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My husband and I are self employed so obtaining a mortgage is no easy task but the team at Guaranteed Rate (Jim, Bridgette, Souzy, Kristen) we’re all very easy to work with and made sure we closed on a new construction home in St. Charles. It is our dream home and we can’t thank this team enough for all their hard work in making our dreams come true. Please do not hesitate to contact this team for a mortgage.
Kara A. | April 2019
Jim Jefferson and his team did a great job. Jim is extremely helpful, responsive and knowledgeable... and he has an excellent team in place.
Kenneth K. | April 2019
You guys worked in such a timely matter to ensure everything was ready to go. As a first time homebuyer, everyone I worked with was patient and helpful with all my questions! I had to have a loan type change last minute. During this time, I know you all worked so hard to get everything ready for me to close. You also went out of the way to send little gifts and make the cutest wine bottle with my new place on it! I really appreciate everything the team has done. You helped make buying a home...
Amanda L. | April 2019
Excellent service! My wife and I cannot be happier with guaranteed rate. They gave us a wonderful rate, and I would use them without hesitation in the future.
Mark H. | April 2019
Noelle Gollinger was so amazing to work with! She was so supportive and communicative and really helped put us at ease as first time home buyers!
Colleen N. | March 2019
As a first time buyer, I found the entire experience very smooth!
Peter J. | March 2019
Noelle did everything in her power to make our loan possible especially when it wasn’t looking so good.
Kimberly R. | February 2019
Jim and his entire team were amazing! They exceeded all of our expectations. We will recommend them to our friends and family. Thank you for everything.
Nathaniel M. | January 2019
Very straight forward and very professional staff. I enjoyed the customer service very much.
Simon S. | January 2019
It was a pleasure working with Jim Jefferson and his team.
Jacek M. | January 2019
Thank you so much for the entire Team! Very professional, organized, and coordinated!
Olesya L. | December 2018
The mortgage team was very helpful and amazing! I was able to close with lightning speed on very short notice!
Guillermo G. | December 2018
Noelle made the entire process smooth and helped me understand all my options, we closed with a lower up-front cost than I even anticipated and the process was effortless. She even went the extra mile to be there at my close, which was invaluable when we ran into technical issues submitting the final paperwork, and she could coordinate everything right there in person.
Paul B. | January 2019
Jim Jefferson and his team were amazing; they made my first property purchase a breeze! They will be highly recommended to all of my family and friends.
Kevin L. | December 2018
My experience with Jim and the G-Rate team has been nothing short of AMAZING. Jim is exceptionally professional, knowledgeable, and responsive as we navigated our new home construction. I will not hesitate to refer him and Guaranteed Rate to my friends and clients. THANK YOU!!!!
Reginald S. | November 2018
Great customer service, smooth process. Jim was excellent explaining the options and responding to text and massages. Will definitely work with Him again
Ewa L. | October 2018
I felt like if I had a question or a concern I could talk to Noelle or the other members that were part of my lending team. I primarily was in contact with Noelle, and she did a great job, easing my anxiety over anything that I was unsure about.
Lisa S. | November 2018
Jim Jefferson made it possible for me to close my loan on time. With his extraordinary effort, I would not be spending tonight in my new home.
Robert W. | October 2018
I appreciate the great customer service and professionalism of Jim Jefferson and his team.
Robert M. | October 2018
Very professional team. Answered my questions as the process was completed. Followed up to make sure everything went smoothly. Closed in a very timely manner.
Julie M. | October 2018
Very helpful...customer service was phenomenal.
Kendric H. - September | 2018
Guaranteed Rate provided excellent customer service and truly made a dream a reality. I appreciate all their help and support!
Ulysses D. | September 2018
We were pre-approved on new construction with G-Rate. The lender with whom I had had my previous mortgage shopped us pretty hard and was able to offer an extremely competitive rate, so we "switched horses mid race." BIG MISTAKE! SIX days before we were scheduled to close, the lender denied the mortgage because part of our down payment was made with capital gains from cryptocurrency. They offered no logical or reasonable solution. I called Jim Jefferson, prepared to beg to be taken back as a...
