I was in a situation and needed a cash out refinance with lightening speed. Reggie and his team were able to handle everything with a speed an efficiency that far exceeded my expectations. Reggie had an entire team to assist with the various stages, but always stayed involved. I never felt 'handed off' even though his entire team was truly amazing and obviously competent. Reggie responded to emails very quickly even if outside of business hours. Jennifer introduced me to the team. Priscilla kept the ball moving with all the crazy details needed just for a complete application package to make sure things could go smoothly with underwriting; and Cathy Gramm was stellar in all the final steps. She virtually 'held my hand' through the final days and made sure that everything was complete so there was nothing left to chance that might delay final funding. I can't say enough good things about this entire team and the incredible process. After having a terrible experience with Wells Fargo - my mortgage company for more than 15 years - I entered this process without much hope of accomplishing my goal. Thanks to them, I’m able to spend time with my Dad in his time of failing health.
Stephanie N. | April 2019