What people are saying... What people are saying... Back to profile
When things went south, Will (VP of Sales) took over and got the deal to close.
David M. - Chesterfield, VA | May 2021
Will and the team were extremely helpful and provided amazing service the entire time.
Theron H. - Tonawanda, NY | Apr 2021
Organized, thorough, and just easy to work with
Shawn H. | Mar 2021
Staff, efficiency, and willingness to communicate
Anita B. | Mar 2021
Timely, courteous and professional interaction with customer throughout the application and closing process
Arturo M. | Oct 2020
Because I was very satisfied with my experience and would be comfortable that Guaranteed Rate would treat my friend or colleague as well as it treated me.
Glen L. | Dec 2020
I’ve worked with Will Hughes on 2 previous mortgages and decided to work with Will again on a 3rd due to his attention to detail and his quick response times. I also appreciate the secure portal Guaranteed Rate utilizes to collect documentation from clients.
Stephanie J. | Oct 2020
Will was so accomodating to us and walked us through the process step by step so it was smooth sailing. Will also helped organize each step to accommodate us during our travel so that we would have no problems with closing!
Yul M. | Dec 2020
Easy to use, great people and great service.
Jeffery L. | Aug 2020
I have recommended friends and family.
Andrea G. | Sep 2020
They were very timely with their responses. The price was great and they did a great job explaining the process.
Jessica H. | Oct 2020
Extremely friendly and answered all my questions during the process
Kevan R. | Nov 2020
Your Mortgage Specialist, Will Hughes, provided me OUTSTANDING service. He was very professional and was always willing to answer any questions I had. I have already provided his contact information to several of my friends. If I ever needed to refi again, I will use your company in the future. Please pass my sincere THANK YOU to Mr. Hughes.
Kim S. | Dec 2020
Refinancing through Guaranteed Rate was straightforward and simple. Everyone was very helpful and responsive with the questions I had and with going through the entire process.
Gauri P. | Jan 2021
Guaranteed Rate was very professional very informative communicated everything I needed
Janet M. | Aug 2020
It was a great experience and Will went above and beyond expectations.
Rebecka H. | Sep 2020
Friendly and very professional. Great communications with the whole staff.
Daniel K. | Oct 2020
Everyone I dealt with was competent and worked hard to help me get through it
Michael C. | Dec 2020
Will was an awesome guide through the process and it was very quick and easy.
Matthew F. | Jan 2021
The personal service from Will Hughes was comforting and outstanding
Michael L. | Aug 2020
Experience was quick and easy.
Stephanie D. | Sep 2020
Easy refi. everyone was very kind and helpful
David K. | Oct 2020
They made the process very easy and they were great at communicating with me during the process.
Miriam S. | Nov 2020
Great, friendly customer service. Patient and answered my many questions. Easy to get in contact any time.
Elizabeth J. | Dec 2020
Everyone was friendly, above and beyond helpful at all hours and prompt in responding to questions
Carrie A. | Jan 2021
Because they have personalized help and they guide me across the process, end to end. They have the tools and technology to keep the flow going and simplify the complexity for you.
Pedro C. | Aug 2020
Excellent and responsive service.
Daniel B. | Sep 2020
They delivered the loan in time
Sivakumar R. | Oct 2020
Always a fast response to questions
Michael R. | Nov 2020
Will did an amazing job and answered every question we had, and we had a lot!
Kyle P. | Dec 2020
Very responsive and handled everything for me. Walked me through everything step by step
David H. | Jan 2021
Great experience, knowledgeable staff, ease of transaction (electronic)
Hermese B. | Jul 2020
Outstanding experience with Will Hughes and the GR team
Kevin S. | Jul 2020
Excellent customer service and communication.
Jason S. | Jul 2020
Mr. Hughes and his team are professional, responsive, and very helpful in navigating through the mortage application process from start to finish. I never felt out of the loop and felt 100% supported by him and his team. They answered all my questions I asked and I felt like a valued customer the entire time. Many companies do not give you a sense that they care for their customers but that was not the case here, this team went above and beyond in my book. I will recommend GR and Mr. Hughes to all of my friends and family when they bring up mortgages.
Erik R. | Jul 2020
Will Hughes and his team were very detailed and expeditious with regards to their response time.
Jeffery B. | Jul 2020
Everyone was super helpful in making this process very easy & stress-free!
Taylor V. | Jun 2020
They were easy to work with and Will answered my phone calls on the weekend which I was very impressed with.
