What people are saying... What people are saying... Back to profile
Had timely pre approval as well as diligent official mortgage funding
Brent L. - Chicago, IL | Mar 2022
Great communication, pretty fast.
Christine B. - Mundelein, IL | Feb 2022
The people I met during this time were very professional, helpful and very understanding and willing to ease my anxiety during this transaction.
Katherine H. - Grayslake, IL | Dec 2021
Tracey Naughton is a pleasure to work with. Her team is very professional and questions are answered directly and timely. The system kept us apprised of next steps and the closing itself was easy!
David V. - Lake Villa, IL | Nov 2021
Easy, fast, and convenient process. Great and friendly brokers
Kellie W. - Chicago, IL | Nov 2021
They were on top of what their customer's needs.
Rennan D. - Mundelein, IL | Nov 2021
Great Loan Officer and the process was very expedited.
Melissa M. - Oak Park, IL | Nov 2021
Helpful, quick, and informative
Aimee R. - Grayslake, IL | Nov 2021
Working with Tracey Naughton. Won't even consider using anyone else but her in the future.
Marisa D. - Lake Bluff, IL | Nov 2021
The Team was organized and made the process very simple.
Barbara F. - Chicago, IL | Nov 2021
Tracey and the entire team were great.
Laura C. - Grayslake, IL | Oct 2021
We loved how proactive Tracey Naughton was, and the team was so efficient about obtaining the correct documents. The portal was very easy to upload files. The whole experience was terrific!
Eric F. - Libertyville, IL | Oct 2021
Our team was very nice, courteous, helpful and professional. They moved the process along in a timely manner and answered any questions that we had.
Philip M. - Grayslake, IL | Oct 2021
Working with the team & the ability to move through the process was seamless
Daniel J. - Buffalo Grove, IL | Sep 2021
Tracey and her team were on top of thins from pre-approval through closing and very responsive to our wants and needs throughout the process.
Jerry B. - Lake Villa, IL | Aug 2021
Everyone worked efficiently, communicated clearly, and answered any questions we had. Tracey Naughton was exceptionally helpful.
Elena H. - Arlington Heights, IL | Aug 2021
My rep, Tracey Naughton, was easily accessible if I had any questions or concerns. So was everyone else at GR that I dealt with!
Denise C. - Grayslake, IL | Jul 2021
Because the team was on top of everything. Always answered any questions I had and a pleasure to work with.
Nicole M. - Vernon Hills, IL | Jul 2021
Prompt responses to questions
Gregory L. - Vernon Hills, IL | Jul 2021
Tracey Naughton is amazing!!
Kari P. - Lindenhurst, IL | Jun 2021
Tracey was amazing. However, when I first started with Nicholas Tull he was not organized or attentive. He would call to discuss rates.... But wouldn't have the rates because he was locked out of system. Tracey was on top of everything and her team was great! I'm rating everything off of Tracey.
Laura K. - Arlington Heights, IL | Jun 2021
I've been very happy with them. They've been responsive.
Matthew W. - Libertyville, IL | Jun 2021
Excellent customer service
Pamela H. - Libertyville, IL | May 2021
They were very informative and made the refinance process run smoothly.
Rebecca W. - Antioch, IL | Apr 2021
Easy to use and getting great competitive rates
Christopher E. - Grayslake, IL | Apr 2021
Communication was quick and questions I asked were answered in a prompt and clear manner.
Irene A. - Libertyville, IL | Apr 2021
Efficient, friendly, and quick to respond to questions.
Gretchen J. | Mar 2021
Friendly, efficient, patient with my lack of tech skills.
Karen W. | Mar 2021
My refinance was handled quickly with a very friendly, caring, and knowledgeable staff.
Michael P. | Mar 2021
Smooth process and Tracey Naughton responds promptly and thoroughly with the team
Thomas S. | Mar 2021
Super friendly and responsive to our needs.
Gregory S. | Mar 2021
Tracey did an awesome job of explaining the process!!
Jeffrey I. | Mar 2021
The process went smoothly, pleasant people.
