What people are saying... What people are saying... Back to profile
They were always ready to answer my questions and were quite helpful. Also the interest rate offered was great.
James M. - Ventura, CA | Oct 2021
Because I trust our loan officer, Wendy Russell.
Diego G. - Ventura, CA | Sep 2021
The service was impeccable and so quick!
Mark S. - Ventura, CA | Sep 2021
Everything went quick and great turn around time.
Joanna O. - Santa Paula, CA | Sep 2021
Wendy Russell did a wonderful job, she is competent and communicates well. She will go the extra mile for you. Also, working with Rose at Chicago title was a good experience
Andrew O. - Ventura, CA | Aug 2021
Smooth, easy, nearly stress free process
Nissa H. - Oxnard, CA | Sep 2021
Wendy and her team were very successful in getting our loan approved and kept us informed throughout the whole process.
Nikolaus S. - Santa Paula, CA | Aug 2021
Excellent service from Wendy Russell and Lina.
Harriet C. - Ventura, CA | Jul 2021
Consistent, regular and professional service and communication throughout the loan process.
Clay S. - Brea, CA | Jul 2021
Wendy Russel and her team.
Roger N. - West Hills, CA | Jun 2021
Wendy Russel, and her team.
Roger N. - West Hills, CA | May 2021
Lina was amazing and very thorough.
Richard I. - Santa Paula, CA | Apr 2021
Guaranteed Rate made the process of buying a home (for the first time) extremely smooth and easy. You really feel the team supporting you and providing follow ups using various methods so nothing is missed during a time where quick turnaround is key!
Alicia V. - Los Angeles, CA | Apr 2021
They worked really hard to get this loan done for us in time
Susan H. - Tahoe City, CA | Apr 2021
Wendy Russell was terrific and there were never any surprises. In fact, it seemed like it the good news kept getting better
Warner C. - Oxnard, CA | Apr 2021
Very helpful and informative!
Joseph R. | Mar 2021
Responsive and patient throughout the process, great customer service.
Susan A. | Mar 2021
We’ve had nothing but outstanding service from Guaranteed Rate, especially from Wendy Russell.
Robert V. | Feb 2021
Great customer service, fees and rates.
Marshall M. | Nov 2020
the communication was great
Cynthia A. | Jan 2021
Process was well designed and people were very helpful.
Barbara C. | Feb 2021
Excellent customer service.
Stephanie G. | Aug 2020
Your customer service is the best! Your team is always responsive, informative, thorough and respectful.
Craig R. | Sep 2020
The service was prompt and helpful.
Naomi H. | Oct 2020
Great service from trusted professionals
Kathleen M. | Nov 2020
Rates were competitive and loan officer was helpful and knowledgeable.
Brett B. | Jan 2021
Fast, we were kept informed through the whole process.
Frances G. | Aug 2020
Wendy Russell was outstanding in communicating with us at all times.
Diego G. | Sep 2020
The refinance was painless, well executed, and I remained well informed throughout the entire process.
Laura T. | Oct 2020
Lots of communication. Always knew where things were in the process. Very nice people: Wendy, Lana
Robert L. | Nov 2020
The process was easy and fast.
Donna J. | Aug 2020
They worked hard to get my loan approved and closed.
Scott S. | Sep 2020
They are great! reliable, helpful!
Dulce S. | Dec 2020
Another Seamless refinance with Wendy and crew! I''ve referred quite a few friends to Guaranteed Rate, inspired by Wendy''s efficiency, willingness to answer any/all questions, and following through with Everything. Professional all the way!
Sean R. | Jan 2021
Simply because all staff at Guaranteed Rate were so easy with which to deal. They were all quite professional. Very prompt, and that's quite important to my wife & I.
T M. | Jul 2020
Excellent service, expedient feedback, reliable
Andrew O. | Jul 2020
Everything went smooth as glass. Everyone working on the Refinance kept us updated through the whole process
Alan K. | Jul 2020
Everyone was very friendly, helpful and easy to get a hold of with any questions I had
Asa H. | Jul 2020
Service was efficient & fast
David B. | May 2020
Quick and responsive service.
Madeline V. | Jun 2020
Very helpful and patient with me
Gregory G. | May 2020
Lina Prado and her colleagues were amazingly helpful once again. The process was painless thanks to the staff of Guaranteed Rate, especially Lina Prado.
Adrien M. | Apr 2020
They were constantly communicating with us. Transparency.
Maria N. | Mar 2020
Everything went smoothly and every quote I was given did not change.
Anthony S. | Mar 2020
Wendy and her team were amazing. They had all the answers and really went above and beyond to make me comfortable at all times thru the transaction. I would give them an 11 if i could.
Sean B. | Mar 2020
Because Wendy Russel is by far the best person to handle the transaction, and the patience to deal with the 1st buyer backing out the day before closing. She and her team are the best at what they do. The personal care given our situation could never be out done.
Roger N. | Feb 2020
Lower rate than others offered
James M. | Dec 2019
My loan officer was outstanding. She was on top of the loan the entire process and explained everything.
Dawn K. | Dec 2019
The whole process was easy and seamless.
Corrie P. | Nov 2019
They made the hole process very easy and painless.
Joseph R. | Dec 2019
The whole process was easy and seamless.
Corrie P. | Nov 2019
Great Service and attention to follow-up
Marcelino D. | Oct 2019
They were excellent. They were very easy to work with and delivered everything they promised.
Jerome Z. | Oct 2019
The service was amazing, Wendy and Dani was able to help me close on my home in under 20 days of work!
David A. | June 2019
The whole team, Wendy, Susan, Suzanne, and Lina, stayed in contact with me and were always available to answer questions. I really liked that I was able to sign documents online and communicate through email to keep the loan process rolling until approval and closing. The process was efficient and painless!
Laura T. | May 2019
The online process to start was easy to upload my documents. Then the personal attention to detail and keeping me up to date on the progress was wonderful. It made the process seamless. I even went out of the country for 10 days and they worked around my schedule. I really appreciate their help. I was a bit nervous getting a loan and being self employed, but it was no problem at all. Thank you for all of your help with my loan!!
Corie P.| May 2019