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Steven and his team were great! Very personable, kind, knowledgeable and patient. Most importantly, he didn’t give up on me. I’m very appreciative that he was my loan officer. I’ll be using Guaranteed Rate in the future.
Araine M. | March 2019
I had a great experience aside from some of the back and forth with assistants on information previously given. Loan Officer Steven was absolutely amazing! He did exactly what he said he would, in the time frame stated, and everything came out how we anticipated. Overall a happy camper!
Sarah D. | February 2019
The process couldn't have been more convenient, the loan checklist and flash close applications were particularly helpful!
Sylvon S. | January 2019
We've worked with Steven McGilbray through three transactions. This one was tough because of the nature of the property and because of our sellers' circumstances. As ever, Steven was professional, responsive, patient and knowledgeable. We appreciate the professionalism he brings to this process.
Donovan W. - May | 2018
Steven was very knowledgeable and helpful through the entire loan process. As a first time home buyer I had a lot of questions and Steven was always available via both phone and text, and extremely responsive to any emails. I thoroughly appreciated the personal attention and very high level of service I received from Steven, Katie and Kelly through the entire process. I will absolutely use Guaranteed Rate for any future needs and have already recommended Steven's services to a number of friends...
Lamar F. - Houston, TX | JAN 2017
Steven McGilbray is excellent -- professional, responsive and experienced. He walked through everything and took the time to explain the details. We had some timing constraints, and he ensured that the process wasn't delayed and went above and beyond to keep me apprised of the process, dealing with any questions or issues immediately. I'm very, very pleased.
Miguel K. -Houston, TX | APR 2016
I switched from Chase to Guaranteed Rate. I couldn't have asked for better service from Steven! I got a great interest rate on my loan. No hassles or runaround. Fast, efficient and friendly. Ensured that funding was done so I could closed on time. Thank you!
Houston, TX- Nov 5, 2015
Steven was amazing. Very friendly, helpful and efficient. He was always available whenever I had questions!
Lauren U. – Houston, TX | SEP 2015
Steven did a great job in handling the whole process. He is extremely responsive and that was one of the biggest reasons why I chose Guaranteed Rate. He was very prompt and answered all the questions professionally.
Nikhil G. – Katy, TX | July 2015
Steven did a great job. He was helpful and responded quickly when we had questions. He answered our questions clearly and concisely.
Wendell K. – Houston, TX | May. 2015
Steven McGilbray did an outstanding job for us as our loan officer from the very beginning to the very end. If you are looking for excellent customer service, transparency in the process and extremely quick responsiveness to any questions you may have at any time, Steven is your man! He earned our highest praise and he will earn yours as well if you elect to choose him for your new home purchase. I was also impressed with Guaranteed Rate's approach to mortgage lending and the informative...
Victor W. – Houston, Texas | Mar. 2015
Steven and his team were able to close the loan in record time. Thanks!
Sugar Land, TX June 25, 2014
Steven knows his job very well.He makes the lending process to go smoother from start to finish. I will pass this recommendation to all my friends to work with Guarantee Rate. He is very amicable and always has a smiling face. I respect him from the bottom of my heart. Our closing was beyond my expectation, preformed so quickly along with a very well refined closing process. I am so happy.
Zufan F. -- Houston TX 3/3/2014
We were getting ready to close with a different lender and they did a bait and switch, we were referred to GR, he was great, in one day he had sent me something explaining everything, we closed withing three weeks. He delivered on what he promised and was very professional. Closing money was $11,000 less than what we thought we were going to have to pay and the rate was lower!
Rachel Elizabeth Butler
“Steven and the Guaranteed Rate team exceeded my expectations with their dedication and professionalism. From the outset, they got me better rates and lender credits and closed the loan faster than the other institutions. I felt that Steven was committed to my cause all throughout my process. The lines of communication were always open and Steven was always available to provide updates and coordinate with other team members to ensure seamless delivery. I high recommend Guaranteed Rate!”
Akin A. – Cypress, TX – 7/2013
“Steven is one of the hardest working people I have ever met! Thank you so much to Steven and Guaranteed Rate!”
Aria S. – Houston, TX – 9/2013
Special thanks and recognition to Steven McGilbray for his sincere helpfulness, diligence and professionalism throughout the entire process all the way to closing. He is truly exceptional.
Everything went smoothly, there were no redundant requests for information and Steven McGilbray ensured that I clear on the expectations from the get go. Steven McGilbray is a rock star! He worked with me and the other members of the team to ensure all promises were kept and made this a totally painless first time purchase for me. He was available at all times and I'm really impressed by his professionalism and commitment to customer satisfaction. Phone calls and emails were answered in a very...
Kai and his team were amazing to work with! They made the whole process very easy. Kai was responsive to questions and was available by phone or email even after traditional business hours.
Jeffery S. | March 2019
Jamie was there every step of the way. He worked weekends, evenings, and really went the extra mile. I had almost no questions along he way because of Jamie and his teams constant engagement in the process. If I ever need a loan or refinance again I will not even think of using anyone else. I'm so appreciative of the professionalism and excellent service. This could not have been any better. Keep up the great work!
Charles M. | March 2019