What people are saying... What people are saying... Back to profile
My experience working with Val King was wonderful. She was incredibly responsive and helpful, going above and beyond to answer all of my questions as a first time home buyer. I would recommend any friend or colleague to use her.
James B. - Evanston, IL | Apr 2022
Val and her team were prompt, helpful, and not pushy through the entire process. I felt very comfortable and happy with the experience.
Joshua T. - Chicago, IL | Mar 2022
Excellent customer service, very responsive and helpful
Marie N. - Washington Dc, DC | Mar 2022
Very professional and friendly.
Jose L. - Schaumburg, IL | Mar 2022
Incredibly efficient and responsive team, led by Val.
Victor L. - Port Charlotte, FL | Feb 2022
They had the right program for us and did everything needed to get the mortgage done on time.
Russell L. - Savannah, GA | Feb 2022
Excellent customer service and detailed follow through.
Christopher G. - Deerfield, IL | Jan 2022
Super helpful, resourceful, knowledgeable, and efficient throughout the whole process. Everyone on Val Kings team is awesome.
Triffon C. - Glenview, IL | Jan 2022
Val King and her team are true professionals!
James L. - Chicago, IL | Jan 2022
We’ve had a very smooth process working with them.
Lisa B. - Riverside, IL | Jan 2022
Overall good experience, but more paperwork was required this time around.
Dana H. - Highwood, IL | Dec 2021
Everyone was great to work with.
Javier L. - Chicago, IL | Dec 2021
Great service during all aspects of my refinance.
Brian J. - Glenview, IL | Dec 2021
A stress free and easy process as always
Craig C. - Wheeling, IL | Dec 2021
Very professional and absolutely no issues refinancing our home. Highly recommend Val King.
Benedetto V. - Highland Park, IL | Dec 2021
Great customer service,very helpful
Marvin W. - Chicago, IL | Dec 2021
I really appreciate how Val looked out for us with the refi. It's a pleasure to work with Val and her team.
Viktorya R. - Glenview, IL | Dec 2021
Great team of people and honestly when it came down to closing I was so prepared and ready to go
Lamarr A. - Forest Park, IL | Nov 2021
They did a great job answering any questions quickly!
Emilia M. - Joliet, IL | Oct 2021
I had excellent service throughout the entire loan process. Val and her team made everything very simple and as stress-free to me as possible
Blair E. - Chicago, IL | Oct 2021
Cause the people are awesome! honest and deliver on their responsibilities.
Phillip H. - Glen Ellyn, IL | Oct 2021
Since day 1 Val was amazing. Best mortgage experience.
Aaron B. - Woodbury, MN | Oct 2021
My experience with Guaranteed Rate was absolutely seamless. Everyone who has handled my file was very helpful and knowledgeable.
Vadim E. - Buffalo Grove, IL | Sep 2021
Very helpful - great communication - made the loan very easy
Deborah H. - Glenview, IL | Sep 2021
Very quick and efficient process. Anytime we had a question, GR was available or very quick to respond.
Craig M. - Evanston, IL | Sep 2021
Because you were very effective in walking me through the loan process and I felt my interests were always your upmost concern.
Deborah S. - Glenview, IL | Sep 2021
Val and her team were top notch and worked hard to help us get this loan to the finish line!
Jayme S. - Chicago, IL | Sep 2021
Great broker and underwriting team!
Roman B. - Chicago, IL | Sep 2021
Everyone is so personable and responsive when it came to my questions which I had/have a lot of. They made me fill like my loan was the only one that mattered. Val King is amazing. I have recommended her to 4 people and she has never let them down. She is a joy to work with and she has that personal tough. The whole team is amazing. Everyone I worked with is so engaging and helpful. Annette, John, Deanne and Ryan (again cause this is my third time around) are the best!
Michael V. - Skokie, IL | Aug 2021
The process was pretty painless and I credit Guaranteed Rate with that
Carrie S. - Davis, CA | Aug 2021
Val King and team made it happen. From compared experience, easier than many of my friends lenders.
Brian W. - Chicago, IL | Aug 2021
It was easy to work with Guaranteed Rate. We were well informed the entire time.
