viviane C. | Dec 2019
Tom mad is very easy for me to get my loan, anytime I had a question he would answer my phone call and Explain it to me
Fadi H. | Dec 2019
Great service, great pricing
Brian U. | Nov 2019
Was satisfied with the service
Vijay R. | Dec 2019
Excellent service always their to answer questions.
Muhammad A. | Dec 2019
Great people, ease of doing business, web portal is simple and convenient
Joseph C. | Dec 2019
I was searching for rates for a month and no one gave me a rate like Tom did. There are many crooks out there ready to get your money. Save time and money and go to Tom.
Fahd R. | Dec 2019
Excellent service all around, and always responsive to questions at any time.
ALAN D. | Dec 2019
Excellent service and support!
Stephanie B. | Dec 2019
Easy process and very dependable
BRADLEY P. | Dec 2019
Tom Lavalee and his associates are the best.
JOHN D. | Dec 2019
Great Job by Tom and his team
Bennett G. | Dec 2019
Great Job by Tom and his team
Bennett G. | Dec 2019
They know the process thoroughly and get all work done efficiently.
CARL H. | Dec 2019
This is my 2nd time working with Tom Lavallee at Guaranteed Rate. Both times have been easy and painless. I will continue to use Tom and his team in the future and recommend them to others. They are always available to answer all my questions and help out when I need it.
Philip K. | Dec 2019
It was a positive experience
ARTHUR C. | Dec 2019
Tom Lavalle was extremely help during the process, while taking the time to answer all questions in a timely manner.
Kiriti P. | Dec 2019
Great Job by Tom and his team
Bennett G. | Dec 2019
Tom Lavallee and his WHOLE team from start to finish make obtaining a home loan smooth and simple! I highly recommend Tom, his team and Guaranteed Rate for your mortgage.
Heath G. | Dec 2019
This is my 2nd time working with Tom Lavallee at Guaranteed Rate. Both times have been easy and painless. I will continue to use Tom and his team in the future and recommend them to others. They are always available to answer all my questions and help out when I need it.
Phillip K. | Dec 2019
Tom Lavalle was extremely help during the process, while taking the time to answer all questions in a timely manner.
Kriti P. | Dec 2019
Tom and everybody else at Guaranteed Rate were a joy to deal with. Always willing to talk, always willing to explain.
Alan D. | Nov 2019
Tom is the man. Very prompt, concise, and accurate. 11 in my book
Lisa G. | Dec 2019
Excellent service always there to answer questions.
Muhammad A. | Dec 2019
I've shopped around and they do offer the lowest rates and definitely the best service bar none, don't waste your time researching if you need a mortgage just go with them !
Timothy F. | Nov 2019
I had a terrific and hard working team who helped make the whole process a positive experience.
Aurthur C. | Dec 2019
Tom Lavalee and his staff......they are great.
Mark R. | Nov 2019
Tom's customer service was amazing. He was always very responsive and attentive to my needs.
Alejandro D. | Nov 2019
The process of refinancing is never an easy one, but Tom’s team were there every step of the way to answer any questions my wife and I had. Their attentiveness to our needs in this process did not go unnoticed by us. We felt so fortunate to work with a honest group of people.
Joseph T. | Nov 2019
I got the house financed and refinanced with Guaranteed Rate and they were good both times.
Sudhashri J. | Nov 2019
They were very efficient and prompt. They delivered what was promised. Easy to deal with. The whole process was smooth
Harikrishna M. | Oct 2019
Always a great experience working with Tom and his team. He has helped me multiple times and we will continue to work together in the future.
Bradley P. | Oct 2019
Low rate and great customer service
Michele O. | Oct 2019
Seamless process, great customer service.
Susan B. | Oct 2019
Tom was very responsive to all inquiries during the process. We got the final closing figures about 2 hours before closing . Since we work full time we did not have time to sufficiently review the figures before closing. We had to provide funds at closing and had to somewhat scramble to make the strict closing timeframe.
Jon H. | Oct 2019
Tom was excellent. He made the process fast and easy. He kept in touch with us throughout the process giving us updates and helping us with all of the paperwork. I'd highly recommend Tom Lavallee!
Jennifer B. | Oct 2019
Very professional and knowledgeable, great employees. Tom Lavalee and his team handled the entire loan process and did a great job.
Shawn M. | Oct 2019
Helped efficiently with the refinancing process and guaranteed the rate which is committed.
Anjan Reddy Y. | Oct 2019
Great job start to finish
Jerome G. | Oct 2019
This is my second time using Guaranteed Rate and I’m very satisfied customer
Stephen A. | Oct 2019
Everything was easy...like hitting the Easy Button!
Brian R. | Oct 2019
Tom LaVallee and his team make it easy & are very patient.