Carly R. | September 2018
Jim and his team were extremely professional and knowledgeable. Jim spent plenty of time with me on the front end of the process walking through different loan options to find the best option for us. The software platform that Guaranteed Rate uses make the loan application process extremely easy. Uploading documents is very clear and intuitive. Jim and his team are always in touch if needed and very were responsive to questions when I had them. I was very impressed by the competence that every...
Mason B. | September 2018
Awesome team work. Awesome to work with. Great communication! It took them less then 25 days to acquire and process the loan. And get the approval! Amazing! Extremely grateful!
Scott H. | September 2018
Made my first time home buying experience quick and easy!
Nick A. - August | 2018
The team is extremely professional and knowledgeable! It was a joy to work with them.
Gary W. | July 2018
Jim and his team were excellent! Jim was able to make our first home purchase easy and was happy explain each step to us. I would highly recommend Jim and his team to anyone looking for a mortgage.
George S. - July | 2018
The whole staff was top-notch! They made it so easy that I didn't need to make any phone calls or emails. I was impressed with how they kept me updated on the progress.
Amanda L. | June 2018
Jim, Bridgette, and Patti were amazing! They were always there to answer all of my questions and concerns. Also everything was done in a timely manner.
Alyse W. | June 2018
Jim Jefferson and Bridgette Piejko pulled off the impossible. With less than 2 weeks to close USAA decided not to honor my 5 percent down-payment because my townhouse appraised as a condo. They tried to get me to put 10 percent down or else and were horrible in communicating with me in a timely manner. My real estate agent connected me to Jim who said if anyone could get me to still close on time it was him. He clearly told me the steps and he and Bridgette communicated every step of the way....
Kimberly M. | June 2018
Jim Jefferson and his team were excellent. They just about moved mountains to get to the early closing the seller requested.
Merilou B. - June | 2018
Dealing with Jim Jefferson and his team. Very helpful and honest.
Fatlume B. | June 2018
Working with Jim made my loan process easier and the attention and explanation that Jim provides is really helpful in the process
Venu V. - June | 2018
My experience with Guaranteed Rate has been great. I had a bad situation with a lender 3 weeks before closing and Guaranteed Rate was able to step in, secure my loan, and still keep my original closing date. The entire team rocked my first home loan. I highly recommend them for your home loan needs.
Christine W. | May 2018
Jim made the whole loan process a breeze. He and his team were very professional at every step of the way and showed patience and respect at every interaction. Being able to utilize technology in verification and digital signature capture very convenient and true testament of a company that it adapting with the time. I know Jim will always be available to answer any questions my wife and I will have in the future. He will be highly recommended to friends and family.
Paul O. | June 2018
Jim Jefferson's team was outstanding, explained everything to me, gave me warnings when something important was coming over that needed my attention. This whole process was very stress less. Thank you...thank you...Thank you!!!!!!!!!!!!
Ann S. | May 2018
I am truly grateful and appreciative of all of Guaranteed Rate's teamwork, dedication, commitment, and time in helping me obtain a loan for my home. The team in whom I worked with was very helpful and they always kept in constant communication with me to ensure that they had the necessary documents for my loan. I would definitely recommend others to Guaranteed Rate.
Jessica G . | May 2018
I appreciate the help and guidance I received from Jim Jefferson and his team. The team made me feel confident in my home buying process. I was so glad I choose Guaranteed Rate. Thanks for all your help!
Tiffany H. | May 2018
Everyone was very professional and knowledgeable about my loan. This was a great team to work with and I would definitely do business with them in the future.
Sheri R. - April | 2018
Guaranteed Rate made the process of buying a house stress free and I am very happy that I chose Guaranteed Rate. Jim Jefferson was very helpful and made the process easy.
Adrian R. - Montgomery, IL | JAN 2017
The entire staff was prompt, professional, attentive, knowledgeable, courteous and very hard working. They set the closing date and had every required item in place for the closing. AWESOME Staff!
Lance L. - Aurora, IL | DEC 2016
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