Drew S. - Chicago, IL | Aug 2021
Repeat client, consistently good communication and product offering.
Griffith M. - Lake Villa, IL | Jul 2021
Process and people are great to work with.
Andrew K. - Chicago, IL | Jul 2021
Efficient, helpful, and responsive
Sappho L. - Chicago, IL | Jul 2021
Timely responses, easy process
Alana M. - Northbrook, IL | Jul 2021
Val was always easy to get in touch with and answered any questions we had. She went above and beyond to make sure we were taken care of.
Alexandra K. - Lawrence, KS | Jul 2021
Val and her team were excellent. They were incredibly responsive, extremely helpful, and guided me through the process as a new homeowner.
Luke C. - Chicago, IL | Jul 2021
The process was very smooth the whole way through. Great communication and easy to navigate and upload information into the secured system.
Brian O. - Marietta, GA | Jul 2021
Val King and her team are awesome!! They go above and beyond, are in constant communication with us, and make the process easy and seamless!
Susan R. - Hoffman Estates, IL | Jul 2021
The team was fast, efficient, and very helpful. I loved that so much was able to be done virtually/electronically. I was also able to save a lot of money!
Melissa A. - Lyons, IL | Jul 2021
Quick responses and support. Always wanting to help and provide the information required.
Carlos V. - Gurnee, IL | Jul 2021
Good response, modern process
Benjamin T. - Spring Grove, IL | Jul 2021
Easiest company to work with, great people
Gina D. - Brookfield, IL | Jun 2021
Great team who was always a step ahead. I felt confident going ahead with their suggestions and they really made a complex process simple for me.
Katarina S. - Chicago, IL | Jun 2021
Val King and her team were nice, knowledgeable, and easy to work with.
Benjamin W. - Forest Park, IL | Jun 2021
They were very easy to work with
Carol F. - Chicago, IL | May 2021
Val and her team were very responsive and helpful.
Nicholas T. - Richmond, VA | May 2021
Very responsive and helpful throughout the process. Felt like I was always their top priority.
Darby D. - Evanston, IL | May 2021
Everyone and everything was so seem less and straight forward.
Stephen K. - Skokie, IL | May 2021
excellent service very quick!!!!
Amy C. - Chicago, IL | Apr 2021
The service was great and the rates were better than what my previous mortgage company was able to offer when they "wanted to keep my business".
Heidi H. - Round Lake Beach, IL | Apr 2021
Awesome team and Val was such a great leader
Paul M. - Northbrook, IL | Apr 2021
They made sure everything went smoothly and I thank Val for always being available when I needed some clarification..
Cindy R. - Chicago, IL | Apr 2021
Val was an ideal agent to work with as a first-time home-buyer
Leah R. | Mar 2021
Excellent customer service. From the initial start to the end (Val, Charmain, Paul, Tiffany and Deanne were all wonderful to work with).
Shyrlden C. | Mar 2021
Loan officer and entire team was efficient and the communication was excellent during the entire process.
Jill W. | Mar 2021
They made the refi experience easy and painless.
Mark H. | Mar 2021
Val King and her team were great to work with.
Jeffrey L. | Feb 2021
Val and her team were incredibly helpful. We were clear to close so fast that our attorney and the seller''s agent were in disbelief.
Tuan N. | Feb 2021
The refinance process was quick and relatively painless. I really liked the communication style.
Heather H. | Feb 2021
Great service, responsiveness, and communication
Adam B. | Feb 2021
Great customer service, great people to work with they were very informative and helpful explained everything
Marvin W. | Feb 2021
Fast, electronic signatures for most paperwork, all questions answered and great rate!
Brian D. | Feb 2021
Closed on date they promised they would!
Farhan S. | Oct 2020
Fantastic service and quick turnaround
Dominic C. | Feb 2021
Found me a great low rate and friendly professional staff.
Linda R. | Oct 2020
Val is very professional, patient, and proactive. I would highly recommend her to my friends and family. She always goes above and beyond!
Liya B. | Nov 2020
Had a great experience with my initial financing and same for my refi.
