With Medicare Ratings in Doubt, How to Evaluate Nursing Homes
Failing to investigate could endanger your loved one
Medicare created its five-star rating system for nursing homes to simplify the complicated process of choosing a facility and to provide peace of mind to families. Unfortunately, a recent investigation by the New York Times shows, some in the nursing home industry have been gaming the system in ways that could endanger patients.
I recommend you read the New York Times’ at-times gruesome reporting, and that you don’t take its warnings lightly.
Now, in spite of those findings, what can you do when the time comes to entrust a loved one to such a facility, whether for a limited rehabilitation after, say, a knee replacement, or a longer stay, if dementia has set in? Tales of helpless patients suffering from communicable diseases, dehydration, malnutrition, neglect and abuse make choosing a nursing home seem like a life-and-death decision.
Assessing a nursing home takes a lot of work
Hopefully, when you bought a home and car, helped your kids choose a college, and made other momentous life decisions, you did some deep digging. That is what’s required in choosing a nursing home now, given that confidence around the Medicare ratings has been shattered.
You’ll need to make use of the abundance of public records and other material available online, from inspection reports and ownership records to civil lawsuits and criminal complaints. Also, talk with friends and acquaintances who have family members already in nursing homes about the facilities they use and lessons they’ve learned.
And then, when you think you have found an exceptional facility or two, make time to personally visit each one — more than once, if possible — to see for yourself how patients feel they are treated, and to ask detailed questions of doctors, nurses, orderlies and administrators, not just the sales team. A booklet from the Centers for Medicare and Medicaid Services (yes, the very same agency that let its ratings be gamed), “Your Guide to Choosing a Nursing Home,” includes a list of issues to check on and questions to ask.
Do not wait until the last moment. Your inquiry could take weeks or longer and, prior to the pandemic, many top quality nursing homes had waiting lists.
Useful information from an independent news site
You might want to start at a public database called Nursing Home Inspect, from the nonprofit news outlet ProPublica. It ranks nursing homes by such metrics as the amount each one has paid in health and safety fines and the number of “serious deficiencies” that inspectors discovered on their premises. A deficiency, or violation, is considered serious if it puts one or more patients in “immediate jeopardy.”
The ProPublica site also has some state-by-state data and enables you to zero in on individual facilities, where you can learn how many patients each nursing home cares for, how many have been infected with COVID, and the number and severity of violations that inspectors have found. It also links to inspection reports describing each deficiency, so you can see how serious it was and whether the same problem occurs often at the same location.
This is tedious work, but reading inspection reports and then asking very direct questions about them of a nursing home should help brush aside the sales pitch and focus the discussion on actual conditions.
Medicare Compare, the government site, still has some value if you ignore ratings components that rely on self-reporting by nursing home operators: quality of care and staffing, which the New York Times found were too often gamed. The site catalogs information that is not reported by nursing home operators, including fire code violations and federal fines they have had to pay for health and safety violations.
Ownership of the nursing home matters
Medicare identifies the legal owner of each facility and whether it is a for-profit or not-for-profit business. If the owner is a for-profit enterprise, it is likely to be a limited-liability company with a name like AL 6 Holdings LLC. The name may be inscrutable, but it offers useful information: It suggests the owner could be a private equity firm.
Those firms, which pool money from investors to buy businesses they think might have needlessly high costs or poor managers, have increased their investments in nursing homes and other medical providers from less than $5 billion in 2000 to $100 billion in 2018, according to economists at the Center for Economic and Policy Research and Cornell University.
The trend has not been all good for patients, according to a recent National Bureau of Economic Research (NBER) paper. Since private equity firms often borrow money to increase profits, they can shift cash flow toward debt payments and away from patient care when they take over a nursing home.
“We find that going to a (private equity)-owned facility increases 90-day mortality by about 10% for short-stay Medicare patients, while taxpayer spending over the 90 days increases by 11%,” the Cornell University report states.
“Furthermore, we document declines in nurse availability per patient and in measures of compliance with Medicare’s standards of care. We also find a corresponding increase in operating costs that tend to drive profits for (private equity) funds.”
Other nursing home findings
Private researchers and government auditors alike have documented that nursing homes widely underreport the extent of bed sores, falls, weight loss and even physical abuse among patients in their care. Researchers at the University of Chicago, for example, identified 150,000 major falls involving nursing home patients from January 2011 through September 2015, but their journal article says that more than 64,000 of them were never disclosed to the authorities.
Not all nursing homes are the same, of course. Another paper from the NBER did find a helpful correlation between Medicare Compare ratings and patient recovery. Hospital patients who are discharged to nursing homes with high Medicare Compare ratings experience “significantly lower mortality, fewer days in the nursing home, fewer hospital readmissions, and more days at home or with home healthcare,” the NBER paper concluded.
The problem, of course, is weeding out the facilities that gamed the reporting system to get a high Medicare rating. That’s where you come in.
Portia Y. Cornell, the lead author of the NBER paper and an investigator in the Department of Health Services, Policy and Practice at Brown University, stressed the importance of personally vetting nursing homes. It is the only way to observe how staff treats patients, how well patients are dressed and groomed.
“Smells, cleanliness, a stimulating environment — there are some things you cannot get from the internet,” she said.