Josiah S. | Jun 2020
Will Hughes and his team of superstars were so responsive along every step of the way. If there were any things I had any doubt about, the team took their time to explain stuff to me and ensure everything was going as smooth as possible. The service was so great I have already been raving to my coworkers about Will Hughes and have reached out to him.
Alejandro Z. | Jun 2020
They we very good at communicating and always were available if I had questions.
Jaime M. | Jun 2020
It was a relatively smooth process considering everything going on and I got the best rate at the time when comparing apples to apples with other companies.
Lydia J. | Jun 2020
This is my second encounter with Guaranteed Rate. You are my first choice in mortgage needs!
Ronald D. | May 2020
Great work helping me work through the process quickly.
Troy T. | Jun 2020
They did very good, lots of communication and always available to answer questions.
Mickenzi M. | May 2020
They’ve done right by me, and they work hard on their end to get it done.
Mark G. | May 2020
Very responsive and answered my questions within minutes.
Michael T. | May 2020
Because from start to finished the process went very smoothly
Gail C. | May 2020
I have worked with Will Hughes at Guaranteed rate multiple times. Each time he has communicated with me during each step. I highly recommend GR. Their processes and procedures make it easy and fast every time.
Michael D. | May 2020
Excellent customer service and very competitive rates
Jerry K. | May 2020
Everyone was easy to work with.
Adela M. | May 2020
Because Will made it easy as can be. I've already recommended several friends to Will. I believe one of them is closing soon and another just locked in their rate.
Eric A. | May 2020
The process was smooth and easy. I was kept informed of the status of my loan and my loan officer was easy to reach and always answered any questions I had.
Dion M. | Apr 2020
Awesome responsiveness and very personable.
Mark P. | Apr 2020
Well organized process, good & clear communication through out process.
Rupalkumar K. | Apr 2020
Excellent customer service
Matthew M. | Apr 2020
It was very easy and seamless. Awesome company.
Jeffery L. | Apr 2020
It was an easy and seamless process.
Julie R. | Apr 2020
Great service excellent communication and availability
Paul C. | Apr 2020
Excellent customer service and very easy process.
Kembrough W. | Apr 2020
Will Hughes explained everything detailed and answered all my phones calls quickly
Christopher S. | Mar 2020
efficiency, understanding and knowledge of the process, thoroughness, attention detail, and customer service.
Michelle S. | Feb 2020
Always the best service ever!
Carolyn G. | Feb 2020
The representative was outstanding and was open and willing to help through the entire process(Will Hughes)!
Timothy W. | Feb 2020
fast, prompt and amazing service.
Tracey B. | Feb 2020
Will and Aaron made the process really easy.
Yasmin W. | Feb 2020
The first representative we were assigned with was hard to get a hold of, but Will Hughes was amazing and was always available to answer any questions we had. The whole team was great!
Breann H. | Jan 2020
The individuals I worked with were responsive and knowledgeable with questions as well as quick to along the refinance to completion
Jeffrey M. | Jan 2020
They were the easiest, fastest, and most personable online loan service I've ever used.
Katherine M. | Jan 2020
Competitive rates with quick closing process. Entire process was automated with very little back and forth.
Jose B. | Dec 2019
Will, the Loan Officer was fantastic throughout the process.
Jason R. | Sep 2019
I really feel that Will Hughes and his team (Juhi Shiva) did an awesome job with my loan. Will kept well informed of any and all important information, he talked to me like a real person, and he listened to me and some of my concerns. Being that this was my first time buying property, I believe that Will and Juhi were very accommodating to my lack of knowledge in the entire process. So the main reason why I would recommend GR to anyone or use it again is because of how Will Hughes and his team treated me and my loan.
Tareeq R. | August 2019
I have to say Will Hugh and the entire team were extremely professional, knowledgeable and made the entire experience pleasant. I will definitely use them again. Very happy.
David V. | June 2019
Will Hughes is a tremendous asset to your organization. He is smart, clever, tenacious and with a good sense of humor. You must certainly fast track this employee.
Steven P. | June 2019
I liked the agent, Will. He did a great job. I liked Guaranteed Rate as a company watched for my as a a customer. I will use them again for sure.
Anwar B. | June 2019
Smart people work there with common sense, my kind of people.
William P. | May 2019
Will Hughes was a great help to us. We had many hic ups along the way and he was very patient, professional, eager and willing to help solve all the issues at hand. He reassured us and put us at ease when we were at our wits end. It was a pleasure working with Will and the rest of the team.
Helen S. | March 2019
My loan officer Will was amazing and communicated with me frequently and made the process as easy as possible. Everyone was friendly, efficient and professional.
