Who is your typical customer and what questions do they typically have?
My typical customer is a financially savvy investor looking for a second home or investment property, very often self-employed. Their questions are mainly about how qualifying income is calculated by the lender/investor that could finance their loan request.
What specific steps do you use to help your customers find the best home loan for them?
I start by asking about their income and how it is derived. I request to see their tax returns up front to be sure the question about income is the first to be answered.
What are the top 3 misconceptions people have about the home loan process?
1) for the self-employed, the lender will us my gross business income for my loan qualification
2) for the self-employed, the lender will recognize money held in my business accounts are my personal funds if I want them to be
3) Lenders will take my word as truth for explanations or answers they need
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
For new home loan applicants, I try to be the best resource to them to learn about the mortgage process and ensuring a successful loan closing, but I also suggest the read our educational materials to help them through the process
What provides you with the most satisfaction in your job as a Loan Officer?
When my income calculations for a borrower are accepted by the underwriter for the loan. Even more satisfying is when I win a dispute with an underwriter about how the income should be calculated.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
When not working, I'm traveling, training, eating or sleeping