What people are saying... What people are saying... Read more
Rob and his team were awesome this was very easy for me I know they had to deal with some things that came up but they handled it and made my experience amazing. I will tell anyone I know looking for a loan or refinance about you all. Thank you!
Robert G. - 6/13/16
Rob Novak was, quite simply, AMAZING!!!!! Very knowledge, extremely responsive, always helpful, willing to answer my questions and to relentlessly willing to work and (re-work) numbers (and to hold my proverbial hand through tears and rants about losing out on houses) at all hours, day, night, weekends and holidays. Rob successfully blew up my preconceptions (read: misconceptions) about the mortgage process and ensured that it was as painless as possible. His customer service was so exemplary that I shared my experience with my colleagues during one of our weekly all-firm meetings as an example of what it feels like to be on the other side of truly effective, timely and responsive client service, and noted that that experience is the ideal that we should all strive to achieve (we're lawyers). Frankly, I miss chatting with him as he was also a delight to be around and to spend time with (at least on the phone). Bottom line: Thumbs Up! Give that guy a bonus! :-)
Michelle R. - 4/11/16
Rob Novak and his team were great!
Brent W. May, 2016
Rob was amazing! Everyone we worked with thought so as well. Couldn't have asked for an easier experience as a first time home buyer.
Jensine M. May, 2016
Rob Novak. Clone him. Have his command and commitment with impeccable integrity be a standard for every employee at GuaranteedRate.
Rob Novak was thorough, responsive and willing to explain the process as we moved forward, allowing me to have confidence. I have already shared your contact information with a friend who is interested in refinancing.
Rob did a stellar job setting up our loan. We wound up shopping rates with three different providers; while two of them just gave us standard rate info, Rob walked us through all of the rate options, and explained the advantages/disadvantages to buying down our rate vs. taking a credit for a higher rate. In other words, while most providers brought answers A, B, and C to the table, Rob brought A, B, C, and D, as well as a clear explanation for each one. His communication was great, and his team was very professional and worked just as quickly. We will definitely reach out to Rob the next time!
Justin S. - 03/25/2016
I came to Rob in the middle of a rate lock with another broker that was not working out well. Rob was able to answer all my questions honestly and only asked for a chance to offer me a better deal than I was getting from my other broker. I ended up going with Rob because he was able to answer all my questions with facts and data, he got back to me promptly and he didn't try to blow smoke or sow doubt the way other brokers can do when asked hard questions. I think Rob is an excellent mortgage broker and I have recommended him to several of my friends.
John H.—Seattle, WA
6. I've had the pleasure of speaking with Rob over the last week and have learned more about my mortgage now through the refinance process then I did during the initial process of obtaining the loan. He is very very knowledgeable and explains things in a very clear and concise manner. I think Rob's personable approach is one of his strongest points. He is a "loan geek" as he calls himself and has the answers to all my questions. He always calls back when he says he will and keeps you updated on the process.
Susan P. – Seattle, WA
With not a lot of experience in mortgages, it was great to have a top professional such as Rob to work with. He is a tireless, energetic person who stands with you throughout the entire experience. He carefully ensures that you understand all that is involved in the process and then walks with you as you go through the process. No handing off to support staff, but a high, personal interest in getting you the best available rates at the least cost. I highly recommend Rob for mortgages for purchase or refinance. You will have a top notch professional on your side.
Arne B. – Federal Way, WA
I am so happy that Rob Novak was recommended to me by yet another amazing professional. Rob took time to go through my whole credit report to find areas of improvement so my family and I can be where we want to be. He's also very knowledgeable and answered all my questions. It's obvious he wants the best for the client which is hard to find. I'm going to recommend him to anyone looking for a home loan.
Jade B.- Alexandria, VA
We found Rob through a recommendation online when we were looking for a lender/mortgage broker that could do a HARP refi for a mortgage that had PMI, which we were told is possible but something that not many lenders did, including our servicer at the time. We spent months looking for someone who could get this done and after hearing "no" countless times, we found Rob who found a way. We are so happy that we found him- he worked tirelessly to find a way to make this work and got our refinance done. We ended up saving hundreds per month as a result. We recommend Rob to anyone and everyone.
Jade B.- Alexandria, VA
I have used Rob Novak for 2 separate mortgages....both a purchase and a refinance. His customer service has been superb. He always stayed in communication with me and I have never had anyone work so hard to get me the best rate available as Rob did. The application process was amazingly streamlined and the prices were very fair. He and his team at Guaranteed Rate provided me with the best, most professional mortgage service I could ask for.
—Randy H.—Durango, CO
I was looking to refinance my mortgage and was referred to Rob through a mutual associate. Rob was very thorough in researching the best options that were available to me. He provided me with several loan options and made sure to ask the right questions so he could recommend what would be the best for me and my future needs. Rob's deliberate and professional nature has guaranteed he will earn my business when the time is right and my referrals to anyone that asks!
Edwin I. –Seattle, WA
I really appreciated Rob's expertise in assisting with a recent refinance. We were able to navigate a relatively new federal program with his guidance. He is responsive, has a great attitude, and gets the job done.
Kara Kalenius - October 8, 2012
Rob is an incredible Mortgage Broker. I have decided to change career paths but, because of his knowledge and professionalism, I plan to use him for all of my future Real Estate financing needs. As a result of my firsthand knowledge of his work ethics, I will be referring all of my previous clients to Rob. I know he will provide them the best service in the greater Seattle area.
Tom - February 14, 2008
Rob is a great Mtg Broker as he makes realistic recommendations for individual situations (he won't over qualify you and then leave you hanging). He will go the extra mile to make sure that the process is as smooth as possible which is a challenge with the current regulations and constant changes in the industry. In short he knows what he is doing and what needs to be done so he doesn't have to waste your time and/ or increase your stress.--
Jaudaun Eldridge - September 15, 2009
Hey, check out this amazing review from Shalini about Rob! “Rob Novak and his team went above and beyond to help us with the entire approval and closing process. We really appreciated their dedication and support throughout. Rob explained every step in detail as many times as needed to help us understand every nuance. He also effectively negotiated exceptions to ensure a smooth process for us. We would highly recommend Rob and his team!”
Shalini S. – Bellevue, WA – 6/2013
Rob is one of the few people I can truly rely on to provide unique information and support in the mortgage industry. His knowledge of programs, guidelines and lenders is an asset to his clients on many levels. You can rely on Rob to provide clients with the best products, knowledge and pricing. I would recommend Rob to anyone looking for a loan officer
Keane NG- September 29, 2009
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