Julie P. | Oct 2019
Tom and his team were helpful, courteous, patient, and professional throughout the entire journey.
Jeremie B. | Oct 2019
Follow up, customer service and the overall management of the loan process.
Keith K. | Oct 2019
Professional and caring people. They go the extra mile to make sure the mortgage is complete and ready for closing.
John D. | Oct 2019
The complete process was well executed with out any delay.
Veerasaravanan C. | Oct 2019
Tom and his team are on top of everything helped us along in the process!!!!!!!
Curtis H. | Oct 2019
Great team. Made the experience very easy.
Kenny C. | Oct 2019
it was easy and convenient
Megan A. | Oct 2019
Gauranteed rate has been my goto for over a decade. They are simply the best.
Drew M. | Oct 2019
Tom Lavallee and his team are great to work with as they made the process very understandable and always followed up. They made sure we were informed throughout the refi process. Thanks.
Amy T. | Oct 2019
They were responsive and a pleasure to work with. Tom was always available to answer questions and discuss what was happening and why.
James C. | Oct 2019
Seamless mortgage process
Suresh Kumar S. | Oct 2019
Tim and his team are very helpful and make the loan process quite easy.
Joseph L. | Oct 2019
Tom Lavallee and his team is proactive and highly customer centric
Naresh R. | Oct 2019
Tom was great. He really helped me out every step of the way. They made the document process simple and accessible. I will def recommend Tom and his Team
Todd B. | Oct 2019
Tom Lavalle and team are awesome!
James B. | Oct 2019
Best experience we have had. Tom Lavallee is pro.
Jenae M. | Oct 2019
I've used them before and I've already referred someone.
Joshua R. | Sep 2019
Very responsive team.
Nagaraja C. | Sep 2019
I've never seen anyone work as hard as Tom Lavallee or anyone as available to the customer as he is. I am a very detail-oriented person (which can be annoying to others at times), Tom was very patient and was professional the entire time. I couldn't be happier with the outcome of the refinance. Thank you Tom.
Basil S. | Nov 2019
Tom Lavallee and his team are great to work with as they made the process very understandable and always followed up. They made sure we were informed throughout the refi process. Thanks.
Amy T. | Oct 2019
I've never seen anyone work as hard as Tom Lavallee or anyone as available to the customer as he is. I am a very detail-oriented person (which can be annoying to others at times), Tom was very patient and was professional the entire time. I couldn't be happier with the outcome of the refinance. Thank you Tom.
Basil S. | Nov 2019
Tom Lavallee and team are awesome!
James B. | September 2019
Tom was great. He really helped me out every step of the way. They made the document process simple and accessible. I will def recommend Tom and his Team.
Todd B. | September 2019
Best experience we have had. Tom Lavallee is pro.
Jenae M. | Sept 2019
Awesome staff and very smooth experience. Team is just awesome...!
Siva N. | August 2019
This is my second time using Guaranteed Rate and I was extremely pleased. Tom is so friendly and communicative. He provided me with loan options, explained the process, and checking in with me throughout. He is not just available “9-5” he is available all the time, which is greatly appreciated, that I don’t have to interrupt my work day to have conversations about the loan. The online portal to upload documents is great and the whole team was very efficient and helpful. I have already recommended Tom and the team to several friends and family members. I will also be using them when I purchase my next home sometime in the next year.
Angela G. | Aug 2019
We have refinanced with Tom Lavalle and his team several times. Always very professional, friendly, helpful, knowledgeable and communicative. Always a smooth transaction. Refer friends to them. Will do business again!
Ken B. | Aug 2019
Tom Lavallee is the best. He contacted me regularly. He's always available and on my side.
Jeanie M. | August 2019
Guaranteed Rate kept their promise and refinanced my loan. Thank you very much Tom and his team!
Sanjay G | August 2019
The staff is always accommodating and pleasant to work with. They make the process quick and easy. Tom Lavalle's team receives a A+ in my opinion.
Mary M. | August 2019
Tom Lavallee went above and beyond - he answered calls and updated approval letters on a Sunday night. Just another day for Tom, I assure you.
Jeffrey J. | August 2019
Tom and his team were great to work with, and Tom was immediately responsive to any questions I did have along the way. Made everything easy!
Ryan S. | August 2019
Tom Lavallee and his team are highly knowledgeable and would recommend them to everyone for their home loan and refinance needs.
Joshua M. | Aug 2019
Everyone is very nice and makes the process easy to do. I love that everything up to the close was done electronically - no need to drive anywhere or use snail mail. Process seems very efficient, they know what they need and there were no hiccups!
Ruth D. | July 2019
As always Guaranteed Rate ( Tom Lavallee, Lori and team) does an awesome job at helping people like me getting the most out of home mortgage ... best rate, best service, transparent transaction. Easy to reach and quick they respond whenever I needed them. They make the whole process effortless to borrower but I am sure its their hard work makes it so effortless. I have recommended them to several of my friends and many have the same experience.
