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Steven was outstanding. He responded so rapidly to calls and text. He never made me feel like I was annoying him or wasting his time. It felt more like doing business with a friend.
Felicia G. | April 2019
The process couldn't have been more convenient, the loan checklist and flash close applications were particularly helpful!
Sylvon S. | January 2019
Guaranteed Rate did not waste my time. They quickly assessed whether or not I could qualify for the loan based on answers to a few questions. Once it was determined that I could qualify, the process went rather smoothly and quickly. There were no unpleasant surprises.
Ray M. | February 2019
Steven was excellent and helped make the first time home buying experience very easy to understand and complete. He was very quick at responding to emails which made the process so much easier. I would definitely recommend Steven to friends and family.
Paul R., October 2018
The whole team was great!!!!!!! Thank you all!
Penelope E. - September | 2018
Steven and team were great to work with. Genuinely good, trustworthy people.
Adam S. | August 2018
Everyone did a great job!!!
Jeffrey S. | July 2018
Steven was extremely responsive throughout the process and offered the best solution when some issues occurred.
Yung-Teng L. | June 2018
Steven McGilbray and his team made the complex, bureaucratic process of getting a loan pleasant. Steven in particular and others (Josh Blitz) were available even at the most inconvenient times and were always willing to answer every mundane, routine question with utmost attention and diligence. I always felt it was a very personalized loan process, tailored to my very individual needs and specifications and not just another applicant in the queue (even though that was probably where I was)....
Kingwood, TX Dec 4, 2015
This team works REALLY fast! Steven and his team seemed like they were working AROUND THE CLOCK, and the document management software they use is awesome. Steven was there for the closing, which was really reassuring. And they're rates and fees were very fair. Extremely impressed overall. Only issue is: they work SO fast that I was always the bottleneck to get them the information they needed to close quickly. As the customer, that's great, but they also inadvertently make that pressure...
Houston, TX- Nov 13, 2015
I switched from Chase to Guaranteed Rate. I couldn't have asked for better service from Steven! I got a great interest rate on my loan. No hassles or runaround. Fast, efficient and friendly. Ensured that funding was done so I could closed on time. Thank you!
Houston, TX- Nov 5, 2015
We shopped our loan before we chose Steven. He had the best rates, but he was also the most attentive and accessible. We would use him again in a heartbeat!
Steven and his staff, especially Judy, answered all our questions and were so helpful. Judi went beyond the call of duty when a difficult situation arose around our closing (which was not the responsibility of Guaranteed Rate)
House Buyer -- Katy, TX 12/31/2013
Not only did Steven beat everyone on price, he ran circles around everyone on communication. 11pm emails were returned. Saturday morning conversations were held. At closing, he's there in case a last minute hiccup happens. Working with him was beyond a pleasure, it was a privilege. And Judi, his counterpart, was fiercely on top of everything that needed to be done.If you're in the market for buying a home, obligate yourself - your financing and peace of mind will thank you later.
House Buyer -- Richmond, TX 2/25/2014
“Steven closed my loan from start to finish within 2 weeks. He set realistic expectations upfront and carried them out with vigor. He always replied to my phone, email and text messages within minutes. Steven was humble, tolerant and kind throughout the entire process. I watched in awe time as Steven put his heart, mind, intellect and soul into even the smallest things. His enthusiasm truly moves the world!”
Syed R. – Sugar Land, TX – 8/2013
“Steven did an amazing job walking me through every step of the mortgage process. As I am a first homebuyer, he was able to explain everything to me and keep me on target. I had less than a month to close on my house and Steven kept everything organized for a successful closing. Thank you, Steven!”
Kristen A. – Houston, TX – 9/2013
“Steven is a very professional individual. He got through the loan paperwork in no time. He was very prompt and was available almost 24 hours a day to answer our questions. We were amazed that we got a response from one of our emails at 11 PM within minutes. We are very thankful to him and his team!”
A. Kumar – Richmond, TX – 10/2013
“I was very impressed. Steven worked day, night and weekends to complete my purchase. I was so glad that he communicated directly with my representative and the title company. This was a very seamless process and Steven is a perfectionist! We got our loan and closed all within 15 days.”
Stacy S. – Houston, TX – 10/2013
It was a pleasure working with the Guaranteed Rate team. Competitive pricing and the closing process was very easy. Steven McGilbray is very experienced, proactive and able to resolve any problems quickly. He was available late evenings and weekends that helped tremendously. Will definitely use Steven, again and recommend to everyone.
PT & LG
Steven McGilbray helped us buy our first house a couple of years ago. Rates being low, we contacted Steven along with others to compare. We decided to go with Steven and Guaranteed Rate, they did a fantastic job. Highly competitive rate closed in under 30 days. Steven’s team of Christine and Christopher helped achieve our refinance goals. Professional and excellent at communication great experience, whether protecting my online security or being proactive providing updates. I would not...