Our proprietary proactive POD model is unique in the industry.
The efficiency of the POD, the ability to grow your career through GR University and training opportunities, and the job security provided by our solid and stable refinance business all result in increased compensation.
PODs stay consistent, so ops team members really learn how to work well with one another and their LO, becoming streamlined machines of efficiency that add just the right amount of human touch to our technology.
The best of the best are always looking for new and powerful ways to collaborate with colleagues and connect with the customer.
We’ll set you up for success on day one.
We think that our onboarding and training teams are some of the best in the industry. They make sure you have all that you need to start strong.
Fast ramp up
Onboarding offers smooth support and access to the entire platform.
Integration team
Learn from the experts how to make the most of the POD, our technology and more.
Learning and development
Stay up-to-date with ongoing training sessions. The Training Department provides ongoing development
POD Roles: Descriptions and responsibilities
CEO of the POD. The strategist and visionary of the business. Originates loans, sets up the file, and prices and places with investor. Reviews and signs closing transmittal, reviews the CD with borrower and asks for referrals.
COO of the POD - Runs overall day to day POD operations and pipeline management. Proactively manages, streamlines, and optimizes the POD Flow to increase through put (once loan is sent to processing through funding). Owns performance accountability for the POD and manages team to adhere to best of the best performance metrics.
Helps VP to originate loans, work their refi databases; helps with licensable activity throughout the loan process to free up the VP from those duties and focus on sales.
Helps VP add value and growth to his/her origination volume. Monitors process flow, marketing, business strategies, and keeps the VP organized. Point person for client and lead communication. Focused on borrower and referral partner communication, pre-application/post-closing client interaction, entering loan data into Encompass.
Front-end support – serves as a resource and complement to the VP. Responsible for a smooth transition from the VP set up and application to the UW approval. Center of the operation focusing on swift transition from VP to UW approval.
Back-end support – performs all responsibilities to obtain the Clear to Close milestone. Owns final & most time sensitive part of the POD Flow Responsible for satisfying all outstanding UW conditions to obtain a “Clear to Close”.
All-around support for MC/LC and the POD. Proactively support MCs and LCs with tasks related to increasing production, promoting efficiency, reducing error, and ensuring high quality work product. Focuses on day-to-day tasks assigned by the MC or LC based on automated processing triggers.
Works in parallel with the LC to make sure all documents and final figures in the file are ready for closing. Primary focus is LC Dashboard prepin parallel with the LC obtaining the CTC. Obtains 3rd party orders, reviews and request updates, and prepares the file for submission to closing.
Underwriting consists of three specialty groups: Conventional, Government and Jumbo. Dedicated teams increase quality and efficiency and provide unparalleled customer service and product knowledge.
Culture
We’re a little different. We are a company with a soul, a team of individuals connected by a camaraderie unique in the business. The very core of who we are is to make a positive impact on the lives of every person we touch.
Giving Back
The Rate Foundation provides customized financial support to those working to overcome extraordinary hardships. Our goal is to offer hope to those in crisis—an opportunity to stop, take a breath and begin healing. In 2022, we granted over $701K in aid.