Amitkumar P. | July 2019
Everything went super smooth and very quick, and too be honest, almost a little too quick. I like to have time to think and review my options and compare scenarios. Everyone on Tom Lavallee’s team was friendly, professional, and helpful.
Angela B. | July 2019
Excellent all around. Will continue using Tom and his team in the future!
Kelly B. | July 2019
We will follow Tom Lavallee. Been happy with his services for over 15 years.
Kristy C. | June 2019
Tom and team where great to work with. If I ever have another re-finance or I know of others that need to Re-Fi, Tom will be the first call that I make. Kudos to the entire team!!
Anthony K. | June 2019
Tom Lavallee and his team always do an amazing job. Thanks.
Michelo M. | June 2019
You make it easy, you make it affordable and you're always there to answer questions. What more could you ask for?
Evan K. | June 2019
Loved working with Guaranteed Rate team for the third time.
Sunny K. | June 2019
Tom was amazing to work with, available and knowledgeable at every moment. He gave me the confidence to work with G-Rate.
Ryan S. | June 2019
We have used Guaranteed Rate in the past many times. Tom and his staff always makes it a very seamless and user friendly process to complete and close your loan. Additionally Tom always maintains a watchful eye to ensure you are not just another person closing a loan, but a customer whom he is always trying to put in a better financial position. Thank you again. Joe
Joseph A. | May 2019
It’s my third time I am using Guaranteed rate and it’s all because of Tom Lavalee’s excellent service. Will check with Tom for any of our future loans.
Harikumar K. | May 2019
Tom was absolutely terrific and helped us every step of the way! couldn't be happier with our experience with him.
Nicole R. | May 2019
I had a complicated loan from beginning to end. The team worked tirelessly to obtain unique financing in a stressful situation.
Danielle B. | May 2019
Tom Lavallee made my re-fi so easy and quick. Every question was answered in an extremely timely manner and everything went so smoothly! I would recommend Tom to anyone!
Julie L. | May 2019
Very courteous and professional. Answered all my questions and helped at any time I needed assistance. I'll definitely call Tom and his team again.
Carl H. | April 2019
The whole experience with Loan officer was hassle free. Promptly responded to queries. Surely recommending to my friends and family.
Balkrishna K. | May 2019
Tom and his team strike again. This was my 4th loan obtained through Tom and his team and every time it is seamless and stress free!
Anthony R. | May 2019
Tom and his team are the best of the best. I've gone through half a dozen mortgages/refinances with him, and every single one has been smooth as butter. Thanks, Tom! Thanks and please keep up the amazing work.
James P. | May 2019
We plan on using GR for a refinance in a few years. Thank you!
Anna S. | April 2019
The process was simple and convenient! Tom Lavalle and his team were fantastic!
Stephanie B. | May 2019
Tom was great to deal with, as always.
Brian Y. | April 2019
Great work at problem solving (like my potential credit for incomplete inspection items!)-Jeff was always quick and thorough with options Actually the Closing Title Firm (Monica/Renee at Lutgert Title in Naples) told me GR was the best they had experienced and they do a lot of closings here--asked me how I knew of you ---maybe an opportunity to expand?
Richard B. | April 2019
Tom and his team were all extremely helpful at every step of the loan process and I was given great advice along the way. Would recommend to any of my friends or family in the future!
Sean D. | April 2019
Tom Lavallee is amazing. He is a great loan officer, was extremely friendly, fast, and professional.
Hayden M. | April 2019
Streamlined online experience. Easy access to the team after hours. Very personalized experience.
Stacy G. | April 2019
Tom Levelle was very helpful in obtaining the loan within limited time i have. Loan process was icing on the cake. I will recommend guaranteed rate to my friends.
Murali G. | April 2019
Tom is helpful as always. He understood the trouble I had to face due to Arvest and apologized. He also gave some credit on final CD for the difficulties from Arvest. I will always use Tom for his Customer First attitude.
Aman A. | April 2019
Tom Lavallee and his team do a great job and are always available for questions or info.
Shawn M. | April 2019
Tom's team was great through and through. They were extremely responsive and assisted with all of my questions/needs to my utmost satisfaction!
Nathan M. | Marc 2019
Tom and his team are outstanding, very easy to work with!
Shannon W. | March 2019
Tom Lavellee and all of his team made this whole process worry free. They are truly a professional group who do a wonderful job. There was never a time, even on weekends, that I could not reach Tom. I enjoyed working with Guaranteed Rate.
Michael M. | March 2019
Tom Lavallee is the best! Super fast and efficient. Makes the whole process very simple.