Dominik B. | Sep 2020
Everyone was responsive and thorough.
Rachel C. | Oct 2020
Val King treated us so well and made the process so seamless and as stress free as possible!
Demi P. | Nov 2020
Rate, costs, and working with broker.
Roman B. | Sep 2020
Because they are amazing, organized, and awesome!
Ryan K. | Oct 2020
Val King and her team kept in touch and answered all questions
Lina L. | Nov 2020
Val King and her team were amazing to work with
Kerri D. | Sep 2020
The service I received was wonderful
Dana K. | Oct 2020
Friendly and helpful service
Jillian F. | Nov 2020
Val King and her team were great
Nolan S. | Aug 2020
Professional, timely and responsive
Charles E. | Sep 2020
Super friendly, and helpful
Graciela Q. | Oct 2020
Val King has been a life-saving advocate for me since going through a divorce. She has reached out whenever it would benefit me and has made things work to help me keep my home, live within my means, and save money long term through refinancing. I have never met her in person but will be FOREVER grateful for the huge positive impact she has had on my life. Thank you Val!
Megan D. | Nov 2020
Val was great to work with, my refi was eassy.
David Y. | Jan 2021
Val was incredible! Great teamwork and communication. Loved the platform.
Kristina S. | Aug 2020
excellent customer service and responsiveness
Adam F. | Sep 2020
Val and her team are the best - professional, efficient and made the entire process so easy.
Allison B. | Oct 2020
The team was amazing and the communication throughout the process was excellent.
Matias C. | Nov 2020
I had a positive experience with the entire team.
Kathryn J. | Dec 2020
Easy to work with, great rate, efficient process.
Lois S. | Jan 2021
The Guaranteed Rate team did a great job bringing the process to fruition.
Christopher G. | Sep 2020
Make it very easy all the process
Sergio S. | Oct 2020
Val and team are fantastic. Communication is great and process is smooth
Aaron W. | Nov 2020
Efficient process, communication was clear from the team & everything went incredibly smoothly. No surprises!
Christopher G. | Dec 2020
They were very professional
Catherine M. | Jan 2021
Pleased with their service
Gay M. | Jul 2020
Great customer service, simple process for refinance on our house.
Jason K. | Jul 2020
Professional, efficient and timely. Knowledgeable and communicated throughout the process.
Michael M. | Jul 2020
They took time to explain the process, were very helpful with all my questions and reply promptly.
Lea K. | Jun 2020
Val King and her entire team made the whole process so easy for me. They were professional and prompt and answered all of my questions to put my mind at ease.
Jennifer B. | Jun 2020
Fantastic customer service, and seamless process from start to finish!
Joshua Z. | Jun 2020
I felt that the team was very responsive and move the process along quickly.
James L. | Jun 2020
It felt as if I was their top priority and that cant be beat.
Andrew K. | Jun 2020
Val King is extremely pleasant, knowledgeable, trustworthy, and clear. All questions answered. Her team doesn't miss a beat.
Michael B. | Jun 2020
My experience with Guaranteed Rate was efficient, clear-cut, and fluid! Val King and her team are amazing :))
Larry M. | Jun 2020
Val was great and very helpful at every step along the way.
Merrill T. | Jun 2020
Val King was phenomenal, professional, proficient and polite.
Tamika M. | May 2020
very thorough, diligent and customer sensitive.
Leonard S. | May 2020
Val and the team were very receptive and helpful during this unique time.
Abby B. | Apr 2020
Val and her team were nothing short of great!
Arthur C. | May 2020
They did a good job managing the process. Val was incredibly helpful throughout the journey.
Brian J. | Apr 2020
This was our second mortgage with GR and we love it. Val King and her team are the best!!!
James L. | May 2020
excellent service, personal, quick, professional. Loan officer and assistants were great!
Laura G. | Apr 2020
For the third time in a row, a seamless and easy process!
Craig C. | Apr 2020
The people we worked with were so nice, helpful, and available. The process was incredibly easy, it was amazingly smooth!
Kristen M. | Apr 2020
Val King and her Team were great. Knowledgeable, accessible and very friendly.