Stephanie G. | March 2019
Will did a great job assisting me through the process on a tight timeline and getting me to the closing table on time. Follow up from other team members was also great after normal business hours which allowed me to get needed information over on time.
Dylan B. | March 2019
Will and his group were incredible to work with!!!
Deborah L. | March 2019
Will Hughes and his team could not have made me feel any more at ease! Will was always on the ball withing making sure everything was getting done in the timeline it was supposed to and consistently followed up with any and every question I had. With two toddlers, working full time, and going to school, I can't express how thankful I am enough that Will made the entire process so painless.
Alexandra S. | February 2019
I’ve never seen anything like it, Will Hughes, Tammie Douglass, and Vanessa Harrison were incredible. Super expeditious in response, courteous and professional. The best service in FinServ I’ve ever had. Thanks!!
Douglas C. | January 2019
Will and his team were amazing!! They were so easy to work with. Will walked me through the whole process and answered all of my questions. This is the third time I have gone through this process, and it was by far the easiest. Will is an exceptional loan officer, and his team was fantastic!
Andrew J. | December 2018
Will was awesome and answered all the questions we had! For a first home buyer, we were lucky to have him helping us!
Colin H. | December 2018
I was very pleased and felt the loan officer became my friend when it was all completed. I have already referred him to another person.
Patricia D. | January 2019
Will Hughes was wonderful. I had been looking to refinance for awhile and was having some terrible experiences with some other companies. You know, telling me one thing one day and something else the next. With one company the interest rate, payment amount, terms changed on a weekly basis. AND we worked with them for almost three months before we finally said "That's ENOUGH". So, Will probably thought our first conversation was a bit, shall we say, abrupt. He was great, as was his whole team. I liked the fact that he followed through. Other companies would, once the loan officer had us "hooked" would turn us over to their "team" and after that couldn't be reached. If, by chance, we did reach them they had no idea what was going on. Will was there every step of the way and then some. He told us that if we did our part (submitting information) we could reasonably expect to close before December 20th. We closed on the 12th of December. It was a very good experience. Thank you so much.
Rex L. | December 2018
My loan officer will, and his team was the most helpful people I’ve ever had the pleasure of doing business with. As a soldier PCSing to my first home, they made the process smooth and bearable.
Robert P. | December 2018
It took just 2 weeks to refinance my home. Will Hughes was wonderful and was quick to respond to my few questions. I say few because the Guaranteed Rate team’s communication was outstanding. They kept me informed every step of the way!
Julia A. | October 2018
Will was wonderful! He answered all of my questions, and made the whole process easy and simple.
Caitlin S. | August 2018
Will Hughes was amazing to work with. I rate him 100 out of a 100. I couldn’t have asked for a better person while I was in process of buying my home.
Charles F. | June 2018
Will, my Loan Officer was extremely helpful during this process. He went out of his way to make sure I was fully educated and informed on all aspects of purchasing a home. His willingness to answer questions and provided guidance along the way was what really set him apart from other Loan Officers I had considered working with.
Robert S. | April 2018
While the mortgage process is never easy, GR did a good job of being informative, communicating, and follow up. The all electronic documents certainly streamlines the process too.
David B. | June 2018
Will Hughes was great, professional and always responsive. Alex Matar was also great to work with.
Demetrios A. | 10/31/2017
Will Hughes and Diana Foster were AMAZING, STELLAR!!! I never thought the home loan process could be this simple! Will and Diana were always available to answer my questions, and were in constant communication! Guaranteed Rate is lucky to have such amazing people on their team!
Anton S. - Funded 9/22/17
Will Hughes was an excellent loan officer who was extremely prompt with all replies and helped explain each step along the way.
Kevin F. | September 2017
Will Hughes made the whole process simple and helped me understand every detail.
Syed G. | 07/10/2017
Will Hughes and Brianna Buck were both amazing people to work with. I appreciate all the help they gave us
Gerald S. | 05/22/2017
Got an excellent rate, Will made the process very transparent and easy to obtain a loan for my first home.
Zachary S. | 05/26/2017
The services of your staff were extremely satisfying.
Lisa H. | 05/25/2017
The folks at Guaranteed Rate rock! I've probably bought and sold over 30 homes for either me personally or as investments in the last 20 years, and I've never experienced the great customer service, communication, and honesty that I just had with Guaranteed Rate. I feel like I was lucky to get Will Hughes as my account manager. He and every member of his team were attentive, knowledgeable, and quick to get things done. I threw several curves at them - came to them with 25 days to close and they handled it wonderfully despite the fact that I changed the interest rate with 3 days to go for closing. I am a business person and have always paid attention to and applauded excellent customer service. These folks are superlative.