Heath G. | March 2019
Tom Lavallee and his team are great. They make the loan process so easy for us. We will never use anybody else.
Mark R. | January 2019
Tom and the entire team dis an excellent job of keeping my wife and I well informed during the whole process. The team is very knowledgeable and were extremely helpful with the what to expect when it comes to purchasing a home in this new very secure data world we live in. Great work team, many thanks.
Joseph C. | February 2019
The whole team at Guaranteed Rate was brilliant. They made the process very easy and smooth for me. Everything was taken care of through their web portal which was also easy to use and track your activities. I'll definitely recommend my friends and colleagues to use GR services.
Ranan K. | January 2019
Jeff, Tom, and the team did a great job! It made it fast, smooth and no hassle at all. You guys are the best!!
Maite E. | December 2018
Tom and team made the process easy. We’ve worked with Tom many times and will use again in the future if need be. Great Team!!
Anthony K. | November 2018
I have worked with Tom on both of my house purchases. He and his team are exceptionally professional and dedicated to their customers. I have and will continue to recommend his services to friends and family.
Eric A. | December 2018
I have utilized Tom Lavelle services for many years and have always had a smooth transition with refinancing and with a new home loan. I would highly recommend him and his team.
Mary M. | November 2018
All the members of the team that we worked with were great. They made the process quite easy to obtain and close our loan! Thank you!
Brian R. | November 2018
Tom and his team are super responsive, extremely helpful, and all-around awesome. They make acquiring a loan easy and stress-free.
James P. | October 2018
I couldn't have asked for a better experience! Dealing with Tom and his team at Guaranteed Rate was an enjoyable experience! I know that typically the words enjoyable and mortgage are not used in the same sentence. Since this was my first re-fi I had many questions and Tom and his team put my mind at ease. Really, really great folks to work with!
Debra T. - September | 2018
This is our second time using Tom & team to close a new home. We have been nothing but pleased with the professionalism and punctuality of the entire team. Thanks for making this as easy as possible again!
Manuel A. | September 2018
Tom Lavallee and his team are an outstanding group. They made my refinance a breeze and were great to work with.
Shawn M. | August 2018
You made the loan process easy.
Renee J. | August 2018
Everything went smoothly with Tom and the team. Our realtor commented multiple times on how smoothly the loan process went and asked if I had used them before.
Kevin S. | August 2018
Everything went smoothly.. one small hiccup with the insurance had been paid, but that's nothing to worry about.. Our realtor commented multiple times on how smoothly the loan process went and asked if I had used them before.
Kevin S. - August | 2018
The re-financing process was super easy and quick! Thank you to Tom and entire team!
Lidia W. | August 2018
Tom Lavallee, Lori Ritz, Amani Hamad Deanna Szmergalski and the entire team at Guaranteed Rate went above and beyond to help us making this home purchase very successful. I will gladly use them again and again. Thanks all!
Drew M. | June 2018
Tom Lavallee, Lori Ritz, Amani Hamad Deanna Szmergalski and the entire team at Guaranteed Rate went above and beyond to help us making this home purchase very successful. I will gladly use them again and again. Thanks all!
Drew M. | June 2018
Tom Lavallee was great to work with, and was always available to talk, no matter how small the issue. I would recommend him to anyone and would definitely use him again.
Ryan S. - June | 2018
Tom was always available to answer any questions I had. It went above and beyond to ensure it was a smooth process!
Lisa K. - July | 2018
As always, a great experience!
Corey A. - July | 2018
Tom and his team are great! Tom is always available to answer any questions I had, and he was very patient in explaining every step of the process to me as a first time home buyer. Tom was great about following up and staying in communication with me and my realtor team. He made a very stressful process so easy!
Suzanne C. | July 2018
Excellent and prompt service from Tom and his team!
Paul S. | July 2018
Fast and transparent loan application process.
Lin Z. - June | 2018
Working with Tom and his team was the best decision we made throughout the home buying process! Thank you for always being available whenever we had questions. This was our first time buying a home and it was difficult to adjust to this competitive market. Thankfully, there's a lot of experience on this team and you all really helped guide us. You will be highly recommended. Thanks again!
Thomas B. | June 2018
Tom Lavelle and the whole team were amazing to work with, as always! I greatly appreciate the teams prompt responsiveness, attention to detail and 'can do' attitude! Thanks for all you do, I will reach out when we're ready for the next loan.
Brett Z. | June 2018
Thank you so very much for everything! I could not have done this without you all!
Lidia W. - June | 2018
Tom was fantastic, great with follow up calls, never pushy, always enjoyable to talk with. I can see why his business is more driven by referrals than marketing.
Matthew B. | MAY 2018
I've been using Tom and his team for a while and they never disappoint. Thanks again for the incredible customer service.
