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Guaranteed Rate did not waste my time. They quickly assessed whether or not I could qualify for the loan based on answers to a few questions. Once it was determined that I could qualify, the process went rather smoothly and quickly. There were no unpleasant surprises.
Ray M. | February 2019
Loan officer was great. Thanks for the service.
Nikita C. | December 2018
Steven and his team were great! Even though there were some unexpected things and timing was complicated by me being out of the country for a week and the holidays, things were done quickly, and we got the closing down on time.
Xiaolei J. | November 2018
Steven was excellent and helped make the first time home buying experience very easy to understand and complete. He was very quick at responding to emails which made the process so much easier. I would definitely recommend Steven to friends and family.
Paul R., October 2018
Steven was on top of everything from the very beginning till the closing day. Extremely professional and approachable. Five star. Kim was also very good.
Gino I. | September 2018
Steven and team were great to work with. Genuinely good, trustworthy people.
Adam S. | August 2018
This is by far the most efficient way of obtaining a mortgage loan. Steven and his team were excellent right from the word go. I never had to wait for responses for any of my questions - phone, email, text. Steven was available 24/7 to answer my questions, extremely polite, responsive and a great guy with amazing leadership qualities. Nicole is one of the most detail oriented persons I have ever worked with. She is thorough, meticulous and pays close attention to details. Like Steven, she was...
Jaivijay R.- JUN 2016
I switched from Chase to Guaranteed Rate. I couldn't have asked for better service from Steven! I got a great interest rate on my loan. No hassles or runaround. Fast, efficient and friendly. Ensured that funding was done so I could closed on time. Thank you!
Houston, TX- Nov 5, 2015
Steven was amazing. Very friendly, helpful and efficient. He was always available whenever I had questions!
Lauren U. – Houston, TX | SEP 2015
Check out this Yelp review for Steven McGilbray! Thanks to the patience and talent at Guaranteed Rate; we were able to close on our home July 23, 2015! Step by step, we were given detailed explanations for everything throughout the entire process. The housing market in Houston, TX is crazy and our case was unique, but our team of professionals (Steven McGilbray, Brock Green & Antoinette Broussard) took our situation and swiftly got us through the madness! I highly recommend this company!...
CT C. – Pearland, TX | AUG 2015
Steven did a great job in handling the whole process. He is extremely responsive and that was one of the biggest reasons why I chose Guaranteed Rate. He was very prompt and answered all the questions professionally.
Nikhil G. – Katy, TX | July 2015
Steven McGilbray did an outstanding job for us as our loan officer from the very beginning to the very end. If you are looking for excellent customer service, transparency in the process and extremely quick responsiveness to any questions you may have at any time, Steven is your man! He earned our highest praise and he will earn yours as well if you elect to choose him for your new home purchase. I was also impressed with Guaranteed Rate's approach to mortgage lending and the informative...
Victor W. – Houston, Texas | Mar. 2015
Steven is very passionate about his service. He is very responsive, flexible and customer oriented. My experience has been very great with Steven and Guaranteed Rate. Our closing was done under 21 days and he could have got it done sooner if required. He was also available during our closing to make sure everything goes smooth and very few lenders do that. 5 stars and Highly Recommended.
Steven and his staff, especially Judy, answered all our questions and were so helpful. Judi went beyond the call of duty when a difficult situation arose around our closing (which was not the responsibility of Guaranteed Rate)
House Buyer -- Katy, TX 12/31/2013
“Steven and the Guaranteed Rate team exceeded my expectations with their dedication and professionalism. From the outset, they got me better rates and lender credits and closed the loan faster than the other institutions. I felt that Steven was committed to my cause all throughout my process. The lines of communication were always open and Steven was always available to provide updates and coordinate with other team members to ensure seamless delivery. I high recommend Guaranteed Rate!”
Akin A. – Cypress, TX – 7/2013
“Steven did an amazing job walking me through every step of the mortgage process. As I am a first homebuyer, he was able to explain everything to me and keep me on target. I had less than a month to close on my house and Steven kept everything organized for a successful closing. Thank you, Steven!”
Kristen A. – Houston, TX – 9/2013
“I was very impressed. Steven worked day, night and weekends to complete my purchase. I was so glad that he communicated directly with my representative and the title company. This was a very seamless process and Steven is a perfectionist! We got our loan and closed all within 15 days.”
Stacy S. – Houston, TX – 10/2013
It was a pleasure working with Steven McGilbray and Guaranteed Rate on our recent mortgage refinance. Steven provided upfront information about rates, and options and what to expect from the process. I proceeded with Guaranteed Rate at a surprisingly lower rate that other lenders could not offer. Steven was helpful, answered all questions and really made himself available. In the end, the loan closed more quickly and expediently than I expected, based on previous experience with other...
Brandon was communicative and made time for my questions. Good broker. Even if he made money off of the sale, that is fine by me. He deserves it. Michelle Lee and LA Silvers also did a fine job making sure we closed on the 31st. Great team.
Naqqash S. - May | 2018
Brandon Varghese was very helpful. He answered all of our questions and was available to us through out the entire loan process.
Michael W. | May 2018