What people are saying... What people are saying... Back to profile
professional, fast turnover, high responsiveness of the team members, and flexibility with regards to considering our personal (financial) situation while accommodating our needs and wishes.
Christian S. - | May 2021
They've been great to deal with
Cheryl R. - Watertown, MA | May 2021
Very easy to work with, comprehensive in the types of properties they finance.
Shar V. - Nashville, TN | May 2021
Very responsive and professional
Adam S. - Medford, MA | May 2021
We love Seth! He made it extremely transparent and easy for us. Also helped us with another issue by handing us to the right people.
Cara P. - Somerville, MA | May 2021
Shant and Ross were great to work with
Patrick B. - Everett, MA | May 2021
Outstanding professionalism and knowledge
Daniel D. - North Reading, MA | May 2021
The team was amazing. The entire process was extremely smooth. Each person I worked with was always available for questions.
Elizabeth K. - Boston, MA | May 2021
Service was excellent and Jared Lamb made himself available to answer any questions I had throughout the refinance process.
Mary G. - Framingham, MA | May 2021
Shants team is awesome. Always on point and gets the job done fast and easy
Michael A. - Watertown, MA | May 2021
Very professional service, always prompt reply to emails, and everything done within the timeline for closing!
Izabela P. - Quincy, MA | May 2021
They always do a great job!
Jeffery D. - Watertown, MA | May 2021
the staff are caring, efficient and on-point. the process is easy and nicely facilitated by the online document submission tools.
Samuel H. - Holbrook, MA | May 2021
Great team, easy to work with, much faster response time than other options.
James P. - Boston, MA | May 2021
Shant and his team made our mortgage experience so pleasurable through timely updates, prompt responses and great customer service.
Naresh M. - Stoneham, MA | May 2021
Always available. Kept me updated. Online platform is easy to use.
Raj T. - Sudbury, MA | May 2021
Guaranteed Rate just makes it easy. Shant's team made this as painless as it could be and was there to prompt us when things were needed.
Michael M. - Somerville, MA | May 2021
Great rate, excellent service and extremely quick close.
William C. - Westford, MA | May 2021
I worked with Cynthia Jones she is awesome!
Thomas B. - Marblehead, MA | May 2021
Shant Banosian and team is superb
Antonio E. - Lexington, MA | May 2021
Customer service, intentionality with regards to working in my interest, professional attitute and optimism
Darrell W. - Roslindale, MA | May 2021
Seth, Nadia and Jessica gave us excellent service.
Edward L. - Putnam, CT | May 2021
Everyone was very helpful and quick to respond throughout the process and they offered competitive rates and fees.
Krystal C. - Cambridge, MA | May 2021
Both the initial mortgage and this refinancing have been as painless as possible. And the team has been incredibly helpful and attentive.
Elizabeth S. - Stoneham, MA | May 2021
They were helpful and patient
Andrea L. - Ashland, MA | May 2021
Great service from Loan officer Shan’t and his team, especially Julie.
Nina F. - New Smyrna Beach, FL | May 2021
Responsive, fast service with good rates.
Eric E. - Hoboken, NJ | May 2021
Great experience with GR! Was able to do 2 refis in quick succession and at a great rate.
Hanching F. - Brookline, MA | May 2021
Friendly and professional service from all team members, including clear instructions and prompt follow-up on all questions and document submissions.
Colin E. - Apex, NC | May 2021
All the staff I worked with were amazing.
Lindsay H. - Brooklyn, NY | May 2021
Seth Lopes along with the whole Guaranteed rate team provided exceptional service throughout the entire refinancing process!!
Timothy G. - Hingham, MA | May 2021
Everything went relatively smoothly and timely.
Nairi N. - Milton, MA | May 2021
Great customer service and quick and easy
Adam V. - Watertown, MA | May 2021
Libby kyros was excellent, very responsive, informative and helpful. Rose as well.
Michael M. - Windham, NH | May 2021
Results, professionalism, communication (everything)
Steven G. - Framingham, MA | May 2021
Everyone was very professional and efficient. Process seemed streamlined and easy enough to complete. I did not seem to have to worry about any timelines. Everything was done ahead of time.
Debra F. - North Andover, MA | May 2021
Excellent communication and great doc process
Joseph D. - Boston, MA | May 2021
There are always some issues with getting a mortgage but the staff was accessible and, willing and able to answer questions.
Lorenzo P. - Billerica, MA | May 2021
Shant’s team is amazing and go out of their way to help with my loan. Ross Wilson is great!
Hong - Phuong N. | May 2021
Prompt, professional, responsive
Liam B. - Waltham, MA | May 2021
Easy to use website, very responsive to email questions
Richard H. - Charlottesville, VA | May 2021
Everyone was very responsive with timely updates and easy to work with
Margaret C. - Watertown, MA | May 2021
Easy to work with, very responsive - even during the weekend.
