What people are saying... What people are saying... Read more
Kept me in the loop on status. Easy web based document signing and submission.
James H. | May 2020
fast mortgage approval; team was very helpful with explanations and making the process run smoothly
Kathleen P. | May 2020
Vanessa and her team are very honest and responsive. They take the time to educate you on all that is going on and explain each step and figure in the process to ensure that you get the best mortgage for you.
Kathleen C. | May 2020
Responsive, organized, efficient
Jeffrey R. | May 2020
Great, quick response customer service
Nicholas B. | May 2020
I've use Vanessa Keyes and team several time now. Amazing bunch.
Ve B. | Apr 2020
Overall fairly easy process; just minor hiccoughs / confusion that I think was more likely related to the market conditions than the team but nonetheless created some speedbumps.
Adam G. | Apr 2020
They do what they say...great working with Vanessa
Marc S. | Mar 2020
Everything went smoothly and quickly.
Holly M. | Mar 2020
Vanessa K and her team were incredibly helpful. Vanessa made me feel confident and comfortable with this process. I was hesitant to purchase a home until Vanessa validated me and created a space for us to communicate.
Scott B. | Mar 2020
Process was seamless and smooth
Anthony B. | Mar 2020
We have used Guaranteed Rate for our mortgages and refinancing needs for the last 10 years. We are always impressed with the experience. Their technology/systems make the process easy, and their people are always helpful and professional.
Michelle T. | Jan 2020
I've had a great experience with GR and Vanessa Keyes. Very attentive. Answered all my questions.
Carrie T. | Dec 2019
responsive, helpful, kept me informed
Alissa T. | Dec 2019
Communication was fast and frequent. Very clear on what we needed to do and made the process very easy!
David B. | Nov 2019
I've used Vanessa and her team several times in the last 10 yrs. Her and her team have always been very professional.
Ve B. | Sep 2019
Our loan officer Vanessa was amazing. She made the process very transparent and pain free. She was always available to answer our every question or concern. She is a strong asset to your company and I would highly recommend her and GR to anyone seeking to purchase or refi.
Michael W. | July 2019
Vanessa and team were fantastic. They made this very easy for me!!!!
Courtney L. | April 2019
Vanessa and her team were awesome and went above and beyond. Everyone was so helpful and efficient.
Maggie M. | April 2019
Overall, very smooth, with plenty of attention given to keeping things simple.
John K. | February 2019
Vanessa Keyes and her team were very responsive to my many questions. They made the process as easy as it can be! Vanessa was also very helpful in helping us qualify for a special program that we hoped to leverage. Thank you!
Leah C. | August 2018
Vanessa was great to work with! I witnessed first hand her professionalism, knowledge, and leadership. As a realtor, I feel confident to continue sending referrals to Vanessa/Guaranteed Rate. Her and her team worked together to get me to closing not only on time, but early.
Natalie E. | July 2018
Vanessa and her team were some of the most responsive professionals I have ever worked with. Whether it was on weekends or late nights, I never had to wait for a response.
Troy W. | May 2018
Vanessa Keyes has to be the most professional, responsive and compassionate person I have ever met. People like her build your brand - your credibility. Her responsive, always available "just a text away" relationship allowed me to calm my emotional self down when thoughts or concerns arrived in my head. She is a true partner, and genuinely cares about her clients. That means the world to me - to anyone. I felt like I was her only client - the entire time. The entire process was flawless - a few small hiccups for which she did say "no worries - this will work out - stay tuned." It did. I closed. Now I'm over the moon. Thank you Guaranteed Rate - and thank you Vanessa, for choosing what you do - and doing it so incredibly well.
Nandor T. - Chicago, IL | JUN 2017
I have referred several people to Guaranteed Rate based on the positive experience I had financing and refinancing my home with Vanessa Keyes. She is smart, efficient and very helpful. Customer service like this keeps me working with a company.
Andrew Q. - Chicago,IL | SEP 2016
Vanessa worked very hard on my behalf and ensured she responded to my questions very quickly. The process was easy and the online documents completion was incredibly convenient. Vanessa is friendly and very professional; always reassuring and knowledgeable.
Elizabeth C. -Ypsilanti,MI | SEP 2016
Vanessa Keyes did a fantastic job of guiding me through the process. She answered my questions, and straightened me out when I was a bit confused. Shon Atabaki and Jennifer Rothe were also very helpful. We were able to get the information they needed to them in a timely manner.Great people to work with.
Rick M.-Branford,CT | JUN 2016
Guaranteed Rate made the daunting process of purchasing my first home extremely manageable. Their document collection system is stellar and my loan officer was incredibly knowledgeable and responsive. Despite operating in such a heavily government-regulated field, Guaranteed Rate has managed to not sacrificed excellent customer service.
Joshua W.-Middleboro,MA | JUN 2016
Vanessa is the best! I am really happy to work with her.
Fulya A. -Ann Arbor, MI | APR 2016
Vanessa Keyes was awesome - she made the entire experience easy!
Catherine L. -Chicago, IL | APR 2016
Vanessa and her team were extremely responsive, and very patient in answering our questions. The excellent customer service provided by Vanessa and her team!
Susan C. -- Gregory, MI. 10/15/2014
Vanessa Keyes is great and makes things easy for us. We plan to work with her again in the future and would recommend her to our friends.
Susan P. -- Highland Park, IL. 11/6/2014
Excellent customer service provided by Vanessa and her team. They were extremely responsive, and very patient in answering our questions.
Susan C. -- 10/27/2014
“We worked with Vanessa Keyes and couldn't be happier with the results. She was very upfront with us throughout the process and worked very diligently to make sure the process went as smooth as possible. Her personality meshed well with ours and she made a very stressful process seem easier. We never had any hiccups or delays. Everything happened when it should have and they rushed to get it done prior to the actual close date. I highly recommend Vanessa and will be passing along her name to anyone I know in need of her services!”
Patrick R. – Evanston, IL – 8/2014
“Vanessa Keyes and her team did a fantastic job for us. We had been preapproved by another lender and switched to Guaranteed Rate fairly late in the process (after the home inspection). They were responsive, organized and got the loan done quickly and without any issues!”
Sharon H. – Chicago, IL – 7/2014