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Thank you so much for all your help over the last month to help to close our loan! Your dedicated effort to meet the very tight deadline was monumental and we are so appreciative of your professionalism and attention to every detail! As always it was an utter pleasure to do business with you.
Admand & Jinnie W.
Bill, Aja, and the entire team were very organized, efficient and super helpful. They worked furiously to get this loan to close on time. I placed quite a bit of trust in the team and they very much delivered. Very Happy!!!
Jordan L.| December 2017
It was a pleasant experience dealing with Rob Novak and his lending team. We were pleased that this team understood the complexities of borrows who own their own business and knows how to read tax returns! We would certainly use them again and have already referred Rob and his team to several friends/family members who are in the mortgage market.
Veronica R. - 10/13/16
It was pretty easy to complete application, then get notified from loan officer. The only negative is the loan took longer than I expected and it was all contingent on the appraisal. Communication and expectations on loan values were well explained.
Jo Ann P. - 9/29/16
Rob and the team made my overall experience amazing. I felt that my happiness was there number one priority. Nothing like can do attitudes to make an unexpected experience.
Austin B. - 8/25/16
Rob Novak was, quite simply, AMAZING!!!!! Very knowledge, extremely responsive, always helpful, willing to answer my questions and to relentlessly willing to work and (re-work) numbers (and to hold my proverbial hand through tears and rants about losing out on houses) at all hours, day, night, weekends and holidays. Rob successfully blew up my preconceptions (read: misconceptions) about the mortgage process and ensured that it was as painless as possible. His customer service was so exemplary...
Michelle R. - 4/11/16
Sarah and the team put a nervous wreck at ease with her first home purchase. They worked tirelessly to ensure everything required was provided in a timely fashion and stayed on top of things to guarantee I closed on time. I cannot thank them enough and if I decide to buy again will definitely use Guaranteed Rate.
Rhoda W. | June 2018
Jeff and his team were amazing to work with. Spent time making sure I understood what was going on throughout the process and were quick and timely with their part so I could close very quickly.
Alex T. | February 2019
Sarah Kohut was amazing to work with. I have already recommended her to colleagues.
Richard C. || March 2018
Sarah is responsive, professional and polite. Under difficult circumstances, she is calm but takes action immediately. She found solutions and got answers any time we asked her questions. Her replies were after a second or two we sent the emails. She was always available and helpful. She was also very patient. I strongly recommend her to anyone who wants to buy a home.
Teresa | 8/2/2017
Grace Jones was great to work with. Thorough, understanding and very helpful throughout the whole process.
Judson C. | February 2018
I am so happy that Rob Novak was recommended to me by yet another amazing professional. Rob took time to go through my whole credit report to find areas of improvement so my family and I can be where we want to be. He's also very knowledgeable and answered all my questions. It's obvious he wants the best for the client which is hard to find. I'm going to recommend him to anyone looking for a home loan.
Jade B.- Alexandria, VA
Grace Jones went above and beyond for us! She was readily available day and night to answer all our questions and walked us through the loan process. When we thought all options had been exhausted to close on time for Christmas, her persistence made sure our family was in our new home for Christmas! If you want great customer service, someone who is very knowledgeable and experienced you have found the right person!
Felicia G. | December 2017
I have used Rob Novak for 2 separate mortgages....both a purchase and a refinance. His customer service has been superb. He always stayed in communication with me and I have never had anyone work so hard to get me the best rate available as Rob did. The application process was amazingly streamlined and the prices were very fair. He and his team at Guaranteed Rate provided me with the best, most professional mortgage service I could ask for.
—Randy H.—Durango, CO
Peggy and her team were so great to work with! They are efficient, communicative, and informative. They were able to close on our house in 2 weeks which is crazy! I would definitely recommend Peggy and her team!
Mytet G., February 2019
George Spano was wonderful to work with, his team was great and the experience was relatively smooth. I appreciate everyone who helped me purchase this home.
Betty Ann G. W. | July 2018
Rob is one of the few people I can truly rely on to provide unique information and support in the mortgage industry. His knowledge of programs, guidelines and lenders is an asset to his clients on many levels. You can rely on Rob to provide clients with the best products, knowledge and pricing. I would recommend Rob to anyone looking for a loan officer
Keane NG- September 29, 2009
Rob Novak is so wonderful to work with. He took the time to explain each part of the process and answered all of our questions, often times more than once. Rob was quick to respond to calls/emails/texts and made this overwhelming process feel much easier. Thank you Rob!
Wendy M - 7/15/16
Working with guaranteed rate was great. Everything was very convenient and I liked the whole online process. Our loan officer and his team were also incredibly helpful!
Dennis K. | 7/11/2017
I was assisted by Grace Jones facilitating my funding needs. Grace was very detailed and patient in explaining the process. She has excellent customer service and always provided the right assistance and guidance throughout the loan process. Words cannot express how thankful I am with Grace and Guaranteed Rate for the help needed. The loan process was so easy with the quick online application and online document signing. I will be recommending Grace and Guaranteed Rate to all my family and...
Yolanda P. - 12/6/16