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Rick Mikel and his entire team were fabulous; from start to finish, everyone was professional, competent, and committed to the completion of my loan. This was a great experience!!
Scott K. | November 2018
Rick Mikel was extremely diligent and always prompt in providing me with information. He ordered me an appraisal in a short amount of time and consistently provided me with top-notch service. His team was very organized and also persistent in reaching out with information and follow-up to my questions. They were all easy and pleasant to work with, and I will refer Rick to my friends and family.
Natalie S. | October 2018
Rick and his team were great to work with and made the otherwise daunting task of applying for a first time home loan a smooth process. They answered all my questions from start to finish and I felt very confident that I understood each step of the process. Rick took the extra step to meet us in person at our closing, which was a very personal touch. Thank you to the whole team for helping us to get into our first home!
Guaranteed Rate has a team of people who are friendly and willing to answer any questions you need answered.
Working with guaranteed rate was a great experience. They are very friendly and responsive, they have great rates and it was an easy decision to go with guaranteed rates compare to other companies . It was a stress-free process working with Rick and Catherine. They handle everything in a timely manner and very professional. We will definitely use guarantee rate again and will recommend it to friends and family.
Mark was great he made the loan process very easy, we like how easy it was to get a hold of Mark and his team.
John K. | May 2019
Guaranteed Rate has the friendliest and most knowledgeable people to work with you. They made buying a home simple, even for first time home buyers like us. I just can't get over how easy they made it for us. Thank you, thank you, thank you from the bottom of our hearts. I would definitely recommend them to anyone that will listen.
The group was so great, that we were able to close 1 week early. We are so grateful!!
Ruben G. | February 2019
Phyllis F. was my loan officer. Couldn't be happier with the outcome and the amazing help she provided. Would absolutely recommend to anyone looking for a mortgage/loan
Christopher G. | February 2019
Rick and team were fantastic. Very friendly, professional, and personable. They were quick to respond, follow up, and answer any and all questions that we had.
Phyllis was absolutely amazing, she and her team made sure that we knew exactly what was going on at all times during the process. The entire process was flawless, very satisfied with the level of care that we received and would definitely recommend them to anyone looking to buy a house.
Benjamin H. | December 2018
The team that we had the pleasure of working really helped us navigate through some very interesting situations. They guided us through the process and provided advice and recommendations that made our mortgage loan experience very comfortable. Phyllis Faulkner (VP of Mortgage Lending) was extremely helpful and genuine throughout this entire transition. If it wasn't for her attention to detail and customer satisfaction focus I'm not sure we would have made it to the finish line. Also want to...
Robert G. | December 2018
A good team of hard workers helping people to get what they want you guys are doing a great job, and every time I have been in your office all of you always smile & treat people with respect.
Daniel M. | November 2018
I want to say Rick Mikel and his staff made this process easy for my husband and I. They made us feel comfortable to ask as many questions as we needed. They were amazing on getting back to us and responding to all our questions or concerns. They made us feel like family. We couldn't ask for better service and I would highly recommend Guaranteed Rate to all my family and friends with no hesitation. They are trustworthy, honest and make you feel comfortable through this whole process. Thank...
Daniel V. - Plainfield, IL
I cannot say enough good things about Mark and the whole team. Everyone was available by phone/text/email to answer any question. Mark was helpful as he went through each loan option (IOW, VA vs conventional). It was great that Mark came to the closing so I could meet him in person.
Rick was kind, helpful and always there to answer all my questions...and never made me feel silly for asking what I was sure were ridiculous questions! :)
Donna C. – Raleigh, NC
Mark T. Roberts is an excellent Loan Officer who provided a professional advice and took care of the whole process of my mortgage application. I really appreciate his efforts in this matter. Thank you very much!!
Ka Yiu H.
Everybody was great, Phyllis was wonderful and so easy to get in touch with. Just a really great experience for me.
Lindsey B. -- Wilmington, NC 2/27/2014
Mary was amazing! Easy to work with, quick to respond, friendly, and helped with all of our questions and concerns.
Brittney S. | March 2019
Rick Mikel and his staff were excellent from start to finish. Could not ask for better support, timely answers, coaching through the loan process and "signing day" help. Couldn't have done this without them.
Casey T.- Winterville, NC