Lynette T. - May | 2018
Fast and efficient. Good communication attentive and responsive at all times.
Adriana O. | May 2018
Tom and his support team were exceptional at getting the refinancing done as painless as possible. I appreciate their support and definitely will recommend Guaranteed Rate to family and friends. Thank you.
Gary G. - May | 2018
Tom and the other staff at Guaranteed Rate were very professional, easy to work with, and took the time to answer my questions. That was the difference that made me realize Guaranteed Rate was the right mortgage lender for me.
Andrew L. | May 2018
Tom was the most helpful throughout my loan process. Thank you!
MohanaVamshi G. | April 2018
Tom was very helpful throughout the process and answered all the questions i had. Very professional, responded quickly, and resolve any issue we were having during mortgage approval process. thanks again.
Kyungsun L. | May 2018
Tom was wonderful. He checked in with me often to be sure all was well and to answer any questions that I had. The support staff made sure I got all the required docs in quickly. They made the process easy and as painless as possible.
Ruth D. - April | 2018
Tom, Scott, Aly, Amani Jenny and the team (Hope we didn't leave anyone out) were excellent at communicating next steps and always kept us informed at all times. Each team member was quick and responsive to all of our inquiries and that really impressed us. We felt that everyone worked together to help us with the approval process and to complete every step before the closing date. Tom went above and beyond and even called us while he was as the Kentucky Derby to see how the process was going and to ensure that the team was trying to lock us in at the best possible rate that day. Aly was also instrumental by saving us additional costs by combining our auto and home insurance and found that we were better off with Travelers than our previous insurer, Statefarm. Thanks again team. We definitely would recommend anyone to you guys and glad that a friend referred us to you!
Ian M.- Chicago,IL | JUN 2016
Very easy process with the appropriate amount of communication.
Donald L. -Bartlett, IL | APR 2016
After 3 purchases and 2 refinances, I continue to be happy with the service and response times from Tom Lavallee and his team, particularly Lynn Maud. They answer any questions promptly and turn things around just as soon as I send them. I will definitely continue to recommend them to others.
Vincent D. -Chicago, IL | APR 2016
Tom and his team are on top of everything throughout the entire process. Toms communication and follow through is excellent. Both my attorney and realtor commented on the excellent job that Tom and team did.
Jeffrey B. – Chicago, IL | SEP 2015
Check out this Yelp review for Tom Lavallee! Tom Lavallee and his team were fantastic. He helped us 10 years ago when we purchased our home and just this month again when we refinanced. He and his team provided us with amazing service during both transactions. (...) I can hardly imagine a refinance going any better than it was with Tom and his team. I am happy to be able to recommend his services to anyone looking to get a mortgage or refinance! See full review: http://bit.ly/1MeTTwy
Luke A. – Evanston, IL | OCT 2015
Tom Lavalle and his team stayed on top of everything - even the lawyers were happy
Rose D.– West Chicago ,IL | June 2015
Tom and his team were on top of the closing process! They got all the necessary paperwork completed in advance, so the closing was smooth on our end!
Molly C. – Hoffman Estates, IL
" I have worked with Tom and his time for several refinancing and new purchases. Tom is very knowledgeable in home financing and his team compliments him perfectly. Never had any problem working with Tom any time in the past. Looking forward to work with him again soon. thanks "
Yogesh A. – Buffalo Grove, IL | May. 2015
Everything went smoothly, as it always has been with Thomas!
Stacy Z. – Chicago, IL | Nov. 2014
Tom made frequent follow-ups via phone and was prompt in answering any questions that I had. I would use Guaranteed Rate again because of the ease of the process, the professionalism of Tom and his team and the fact that I felt like my needs were as important to them as they were to me. A very smooth and pleasurable experience overall.
Heather M. -- Batavia, IL. 10/23/2014
Tom Lavallee and his team are professional, honest, very helpful and quick to respond! They are like my family and I find it enjoyable working with them!
Jeanne W. -- 8/26/2014
“First I wanted to say working with Tom Lavallee and his team was a great experience! They have been and are still extremely professional. As long as Tom is in business, I will continue to use and refer them. I have also referred them to many friends and family and they too were very pleased with their services. Thanks Tom!”
Josh M. --- Libertyville, IL --- 8/2014
“First I wanted to say working with Tom Lavallee and his team was a great experience! They have been and are still extremely professional. As long as Tom is in business, I will continue to use and refer them. I have also referred them to many friends and family and they too were very pleased with their services. Thanks Tom!”
Josh M. --- Libertyville, IL --- 8/2014
Doesn't get any easier than this. Everything went smoothly and everyone was great to work with.
Ruth D. -- 8/7/2014
Tom Lavallee and his team are excellent! He made himself extremely available, even at strange hours! I look forward to doing future business with him!
