What people are saying... What people are saying... Back to profile
Everyone I had contact with was courteous, timely and efficient from the beginning until the successful conclusion of the loan process.
Michael G. - Fenton, MI | Jul 2021
Vanessa Keyes, Brooke Mavronicles, and Emily Howard were extraordinary and responsive. They were very patient with me and explained to me in advance the progression of events . Vanessa and her team went above and beyond every step of the way.
Laura M. - Chicago, IL | Jun 2021
Stuck with us over a 2 year period to help us refinance.
Daniel L. - River Forest, IL | Jun 2021
Good service, streamlined process, very personable staff, and good rate!
Sivan K. - Pittsburgh, PA | Jun 2021
Vanessa Keys and her entire team were amazing! Organized, so quick to respond, and answered all questions thoroughly. Also navigated through a challenging interest market and getting us a comfortable rate! Loved working with them!
Deanna S. - Chicago, IL | May 2021
Great service and everyone was great to work with
Lauren D. - Royal Oak, MI | May 2021
You all were very easy to work with and the way you communicated with us and our realtor was seamless.
Megan H. - Ypsilanti, MI | Apr 2021
I've been working with them for 10+ years and have always had good experiences. Also, very responsive.
James B. - Park Ridge, IL | Apr 2021
I enjoyed working with most of the team at Guaranteed Rate, especially Vanessa.
Chelsea L. | Mar 2021
Our loan officer, Vanessa Keyes, and her team were great to work with in every respect.
Benjamin M. | Mar 2021
Because Vanessa and her team were wonderful to work with and they went above and beyond in all that they did to get closing to happen on schedule.
Ryan W. | Mar 2021
The entire team was friendly, efficient, professional yet personable!!
Nereida R. | Mar 2021
Throughout my loan process, everyone I worked with was helpful, communicative, and made sure I understood every step of the way.
Alysha D. | Mar 2021
Very friendly and easy to work with
Laura G. | Feb 2021
Vanessa Keyes and her team are AMAZING.
Kristin D. | Feb 2021
Everyone did a fantastic job of making this a smooth transaction.
Cynthia H. | Oct 2020
Made the process extremely easy. Everyone was always quick to answer all my questions as well!
Brittany C. | Feb 2021
I think Vanessa Keyes is fantastic. She goes above and beyond to make the mortgage process as smooth and seemless as possible.
Kristin D. | Aug 2020
You made the process very easy and straightforward. Great communication and quick response time to any questions we had throughout the process.
Mary B. | Oct 2020
Very easy to work with and responsive to any and all questions. Great experience.
Philip G. | Dec 2020
The people I worked with at Guaranteed Rate were attentive, knowledgeable, and very friendly.
Robin E. | Aug 2020
Vanessa Keyes and her Team have consistently made the mortgage process (rate quote, application process, periodic updates, closing) very simple and straightforward.
Vikram S. | Oct 2020
I've worked with Vanessa and her team at Guaranteed Rate multiple times. They're fantastic. Communicate clearly, respond to my questions in a timely manner, and get me a great rate.
Sharon H. | Nov 2020
They make everything so easy!! Everything is straightforward, simple and clear.
Christine Z. | Dec 2020
Responsive and supportive throughout the process!
Jennifer H. | Jan 2021
It was super fast and easy. Everybody was really nice and helpful.
Debra M. | Aug 2020
Vanessa and team are great!!!
Sherry G. | Oct 2020
Vanessa was the best and I would 500% recommend her to anyone I know. She was exceptionally communicative and transparent. We had slightly complicated situation, but she worked with us to get us the best rate with no surprises in the process. I was super happy with the customer service and very grateful to all the hard work Vanessa and her team put in to get us to closing on a very short timeline!
Jingsha Z. | Nov 2020
Interest rate offered. Communication. Ease of transferring information. Drive by closing
Susan F. | Jan 2021
have used them before and very happy then and now. Just gave Vanessa Keys contact info to a neighbor
Susan C. | Jun 2020
Kept me in the loop on status. Easy web based document signing and submission.
James H. | May 2020
fast mortgage approval; team was very helpful with explanations and making the process run smoothly
Kathleen P. | May 2020
Vanessa and her team are very honest and responsive. They take the time to educate you on all that is going on and explain each step and figure in the process to ensure that you get the best mortgage for you.
Kathleen C. | May 2020
Responsive, organized, efficient
Jeffrey R. | May 2020
I've use Vanessa Keyes and team several time now. Amazing bunch.
Ve B. | Apr 2020
Great, quick response customer service
Nicholas B. | May 2020
Overall fairly easy process; just minor hiccoughs / confusion that I think was more likely related to the market conditions than the team but nonetheless created some speedbumps.
Adam G. | Apr 2020
They do what they say...great working with Vanessa
Marc S. | Mar 2020
Everything went smoothly and quickly.
Holly M. | Mar 2020
Vanessa K and her team were incredibly helpful. Vanessa made me feel confident and comfortable with this process. I was hesitant to purchase a home until Vanessa validated me and created a space for us to communicate.
