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Adam Slack is great and very friendly. He was very punctual in getting information and questions answered. Feel he gave us good advice on the loan option that would be best for us.
Barbara T. | March 2019
Adam and his staff are very good. One piece of feedback I would provide is to be sure to give the customer time to review documents. I was sent a document and followed by another email about an hour later asking if I was done reviewing the document. People have jobs and other responsibilities throughout the day, a.k.a. relax and give them a chance to get to their email.
Michael W. | May 2018
Adam and Audra were amazing to work with. They were both very responsive to any questions or concerns I had. I feel they both went above and beyond to help make the loan process go as smoothly as possible. My experience overall was great. Adam and Audra made the process as easy as possible. Anytime I had any concerns or questions they were very quick to respond and help. Guaranteed Rate has the best customer service of any company I've ever dealt with.
Kristyn H. – Leland, NC | May. 2015
Adam Slack is the most proficient person I have had the pleasure of working with. Every question posed to him was answered almost immediately in every area. He helps one to feel secure and well informed. My husband Tim and I are very pleased with your company thus far and would highly recommend it to anyone looking for a loan. I think in closing, it's the customer service that made the difference.
Elaine S. -- North Chesterfield, VA 5/7/2014
“As a realtor I have worked with many of the top lenders through my clients. But when it came time to choose a lender for my personal home loan there was only one choice for me. Guaranteed Rate and specifically Adam Slack in Wilmington, NC. He was on the ball and got me approved and closed in 3 weeks. It seemed effortless to me but I know there were many people working behind the scenes to make it happen. My favorite thing about Guaranteed Rate is the online guide where I can watch the...
Cathi A., Realtor – Wilmington, NC -- 5/2014
"It was a challenge, but we got it done with Adams thorough and professional help and we closed on the day promised."
Alvin B. -- York, PA. -- 12/2012
“They gave us the best offer out of everyone! It was very smooth and easy with no problems at all. I've already given the number to someone looking to start the mortgage process.”
Matthew W. -- Willmington, NC. -- 3/2013
The communication and responsiveness by Charles and his team was magnificent. I would definitely use and recommend them to my friends
Phillip M. - June | 2018
"As a first time buyer in NC, I didn't know what to expect. Thanks to Adam and his capable team, I was able to accomplish all that needed to be done in a timely manner. They were very detail oriented and everything was explained in simple terms for me to understand. The best ~ very knowledgeable with the process. Providing me with documentation prior to closing made the transition very easy because I knew what to expect. It went quickly and very smoothly. The team was readily accessible with...
Louise B. -- Owings Mills, MD. --
"Two years ago after a sticky divorce primarily due to financial matters that nearly left me bankrupt after having perfect credit all my life. It has been a couple of very rough years for me trying to bring my credit back to what it once was. I desperately needed to refinance, but it was continually denied due to credit woes. Adam was recommended to me by a coworker. After a quick credit review, I had hope. Adam continued to work diligently on my behalf. Adam went beyond the call of duty and...
Angie D. -- Greensboro, NC. -- 10/2011
This is my 2nd time using Guaranteed Rate for a mortgage. If I ever need another mortgage in the future, I'll use Guaranteed Rate.
Darrell B. - April | 2018
"The whole process was very quick and easy and will save us tons of money over time!"
Pryor C. -- Charlotte, NC. -- 4/2013
This was our second time using Patty Davis for a loan and she was very professional and accommodating, as well as in tune with customer needs. If the need arises again, we will definitely go through Patty.
Blaine L. - Carolina Shores, NC | November 2017
The overall process went well. Great team. I think the amount of personal information was too much and specific requests were not followed (who to contact, information that should not be required such as supervisors email address). The design process on documents throughout the process was easy, and the ability to print and review documents before signing at the close was helpful!
Christopher H. | October 2018
Suzanne at Guaranteed Rate is a true professional and pleasure to work with. I am highly recommending Guaranteed Rate to any of my friends and family who are seeking to obtain a mortgage. Thanks for your excellent service.
Patricia D. - July | 2018
I was shopping my home loan with three lenders at the beginning. When I needed to select between a local lender and Guaranteed Rate, it was my dedication of loan officer, Charles Hoyer, that made me select Guaranteed Rate!
Dennis C. – Rowland Heights, CA | Feb. 2015
Corey is as very helpful and made the process very smooth.
Theresa M. | January 2019
I recently completed a refinance loan with Patty and it was the smoothest, fastest and easiest process I ever encountered. Patty was extremely knowledgeable, resourceful and responded to all of my questions in a prompt and quality manner. It was a long distance transaction and having Patty on the ground locally knowing that she was representing my interests was very assuring.
My loan officer Cory made every effort to assist me with questions I had and assured me that everything was going well throughout the process.
Dawn K., October 2018
As a Realtor, Suzanne is my go-to lender referral! She worked my personal refi and I have referred her several of my new home clients. She stays on top of the transaction along with her team making sure everyone is updated and continues on to closing with seamless effort. Whether you are a first-time buyer or a seasoned buyer, you won’t be disappointed when you chose Suzanne as your lender.