Lawrence H. | Mar 2021
Very responsive to any questions or concerns
Karen M. | Feb 2021
Tracey gets the job done every time.
Louise M. L. | Feb 2021
Pleasant to work with, good rates.
William A. | Feb 2021
Bought a house with GR and Re-fi'd with GR. Both experiences smooth and relatively easy considering the complexity involved.
Brett W. | Oct 2020
Excellent service and responsiveness even during these unprecedented busy times
Amanda G. | Feb 2021
Dedicated team always there to make the process smooth
Sabrina D. | Oct 2020
This was a very process that is going to save our family money. thank you guys!
David F. | Oct 2020
Very clear communication, great rates and a team that worked into evenings just to make sure things were right.
Shannon M. | Oct 2020
Tracey Naughton was amazing to work with. She was always willing to take our calls anytime day or night. We never felt rushed through the conversations with her. She became a wonderful mentor for us through this process, being it was our first time selling a house and then buying a new one. She deserves whatever promotions or awards she can earn with your company!
Kari P. | Aug 2020
Guaranteed Rate and the personnel that was part of my refinancing process were courteous. Each one explained to me every step of the process and I felt very comfortable with it. Tracey provided trust from the very first day I contacted her and followed through every step of the process. It has been a pleasure to work with Guaranteed Rate and I would 100% recommend to friends and family.
Cecilia V. | Oct 2020
Very happy with employees and service.
Christopher M. | Aug 2020
Super responsive and look out for my best interests as a client. Always available for questions. Very pleased. This is my third time working with Tracey Naughton and her team.. they consistently go above and beyond for me. Will only work with them for future needs.
Michelle Z. | Sep 2020
This was our second experience with GR and both were very positive.
Jennifer B. | Oct 2020
It went smooth and very easy to deal with.
Goran D. | Aug 2020
Everyone is extremely helpful and professional. They make the process pretty painless.
Marjorie M. | Sep 2020
Very responsive to questions, easy process to close on our refinanced house
Michelle D. | Aug 2020
They were very easy to work with
Jill F. | Sep 2020
They helped me throughout the whole buying process and were always available for any questions or concerns.
Jasmine M. | Oct 2020
Very hands on people who make themselves available to help when needed no matter what.
John D. | Nov 2020
Tracey and her team are outstanding and make process so easy!
Nicholas V. | Aug 2020
They are very professional and expedited.
Diego N. | Sep 2020
They were excellent from start to finish. Nothing is easy during COVID, but I was always confident they knew what they were doing and they made it happen. Tracey was amazing to work with!
Matthew S. | Oct 2020
Made it as easy as possible to refinance
Beth D. | Nov 2020
Working with Tracey Naughton is a pleasure, she is professional, thorough and prompt.
Lawrence W. | Jan 2021
They were very helpful in answering questions
Robert M. | Jun 2020
Everyone involved in my mortgage process were professional and responsive. I was anxious as this was my first mortgage in a long time. The team reassured me every step of the way.
Diana O. | Jun 2020
The whole process was easy and quick
Anastasios R. | Jun 2020
Best teams in the business. First class experience from start to finish.
William A. | May 2020
Tracey and her team were helpful and I felt comfortable working with them.
Maureen O. | May 2020
There were on top of the of the entire process.
Corey B. | Apr 2020
Everyone I worked with was great. They are all nice, professional and very knowledgeable.
Maureen M. | Mar 2020
They made everything quick and easy.
Todd C. | Feb 2020
Excellent customer service, timely communication, and online application process
Salli P. | Jan 2020
Tracey Naughton was always available for a call. Didn't matter what time, she would answer my calls and questions. She made sure she made me feel like I was her only client.
Tracy C. | Aug 2019
Guaranteed Rate made things very fast and easy. I'm very satisfied.
Modeste K. | May 2019
We are extremely satisfied with everyone that took care of our loans they were all friendly and very helpful we would deathly recommend you guys. Thanks for all the help. Shawn and Jamie
Shawn H. | February 2019
Tracey was fantastic to work with, and I look forward to working with her and her team again.
