What people are saying... What people are saying... Back to profile
Vanessa was very knowledgeable and patient. She made the home buying process a breeze!
Whitney W. - New Haven, CT | Apr 2022
Great service and amazing agents, very efficient and kind .
Danny R. - Hamden, CT | Mar 2022
Because it was an excellent work team that helped us a lot.
Alba P. - New Milford, CT | Jan 2022
Service was excelent specially my loan officer Vanessa Torres, she did an excellent job she was fast and efficient!! And made this possible.
Norma M. - Bridgeport, CT | Oct 2021
Everyone I worked with was very nice, knowledgeable, and very quick to respond!
Pamela N. - West Haven, CT | Sep 2021
They did a great job with our home process.
Luis C. - Meriden, CT | Jul 2021
The people i was working with we're really helpful and we're always a phone call away when i had a question or concern
Jesse V. - Yonkers, NY | Jul 2021
Because Venessa was awesome!! She give us all the information and support
Veronica L. - Hartford, CT | Jul 2021
Vanessa Torres was an amazing support. She was proactive in getting us pre-qualified and pre-approved. She made everything so easy and smooth throughout the process. Everyone on the team collecting documents and signatures from us was so helpful and made sure everything was done correctly.
Lillian M. - Madison, CT | Jun 2021
they offer me solutions quickly
Jackson M. - Stamford, CT | May 2021
Vanessa Torres really helped us in acquiring and securing our loan and she was quick about it and updated us frequently through the process. Vanessa also helped us get better insurance and was a great liaison between us and many sources like the underwriter and our realtor. With Vanessa not 1 question was left unanswered. We are very satisfied with Guaranteed Rate and thankful to Vanessa Torres and all the hard work she did to help us obtain our loan and get into finalizing closing.
Jack C. - New Haven, CT | May 2021
I heard guaranteed rate was a top competitor in the industry
Antonio L. - East Haven, CT | Apr 2021
Because Vannesa she is good
Jorge A. - East Haven, CT | Apr 2021
It was so smooth and easy (all things considered, buying a house with a FHA can only be so easy)
Windsor G. | Mar 2021
Very smooth process. No issues
David R. | Feb 2021
I am a Realtor and have used Vanessa Torres for other clients. I am never disappointed
Jessica M. | Oct 2020
Because I like how easy it was to do the loan
Patricia A. | Nov 2020
They are very friendly and helpful
Lina A. | Feb 2021
The staff is very friendly and knowledgeable, no question was left unanswered and was explained fully
Lola O. | Nov 2020
Communication is important and Guaranteed Rate did not lack Communication. They were also very Supportive as well.
Leonel O. | Oct 2020
Vanessa Torres - enough said! Vanessa went above and beyond for me. She took the time to review all documents with me, page by page, to help me make sense of them. She communicated with me weekly to keep me updated on where I was in the process and was just an absolute pleasure to work with. I will recommend her to anyone I can!
Veronica H. | Nov 2020
The process with them was great
Brenda O. | Jan 2021
Great customer, very informative
Natasha A. | Jul 2020
Everyone was very responsible and knowledgable
Shayna A. | Jun 2020
Vanessa Torres was amazing to work with.
Monique A. | May 2020
Fairly easy, straightforward process. Good rates
Christine K. | Apr 2020
This was my first home! Having Vanessa there to guide me every step of the way has been a blessing to me and my family. She was always available to when I needed help understanding something and coached me every step of the way. There were so many times I felt like giving up, or like I couldn't do this and she made sure to light my path and help me see that in fact, I could, and guess what, I did!!
Jessica E. | Mar 2020
The process was easy and when we found the right house take less that a month to close it.
Emmanuel D. | Feb 2020
For being my first mortgage I had a great experience thanks thanks to Vanessa Torres and Lisa Barton
Misael T. | Nov 2019
This was my first home! Having Vanessa there to guide me every step of the way has been a blessing to me and my family. She was always available to when I needed help understanding something and coached me every step of the way. There were so many times I felt like giving up, or like I couldn't do this and she made sure to light my path and help me see that in fact, I could, and guess what, I did!!
Jessica E. | March 2020
convenience to do all the process from home
Hector R. | Sep 2019
Vanessa Torres demonstrated an incredibly positive, persistent and innovative attitude. She always makes herself available which is greatly appreciated. I look forward to doing business with her again!
Marie S. | September 2019
Vanessa’s experience and work ethic was a key factor to our success in the process of buying the house. She is very knowledgeable in the VA home loans program. She is very passionate and always hands on through the process making it less stressful for us. I will recommend her without a doubt.
