What people are saying... What people are saying... Back to profile
Excellence customer service. Timely response.
Cynthia M. - Colbert, GA | Aug 2021
Trowell and his team were easy to work with and readily available to answer any questions we had along the way!
Mary G. - Royston, GA | Aug 2021
I liked how simple and easy the online process was, especially having a job that I have to put in long hours.
Derrick E. - Commerce, GA | Aug 2021
Trowell Jernigan is the man and Iris Cho
Grant P. - Anderson, SC | Aug 2021
Very smooth process and Trowell Jernigan was on top of things.
Gilberto R. - Conyers, GA | Aug 2021
I felt they went above and beyond to get me financed.
Diane L. - Lavonia, GA | Jul 2021
Everyone involved made the process very smooth. Everyone stayed on top of information and documents needed, and communicated very well with me.
Michael G. - Staunton, VA | Jul 2021
Trowell Jernigan and the Guaranteed Rate team is the most professional, timely, courteous and friendliest mortgage group that I've ever worked with in my 74+ years. This is the 3rd mortgage transaction that Trowell has handled for me.
David T. - Bogart, GA | Jun 2021
Trowell Jernigan made the process easy and was very responsive.
Dillon H. - Woodstock, GA | Jun 2021
Easy to work with, great communication
Gregory S. - Lavonia, GA | Jun 2021
Great communication and ease of the process.
Donnie P. - Bogart, GA | May 2021
- Good team of people, - Able to communicate quickly when I had questions, - Process moved quickly, - Interactive and online until actual closing, - Process completed and loan was approved and closed on property ahead of schedule.
Frederick G. - Acworth, GA | May 2021
Very smooth process. Very clear directions and no surprises at closing.
Mathew J. - Winder, GA | Apr 2021
The loan process was very efficient and easy. I enjoyed how the process could be done online.
Jay H. - Lavonia, GA | Apr 2021
Our rep, Trowell Jernigan, was awesome!
Richard B. - Ormond Beach, FL | Apr 2021
The whole process was smooth and everyone we worked with was very helpful and friendly.
Leslie S. - Lavonia, GA | Apr 2021
I''ve used them before, and probably will again. Trowell our agent is always helpful.
Jeffrey P. | Mar 2021
Trowell and his team made our whole loan process effortless. Trowell answered our every question in a timely manner. We appreciate all of them!
Michele H. | Mar 2021
Trowell J. with Guaranteed rate is very helpful and makes your process very easy and understanding.
James N. | Mar 2021
Very pleasant experience. Fast. Helpful
Stacy H. | Feb 2021
Trowell was very informative and always available to explain things
Karen H. | Nov 2020
Because our agent worked with us and helped us out with getting accepted for the loan
William Y. | Feb 2021
Exceptional customer service, ease of applying, and ease of online process.
Jamie A. | Nov 2020
Good communication and thorough underwriting
Pablo K. | Aug 2020
You worked very hard to get everything completed on time.
Kevin S. | Sep 2020
Trowell and his team did a fantastic job. The whole process was very smooth and easy
Thomas D. | Oct 2020
Quick to respond to any questions and take care of everything.
Kristen M. | Nov 2020
They are outstanding, I personally use them and referral my clients as well!!
Dawn P. | Jan 2021
Service was amazing. All employees that we worked with were very helpful and did their part to make the process simple and easy.
Samuel C. | Aug 2020
Very efficient and great at what they do. Very professional and hard working.
Christopher M. | Sep 2020
Trowell was great and easy to work with. Quickly responded to any questions I had.
Hilliary B. | Oct 2020
Easy process, communication was thorough, everyone was kind and eager to assist.
Rita W. | Nov 2020
I had the best experience buying my home with this team. They did an awesome job, and answered any questions I had and explained everything in ways I could understand. They made the home buying process easier Ethan expected.
Joel G. | Jan 2021
Easy to work with-process and people.
William B. | Aug 2020
Very easy, smooth process. Vikki was phenomenal in answering any and all questions I had!
Krysten S. | Sep 2020
They stayed on top of my loan through the entire process, gave advice that was helpful to my situation and genuinely cared about getting us into our home
Bryan G. | Oct 2020
Very easy process and easy to work with.
Allie B. | Jan 2021
My son and I have both had loans with this company. They have provided great service and knowledge on both.
Anne S. | Jul 2020
Trowell and his team made this process incredibly easy. They were there each step of the way.
Clayton K. | Jul 2020
It was a very easy process, and the staff we worked with was phenomenal.
Julie F. | Jul 2020
Excellent service and Trowell our loan officer was superb.
George S. | Jun 2020
They were prompt, kind, thorough, investigative, and calming. Couldn’t ask for a better experience.
Jason W. | Jun 2020
Constant communication letting us know where we are at in the process
Bridgett B. | Jun 2020
Excellent service and guidance through the whole process.
James K. | May 2020
Easy to work with plus they communicated well and kept me posted on the progress
Michael T. | May 2020
We love working with Trowell!
Heather G. | Apr 2020
Mr Trowell has been an amazing guide through the whole process. We are grateful to have him!
Philip G. | Apr 2020
Trowell Jernigan is awesome! He was always there to help... take my call... do whatever was necessary to make the process easy.
Andrew R. | Mar 2020
Trowell was extremely helpful
Kenneth B. | Feb 2020
Everyone that worked with me was friendly, knowledgeable, and prompt in their responses.
Chelsea P. | Feb 2020
Wonderful to work with and their systems are great!
Melanie O. | Jan 2020
From the first phone call I made till the last document was signed I was at all times informed of what was expected of me and what I could expect from the team I was always informed and everyone was extremely helpful
James B. | Dec 2019
Timely and responsive.
Josef B. | Nov 2019
Trowell, Sally and his team were amazing. They were prompt to answer any and all questions I had.
Shannon M. | Oct 2019
They worked hard to secure our loan, and were there for us every step of the process.
Scott A. | Sep 2019
Excellent communication! Simple process with electronic systems.
Stephanie V. | Aug 2019
Trowell Jernigan and the entire team of people that I communicated with during my loan process were extremely professional and made sure that I understood every step of the way. I already have recommended Guaranteed Rate to a family member and a friend, and I will continue to do so. Thank you for all of your help!
Ray F. | Aug 2019
Very courteous and friendly! Patience and always listening.
James A. | May 2019
Trowell and his team did an incredible job making sure our loan process was done with thorough professionalism. Trowell always responded quickly to my questions and requests and kept us updated on every step. Home buying can be stressful but each time we have worked with him it's made the process easier.
Jennifer P. | May 2019
It was such an easy experience and Trollen explained all the steps to me where I could understand them.
Darrien R. | April 2019
My loan officer Trowell was so helpful and friendly. He made this process a pleasure. He answered every question and went beyond his duty to make sure I was knowledgeable in every step. Trowell was even available on evenings and weekends when needed. When my agent realized I was having a terrible experience with another lender, he referred Trowell and sent me his contact info. I do believe Trowell was on a weekend trip to the mountains but still called me back and emailed me a list of things I needed to get back to him so I could meet my closing deadline. I have already referred two families to him. He is awesome!!! So thankful to have run across him.
Sophia C. | March 2019
Very efficient and quick. Low-interest rates given the market we are in. Gives numbers and lets you call at all times. Very helpful with first-time homeowners. Thank you very much!
Kaylee E. | November 2018