Lindsay G. | December 2018
Tracey was fantastic to work with, and I look forward to working with her and her team again.
Lindsay G. | December 2018
Buying a house is a very emotional experience, everyone at Guaranteed Rate made it a very pleasant experience. They were professional, friendly, reassuring and supportive. They are always available and very patient. I would recommend Guaranteed Rate to my friends and family.
Patricia W. | October 2018
Buying a house is a very emotional experience, everyone at Guaranteed Rate made it a very pleasant experience. They were professional, friendly, reassuring and supportive. They are always available and very patient. I would recommend Guaranteed Rate to my friends and family.
Patricia W. - October | 2018
This is very late but we have been so busy moving and settling in to our new home! It wouldn't have been possible without Tracey and her Guaranteed Rate Team! Thank you so much for the wonderful service and extreme commitment to me and my family. Thank you!
Erik J., September 2018
This is very late but we have been so busy moving and settling in to our new home! It wouldn't have been possible without Tracey and her Guaranteed Rate Team! Thank you so much for the wonderful service and extreme commitment to me and my family. Thank you!
Erik J. - September | 2018
Tracey Naughton and her whole team were wonderful to work with! They made the loan process so easy and stress free. I will be recommending them to anyone that I can and will definitely use them again if I need to. Thank you so much!
Maureen M. | September 2018
Easy steps and good rate
Amer M. - September | 2018
It was an easy process working with Joanne Rogers and Tracey Naughton. Everything ran smoothly from obtaining a preapproval through closing.
Veronika K. - August | 2018
Great job by all involved.
David K. | May 2018
From start to finish it was an easy stress-free process! I would definitely recommend Guaranteed Rate and Tracey Naughton to all of my family & friends.
Sally S. - May | 2018
Great job by all involved.
David K.
I had a lot of challenges given a previous Deed in lieu and Tracy and Annette got us a loan for our dream home even though my husband wasn’t able to be on the loan. At the end of the day they got the deal done and we now have our dream home.
Alisia A. - May | 2018
Tracey Naughton was the best, she explained everything and she guided me through the whole process. She made sure everything went smooth at my closing. I couldn’t ask for a better loan officer, she went beyond my expectations.
Claudia I. - May | 2018
Tracy Naughton and her team did an excellent job. They were easy to reach via the phone or email, and quick to return messages. Both Annette Price and Mark Rosenberg were quite helpful. Great communicators.
Kurt R. - Funded 10/11/17
What an amazing team. Tracey, Mark, and Annette are really fantastic! So friendly, easy to work with, and RESPONSIVE! They were so quick to get back to me on everything and great at getting answers for me (and I had lots of questions!) Tracey is so knowledgeable and friendly and worked very hard to keep me updated and get me exactly what I needed when I needed it. I was able to close early!!! I'm happy in my new home thanks to Tracey and her team! Thanks Guaranteed Rate!!
Mary P. | September 2017
Tracey Naughton was the best loan officer I’ve ever worked with. She was extremely knowledgeable, gave solid advice and answered my questions immediately. Everything in the process was done correctly and in a timely manner.The transaction went smoothly!
Liv T. - Funded 10/6/17
This was the easiest mortgage process, application to closing, that I have ever experienced.
Jorge G.
Tracy was great to work with & answered any questions we had regarding our loan.
Thomas L.
Good communication, great treatment and excellent rates make this company very easy to work with.
Colin O.
This was our third loan with Tracey Naughton. Simply awesome!
Marcia L.
Our Loan Originator, Tracey Naughton, was outstanding. She was very accessible, timely, knowledgeable, professional and thorough. She remain engaged in our application and kept us informed throughout the entire process. Mark Rosenberg, our loan Consultant Supervisor, and Annette Price, our Loan Coordinator, were also very professional and fully explained the necessary document requests associated with a mortgage application and closing. I would not hesitate in the least to recommend Tracey Naughton and Guaranteed Rate Team to family members, friends and colleagues.