Shyrlden C. | Apr 2020
Val’s and her team are amazing.
Yamilee A. | Apr 2020
Val and her team were a pleasure to work with. They took the time to explain the details of our refinance and made sure we got everything done in time to achieve the best results.
Renee V. | Mar 2020
The service was fast, easy, explained well on the buying experience.
Angel M. | Mar 2020
They provided a solution for our new home that met our budget needs
David Y. | Mar 2020
Val and her team (Makena and Paul) do an unbelievable job from start to finish. You feel very supported throughout he whole process.
Michael V. | Mar 2020
Fantastic rate, transparency about process, timeline, etc. Responsive to all questions and clarifications
Elizabeth L. | Mar 2020
I was very satisfied with the service!
Ken C. | Mar 2020
Val King was wonderful Through the entire process.
Vlatka P. | Mar 2020
A mortgage process can be a daunting process, but the process was explained to me very well and all my questions were answered which put me at ease.
Raul R. | Feb 2020
Val King is Fantastic very helpful and explains everything perfectly. I trust her completely and that is hard to find now a days.
Lynda R. | Feb 2020
Val and her team were amazing. They handled the process very well and were extremely informative along the way.
Kathryn R. | Feb 2020
Excellent personal service
Edward S. | Jan 2020
Very good customer service and all when very easy electronic
Sergio S. | Jan 2020
Easy to upload documents, closing at my home
Anne N. | Dec 2019
Great personal attention given to me by all involved guaranteed rate representatives.
Ilya S. | Dec 2019
Everyone was helpful and responsive. The process went smoothly. Communication was clear. Problems were handled.
Lois S. | Dec 2019
Every step of the process was handled smoothly and professionally.
Brian V. | Nov 2019
Val and her team including Makena were incredibly helpful during my refinance and initial loan process. They are very responsive, explain things clearly, and friendly!
Jory H. | August 2019
Val and her team including Makena were incredibly helpful during my refinance and initial loan process. They are very responsive, explain things clearly, and friendly!
Jory H. | August 2019
Val and her team including Makena were incredibly helpful during my refinance and initial loan process. They are very responsive, explain things clearly, and friendly!
Jory H. |
Val and her team were incredible. Made the process seamless with constant updates and communication.
Mark M. | July 2019
Val and her team were excellent! They were so thorough and really helped me navigate the home loan process.
Kathryn R. | July 2019
Val and her team did a great job supporting us through the process. Everything went smoothly and we were able to secure our dream home in time for summer.
Christopher K. | July 2019
Val King was amazing to work with. She made me feel comfortable and at ease during the process. Val made herself available and was always willing to answer my questions.
Yamilee A | June 2019
Val King and team were thorough, thoughtful, and caring in the handling of my loan from start to finish. It's easy to offer good customer service, but with Val and her team, I really experienced EXEMPLARY customer service. For that I'm truly thankful. I will use and recommend Val for future loans. She is beyond knowledgeable and always available. Thank you!!!
Jasmine L. | June 2019
I was in a last minute rush and Val King did an amazing job. She helped me close within 2 weeks. I thank the team so much for getting this done. It was a great experience in such a bad situation.
Samantha S. | June 2019
Val King and her team (especially Makenna) were amazing! Being a first-time home buyer, they made sure I was informed every step of the way and explained everything in detail. They made sure I felt comfortable with every part of the process and educated me. They also reached out through various forms of communication to ensure I was kept up-to-date and to see if I had any questions. I would highly recommend Val and Guaranteed Rate!
Kristen M. | June 2019
My realtors recommended Val and her team early on in my search for a new home in the United States after living abroad for nearly two decades. To say that the process was new to me (and at times very overwhelming) is an understatement! From day one, I knew that I was in good and capable hands; Val, Paul, Deanne, and Makena were always available- across seven time zones- to explain patiently every step. From pre-approval to post closing celebration, I felt comfortable and secure. I can’t recommend them enough!
Aimee D. | June 2019
I so appreciated the responsiveness of Val King and her team. You all made it a wonderful experience! Thank you!
