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James Chongling is truly a professional and has a genuine passion to help his clients achieve their goals. I look forward to working with him again and refer anyone I know that has a need that James can assist with.
Shaun S. | June 2019
Guaranteed rate was great! Not only were they able to get me a loan with low rates but they were present every step of the way through the process. Buying a home can be stressful sometimes, but guaranteed rate made it a seamless transaction.
Monica I. | May 2019
I couldn’t ask for a better loan expert then James Chongling!
Alexander W. | May 2019
Guaranteed rate did a great job Thank You to the team and James.
Gregory D. | May 2019
I was happy with guaranteed rate . James and his team did a great job wit getting me thru the closing process on the hoist that I just brought. I could not ask for anything else but I give them two thumbs up for a great Job that they did.
Gregory D. | May 2019
Thank you very much to James Chongling, he made this process as easy as it could be and he made me feel very confident through the entire process. Great customer service and excellent communication.
Harry T. | May 2019
Went above and beyond to work out the loan. Prepared me for things in advance and walked me through along the way.
Daniel K. | April 2019
Overall a great experience. Chris was great with every step along the way.
Ryan L. | June 2019
As a first time home buyer, I was very nervous about the whole process. Tracy literally held my hand through the entire process and made everything so smooth. I would recommend her and her team services to anyone. She is amazing!
Priscilla N. | March 2019
My loan officer was the best. He made this process great.
Elexcia S. | April 2019
I was so impressed with the personal, yet professional attitude and assistance of Gary and his team. Though the process itself was tedious, I was glad to see them be able to get on board with me and my "adventure" - and for them to be able to celebrate with my daughter and me at the end of our journey was uplifting and special, and definitely a tribute to the caliber and character of your employees. Thank you for a refreshing experience!
Rochelle J. | June 2019
I was in a tough situation as I had limited time to get a home and Chris gave me hope and told me it is possible. He was very kind, understandable and professional throughout the whole process. He always responded in a timely matter and made sure to make the process easy for us. Chris is the best loan officer! I will recommend to all of my friends and family.
Karina M. | June 2019
Christopher Patille made this refinance so easy. He was organized and responded promptly to all of my questions. He made everything so easy to understand. He was easy to reach when needed and followed up with multiple times to ensure my satisfaction.
Megan G. | April 2019
Ken Jester was very professional to work with. Answered all my question promptly as well with great detail. He obviously know the pain points in the mortgage process for the clients and he was able to make this process very smooth for my wife and I. Thank you again Ken.
Karl S. | May 2019
Gary Taylor, Lisa Lahey and Melissa Gillenwater are phenomenal human being! So helpful and VERY VERY easy to get a hold of!
Dale J. | April 2019
Tracy was phenomenal. She provided me with information every step of the way, answering every question I had. She responded quickly to my questions and inquiries and provided reassurance every step of the process.
Amy P. | April 2019
James was amazing! He made everything so easy and worry free. I will do my next mortgage through you as well.
Christina S. | April 2019
My loan officer Bill was very helpful during my home buying process. As a first time home buyer, I was very unfamiliar with the process; Bill was able to walk me through step-by-step to make purchasing my first home a smooth experience. My work schedule is very hectic, Guaranteed Rate's online loan process made getting a loan very simple without me having to taking time off work. My overall experience was very positive; I would highly recommend Guaranteed Rate and loan officer Bill Compton to...
Eric P. | April 2019
The team, loan officer, mortgage processor, underwriter, etc, all made sure to keep in direct contact with me to help walk me through what I needed. With every question there came a quick answer. Everyone helped me to relax through their communication with me, which helped me tremendously.
Derrick T. | May 2019