What people are saying... What people are saying... Back to profile
Deanna Valeo was excellent at explaining things, getting things done timely, and making sure we were ready for closing.
Alec J. - Blue Ash, OH | Aug 2021
Deanna and her team are GREAT
Monica V. - Charlotte, NC | Aug 2021
Very easy to work with and Very helpful and friendly.
Richard M. - Harrisburg, NC | Aug 2021
Amazing people doing everything they can to help.
Keith R. - Mint Hill, NC | Jul 2021
It was a smooth an easy process.
Abby M. - Charlotte, NC | Jun 2021
Excellent team and teamwork
Ronald C. - Charlotte, NC | Jun 2021
Because my broker did an awesome job refinancing my house
Mercy M. - Charlotte, NC | May 2021
Excellent service despite Covid19 alledged epidemic.
Thomas H. - Monroe, NC | May 2021
Process was seamless and handled professionally.
Lynn R. - Spring Hope, NC | May 2021
Very informative, trustworthy, and got everything done in a timely manner
Michael D. - Charlotte, NC | May 2021
I like working with Deanna and Todd
Ronald C. | Mar 2021
The entire process was easy and fast!
Alan M. | Mar 2021
They were informative, thorough, and attentive
Dean M. | Feb 2021
It was a pretty easy process for us and we needed that kind of experience being so far away.
James L. | Feb 2021
I had a very smooth process with everything. Deanna and her team made my experience so pain free!
Coltedra S. | Feb 2021
Great service and great people .
Jeffrey J. | Feb 2021
Smooth transaction and helpful team.
Rachelle A. | Dec 2020
Because nothing went wrong. All communicating was professional and helpful. Many people worked together as a team to get my loan all the way through to completion.
William L. | Feb 2021
Every person I worked with throughout me entire loan process was super helpful, friendly, and knowledgeable.
Erin S. | Aug 2020
Deanna and Todd were amazing. They made the process so easy and enjoyable. They answered every question, made sure we understood every step of the process, and gave us the best lender experience we've ever had.
Christopher P. | Aug 2020
They get back to you quickly and it's a smooth process
Jonathan S. | Dec 2020
Valeo-Croy Team is awesome! Honest, listen, detail oriented, exceed expectations.
William F. | Jan 2021
Just dealing with Todd mad me feel at ease, and that he knew what he was doing.
Rodney B. | Aug 2020
Excellent service, quick responses to questions.
Thomas F. | Dec 2020
Pleasant staff. Frequent communication.
Tabbetha L. | Jan 2021
Working with Deanna is so easy
Matthew B. | Aug 2020
They are the definition of customer service! Absolutely amazing!
Lisa H. | Oct 2020
Process was exceptionally easy
Danita O. | Nov 2020
Great support and guidance from the team
Souleymane Y. | Dec 2020
Everything was smooth and clear
Jessica D. | Jan 2021
Deanna and Todd are excellent, very helpful, responsive, and on top of things. Sarah Stewart was also very helpful and responsive.
Brittany A. | Aug 2020
Good service, pleasant to work with and fully transparent
Catherine T. | Oct 2020
Outstanding Customer Service and very informative through the process
Ryan A. | Nov 2020
When people tell you they will support you and be straight with you - I get nervous. I can honestly say rate did a tremendous job and went so far above and beyond - they were amazing.
Joseph P. | Dec 2020
Professionalism and courtesy. I emailed Sarah Stewart to inform her of what I would like to do, about 2 hours later she called me by phone. Very willing to help me take care of business.
Anthony M. | Jan 2021
The team at Guaranteed Rate, especially Deanna and Todd, exceed all of my expectations every time! They are fast, friendly and professional. I always know I am getting the best rate with the best service.
Angel P. | Aug 2020
Great team with a customer centric approach.
Andrew K. | Oct 2020
The team made the mortgage process super easy to understand and navigate
Grace S. | Nov 2020
it was quick and informative process
Farhad A. | Jan 2021
Pretty easy process and good communication.
Paul B. | Jul 2020
They are easy to work with, knowledgeable and personable as well. Everything was done in a timely manner and everyone was very kind!
Katelyn D. | Jul 2020
We were very pleased with the handling of the refinancing process and very impressed with your ratings.
Charles G. | Jul 2020
I was incredibly impressed with the process, the communication, and the people I talked to. The rate was superb and Todd and Deanna are first class.
Myron T. | Jul 2020
Excellent service, answered all our questions.
Gordon A. | Jul 2020
Because Deanna Valeo is amazing! :-)
Sally F. | Jul 2020
Todd and Deanna are always great! The team they used to get my loan done were fast and knowledgeable!
Robert W. | Jun 2020
Excellent service, guided me through the process
Elizabeth S. | Jun 2020
Just sent this email...... Hi everybody! If I have this right, everything funds today and the payoffs to BB&T are executed. I just want to take this opportunity to thank each and every one of you for making this possible. Your collective professionalism and expertise have made this refinance happen and it means a lot to Linda and me. It will significantly improve our monthly cash flow and for a retired couple on a now fixed income that’s a real blessing. Kim, the mobile notary, was great too but I don’t have her contact info. Please thank her for us. Thanks again for everything. Lexi paired us up with a terrific team and you really came through. Be safe and well during this crazy time. ?? All the best
Robert N. | May 2020
I received excellent and very professional service all the way
Rowena P. | May 2020
Friendly people to work with and always available to help.
Sayantan C. | May 2020
Todd Croy was great throughout the process and couldn't have made it easier
Jennifer H. | May 2020
Deanna and Todd are just simply great!
Rudy J. | May 2020
This was the easiest and most precise refinance I have ever completed. The online document download system is the best! Staff was on it and took care of business quickly, efficiently and precisely. I am very precise with ALL of my finances. Guaranteed Rate smoked this process.
James F. | Apr 2020
Service was great and your people made me feel that my loan was their top priority.
Alan H. | Apr 2020
This was the "smoothest" closing ever. The electronic system was fabulous and Team Valeo was also great!
Alice J. | Apr 2020
Couldn't be easier to do a refi anywhere else
Natalia C. | Apr 2020
From the first day the my wife and I knew that was a good choice
William T. | Apr 2020