What people are saying... What people are saying... Back to profile
They worked very hard to make the sale go through before the house went up for sheriff's sale. Kept me informed every step of the way and worked late at night to stay on track.
Donna I. - Wilmington, DE | Aug 2021
Great communication through the whiled process..
Edward S. - Coatesville, PA | Jul 2021
If it wasn't for Tracy Chongling, I've would have given up. Tracy was very, very helpful. She was always there for me. I can't thank her enough.
Lavern J. - Philadelphia, PA | Jul 2021
Very good coverage of the process
John B. - Oyster Bay, NY | Jun 2021
Because Tracy Chongling was awesome through the whole process
Edith C. - Wilmington, DE | Jun 2021
Very responsive and made sure I was comfortable and understood everything.
Nicole M. - Newark, DE | Jun 2021
Very friendly and informative service. I was able to lock into a great rate. Tracy helped me through the process every step of the way.
Pamela V. - Sewell, NJ | May 2021
Awesome customer service and responded same day or no later than next day during our mortgage financing experience
Craig P. - Elkton, MD | Apr 2021
Tracy Chongling was a absolutely amazing to work with! She made our experience as first time home buyers so smooth and less stressful. We truly appreciated all her support, kindness, professionalism and patience through the process!
Sarah K. - Philadelphia, PA | Apr 2021
Tracy Chongling was the best to deal with! She made the process quick & painless. Kept me informed along the way.
Lori E. | Mar 2021
Quick to respond and answered all questions big and small to help us Learn and understand with first home buying experience.
Miranda T. | Mar 2021
The entire team was fabulous at getting our mortgage prepared in time.
Lauren C. | Mar 2021
Very efficient! Great customer service
Angel S. | Feb 2021
The whole team at Guaranteed Rate was wonderful!
Felicia B. | Feb 2021
Tracy was great to work with.
Vija K. | Aug 2020
smooth process and great customer service
Anthony S. | Feb 2021
attention to details and follow up
Sandra C. | Aug 2020
Very responsive, everything was done quickly
Megan H. | Aug 2020
Tracy was amazing. She made process so easy.
Ann C. | Oct 2020
Absolutely will recommend! Everyone through every single step of the process was organized, knowledgeable, and wonderful to work with!!!
Elizabeth S. | Nov 2020
Good customer service. Awesome interest rate.
Joshua W. | Dec 2020
Tracy was our point of contact at guaranteed rate and she was phenomenal. Answered every question we had, walked us through process and made it simple to understand. Top notch service there.
Ileana T. | Jun 2020
Very helpful, clear, informative. Always there to answer questions.
Shani S. | Apr 2020
Tracy was very helpful throughout the process
Danielle C. | Apr 2020
Tracy and Racquel made the transaction smooth! They were professional and caring during the entire process. I highly recommend them!
Nicole S. | Mar 2020
Tracy made a difficult process easy.
Lawrence T. | Nov 2019
The person I worked with was very patient in helping me through the process.
Ursalene S. | Oct 2019
Tracy was phenomenal every single step of the way.
Stephanie M. | July 2019
Went above and beyond to work out the loan. Prepared me for things in advance and walked me through along the way.
Daniel K. | April 2019
As a first time home buyer, I was very nervous about the whole process. Tracy literally held my hand through the entire process and made everything so smooth. I would recommend her and her team services to anyone. She is amazing!
Priscilla N. | March 2019
Tracy was phenomenal. She provided me with information every step of the way, answering every question I had. She responded quickly to my questions and inquiries and provided reassurance every step of the process.
Amy P. | April 2019