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Rebecca was great she answered all my questions quickly and in simple terms so I could understand! Would highly recommend to other people!
Stuti S., September 2018
Guaranteed Rate, which is a promise or assurance not only describes the company that provides loan but the person (in the name of Rebecca Roberts). Her work as a loan officer was of optimum quality from start to finish. She was available 24/7 especially during the trying times of "deadlines" in the real estate industry. What a great loan officer she was. One time, I called her and I didn't realize it was 11:30 pm. Without any hesitations, she answered the call. Her availability gave me the...
Jude Guadalupe S. | September 2018
Rebecca was amazing, as always! I’ve recommended her to many of my clients in the past (I’m a realtor) and it was refreshing to see first hand how awesome she is at her job. My husband and I felt the process went very smoothly and any hiccups along the way were handled immediately. She goes above and beyond to get you the best deal possible, but most importantly she puts heart into her job, which is hard to come by in a financial transaction. Thank you for everything, Rebecca!
Michelle L. | August 2018
Bridger was amazing! He gave me all the info I needed to pick the type of loan that works best for me; I asked him for loan breakdown spreadsheets and he had them to me same day. I loved that I was able to text him with random questions or concerns and that he always replied with a professional and thorough answer/explanation. I would work with him again in a heartbeat! Thanks to the whole team that made my closing process smooth and easy, you all are great!
Rachel S. - August | 2018
I am self-employed and the process was a excellent experience. Eric Harlington out of your Kirkland, WA office was very professional and always returned my phone calls quickly. I was very impressed how easy the process went. Highly recommend.
Lorna H. | July 2018
Our loan agent, Rebecca Roberts, was absolutely amazing. So professional and knowledgeable, but also very personable! She held our hands through the entire process, and answered all of our silly first-time homeowner questions. I really felt like she was working as hard as she could to get us the best loan that satisfied all of our concerns. Thanks so much! A+!
Mitchell Z. - June | 2018
Rebecca was phenomenal! She walked us through every step of the way, and was honest and up front about every scenario that could work best for our situation. She was always pleasant, and over the top helpful. She was available at almost all hours to discuss the loan or any questions we had regarding it. I wouldn't hesitate to recommend her over and over again!
Allison R. | May 2018
She helped us every step of the way, solved the problem we don’t know how to do, and fought for us for getting the higher credit score and lower rate. She is the one you will recommend to every friend you know. Rebecca Roberts is really amazing. She is one of the reason we started loving Seattle. At the very beginning our expectation was to find a reasonable home loan. Once the process started, Rebecca worked very hard on every single detail in order to make sure we got the lowest interest...
Qing G. || April 2018
Eric was very friendly and accessible. He returned calls and emails rapidly and was always willing to explain next steps, considerations and approaches to closing the loan. We often spoke outside of normal business hours. Getting a loan these days is complicated--and even though we were ideal candidates, it was burdensome to come up with the endless documentation required. Eric was good about explaining what was needed. However, we would have preferred one comprehensive list of requirements as...
J.M. - Funded 2/9/15
Ian Olsen and Natalia Makarova were awesome. They helped me lay out a strategy that worked for my situation, and they took action to streamline the paperwork for me during the closing process.
Timothy R. | January 2019
We were very happy & satisfied working with Eric Harlington. He was great in answering all our questions & quickly returning all phone messages we left for him. He was precise in giving us directions & explaining everything as we progressed. Details were explained & taken care of. Eric was always very friendly & efficient. We would definitely work with him again and highly recommend him.
C. Rosin - Funded 1/7/15
Rebecca has been world-class in her professionalism and would place her at the top of our list when it comes to a loan officer. When we considered loan options, she was very helpful in providing honest and useful information. She really knows the market which gave my wife and I confidence to make an informed decision. Her tireless work ethic, allowed us to close on time and was present during closing to explain forms and answer our questions. There are very few professionals we could recommend...
Jeff C. | 2017
Used Ian several times now. Always phenomenal service and very responsive. Awesome customer service!
Clint C. | December 2018
Rebecca was incredibly thorough and took time to explain our options, address our concerns, clarify questions, and research any needed information. She was very timely in her responses to us and her professionalism was evident throughout the process.
Jeffrey B. | August 2017
Rebecca Roberts was very helpful and knowledgeable and able to make the process easy for me. I would recommend Rebecca and guaranteed rate to anyone who is looking to move and needs assistance. Thanks so much!
Julie H. | 8/14/2017
Eric and his team are dedicated and do what it takes to "get it done". I had a rather complicated loan and they were on top of every change and always had a solution for any roadblocks that came about. They moved quickly and efficiently and were always available to answer questions and explain the changes in a simple manner. I would definitely recommend Eric to anyone who wants a trusted professional who knows their stuff.
Username: katrinastroh | Zillow
Ian did a great job supporting us throughout the loan process. He helped guide us through requirements for various loan options, provided detailed analysis to support a point/buydown evaluation, and helped speed through the loan on an aggressive schedule.
Eric T. - August | 2018
The whole process went very well I think and my contacts were always there to help when I needed. was a nice experience for me.
John K. | 9/8/2017
Our Loan Officer Bridger Harlington was awesome! It was our first time refinancing and he explained the sole process to us. He was always more than willing to take our phone calls and answer all of our questions. It was clear from the beginning that Bridger knew what he was doing and that our financial future was in good hands. I will be sending everyone I know to Bridger
Isaiah G. | 7/14/2017
The process was straightforward and expedient. I had all of my questions addressed, and then more. I was confident that Ian selected the options that best fit my financial situation and goals. Overall, a worry-free experience. Thank you, Ian and team!
Natalia G. | September 2018