Scott B. | Mar 2020
Process was seamless and smooth
Anthony B. | Mar 2020
We have used Guaranteed Rate for our mortgages and refinancing needs for the last 10 years. We are always impressed with the experience. Their technology/systems make the process easy, and their people are always helpful and professional.
Michelle T. | Jan 2020
I've had a great experience with GR and Vanessa Keyes. Very attentive. Answered all my questions.
Carrie T. | Dec 2019
responsive, helpful, kept me informed
Alissa T. | Dec 2019
Communication was fast and frequent. Very clear on what we needed to do and made the process very easy!
David B. | Nov 2019
I've used Vanessa and her team several times in the last 10 yrs. Her and her team have always been very professional.
Ve B. | Sep 2019
Our loan officer Vanessa was amazing. She made the process very transparent and pain free. She was always available to answer our every question or concern. She is a strong asset to your company and I would highly recommend her and GR to anyone seeking to purchase or refi.
Michael W. | July 2019
Vanessa and team were fantastic. They made this very easy for me!!!!
Courtney L. | April 2019
Vanessa and her team were awesome and went above and beyond. Everyone was so helpful and efficient.
Maggie M. | April 2019
Overall, very smooth, with plenty of attention given to keeping things simple.
John K. | February 2019
Vanessa Keyes and her team were very responsive to my many questions. They made the process as easy as it can be! Vanessa was also very helpful in helping us qualify for a special program that we hoped to leverage. Thank you!
Leah C. | August 2018
Vanessa was great to work with! I witnessed first hand her professionalism, knowledge, and leadership. As a realtor, I feel confident to continue sending referrals to Vanessa/Guaranteed Rate. Her and her team worked together to get me to closing not only on time, but early.
Natalie E. | July 2018
Vanessa and her team were some of the most responsive professionals I have ever worked with. Whether it was on weekends or late nights, I never had to wait for a response.
Troy W. | May 2018
Vanessa Keyes has to be the most professional, responsive and compassionate person I have ever met. People like her build your brand - your credibility. Her responsive, always available "just a text away" relationship allowed me to calm my emotional self down when thoughts or concerns arrived in my head. She is a true partner, and genuinely cares about her clients. That means the world to me - to anyone. I felt like I was her only client - the entire time. The entire process was flawless - a few small hiccups for which she did say "no worries - this will work out - stay tuned." It did. I closed. Now I'm over the moon. Thank you Guaranteed Rate - and thank you Vanessa, for choosing what you do - and doing it so incredibly well.
Nandor T. - Chicago, IL | JUN 2017
I have referred several people to Guaranteed Rate based on the positive experience I had financing and refinancing my home with Vanessa Keyes. She is smart, efficient and very helpful. Customer service like this keeps me working with a company.
Andrew Q. - Chicago,IL | SEP 2016
Vanessa worked very hard on my behalf and ensured she responded to my questions very quickly. The process was easy and the online documents completion was incredibly convenient. Vanessa is friendly and very professional; always reassuring and knowledgeable.
Elizabeth C. -Ypsilanti,MI | SEP 2016
Vanessa Keyes did a fantastic job of guiding me through the process. She answered my questions, and straightened me out when I was a bit confused. Shon Atabaki and Jennifer Rothe were also very helpful. We were able to get the information they needed to them in a timely manner.Great people to work with.
Rick M.-Branford,CT | JUN 2016
Guaranteed Rate made the daunting process of purchasing my first home extremely manageable. Their document collection system is stellar and my loan officer was incredibly knowledgeable and responsive. Despite operating in such a heavily government-regulated field, Guaranteed Rate has managed to not sacrificed excellent customer service.
Joshua W.-Middleboro,MA | JUN 2016
Vanessa is the best! I am really happy to work with her.
Fulya A. -Ann Arbor, MI | APR 2016
Vanessa Keyes was awesome - she made the entire experience easy!
Catherine L. -Chicago, IL | APR 2016
Vanessa and her team were extremely responsive, and very patient in answering our questions. The excellent customer service provided by Vanessa and her team!
Susan C. -- Gregory, MI. 10/15/2014
Vanessa Keyes is great and makes things easy for us. We plan to work with her again in the future and would recommend her to our friends.
Susan P. -- Highland Park, IL. 11/6/2014
Excellent customer service provided by Vanessa and her team. They were extremely responsive, and very patient in answering our questions.
Susan C. -- 10/27/2014
“We worked with Vanessa Keyes and couldn't be happier with the results. She was very upfront with us throughout the process and worked very diligently to make sure the process went as smooth as possible. Her personality meshed well with ours and she made a very stressful process seem easier. We never had any hiccups or delays. Everything happened when it should have and they rushed to get it done prior to the actual close date. I highly recommend Vanessa and will be passing along her name to anyone I know in need of her services!”
Patrick R. – Evanston, IL – 8/2014
“Vanessa Keyes and her team did a fantastic job for us. We had been preapproved by another lender and switched to Guaranteed Rate fairly late in the process (after the home inspection). They were responsive, organized and got the loan done quickly and without any issues!”
Sharon H. – Chicago, IL – 7/2014