David - LendingTree Review | APR 2017
Based on my experiences having bought and sold over 10 homes for me personally and managed over 15 mortgages for investment properties for my employer, Guaranteed Rate rocks! From my account manager Will to every member on his team, everyone just made it work. I threw several curves at Will and his team, and all were handled quickly and effectively. You guys are the best in the industry right now - be careful not to let success go to your heads like several of your competitors have - thanks for all you've done for me.
David W. | 04/21/2017
Will Hughes was awesome, he assured me that he will get me a home loan. Even when I was outbid several times, he always encouraged me that the right home will become available. Thank you, Will, Amber and Michelle for all your help. I will definitely work with your company again.
Monique M.J. | 3/17/2017
Will was extremely helpful, friendly & available at all times no matter what the question!!!
Jonathan P. | 3/24/2017
My loan officer, Will Hughes (and Gary Marsh), was available whenever I had a question or needed help. Buying a house in a market like Denver requires almost immediate response from the lender and it is often outside of normal business hours. Will and Gary both got back to me ASAP and provided me whatever information I needed. Both my own real estate agent and several selling agents commented to me on how much more confident they felt in my offer based on their interaction with Will. I have used a major bank as a lender on a previous house (in a different market) and I don't think I'd ever go back to that bank for another home loan now that I see the difference it makes working with lenders who are available when I need them.
Stephanie J. | 08/17/2016
I cannot begin to express how pleased I was with Will Hughes, Guaranteed Rate and your customer service! EXCELLENT, EXCELLENT, EXCELLENT!!!! I will definitely be referring people to Guaranteed Rate. Amazing experience....You helped me purchase the Home of My Dreams....
Tracey U. -Brookfield, WI |JUL 2016
My Loan Officer, Mr. Will Hughes, did a fantastic job of making me feel comfortable with the loan process. He was always available to answer my questions and provided me with detailed and clear explanations. Throughout the process he remained patient and understanding of my needs. Mr. Hughes was a pleasure to work with and the primary reason why I would recommend guaranteed rate to my friends and colleagues.
Crystal W. -Acworth, GA |JUL 2016
Just a a note of thanks for all you have done from the beginning to the end. God has blessed your heart as well as your work talents. I can't thank you enough, this note is to make you aware that you are appreciated.
Donna G. - 7/6/2016
It was great to work with Will Hughes. He kept us informed and kept the process going quickly, and smoothly for us.
William H.-Oakland,CA | JUN 2016
Will Hughes is the best at what he does. He and his team were fantastic. I never had a loan officer and his team be right on the money about everything. I will reuse, and refer everyone that needs a loan to, Guaranteed Rate and to Will and his team. Thank you on a no hassle, no stress process on a loan. Never have I had a loan be so simple and stress-free.
Michael M.-West Allis,WI | JUN 2016
Able to give me an excellent rate with a fast processing time
Christian S. - Epping, NH | Jul 2023
(2/2) I know Guaranteed Rate is a very large company, funding and closing on 1,000's of loans a year, but instead of feeling like "just another number" in the loan process, Will's dedication and customer service made me feel like I was Guaranteed Rate's most important client! In the future, if I have a friend that needs a home loan, I know that I will refer him or her to Will Hughes and Guaranteed Rate with confidence.
Tracey U. - 7/7/2016
Will my loan officer is super friendly and knowledgeable. The process was very fast.
Tanmoy D. - Sugar Land, TX | Jul 2023
(1/2) I am absolutely thrilled with Guaranteed Rate and the service provided by Will Hughes and his Team. I purchased my new home in Brookfield, Wisconsin on June 27, 2016 and while I've been a bit busy since then unpacking, etc., I wanted to make sure not to let too much time pass without letting you know what a pleasure it was working with Will. As I'm sure Will can attest, I'm a bit "high strung" but his personality, knowledge and customer service skills certainly put me at ease during the entire process. He was always available to answer any question I had, prepare any last minute "preapproval letter" needed to make an offer to purchase with confidence [and, by the time I finally had the accepted offer on the home I purchased, I had made offers on 6 other homes], and provide me with up-to-date information on the status of my loan and the timing of the next step, etc. As a matter of fact, the week before the closing I sent Will an email at 11:30 pm [thinking that he would respond the next morning when he returned to his office] and much to my [pleasant] surprise, I received a reply from him within 5 minutes!