Timothy M. - Beverly, MA | May 2021
I found all the the professionals involved to be exceptionally thorough, responsive and accurate. Everything moved like clockwork, and every question was promptly addressed and resolved.
Eileen C. - Winchester, MA | May 2021
Libby was fantastic and was so helpful. She was quick to respond and answered all my questions.
John K. - Chelsea, MA | May 2021
Everything was very efficient. Professional. Kind. Supportive.
Christine L. - Boston, MA | May 2021
We had an overall good experience with Guaranteed Rate
Paulo P. - Somerville, MA | May 2021
Fantastic customer service, personalized experience, and prompt follow-ups.
Genevieve M. - Wrentham, MA | May 2021
Everything was easy with Guaranteed Rate
Asier S. - Orange, CT | Apr 2021
Process was relatively easy, enjoyed working with Shant and his team.
Kathleen S. - Wakefield, MA | Apr 2021
Great team to work with, we had to close quickly on a house in another state and Shant's team was able to get things done
Colum O. - Holden, MA | Apr 2021
Process was easy, Seth and Jessica were very helpful throughout and also extremely easy to get along with
Brandon B. - Milford, MA | Apr 2021
Extremely organized, personable, responsive
Steven C. | Mar 2021
The process is always so easy. The user expertise is straightforward and easy, the people are fast, responsive, and organized!
Nina K. - Boston, MA | Apr 2021
Easy to work with and trusted that I was getting the right support. Seth was terrific
Aaron E. - Jamaica Plain, MA | Apr 2021
I had a great experience with Guaranteed Rate. Everyone was so transparent and helpful throughout the whole process.
Lauren S. - Cambridge, MA | Apr 2021
I felt that GR was professional and supportive all the way through the process. Very responsive to questions and concerns.
Laurie W. - Sharon, MA | Apr 2021
Efficient and straight forward
Mario B. - Boston, MA | Apr 2021
diligent, easy to contact even after hours, responsive, and willing to spend time talking things through for those of us who are new to mortgages!
Cynthia N. | Mar 2021
Process was very streamlined and efficient. People were also good to work with.
Tara H. - Framingham, MA | Apr 2021
The personalized service was above and beyond.
Richard D. - Boston, MA | Apr 2021
It was super easy working with Shant and the team. I had total trust in them through the process to help me & make sure we were on top of all the details in a timely manner.
Lisa S. - Waltham, MA | Apr 2021
Painless process and very supportive team with competitive rates
Madhura K. - Lansdale, PA | Apr 2021
Easy to work with, helpful, great rate. Very customer focused.
Elaina P. | Mar 2021
The team was super nice and helpful to get every step completed on-time!
Onur K. - Medford, MA | Apr 2021
Shant B was a pleasure to work with.
Matthew R K. - Westborough, MA | Apr 2021
Very efficient, very organized, highly responsive
Deepak R. - Somerville, MA | Apr 2021
Very helpful, good rates, and easy transaction.
Phillip W. | Mar 2021
The process was very seamless from start to finish. Everyone we worked with were professional, yet down to Earth. We learned a ton in this process and felt like we had white glove experience.
Miriam K. - Boston, MA | Apr 2021
Provided the best rate and based on previous experience with them.
Allen B. | Mar 2021
They always provide exceptional and timely service
Omar M. - Westwood, MA | Apr 2021
They made the process very easy!
Meriden E. - Stoneham, MA | Apr 2021
The team in which I worked for my refinance was very professional and they did everything on time and provided accurate information throughout the process to get completed.
Vasudevan K. - Andover, MA | Apr 2021
Great communication and execution
Tanis M. - Marblehead, MA | Apr 2021
The team was very professional and responsive. And the rate is great!
Tiancheng Y. | Mar 2021
Guaranteed Rate made everything simple from start to finish and the staff was extremely helpful. If I had a question the question was answered in a timely fashion.
Sean M. - Marlborough, MA | Apr 2021
keeps us up to date with opportunities for re-financing and makes a burdensome process easier than usual.
Joshua R. | Mar 2021
Great team, all the expertise and resources needed for any situation
Peter C. - Waltham, MA | Apr 2021
Best service anywhere. Highly efficient and knowledgeable team
Robin D. - Needham, MA | Apr 2021
Everyone on my team was knowledgeable, patient, and friendly!
Rachel K. - Boston, MA | Apr 2021
Awesome team - Shant, Ann Marie, the entire process was smooth and very responsive. I appreciate that.
Shawn H. | Mar 2021
Every person who worked with me made everything very smoothly. I didn't have to worry about anything during the whole process.
Anne Caroline S. - Harrison, NJ | Apr 2021
Excellent, reliable service. The team always takes the time to talk and answer all of my questions. Very responsive to questions at any time of year even when not in the middle of a refi, etc. too.