Deborah S. | June 2019
Val and her team went the extra mile to make the loan process smooth, quick, and efficient while having the utmost highest customer service. I can't thank them enough for making the process as if it was a single everyday task and all of their assistance with my home refinance. Thank you Guaranteed Rate!
Magda C. | May 2019
Overall a smooth process. Val did a fantastic job with communication and keeping me informed. Makena was helpful in underwriting guiding me through the confusing process of getting documents together and not doing anything to disturb credit etc. I would use Guaranteed rate again, and would recommend Val to friends and Family.
Michael M. | May 2019
Val King & her teammates were amazing! They helped us close a loan on our dream house.
Jeremy H. | April 2019
Every step was easy, options offered and explained, no pressure. Less stressful than getting a car loan!
Craig C. | April 2019
Val King was a huge help during a very new process to me. As a first time home buyer I had a ton of questions and Val answered all of them. She and her team (Makena Levin and Paul Delles) provided a superior level of support. Above and beyond what I could have ever hoped for. I never felt out of touch, left behind, neglected or ignored. I will suggest her to anyone I know who is looking at buying a house.
Michael V. - April | 2019
Loan officer and her team were consistently on top of all issues and kept me informed.
Eliezer B. | February 2019
val and her team are fantastic.great to work with and informative.
Andrew K. | January 2019
I have taken out several mortgages throughout my six decades, and I can honestly say that Val King and her colleagues- along with Thea, Deanne, and Makena- provided me the most superior service possible. This is a Mortgage Team that really cares about their clients! Throughout the entire process, messages were promptly returned and answered, and when talking with any member over the phone, I always felt as if she really cared about me and my needs. I really appreciated the online, efficiently designed and organized a step-by-step program that the company used, which allowed me to track the status of my loan at any time. It also let me know what pertinent documents were needed, and when they were due. I give Val King and her staff my highest recommendation. You won’t find better!
Charles S. | November 2018
Val and team were great! None of the nightmare stories that you hear about mortgage applications and funding applies here. The whole process was smooth, and we felt informed and confident every step of the way!
David H. | November 2018
Val and her staff were amazing! Helpful, professional, and skilled. I would absolutely contact them again for loan needs, and I have already referred their contact to a friend.
Carolyn S., October 2018
Great team, with prompt responses and easy to work with.
Michael M. | September 2018
Val King was excellent to work with! Yes, I would highly recommend Val, and yes I would come to her again for my next loan.
Helena P. | August 2018
Val and her team were so helpful throughout the entire process of getting a loan and closing on our condo. As first time home buyers, we had a lot of questions, and Val was always available to answer them and worked with us to figure out what would best suit our needs. Great experience overall!
Renee V. | August 2018
Val and her team were great once again!
Jack D. | July 2018
Val and her team were super responsive and helpful throughout the process. They made me feel very comfortable during a first time home purchase and answered any question I had no matter how minor or silly I thought it was. Thanks all!
Jory H. | July 2018
Val and her team did an awesome job and facilitated our transaction efficiently. They were very professional and took time to answer all of our questions. Thanks again!
Joshua L. | June 2018
I have recommended Val King to my clients and they LOVED her- so when I decided to use her for my own purchase I knew I was in great hands. She is AMAZING!! Just closed yesterday and she a rockstar through the whole process!!!!
Karin Z. | June 2018
It was a pleasure to work with Val. She was extremely helpful and was available anytime I needed her.
Gustavo M. | June 2018
Val and her team were extremely attentive, and were able to expedite the process given a small window. Val was very friendly, and kept me up to speed every step of the way. We appreciate all the hard work that went into it and are very happy we chose Val to work with!
Patrick M. | June 2018
As an attorney that deals with real estate, I have experience dealing with loan officers. Usually, there are constant, frequent delays, missing documents, and a plethora of obstacles. However, in my case, Val took care of me throughout the entire process. She was available by telephone and email anytime I had questions, educated me on different products offered by Guaranteed Rate, and always persistently followed up to push my loan through to funding as soon as possible. Val is extremely knowledgeable in her field, and works diligently to achieve the absolute best results for her clients. Val King is truly an 11 out of 10. I will continue doing business with Guaranteed Rate as long as Val works there, and recommend all my friends and family as well. Thanks again, Val!