Matthew M.
Overall the experience was very good. Shocking that in 2017 many banks don't allow you to do online applications where as Guaranteed Rate allows an online applications and approval in minutes. This as well as the APR rate received, largely help drive our decision to go with Guaranteed Rate.
Matthew B.
Tracey was extremely helpful during the loan process and I would definitely recommend her to others.
Irene A.
Tracy was fantastic! Thank you
Skyelar H.
Tracey Naughton and her team were awesome!
Howard H.
Tracy Naughton did a terrific job !
Joseph W. 07/14/2017
Tracey went above and beyond to help us with the loan process as well as ensuring our closing was seamless. We can't thank her enough and would recommend her to everyone we know!
Kelley B.-Pflugerville,TX | JUN 2016
We were very satisfied with the experience and would definitely recommend Guaranteed Rate to a friend. In fact, I already have!
Kathleen S. -Vernon Hills, IL | APR 2016
Tracie was great along with the rest of her Team. Everything was laid out and understandable. They had me calm through out as I was very nervous.
Michael I. – Antioch, IL | SEP 2015
Each team member guided me through every step.
Mary F. - Wadsworth, IL | Jul 2023
Great communication and made the process easy.
Stephanie G. - Round Lake, IL | Aug 2023
Thank you so much to Tracey Naughton and her team for doing an excellent job on my mortgage application. I will definitely recommend Guaranteed Rate to my family and friends. Two thumbs up!!!
Allan L. -- Arlington Heights, IL 3/14/2014
Have worked with Tracey Refi and Purchase now. Always available to help and answer questions.
Donald C. - Lindenhurst, IL | Feb 2023
Ms.Tracy Naughton is well versed of what she''s doing. When you call her she''s always there to help and precisely calling us back when we call her.
Mary Ann P. - Gurnee, IL | Apr 2023
They were very helpful, patient and kind.
Alicia W. - Gurnee, IL | Jul 2023
Tracey Naughton…Enough Said!
Mark U. - Leesburg, VA | Aug 2023
“I actually closed with another company prior to working with Guaranteed Rate. Two days later, I asked myself "Why am I paying this rate?” I contacted a friend in the business who referred me to Tracey. I canceled the other deal and ended up getting a rate lower by .75% through Guaranteed Rate! The process was easy and painless. I've had loan officers who were ready and willing to explain all the gory details and I'm sure Guaranteed Rate would have done the same if I had wanted that. But this time, I wanted someone I could trust to just get it done. Thanks, Tracey!”
Bob P. – Spring Grove, IL – 7/2013
Great team from beginning to the end
John S. - Gurnee, IL | May 2022
They have provided me with excellent service throughout the whole loan process!!
Cecilia V. - Grayslake, IL | Jun 2022
Tracey and all team members were so incredibly helpful and explained this process to make it easy and seamless.
Jennifer F. - Vernon Hills, IL | Jul 2022
Smooth process, great communications and technology
Debra K. - Beach Park, IL | Sep 2022
Tracey and her team were so great to work with with us as first time home buyers.
Michael H. - Schaumburg, IL | Jan 2023
Tracey and her team were incredibly kind, patient, and hard-working on our loan!
Bianca N. - Wheeling, IL | Feb 2023
Your team was absolutely amazing! Thank you so much!
John R. - Lake Forest, IL | Apr 2023
The whole team was very responsive, answered all questions and provided lots of details about the process
Veronica F. - Evanston, IL | May 2023
Efficient and professional.
Tabitha G. - Cary, IL | Jun 2023
Very professional, smooth process, very organized and quickly gets things done. Great job to Tracey and her team!
Kimberlee N. - Lake Zurich, IL | Jul 2023
Very knowledgeable. Efficient, professional. Friendly
Marija M. - Mundelein, IL | Aug 2023
Tracy and Mark are always professional, very prompt and knowledgeable. I never hesitate to refer clients or friends to them for their Mortgage needs.
Matthew M. - Libertyville, IL | Oct 2023