James P. -- Chicago, IL 7/24/2014
It was a pleasure to work with Tom and his whole team. They are very professional and I would highly recommend Guaranteed Rate.
Sean W. -- Chicago, IL 4/3/2014
“Thanks to Tom Lavallee for a great experience. Tom and his team have always done a great job for me!”
Bruce W. – Crystal Lake, IL – 3/2014
Tom and his team were amazing. Made everything so easy. Extremely communicative. And made sure you understood everything during the process. 15/10 and will only recommend him from here on out.
Lamya H. - Orland Park, IL | Jun 2022
“After a seamless approval process, I closed on my new home with no glitches. After we moved in, I received the most charming housewarming gift from Tom Lavallee. It was a box filled with bread, wine and salt, along with a message reflecting one of my favorite movies, "It's a Wonderful Life”. This was an especially touching gift! I will always refer Guaranteed Rate and Tom Lavallee to my friends and family. Thank you for everything!”
Sharon M. --- Rolling Meadows, IL --- 10/2013
Tom and team are great and make the loan process very easy.
Rasoul K. - Schaumburg, IL | Jun 2022
The team has been great with timely follow through on all ends.
Ashwin I. - Mukilteo, WA | Aug 2023
“In spite of a few scary moments heading to closing, Tom Lavallee saved the day and the closing went off without a hitch! I will recommend Tom to my clients in the future. He did a great job!”
Trudy R., Realtor --- Oak Park, IL --- 7/2013
Tom and the team made themselves available to me for any questions pretty much 24. 7.
Helen J. - Chicago, IL | Jun 2022
Tom and his team are excellent to work with. They make the process really smooth for the customers. They also are very responsive when you have concerns or questions needed to ask.
Gary B. - Naperville, IL | Aug 2023
Hey, check out this amazing review from Josh about Tom! “Tom Lavallee and his team were incredible! My wife and I were first time home buyers and the staff made the process so easy for us. Everything was straightforward and the amount of time the team took with us was exceptional. All of my questions were answered very quickly as well. We will definitely be using this company again in the future. Thank you, Tom!”
Josh R. --- Chicago, IL --- 5/2013
The team did a good job in pulling it together in a short amount of time.
Daniel K. - Oak Lawn, IL | Jun 2022
Easy efficient responsive staff.
Sharon L. - Northbrook, IL | Aug 2023
Hey check out the incredible review from Puyo about Tom! “Thank you so much Tom and the entire team! All the hard work put in resulted in a great job done! Paperwork was perfectly in line and everything worked out. Closing on Monday went well! With your approval, I would be happy to refer you out to my clients. Currently, I don’t get many residential buyers, as most of my deals are with commercial buildings and managing properties for investors, but in those instances where I do receive a buyer, I would like to provide your information. Tom thanks again for everything!”
Puyo Z. -- Lake Zurich, IL -- 032013
Amazing customer service and great communication.
Krishna C. - Dunlap, IL | Jun 2022
excellence service , feedback and follow ups and communication throughout the process
Craig S. - Northbrook, IL | Aug 2023
Hey check out the glowing review from Peter about Tom! “Our experience was MORE than perfect. We could not be happier with the results, performance and service that we received from Tom and his GREAT team! Thanks so much for providing the expertise that allowed us to be in our new home for the Holidays. This never would have happened without Tom!!!!”
Peter B. -- Inverness, IL -- 03/27/2013
The Team did great , was able to help me in a very short period to close the loan.
Sushma V. - Aurora, CO | May 2022
Best experience with a lender I can imagine. Very happy.
Joshua M. - Champaign, IL | Jun 2022
They were on top of everything
Richard H. - Naperville, IL | May 2023
great service and technology
Ian L. - Winnetka, IL | Aug 2023
Hey check out the great review from Amy about Tom! “Tom Lavallee and his team are great! We have refinanced with his team two other times and they are all very responsive and kept us updated throughout the entire refinancing process. We highly recommend their services for a refinance!” https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/
Amy T. --Chicago, IL -- 03/2013
Tom Lavallee and his team were super helpful and responsive throughout the whole process. They were very transparent, always available to call or email if we had questions, and it was overall a wonderful experience for us.
Nicholas J. - Washington, DC | May 2022
Team did an excellent job of communicating at all levels (even at times where I wasn’t the best of communicating myself) to ensure that I understood each process and helped guide me through all steps in a thorough manner.
Alec P. - Chicago, IL | Jun 2022
Tom and team had excellent communication
Ryan R. - Chicago, IL | Sep 2022
Fast response times. Very efficient.
Diana B. - Berwyn, IL | Dec 2022
Excellent, highly responsive service. The full team was readily available and helped us understand the process.
Sarah S. - Chicago, IL | Mar 2023
As always, their level of service and performance exceeded my expectations.
