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Excellent communication! Simple process with electronic systems.
Stephanie V. | Aug 2019
Trowell Jernigan and the entire team of people that I communicated with during my loan process were extremely professional and made sure that I understood every step of the way. I already have recommended Guaranteed Rate to a family member and a friend, and I will continue to do so. Thank you for all of your help!
Ray F. | Aug 2019
Very courteous and friendly! Patience and always listening.
James A. | May 2019
Trowell and his team did an incredible job making sure our loan process was done with thorough professionalism. Trowell always responded quickly to my questions and requests and kept us updated on every step. Home buying can be stressful but each time we have worked with him it's made the process easier.
Jennifer P. | May 2019
It was such an easy experience and Trollen explained all the steps to me where I could understand them.
Darrien R. | April 2019
My loan officer Trowell was so helpful and friendly. He made this process a pleasure. He answered every question and went beyond his duty to make sure I was knowledgeable in every step. Trowell was even available on evenings and weekends when needed. When my agent realized I was having a terrible experience with another lender, he referred Trowell and sent me his contact info. I do believe Trowell was on a weekend trip to the mountains but still called me back and emailed me a list of things I needed to get back to him so I could meet my closing deadline. I have already referred two families to him. He is awesome!!! So thankful to have run across him.
Sophia C. | March 2019
Very efficient and quick. Low-interest rates given the market we are in. Gives numbers and lets you call at all times. Very helpful with first-time homeowners. Thank you very much!
Kaylee E. | November 2018
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