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The team was very helpful and made the process very easy.
Christopher W. | February 2019
Working with Jim was a wonderful experience. He did what was best for us and was super responsive to all of our questions and needs. Will definitely do business with him again and recommend him to friends and family.
Roberto S. | December 2018
Jim and the team made it easy get in touch with them, clearly laid out our options, and stayed right there with us when Hurricane Florence threw all our timing off. We're completely happy with the home buying experience we had and have already recommended Guaranteed Rate to a friend.
Paul H. | September 2018
Lynette Schehr was AMAZING. I thought she went above and beyond on delivering excellent customer service. She was diligent in making sure we understood where we were in the process and easily eliminated hurdles that arose. Lynette really helped us in getting our dream home, and we will forever be thankful. We will definitely seek Lynette's services for any of our future home buying needs or share our experience with family and friends.
Hector M. | November 2018
The loan process was very thorough and executed in a timely manner. My loan officer kept me informed throughout the process. Jim Moore and his team performed admirably and delivered the loan precisely on schedule. Well done.
Robert W. | September 2018
The process was smooth and simple. I hope to get many more loans in the future.
Joseph B. | August 2018
Rick Parrish and Christina Guichard in Chapel Hill and Jim Moore in Raleigh were excellent to work with. They all took the time to answer every one of our questions as first-time home-buyers, worked to help us find the best deal for our financial situation, and made the whole process easy from start to finish.
John D. | June 2018
This is the second time that I have used GR. Lynette and her team make you feel like a friend and always do a good job- Thanks!
Gary D. | July 2018
It has been an absolute pleasure working with Jim Moore on our recent home purchase. Jim is always on top of things to ensure the process goes smoothly and ahead of schedule. Many have remarked at how I was able to close loans at such a fast pace. I tell them it wasn't me, it was Jim Moore and Guaranteed Rate that made the difference. Our first experience last July was so fantastic that we used Jim and Guaranteed Rate for a second home purchase that closed in record time yesterday.
David D. | June 2018
Jim Moore was very professional in handling the loan process. All questions and concerns were handled to my satisfaction.
Arthur L. | May 2018
Jim Moore was extremely professional, accessible, knowledgeable and patient. He explained every detail about the lending/mortgage process to my wife and me in a very meticulous and succinct manner-- even if it might have appeared simple. We felt like we were his only clients, despite him having many other clients. He shared personal stories and demonstrated that this was not just a job for him, but a personal vocation. My wife and I plan on getting another property a year from now, and we will...
Jim Moore and his staff went above and beyond with our transaction. They provided the best service I've ever had. They will follow up, keep on top of everything, remind you anything you may need to do and they will spend all the time you need with questions, concerns or anything else, plus they are fully online capable which means that there's no paper flying around with your personal information. This was the best experience with a mortgage company ever. Period.
My loan specialist, Jim Moore, was very helpful, very patient, and worked very hard to make this happen for us. He was over the top!
Jim Moore and his team are a seamless operation! Very responsive and always willing to help throughout the entire loan process. Would recommend this group to anyone in need of a home loan!
Special thanks to Brandon Mears for his outstanding customer service. It would be my pleasure to recommend Guaranteed Rate to any of my friends or colleagues and certainly with Brandon’s name attached to that recommendation.
Brian B. | April 2019
Brandon Mears and Amber Lovelace were a pleasure to work with. Brandon kept us informed of the progress throughout the process and was able to resolve many of the small issues quickly. Thanks for their capable assistance in this normally stressful period we were able to proceed with confidence.
Dennis T. | March 2019
Jim Moore went out of his way, very often in fact, to make it easy for us to understand and move through the process. He was always friendly, thorough, and professional.
Warren T.- Cary,NC | MAY 2016
Brandon did a great job with closing my house in time and helped me with every step and make it easy for me. Definitely I will recommend him to all my friends and family..such a great guy.
Roula A. | November 2018
Lynette Schehr was so easy to contact and always answered my questions in a timely manner. Everything proceeded smoothly due to her diligence!
John M.– Beaufort, NC | June 2015
Jim was very knowledgeable and provided all the insight we needed to make this a smooth and very successful process.
Salvador J. – Raleigh, NC | Apr. 2015