William R. | September 2019
I was referred to Vanessa by another Guaranteed Rate Officer. Vanessa speaks fluent Spanish and I have referred Spanish speaking home buying clients to her and they are very satisfied. She helps them with suggestions on how to improve their scores so they may be able to buy more of a home and get a better rate. Vanessa responds to referrals promptly. She also responds to my own inquiries promptly and effectively.
Richard T. | September 2019
is very easy to use and práctico and you save a lot of time, especially and time you save
Juan H. | July 2019
I am very satisfied with the whole team they really did they best to make it happen thank you all.
Jose P. | June 2019
I really liked the service provided by Vanessa. If every loan officer at Guaranteed Rate is like Vanessa, your company will be famous.
Mohammed K. | April 2019
From start to closing, the process was made less stressful by Vanessa, our loan officer. Three years ago, I called Vanessa and asked what I needed to do in order to buy a home. Problem was, I couldn't even get a credit card! But Vanessa walked me through the process, educating and guiding me along the way. It took time, but I was able to improve my credit score and qualify for a loan. Now, three years later, I am a HOME OWNER! Proof is in the pudding.
Salvatore D. | April 2019
Vanessa walked me through every question I had and was not put off by my inexperience in this process. I appreciate the effort and the follow through on all promised. This was so much different than all of the horror stories I’ve been told. Would do it again.
Manuel R. | January 2019
It was a pleasure working with Vanessa . She was such a great help , even in the holidays or when she was off . She always picked up our phone calls to speak to us . She made the whole transition so much better .
Cesar V. | December 2018
Excellent staff,Vanessa did a good job no complaints
Jesus C. | January 2019
Vanessa Torres was amazing! She was very patient and answered all our questions. She went above and beyond to make sure we had everything we needed. She was a pleasure to work with and truly knows loans. I would definitely recommend her and thank God our paths crossed.
Jacqueline C. | December 2018
Vanessa, our loan officer was very helpful. She answered all our questions and was very proactive in communication with us every time she needed something from us to accelerate the process. We are very grateful for all the help she provided us in getting our home and I would recommend her to anyone I know looking to buy a house.
Joel S. | October 2018
Vanessa went above and beyond to assist me. She made me aware of all available products soi could choose what was best for me. I have already provided Guaranteed Rates information to friends and family as I am certain that they will have a great home buying experience as well!
Shekhana A. | October 2018
Vanessa went above and beyond to ensure this process was as smooth as possible! She made sure to answer any and all my questions. Vanessa was an absolute pleasure to work with! I will definitely use Guaranteed Rate again in the future! Thank you Vanessa for all of your help and guidance during this process!
Rajeeyah B. | Oct. 2018
I had Vanessa, she was amazing, I recommend anyone I come across buying a house to go to Guaranteed Rate!! They made it simple, easy and they answered all my questions I had concerns about!! Thank you everyone at Guaranteed Rate.
Dorothy T. | Oct. 2018
I like everything about Guaranteed Rate.
Mohammad Abdul H. | September 2018
Vanessa is a wonderful person. Very efficient with her work.I am very happy with how she helped me obtain my home loan quickly. I will definitely recommend her to anyone looking to buy a home!
Antonia S. - September | 2018
My loan officer Vanessa Torres went far and beyond to work with me to get this loan. She did a hell of great job!!!! I was very satisfied with her A + !!!!
Raul V. - August | 2018
Vanessa was great. She was very informative and efficient.
Jose F. - August | 2018
Vanessa was very professional and wonderful to work with. she helped me obtain my mortgage quickly. I appreciate that she took the time to translate everything to me in Spanish so I was able to understand. I would highly recommend her.
Lidia C. | June 2018
Very professional and they helped me obtain my loan.
Japhet C. - May | 2018
Vanessa is a very professional and patient person to explain the things that are complicated to understand. We greatly appreciate the fact that she had the opportunity to do our business with her. God bless her!
Jose S.
The loan officer walked me through the whole process, explaining every single detail. Answering my questions on phone even after business hours.
William F.
Vanessa Torres was great with her expert assistance which make the whole loan process simple for me. Looking forward to use Guaranteed Rate in the future.
Michael R.
Vanessa Torres was great with her expert assistance which make the whole loan process simple for me. Looking forward to use guaranteed rate in the future.
Michael R.
We are very happy and grateful for the service they gave us. We would use it in the future and we would recommend it in the same way to our friends.
Stefany R.
