What people are saying... What people are saying... Read more
Joanne is great. I have referred people to her for many years, and everyone's happy.
Robert H., Elmhurst, IL
Joanne is a wonderful agent who is both knowledgeable and helpful. She is a pleasure to work with.
Jim R., Wilmette, IL
I have worked with Joanne on several loans. Joanne has always been extremely professional, knowledgeable, and goes above and beyond to honor her commitments. I would definitely recommend Joanne!
James W., Inverness, IL
Joanne is very determined to do the right thing for her customers, explain the various options available and make recommendations based on the unique situation at the time. I would hire Joanne again and again for refinancing of a mortgage. She is the best!
Peter S., Glencoe, IL
Joanne is the only person we need to call whenever we have to refinance. She makes you feel like you are her only client and she really has "your" best interest in mind. We get the best rates, fast and quality service. Joanne, thank you for making our refinance painless and easy!
Marylou F., Grafton, MA
Joanne does a great job of providing the best financing options for your situation. She is easy to work with and knows what she is doing.
Peter M. Chicago, IL
Joanne was instrumental in getting our mortgage refinance done with a minimum of disruption to our busy lives. It was painless, low stress, easy to understand, and a good turnover time with the institutions involved. Joanne is a pleasure to work with, as is the team at Guaranteed Rate.
Sasha V., Glencoe, IL
Joanne arranged for our mortgage when buying a home and has helped us refinance. She is a consummate professional and is delightful to work with.
Lou D., Evanston, IL
Joanne did a great job for us, so much so that we've gone back again repeatedly.
Trip L., Winnetka, IL
Joanne Rogers has done excellent work for me as a mortgage broker with Guaranteed Rate. She handled both the purchase of my home and a subsequent refinance, and was knowledgeable, professional, and committed throughout the entire process. Joanne has a high degree of integrity and skill, and I would highly recommend her.
Heidi S., Gurnee, IL
Joanne was phenomenal as our home mortgage broker in 2003. She stayed in constant contact with us to lock in the best rate we saw anywhere, and made sure everything was on time in a market that was flooded with transactions. We were so pleased with her expertise and personal attention; we went back to her every time we needed a mortgage or wanted to refinance an existing one. On top of all this, her fees and rates have always been the best.
Stephen L., Arlington Heights, IL
Hey check out the amazing review from Breah about Doug! “I feel like Doug went above to help me in my difficult refinancing situation. Doug Nixon worked extremely hard to make this happen! He examined all possible solutions in order to push my refinance through! Doug thank you so much!”
Breah M. -- Grayslake, IL -- 04/2013
Hey check out the glowing review from Elizabeth about Pamela! “Pamela and Guaranteed Rate were the best every step of the way! We took our sweet time finding the right house and Pamela never rushed us and although we were always nervous, Pamela reassured us all the way! The personal service and attention received made a difficult process extremely easy! Pamela was honest, professional, and an expert in her field. If you are ever searching for a fantastic mortgage company choose Guaranteed Rate, and for top notch service, pick Pamela!” https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/
Elizabeth K., February 2013
Everything with Guarantee Rate went well for closing. Mike Miller was by far the most helpful person I was in contact with. He was extremely knowledgable and honest through out the process. He kept us informed throughout each step. I would use Guarantee Rate again and I would recommend it to others. I would especially recommend using Mike Miller again.
Rachel H. - Ingleside, IL 5/2012
Joanne is the reason we have a home today that we love. She has crafted two separate mortgages for us over the last 9 years. As well, a home equity loan. We greatly enjoyed working with Joanne. We were self-employed and first time home buyers...she explained the process, determined our several options and brought us to the table...to realize a dream come true. I have recommended her to several people and look forward to working with her again. Her friendly, smart, and easy personality are a nice compliment to the hard-work that she delivers.
Jane C. Chicago, IL
Hey check out the amazing review from Justin about Rich! “Rich Goodwin is a mortgage genius in my opinion. He has an answer to just about every question you ask. His honesty and promptness was a great sense of security throughout the purchase process from offer to closing. It was a 6-month short sale journey and it was second to none in service!”
Justin E. -- Antioch, IL -- 04/2013
Hey check out the amazing review from Ilene about Pamela! “Pamela Zank is the best! She made refinancing my loan feel like an easy experience. Pamela was extremely knowledgeable and excellent keeping me informed every step of the way!” https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/
Ilene C., January 2013
Everything went great and was smooth process. Doug Nixon and Mike King have been a great team to work with. I have recommended (Guaranteed Rate) to several clients and friends over the last three years
Brian O. - Shorewood, IL 8/2012
Mark Ratliff made it seamless and worry free. I would highly recommend Mark, he secured the best rate (lots of competition) he was efficient, thorough and very pleasant to deal with. He was really great!
Sheila G. - Chicago, IL 12/2011
COVID-19 Mortgage Resource Guide
Important Information for Homeowners Impacted by COVID19
During these times of uncertainty, we recognize that some members of our community are experiencing hardships. If you are facing financial struggles related to COVID-19 that are impacting your ability to make your mortgage payments, please see the information below regarding new mortgage relief options:
- Credit Reporting: Servicers must not report to the credit agencies a Borrower who is on an active forbearance, repayment, or trial period plan due to COVID-19 related hardship.
- Forbearance Plans: Servicers may approve forbearance plans for all Borrowers who have COVID-19 related hardship, regardless of property type.
- Loan Modifications: Servicers must conduct Modifications on Borrowers impacted by COVID-19 related hardship as long as the Borrower was current as of the date of the national emergency declaration on March 13th, 2020.
- Foreclosure: Servicers must suspend all foreclosure sales for the next 60 days. Note this does not apply to properties that are vacant or abandoned.
If you are concerned about making your mortgage payments due to job loss or reduction in hours, please reach out directly to your servicer to complete the required paperwork as soon as possible!
ForbearanceThe Coronavirus Aid, Relief and Economic Security Act signed by President Trump on March 27, 2020 (the “CARES Act”) provides help to borrowers with eligible mortgages who are experiencing a financial hardship that is due, directly or indirectly, to the COVID-19 national emergency. Specifically, the CARES Act provides that such borrowers may request and receive “forbearance” for mortgage payments on eligible loans if they affirm they are experiencing a financial hardship during the COVID-19 national emergency.
Review our Forbearance summary and FAQs to better understand the requirements for forbearance under the CARES Act, what forbearance is and isn’t, and what the impact of electing forbearance may be for your personal financial situation.