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All the staff are very professional and they always respond fast.
Arjun K. | February 2019
I found the loan officer and support staff extremely helpful and always responded quickly to any questions. I was very pleased with the entire experience. Thank you!
John L. | February 2019
I couldn’t be more thrilled with the comfort & ease that Jeff brought to this anxiety provoking process. I’m a first time home buyer & had no idea what I was doing. Jeff and his team were so caring, patient, clear, & kind moving this process forward. To be more specific, Jeff was able to quickly bring me from zero knowledge to a point where I was an active participant with all of the multiple stakeholders. He & his team have such mastery of this information that they could tell me what was...
Manish M. | January 2019
Harold was fantastic! Can’t say enough good things about him. Top notch!
Ryan S. | January 2019
The staff, particularly, Minh was really great! She helped us with documents and the conversations we had were great.
Dennis S. | December 2018
Kim, Jeff, Joe, and Minh were great. Happy customer here.
William O. | October 2018
My sincerest thanks to Joe and Harold for being super responsive and helping me through the process. Excellent response time. Very pain-free process.
Anie O.| June 20018
Joe Smith was great! I will definitely be recommending him to my friends, family, and clients. He made the whole process so easy and stress free. His team was equally awesome, Harold Doldan, Minh Tran, & Kim Brizido! Everyone was quick to respond to questions, helpful, and very nice.
Katherine M. | June 2018
Love Love the Joe Smith team. Time and time again I refer them as they make each transaction seamless and easy for myself and my real estate clients. Bravo!
Jacquelyn O. | June 2018
Joe and Harold went above and beyond to get my loan closed as quick as possible! Their communication throughout the process was very much appreciated. Will definitely use them again.
Scott W. | June 2018
Joe, Harold and Ryan were absolutely wonderful professionals to work with. They went above and beyond practically holding our hands along our loan process. They were very prompt with our questions and concerns. Kudos to Team Joe!
Sangya A. - July | 2018
Excellent service - very well organized and executed in advance of the closing. Can't complain!
Elisabeth P. | 12/09/2016
It was kind of a hassle trying to get approve, but eventually the loan was approved after providing all the documents that was needed. Despite all the hassle, Jeffrey and Minh was really helpful, I would highly recommended them.
Dwaine H. | 12/23/2016
I appreciate everyone's help at Guaranteed Rate. Everyone was very helpful and answered all of my questions in a timely fashion. Communication was very key to this very successful closing thank you so much for your help.
Korey F. | 12/15/2016
Joe Smith and his team are fantastic and made the entire process painless and as easy as could be. They are smart, extremely responsive, and overall top caliber. Feels like white glove service during the entire process. They work extremely well with our real estate agent and lawyers. We've used them on the purchase of 2 properties in Boston and a refinance at another property in RI. We will definitely use them again when the time comes.
John D. - 11/29/2016
Joe Smith and Harold Dolden in the Boston office were extremely helpful throughout the process - Very prompt response time.
Lauren E. – Marblehead, MA | SEP 2015
Joe Smith was wonderful from the first time we spoke until we got approved for everything. He was available to answer all my questions even on the weekends. As a first time homeowner, I had many questions for the process and what was happening and Joe and his team where there every step of the way to answer at times that same question. Joe Smith and his team were outstanding!
Lawrence M. -- Ludlow, MA. 9/30/2014
Joseph was fantastic! He is an expert and is very skilled at his profession!
Alexandra B. -- Jamaica Plain, MA 4/24/2014
Joseph Smith and his team were on the ball throughout the whole process. They were well-informed, very prompt about responding to inquiries and concerns, they were very efficient, and they were very people-centered as well. I've never had a better experience with a mortgage lender.
Ronald S. -- Long Beach, CA 1/13/2014
Hey check out the amazing review from Melissa about Joseph! “We greatly appreciate that Guaranteed Rate had a firm handle on the whole refinancing process. In additionally how Joseph consistently kept us informed at every stage of progress. I would definitely recommend Guaranteed Rate because it found us a great rate, spent the time to explain it to us, and guided us expertly though all steps necessary to apply to refinance and close. Thanks Joseph!”
Melissa L. -- Boston, MA -- 01/2013