Nicholas K. - North Aurora, IL | Apr 2023
Tom Lavallee and his team went above and beyond to make sure we didn''t have any questions and were informed every step of the way. They made the loan process easy.
Avery M. - Chicago, IL | May 2023
Tom and his team were totally on top of everything. Loan was cleared to close in 2 weeks!
Kurt B. - Northbrook, IL | Aug 2023
Hey check out the glowing review from Jennifer about Tom! “Thomas Lavallee and his team are phenomenal to work with. I have refinanced multiple times over the past several years and would not think of going to anyone else. The ease of their process makes the entire experience painless and actually enjoyable. The people at this office are so nice, knowledgeable and great to work with! Thanks again Tom!” https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/
Jennifer Z. -- Chicago, IL -- 03/2013
This is the fourth time I've completed a loan with Tom Lavalle. However, it is the first time in almost 20 years and also the first new purchase. My previously transactions with Tom were all Refis. Tom's process was every bit as streamlined as I remember and then some. Also, the pre-underwritting was crucial to getting our purchase done. We had written bids on 6 other homes without pre-underwritting and we believe pre-underwritting helped push our final bid over the top in an extremely competitive market.
Jason A. - Houston, TX | May 2022
They are always very efficient and get closings done quickly. Great customer service, too.
Susan D. - Manhattan, IL | Jun 2022
Team done a very good job to close my loan
Boopathi M. - Aurora, IL | Jul 2022
They are very responsive and act fast to get my loan approved.
Yan C. - Mount Prospect, IL | Sep 2022
Exceptional mortgage and lending service and walking through all the steps and helping in closing of new home buying. Thanks to Tom and team. Tholar
Annappa T. - Buffalo Grove, IL | Dec 2022
Very easy to work with tea
Scott T. - Naperville, IL | Feb 2023
I was always able to get a hold of someone in person when I had questions about their loan process and paperwork.
John C. - Bartlett, IL | Mar 2023
The team did an excellent job communicating and fulfilling all their duties in a timely and well executed manner.
Charles F. - Chicago, IL | Apr 2023
Smooth and Quick Transaction w/o any issues. Everyone involved was super nice and easy to work with. Looking forward to many more transactions in the future. Thank you!
Radek J. - Bartlett, IL | May 2023
Prompt, helpful, professional service. Thank you!
Byron S. - Lake Zurich, IL | Aug 2023
Hey check out the great review from Karen about Tom! “This is our second time working with Tom Lavalle. It was a pleasure and very easy process! Thanks again Tom!” https://www.facebook.com/guaranteedRate1
Karen S. -- Western Springs, IL --02/2213
Fantastic help from Tom Lavallee, Jackie Murray, and the rest of the team.
Alexander H. - Chicago, IL | May 2022
Easy to get ahold of. Able to answer questions quickly.
Amy R. - Chicago, IL | Jun 2022
Excellent responsiveness, professional, and courteous
Christopher V. - Hoffman Estates, IL | Jul 2022
Great service. Ease of use with online portal.
David T. - Le Roy, IL | Aug 2022
All of the people I worked with there were super helpful and responsive!
Marcia L. - Hampton Bays, NY | Sep 2022
Very proactive, website is very user friendly, very easy to upload documents, Tom’s team immediate follow up to get all loan documents for underwriters approval is excellent
Fahd R. - Lombard, IL | Nov 2022
Tom's team was accomodating and flexible of my needs.
Abhishek S. - Seattle, WA | Dec 2022
Fantastic support and walk through. The team was all over it.
Matthew B. - Northbrook, IL | Jan 2023
Tom and his team were very professional and extremely expedient with my refinance.
Christine P. - Lake Villa, IL | Feb 2023
Exceptional follow up and follow through service.
Sean C. - Naperville, IL | Mar 2023
Everyone on the team has been prompt and professional and made things very easy for us
Kevin M. - Chicago, IL | Apr 2023
Tom Lavallee and his team are the best in the business. Fast, efficient and great at communication
Ian L. - Northfield, IL | May 2023
Wonderful Team, People, and Leadership. The Guaranteed Rate Team was almost always available and eager to help, which made the purchase process very comfortable and efficient. Everyone was great!
Ikramuddin H. - Aurora, IL | Aug 2023
Great follow up and communication
Greg L. - Saint Charles, IL | Nov 2023
Hey check out the glowing review from Rajesh about Tom! "Great customer service from Tom Lavallee and his team! Consistently helping me refinance year after year smoothly with no hiccups! Thanks again Tom and team!!! https://www.facebook.com/guaranteedRate1
Rajesh H. -- Buffalo Grove, IL -- 02/2013
Easy to deal with. Responsive people.