Tracey U. - 7/7/2016
From initial introduction point through close & post close, Will Hughes & Rob Creason were incredibly patient & efficient in working through all aspects of the process.
Rachel H. - West Orange, NJ | Jul 2023
Will Hughes did a great job. He was very responsive and answered all of our questions. The process was made very easy as a result of his work, and we really appreciate his efforts. We'll definitely be using Guaranteed Rate and Will for future mortgage needs. A+++++++++!
John E.-Oak Park,IL | MAY 2016
Will was very helpful and prompt with his responses through out the process. Our''s was not an easy closing it had some complications but Will and Team helped throughout the process and got it done. Thanks to Will and Team!!
Prashant R. - Lakeville, MN | May 2023
They were profession, diligent, and courteous.
Ryan R. - Mckinney, TX | Jul 2023
Great service, great rate, and it was easy
Reed S. - Memphis, TN | Aug 2023
Just wanted to write a quick note to express my sincere gratitude towards Will Hughes. He was outstanding through the entire process. Honestly, I originally switched to Guaranteed Rate from a friend of mine simply because he could not compete with your rates I took the chance knowing the customer service may not be as what my friend could offer, but I was wrong. Will's professionalism to look out for the best interest of his clients goes a long way. I will certainly be recommending anyone I know purchasing or refinancing to give Will a call. FYI,,,It takes a lot for me to write a note like this but in this case it was well warranted. You are lucky to have Will as part of your team.
Scott S. 06/16/2016
Great experience with Will Hughes
Matthew C. - Washington, DC | Feb 2023
Great rate, friendly customer service, almost everything was online. Amount of documentation was reasonable and easy to provide.
Sean M. - Leander, TX | Apr 2023
The entire process was seamless and easy.
Vihang K. - Jersey City, NJ | May 2023
Transparent clear pricing without excessive upsell behavior.
Marius V. - Brooklyn, NY | Jun 2023
Ease of use and good rate.
John M. - Arcadia, CA | Jul 2023
Will was wonderful to work with
Kathleen J. - Wexford, PA | Aug 2023
Will Hughes and his team were helpful and professional.
Catherine R. - Lakewood, CA | Sep 2023
The team was incredible! From the first phone call until closing the team was responsive, available, and always willing to take time to inform or problem solve.
Frank S. -Glen Ellyn, IL | APR 2016
They go above and beyond, friendly and made the home buy easier.
Kesean W. - Gadsden, AL | Dec 2022
James, Will and the entire GR Team were excellent! Awesome customer experience! Thanks all!
Sergio E. - Spring, TX | Feb 2023
Excellent service and communication, very smooth
Leah C. - Tampa, FL | Apr 2023
They were fast and responsive.
Christopher M. - Mckinney, TX | May 2023
Responsive customer service and great rates
Joshua B. - Providence, RI | Jul 2023
(1) They had the best rates! (2) Will, our main contact, was great - very responsive, friendly/calm and available, (3) We had several last-minute changes with our contract and loan and the team still managed to have us close in time.
Anjani V. - Fort Lauderdale, FL | Aug 2023
My loan officer will was amazing
Kafele B. - Westchase, FL | Sep 2023
My loan officer. Will Hughes was excellent at help through the whole loan process. I would recommend him to all my friends and colleagues
The N - Saint Petersburg, FL | Feb. 2016
Overall experience was amazing from the beginning the very end. Will's responsiveness and patience reviewing everything with me multiple times and finding me a good rate was great.
James T. - Raleigh, NC | Dec 2022
Easy process, great service
Scott P. - Staten Island, NY | Feb 2023
Will Hughes and his team were incredible to work with!
Rylee V. - Sayre, OK | Mar 2023
Flawless and speedy execution. All critical dates were hit earlier than expected. Digital tools certainly are ''best in class'' along with customer experience with all team members on calls and emails.
David T. - Rancho Murieta, CA | Apr 2023
Due to fast response from the loan office. Quick turn around as within 12 days, we were able to close on the property that we call it home.
Khader A. - Rocky River, OH | May 2023
Team is quick and thorough
Genevieve M. - Tustin, CA | Jun 2023
Will Hughes was very helpful and walked me through everything, as well as backup plans, with patience and knowledge
Kyle C. - Austin, TX | Jul 2023
Will Hughes and his team did a wonderful job with my loan.
Joseph R. - Nuevo, CA | Aug 2023
Because Will Hughes and team made sure that the entire process went smooth and got us across the finish line with no issues.
Robert F. - Nashville, TN | Sep 2023
Professional and responsive
Xiaoyan Y. - Middleton, WI | Oct 2023