Vlad C. | June 2017
Val King was extremely helpful with my home loan and did everything in her power to make it a smooth process. She was available for quotes every time I found a potential house, even on the weekends! She talked me through all the first time home buying questions I had and went above and beyond to make me feel confident about taking this step in my life. Thanks to get and my excellent real estate agent, I cam now start my next chapter of being a proud homeowner. Thank you Val!!
Casey S. | July 2017
Our loan officer Val King was absolutely a pleasure to work with! I was a bit nervous to go through the loan process because of friends and family past experiences with other banks , but I have to say that Val made the entire process a dream. It seemed like she really cared about us and helping us buy our first home. I'd recommend Val king and Guaranteed Rate to anyone!
Scott P. | July 2017
Holy Batman pants, you guys are brilliant and oh! so amazing!! I couldn't have asked for a better team to lead me through the process of buying home . From start to finish you all were professional, timely and focused. I look forward to moving into my new home. You all made it possible! Thank you!!
Joanna B. | February 2018
Ms.King is extremely knowledgeable and thorough.I felt comfortable and at ease during my home buying experience.She was readily available for any questions I had, even while she was on vacation,and was there from beginning to end (closing).I would recommend Guaranteed Rate to anyone ready to embark in the home buying process.
Lynetta B. -Chicago,IL | SEP 2016
Had a terrific experience! Val King was a dream to work with. She was friendly, professional, very accessible, and made this whole process a breeze for us. We have already recommended her to multiple people.
Joshua Z. - Homer Glen,IL | SEP 2016
Val King was so knowledgeable about all aspects of our refinance process. She was able to work with us and her team to address each issue thoughtfully and professionally. We are lucky to have her as a trusted professional in our lives. Thanks again for having such an experienced team working for your customers.
Christopher G.-ANN ARBOR,MI | JUN 2016
Val King is a total professional. She communicated with us every step of the way about the process and where we stood. She was diligent and well informed about each potential issue that needed resolution, and applied her years of experience to guide us to a successful closing. We would definitely recommend her to friends and family who need assistance with a mortgage. Thanks again!
Christopher G.-Muscatine,IA | JUN 2016
It was a great experience working with the GR team
Daniel G. - Milwaukee, WI | Jun 2022
Val and team went above and beyond to help us each step of the way! Communication was exceptional and questions were answered within 24 hours or less. I always felt in good hands with Guaranteed Rate
Michelle P. - Rolling Meadows, IL | Jul 2022
Val was very communicative throughout the process
Eric B. - Chicago, IL | Jun 2023
Val King was amazing!
James L.-Deerfield,IL | JUN 2016
Easy, seemless process with the team I worked with
Jeanne W. - Chicago, IL | Jun 2022
They did good job with our mortgage process
Brane B. - Chicago, IL | Jul 2022
Great communication and service
Thomas F. - Glenview, IL | Jan 2023
They were very responsive and made the process very easy
Molly D. - Chicago, IL | Jun 2023
Val King was absolutely amazing. She went over and beyond for me to get my loan approved and make the process as simple as she could possibly make it.
Jerohn F. - Chicago, IL | Jan. 2016
Val King and her team were amazing to work with and made the whole process very easy
Bradley F. - Manhattan Beach, CA | May 2022
Val and her team were knowlegeable, supportive, and thoughtful in guiding us through the process.
Jesse S. - Chicago, IL | Jun 2022
Val King could not have been more helpful or responsive to all our questions. She is an asset to your organization.
Janice L. - Northbrook, IL | Jul 2022
Awesome customer service; everyone is friendly, helpful and available for answering questions. Love this team!!!
Mary Beth P. - Schaumburg, IL | Sep 2022
My lender was great. Everything went as planned and was very helpful.
Vanessa L. - Dolton, IL | Jan 2023
Val and Stephanie were super responsive through the process and answered all our questions in terms we could understand.
John K. - Chicago, IL | Feb 2023
For going above and beyond!
Ken C. - Highland Park, IL | Jun 2023