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Brian and his team stayed in contact throughout the process, so we knew very clearly what was expected of us and when. The online upload process is pretty straightforward (fast and secure!), but we had a couple of issues that were quickly resolved with a phone call. When we had setbacks with the seller, he and his team still made everything work for us without a lot of effort on our part. Whenever we needed help, we were confident that Brian and his team knew exactly what to do.
Donald W. | December 2018
The team was wonderfully helpful throughout the process. They were easy to work with and made the home buying process easier than I imagined!
Jennifer W. | July 2018
Tony made the process very easy, I got a great rate and it closed on time. It was excellent!
Edward F. | August 2018
I've used Sam Fazio and his team multiple times and he always makes it a pleasant experience. I always refer you guys, too!
Melanie A. - June | 2018
"Would you use Guaranteed Rate again?" Yes
Brent H. | April 2018
I would use Guaranteed Rate again.
Ryan S. - August | 2017
Tony Piotrowski was extremely helpful and was able to pull off a miracle by getting our home to close in a very tight timetable. He was very helpful and friendly and was prompt with questions and replies to questions we had. Would definitely recommend.
David B. - August | 2017
"Jo Ann is a consummate professional! I recommend all my clients to her, even if they are already working with a lender because I know when Jo Ann is helping my clients finance the home of their dreams, she is going to do everything she can to bring about a successful closing."
Tina H. - November 6, 2014
We are repeat customers for two reasons: l) Brian Jessen, whose experience, knowledge, advice, expertise and friendly professionalism are always valued by us; and 2) the team who help make it all happen. Cheryl Kussman, Yakov Lempert, Blake Field - everyone is friendly, efficient, helpful and willing to go the extra mile to make the process as smooth and seamless as possible. This time around, we were going to a family wedding in the wilds of northern Michigan right at the moment that we...
Daniel C. – Harwood, MD | JULY 2015
Brian Jessen did a fantastic job of answering all of our questions and explaining the process. Excellent rate, great customer service - Brian is a pro!
Daniel S. – Western Springs, IL | Mar. 2015
Tony Piotrowski our loan officer was the best. He was always available to answer questions and explained he process thoroughly. I would recommend him 100%!
Joshua E. | 04/27/2017
Jo Ann and her Team Rina and KC did a wonderful job from start to finish making my dreams a reality!! I would recommend Jo Ann and her team to my friends and Family!!
Daniel H. – Evanston, IL | AUG 2015
I attempted to refinance with two other banks/agencies and continued to ran into road blocks. Guaranteed Rate and Tony worked closely with me, addressing problem areas and arranged for a new loan. Thanks for all the help.
Martin R. | 3/7/2017
Tony and Rina made it exceptionally easy for us, as first time home buyers, to go through the process of buying our first home. Our attorney even commented at closing that Rina answered any questions she had very quickly and she was great at her job. Thanks Guys! -Brian Z.
Brian Z. | 1/6/2017
Jo Ann and her team have been a pleasure to work with over the last 10+ years. Jo Ann has always had the ability to be creative or find options to fit my personal needs. While being very creative in the financing when things were going well and when I needed some additional help during the rough real estate times. I always liked the attention and the ability to reach out to her to ask the questions that I could not find the answer myself. She has a unique way to simplify the complicated putting...
Jeff D. - December 27, 2011
Hey check out the glowing review from Ryan about Jo Ann! “Jo Ann is quite simply the best at what she does! In an industry that can be difficult to navigate and lacks transparency, she was always honest, prompt, and professional. For my first purchase, she was able to make all information easily digestible and went smoother than I ever thought possible. I am not a big referral person unless someone is exceptional and I have already happily referred Jo Ann!It goes without saying, she found a...
Ryan W. -- Chicago, IL -- 03/21/2013
I have referred quite a bit of business to Brian. Sometimes clients have asked for more than one lending referral, and I have provided 1 or 2 other names at the same time. Without exception, Brian is always the first to reach out to my clients and usually within an hour. He has won their business often before others have even made the call. In the end, Brian/Guaranteed Rate have provided excellent service, competitive rates, communication, and completion of transaction. That is what the...
Lori N.-- Sr Real Estate Consultant--@ Properties
Sam Fazio and his team were great. I had an odd situation and they worked hard to make it work!
Jason D.- May | 2018
Hey check out the glowing review from Annegret about Brian! “I received expert advice concerning the options and products available. Also the communication about required documents and progress was superb! Brian Jessen and his team did an excellent job!”
Annegret H. --Wilmette, IL-- 04/2013
Hey check out the amazing review from Seth about Brian! “I really appreciate all of the guidance and flexibility that Brian Jessen provided. He was very outside of the box in the way he looked for multiple solutions. Brian made my loan process easy and simple!”
Seth H. -- Chicago, IL -- 01/2013