Rafael S. - Naperville, IL | May 2022
awesome service...most responsive company I have dealt with
Ian L. - Winnetka, IL | Jun 2022
Flash close helped us finish the process quickly with our lawyer at the title company.
William F. - Saint Charles, IL | Jul 2022
GR team makes the process as easy as possible and is available nearly 24/7 to answer your questions and concerns.
Brian H. - Hawthorn Woods, IL | Aug 2022
responsive, friendly, did what they said they would do. Patient
Ian L. - Northfield, IL | Sep 2022
The entire team was on top of all activities.
Ranjith Kumar B. - Mount Prospect, IL | Oct 2022
Great team! My neighbor Amani had recommended them. Couldn't be happier.
Michael S. - Tinley Park, IL | Nov 2022
Everyone on the team went above and beyond getting any issues resolved and helping us on our home buying experience
Brian S. - Chicago, IL | Dec 2022
Tom is always very accommodating
Sharon W. - Phoenix, AZ | Jan 2023
They are friendly, and available to help.
Azadeh F. - Chicago, IL | Feb 2023
People and they make it easy and always follow-up.
Rajeev K. - Hoffman Estates, IL | Mar 2023
Great customer service & professional representation by Tom Lavallee.
Rodney R. - Colorado Springs, CO | Apr 2023
Tom Lavelle and his team did an excellent job proving me with wonderful service and ensured that the processing and securing of my mortgage went through with no problems.
Terresa B. - Dolton, IL | May 2023
This is my second home mortgage experience using Guaranteed Rate and I experienced the same great, personalized service.
James H. - Boerne, TX | Jun 2023
We’ve had great experiences with them in the past. Always organized and helpful.
Jaclyn J. - Naperville, IL | Aug 2023
They have always provided us with exceptional services.
Theresa G. - Algonquin, IL | Sep 2023
Tom Lavalee and his team is the best!
Dariusz D. - Streamwood, IL | Nov 2023
Hey check out the amazing review from Jack about Tom! “I've been working with Tom Lavallee for many years. Tom has always contacted me when rates have gone done enough to make a re-fi worthwhile. We just completed our 6th mortgage re-fi with Tom and Guaranteed Rate, and as usual, prompt service, low rates, speedy turn-around, and best of all, no hassle. I've referred many friends to Tom over the years and will continue, he is absolutely the best!” https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/
Jack H. -- Libertyville, IL -- 01/2013
Tom Lavallee and his team were fabulous to work with!!
Margaret K. - Joliet, IL | May 2022
They were there for every questions we had and are true professionals in the mortgage industry.
Christopher M. - Vernon Hills, IL | Jun 2022
Tom Lavallee and his team are the best!!!
Ramon L. - South Elgin, IL | Jul 2022
Fabulous customer service and personalized care.
Nadia S. - Round Lake, IL | Aug 2022
Great customer service and very helpful when I had questions.
Kimberly C. - Batavia, IL | Sep 2022
I was very happy with the service we were provided. I felt that at any time we could reach out with questions and revive prompt and caring responses.
Nicholas S. - Orland Park, IL | Oct 2022
Because Tom Lavalle is the real MVP
Jarrett W. - Clawson, MI | Nov 2022
Prompt and thorough service.
Catherine K. - Chicago, IL | Dec 2022
It was an overall a smooth and easy process.
David P. - New York, NY | Jan 2023
The entire team was great to work with.
Michael P. - Naperville, IL | Feb 2023
Tom Lavalle was very helpful, prompt, and available to answer our questions.
Sidharth M. - Lisle, IL | Mar 2023
I have used GR for past real estate needs and have always had great service.
John F. - Houston, TX | Apr 2023
I really enjoyed my experience! One thing that would have helped me choose a 10: I would have liked to provide my documentation (w2, salary info, bank info, etc.) earlier to speed up the process on the back end.
Daniel F. - Marietta, GA | May 2023
Team is very efficient, knowledgeable, acts so quickly to resolve any issues. Most importantly Tom, Jill, Lorry, Scot and all others from team are always reachable on phone to explain things and making process smoothly. I am really happy to choose guaranteed rate as they made my home buy easy.
Akhilesh Kumar S. - Naperville, IL | Jun 2023
amazing experience, thank you so much for all of your help!
Pranita S. - Chicago, IL | Jul 2023
Each member on the team was very responsive
Nicole W. - Hoffman Estates, IL | Aug 2023
Excellent customer service. Tom made every effort to ensure our loan would be funded.
James W. - Arlington Heights, IL | Sep 2023
The team is the Best, Tom, Ryann, Craig, Jill, Aly
Luis B. - Villages Of Stonelake, TX | Oct 2023
We have always had a great relationship with Tom and his group at Guaranteed Rate.
David C. - Hoffman Estates, IL | Nov 2023