(1/2) I am absolutely thrilled with Guaranteed Rate and the service provided by Will Hughes and his Team. I purchased my new home in Brookfield, Wisconsin on June 27, 2016 and while I've been a bit busy since then unpacking, etc., I wanted to make sure not to let too much time pass without letting you know what a pleasure it was working with Will. As I'm sure Will can attest, I'm a bit "high strung" but his personality, knowledge and customer service skills certainly put me at ease during the entire process. He was always available to answer any question I had, prepare any last minute "preapproval letter" needed to make an offer to purchase with confidence [and, by the time I finally had the accepted offer on the home I purchased, I had made offers on 6 other homes], and provide me with up-to-date information on the status of my loan and the timing of the next step, etc. As a matter of fact, the week before the closing I sent Will an email at 11:30 pm [thinking that he would respond the next morning when he returned to his office] and much to my [pleasant] surprise, I received a reply from him within 5 minutes!
Tracey U. - 7/7/2016