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Overall, very smooth, with plenty of attention given to keeping things simple.
John K. | February 2019
Vanessa Keyes and her team were very responsive to my many questions. They made the process as easy as it can be! Vanessa was also very helpful in helping us qualify for a special program that we hoped to leverage. Thank you!
Leah C. | August 2018
Vanessa was great to work with! I witnessed first hand her professionalism, knowledge, and leadership. As a realtor, I feel confident to continue sending referrals to Vanessa/Guaranteed Rate. Her and her team worked together to get me to closing not only on time, but early.
Natalie E. | July 2018
Vanessa and her team were some of the most responsive professionals I have ever worked with. Whether it was on weekends or late nights, I never had to wait for a response.
Troy W. | May 2018
Vanessa Keyes has to be the most professional, responsive and compassionate person I have ever met. People like her build your brand - your credibility. Her responsive, always available "just a text away" relationship allowed me to calm my emotional self down when thoughts or concerns arrived in my head. She is a true partner, and genuinely cares about her clients. That means the world to me - to anyone. I felt like I was her only client - the entire time. The entire process was flawless - a...
Nandor T. - Chicago, IL | JUN 2017
I have referred several people to Guaranteed Rate based on the positive experience I had financing and refinancing my home with Vanessa Keyes. She is smart, efficient and very helpful. Customer service like this keeps me working with a company.
Andrew Q. - Chicago,IL | SEP 2016
Vanessa worked very hard on my behalf and ensured she responded to my questions very quickly. The process was easy and the online documents completion was incredibly convenient. Vanessa is friendly and very professional; always reassuring and knowledgeable.
Elizabeth C. -Ypsilanti,MI | SEP 2016
Vanessa Keyes did a fantastic job of guiding me through the process. She answered my questions, and straightened me out when I was a bit confused. Shon Atabaki and Jennifer Rothe were also very helpful. We were able to get the information they needed to them in a timely manner.Great people to work with.
Rick M.-Branford,CT | JUN 2016
Guaranteed Rate made the daunting process of purchasing my first home extremely manageable. Their document collection system is stellar and my loan officer was incredibly knowledgeable and responsive. Despite operating in such a heavily government-regulated field, Guaranteed Rate has managed to not sacrificed excellent customer service.
Joshua W.-Middleboro,MA | JUN 2016
Vanessa is the best! I am really happy to work with her.
Fulya A. -Ann Arbor, MI | APR 2016
Vanessa Keyes was awesome - she made the entire experience easy!
Catherine L. -Chicago, IL | APR 2016
Vanessa and her team were extremely responsive, and very patient in answering our questions. The excellent customer service provided by Vanessa and her team!
Susan C. -- Gregory, MI. 10/15/2014
Vanessa Keyes is great and makes things easy for us. We plan to work with her again in the future and would recommend her to our friends.
Susan P. -- Highland Park, IL. 11/6/2014
Excellent customer service provided by Vanessa and her team. They were extremely responsive, and very patient in answering our questions.
Susan C. -- 10/27/2014
“We worked with Vanessa Keyes and couldn't be happier with the results. She was very upfront with us throughout the process and worked very diligently to make sure the process went as smooth as possible. Her personality meshed well with ours and she made a very stressful process seem easier. We never had any hiccups or delays. Everything happened when it should have and they rushed to get it done prior to the actual close date. I highly recommend Vanessa and will be passing along her name to...
Patrick R. – Evanston, IL – 8/2014
“Vanessa Keyes and her team did a fantastic job for us. We had been preapproved by another lender and switched to Guaranteed Rate fairly late in the process (after the home inspection). They were responsive, organized and got the loan done quickly and without any issues!”
Sharon H. – Chicago, IL – 7/2014
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