My loan officer was extremely helpful all throughout the process. She made sure that I understood everything in every step of the way. If I ever had any question at any time she would answer me right away and explain it to me. I'm very thankful to Vanessa Torres for everything, thanks to her I was able to accomplish buying my dream home. I will definitely be recommending her to all of my friends and family.
Daniza L.
Vanessa is great! She was so helpful with every step. I will be using Guarantee rate again. Thanks again Vanessa!
Luzdelin P.
Thank you guys for all the help on my new journey. Greatly appreciated!
J. Andino
Hi Vanessa, My mom and I would like to thank you again for all of your help and thank you for all that you did. I know our case was not an easy one but your were amazing. We are so glad to have come across you and we're able to have you work with us on this words can even express how thankful we are. Thank you!
Amy O.
Thank you so much for your help. I really appreciate how kind you were every step of the way.
Luz T.
Thank you so much, Vanessa! You did a great job. Freddy was very happy and that means a lot to me.
Ketty D.
Vanessa Torres and her team were great to deal with. Thanks
Marion B.
Although there were challenges with obtaining my loan, my loan officer was very instrumental in keeping me focus and optimistic. She was strength focus at all times.
Miriam S.
I recommended Vanessa many many times to my buyers and I can truly say she is one of the best most dedicated loan officer out there, SHE KNOWS HER LOANS... If anyone can get you a loan it's Vanessa.
Guilio L.
Vanessa Torres was diligent and worked tirelessly to help me get approved.
Rose Q. – Hamden, CT | SEP 2015
I know how hard you worked with our client Tamika on this transaction! Thank you for going the extra mile!
Leila
Thanks so much for making this happen, Thanks again for all your help. We're loving the house and really enjoying the neighborhood. You were great to work with and I will be sure to recommend you in the future.
Anthony
What can I say? Vanessa has been so awesome. She's held my hand throughout the entire process and for me it has been a long process. She offered me advice and guidance when I wasn't ready, Vanessa followed up with me to see where I was with the action plan she gave me. She was always patient, kind and caring, never judgemental. Vanessa really knows her mortgage industry well. Thank you for all your help
Karen W.
Thanks again for all of your hard work. My broker considered this a miracle. Thanks for your help on that deal, I am so happy it worked it and you really made it happen!
Anne M. - realtor
Hi. Thank you so much for everything you've done for us. I'm very satisfied with your service. I will be recommending you with anyone who might be interested in making their dream of home ownership at reality. Thank you
F. Pagan
I wanted to thank you for everything you did for get approved our loan, thank you so much... I just to your phone to a gentleman that works with me and who wants to buy a house, you are going to call. Thank you for everything!
R. Revilla
My Loan Officer, Vanessa Torres was extremely helpful. She is very knowledgeable of the field, and gave her time and attention to me/loan process. She accepted my phone calls during non-working hours to answer questions, etc. The process of a home purchase can be extremely daunting. Vanessa as well as Dorian Rodriguez, Loan Coordinator, were extremely patient explaining procedures/paperwork, often times repeatedly as I became nervous and anxious during the process. They never once made me feel inadequate. I am grateful for their work and assistance.
Tamika H.
Vanessa Torres was diligent and worked tirelessly to help me get approved.
Rose Q.
Because of Venessa Tores, she made this happen.
Raul V. - New Haven, CT | Aug 2023
Very professional, I am truly happy with how they handled the loan and the closing. Thank you so much!
Carmen M.
Very helpful people thank to Vanessa to help me in everything with the process
Ernie G. - New Haven, CT | May 2022
They are the best and they know what is the best for you!!
Luciano T. - New Britain, CT | Jun 2022
Because Vanessa and her team are Amazing . Vanessa was very helpful , she answered all my questions . I
Genesis S. - Brooklyn, NY | Aug 2022
Matt/ Vanessa/ Ellen/ Heidi Were all a team for real helping out , they were available which was very important.
Jean Simon J. - Stratford, CT | Nov 2022
Very happy with the service. Vanessa Torres was excellent.
Nicholas S. - Hamden, CT | Feb 2023
The team I worked with ( Vanessa T, Richard T, mMichael K were amicable and kind through my home buying process. They answered all my questions with in depth explanations. They also profoundly understood the housing market in my area, which allowed me to get a deal that exceeded my expectations. I am so grateful to work with that exceptional team.
Stephanie S. - Meriden, CT | Aug 2023
I have nothing but great things to say about the proactive and professional service I have received from every person that work on my case, especially Vanessa Torres.
Ivanny S. - Meriden, CT | Sep 2023