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Steven was really professional, and really fast. He came strongly recommended and I second the recommendation. He turns around loan paperwork as fast I think possible. And explains it all succinctly.
House Buyer from Spring Valley, TX
Steven got us the best deal and was available anytime day or night to answer questions. Also he got us ready to close in just over a week in a painless process.
Buyer from Sugar Land, TX
Steve was fantastic to work with. Being first time home buyers, my husband and I were new to the process and a little intimidated by the lending experience. However, Steve explained everything and was easy to get a hold of if we had questions. His whole team is exceptional and I wouldn't hesitate to recommend him to a friend or family member.
Townhouse Buyer from Houston, TX
Steven and his staff, especially Judi, answered all of our questions and were so helpful. Judi went beyond the call of duty in helping us when a difficult situation arose around our closing (which was not the responsibility of GuaranteedRate.)
House Buyer from Katy, TX
We were getting ready to close with a different lender and they did a bait and switch, we were referred to GR, he was great, in one day he had sent me something explaining everything, we closed withing three weeks. He delivered on what he promised and was very professional. Closing money was $11,000 less than what we thought we were going to have to pay and the rate was lower!
Rachel Elizabeth Butler
“Steven and the Guaranteed Rate team exceeded my expectations with their dedication and professionalism. From the outset, they got me better rates and lender credits and closed the loan faster than the other institutions. I felt that Steven was committed to my cause all throughout my process. The lines of communication were always open and Steven was always available to provide updates and coordinate with other team members to ensure seamless delivery. I high recommend Guaranteed Rate!”
Akin A. – Cypress, TX – 7/2013
“Steven closed my loan from start to finish within 2 weeks. He set realistic expectations upfront and carried them out with vigor. He always replied to my phone, email and text messages within minutes. Steven was humble, tolerant and kind throughout the entire process. I watched in awe time as Steven put his heart, mind, intellect and soul into even the smallest things. His enthusiasm truly moves the world!”
Syed R. – Sugar Land, TX – 8/2013
“Steven did an amazing job walking me through every step of the mortgage process. As I am a first homebuyer, he was able to explain everything to me and keep me on target. I had less than a month to close on my house and Steven kept everything organized for a successful closing. Thank you, Steven!”
Kristen A. – Houston, TX – 9/2013
“Steven is one of the hardest working people I have ever met! Thank you so much to Steven and Guaranteed Rate!”
Aria S. – Houston, TX – 9/2013
“Steven is a very professional individual. He got through the loan paperwork in no time. He was very prompt and was available almost 24 hours a day to answer our questions. We were amazed that we got a response from one of our emails at 11 PM within minutes. We are very thankful to him and his team!”
A. Kumar – Richmond, TX – 10/2013
“I was very impressed. Steven worked day, night and weekends to complete my purchase. I was so glad that he communicated directly with my representative and the title company. This was a very seamless process and Steven is a perfectionist! We got our loan and closed all within 15 days.”
Stacy S. – Houston, TX – 10/2013
“Extremely satisfied! Steven McGilbray and his team walked us through the process every step of the way. They were always prepared and able to answer any questions I had. Everybody told me I was crazy when I told them we were closing in 2 weeks. Steven gave me a list of documents to get together and I did it. 2 weeks later I'm in my dream home! This is the only way to buy a house these days. I am telling everyone about Guaranteed Rate even if they're not buying a house!”
Chris J. – Houston, TX – 10/2013
Special thanks and recognition to Steven McGilbray for his sincere helpfulness, diligence and professionalism throughout the entire process all the way to closing. He is truly exceptional.
Everything went smoothly, there were no redundant requests for information and Steven McGilbray ensured that I clear on the expectations from the get go. Steven McGilbray is a rock star! He worked with me and the other members of the team to ensure all promises were kept and made this a totally painless first time purchase for me. He was available at all times and I'm really impressed by his professionalism and commitment to customer satisfaction. Phone calls and emails were answered in a very...
Steven was very responsive in tracking the rates and locking everything in and get the process moving. Steven was great to talk to and very knowledgeable. This is my 2nd loan with Guaranteed Rate although not with the same person. I felt Steven worked to earn the business and stayed on top of things.
It was a pleasure working with the Guaranteed Rate team. Competitive pricing and the closing process was very easy. Steven McGilbray is very experienced, proactive and able to resolve any problems quickly. He was available late evenings and weekends that helped tremendously. Will definitely use Steven, again and recommend to everyone.
PT & LG
Steven McGilbray helped us buy our first house a couple of years ago. Rates being low, we contacted Steven along with others to compare. We decided to go with Steven and Guaranteed Rate, they did a fantastic job. Highly competitive rate closed in under 30 days. Steven’s team of Christine and Christopher helped achieve our refinance goals. Professional and excellent at communication great experience, whether protecting my online security or being proactive providing updates. I would not...
It was a pleasure working with Steven McGilbray and Guaranteed Rate on our recent mortgage refinance. Steven provided upfront information about rates, and options and what to expect from the process. I proceeded with Guaranteed Rate at a surprisingly lower rate that other lenders could not offer. Steven was helpful, answered all questions and really made himself available. In the end, the loan closed more quickly and expediently than I expected, based on previous experience with other...
As a consumer, I was very satisfied by the excellent customer service and information I was provided during my recent refinancing of my home. I worked with Steven McGilbray and his assistant Christine Medina, both of whom were very professional throughout the entire escrow process. They even allowed me to complete the closing at my place of work, so as not to inconvenience me with having to make an extra trip out to some title office. I highly recommend this Chicago-based lending company to...
Brian C. - Chicago, IL 9/2012