Jason S. | Mar 2021
Very professional and quick with a response.
Wood R. - Boston, MA | Apr 2021
You gave us an incredibly low rate and fees, and you streamlined the whole process for us. Overall wonderful experience and we''d gladly do it again. We''ll be giving you top-notch reviews in all the usual places.
John L. | Mar 2021
everyone I worked with is professional and efficient.
Hsin Wei W. - Cambridge, MA | Apr 2021
I have used Guaranteed rate twice now and the process was super easy.
Christopher M. - New Canaan, CT | Apr 2021
The product offered (good rate, no fees at closing) is top notch.
Russell M. | Mar 2021
They have been very easy to work with.
Benjamin M. - Medway, MA | Apr 2021
The team is patient, fast responsive, willing to help and always professional.
Rui Z. - Worcester, MA | Apr 2021
Always responsive and helpful and have gotten me great rates several times.
Zachary B. - Bedford, MA | Apr 2021
Efficiency, expediently good customer service
Robert B. | Mar 2021
The process was clear and concise, the support was there at all hours for questions and concerns and everyone moved quickly to help support us.
Andrew V. - Quincy, MA | Apr 2021
Seth Lopes is a most genuine and professional broker. I have financed 4 mortgages in the past 3.5 years and he was by far the easiest and most knowledgeable person to deal with. His ethics are second to none. His staff was very professional as well.
Jeremy F. | Mar 2021
Very organized and smooth process. The communication was consistently clear from start to finish. There was never a shred of doubt.
Jason C. - Hingham, MA | Apr 2021
Outstanding experience. Can’t say enough about Shant and his team!
Scott F. | Mar 2021
Guaranteed Rate consistently had professional interactions and were understanding when dealing with slowdowns brought on with the new home build.
Rondey S. - Dorchester, MA | Apr 2021
Jared was the man. This was my first loan and he went above and beyond to ensure I knew what I was doing. Great job overall.
Charles B. | Mar 2021
I was referred by a friend to Shant Banosian. They have worked with him several times and had a great experience.
Katsiaryna A. - Framingham, MA | Apr 2021
Very Professional Team.Guaranteed Rate delivered a level of excellence from Day 1.
David A. - North Billerica, MA | Apr 2021
Was incredibly pleased with their responsiveness, transparancy and professionalism.
George A. | Mar 2021
Best Mortgage company and people I have ever done business with. No hassle no pressure and work with your individual circumstances. The only company I will consider doing a mortgage through.
Julian G. - Andover, MA | Apr 2021
The process was very clear clear and reassuring
Benjamin O. | Mar 2021
Fast, efficient service. Everything seemed fair and clear and they made the process easy.
Joseph Z. - Natick, MA | Apr 2021
the team is very helpful and responsive!
Brittany M. - Boston, MA | Apr 2021
Excellent rate and service
David H. - Hull, MA | Apr 2021
Excellent communication and service.
Richard M. - Burlington, MA | Apr 2021
Super responsive team throughout the process. Made it really easy to get questions answered and stay on top of what we needed to provide.
Nathan B. | Mar 2021
Everything about the process went quickly and smoothly from beginning to end. I was very satisfied with my experience.
Christopher L. - Watertown, MA | Apr 2021
The process was easy and Seth Lopes was great
Sarah C. - Natick, MA | Apr 2021
Always answered the phone, closed on time, gave fair rates.
Rebecca W. | Mar 2021
Awesome team and very very wicked closing
Michael Q. - Stockton, CA | Apr 2021
Always fantastic service. Have recommended several people over the years to Shant and his team.
Christopher A. | Mar 2021
Excellent service and great product.
Edward B. - Worcester, MA | Apr 2021
I was extremely pleased with my experience with GR. The entire team was wonderful!
Jessica M. | Mar 2021
Prompt and professional service
Daniel M. - East Longmeadow, MA | Apr 2021
Great customer service and ease of use
Megan H. - Concord, MA | Apr 2021
easy and friendly with good rates
Wendy C. | Mar 2021
Perfect..., coordinated, clear, automated seamlessly
Barrie B. | Mar 2021
They people were on top of everything, they were fast and efficient. Extremely easy to deal with.
Mari H. | Mar 2021
The excellent mortgage rate, the ease and availability of the team from the pre-approval process to the closing date, and the very well set-up online user interface!
Nisha D. | Mar 2021
Shant and his team went above and beyond to help us through the process and get us a good rate.
Catherine E. | Mar 2021
Most seamless effortless mortgage experience ever!
Danielle S. | Mar 2021
Easy, completely online process. Awesome staff who do exactly what they say. Great mortgage rates.
Reejo M. | Mar 2021
Professionalism, prompt, easy to understand and a pleasure inrefi communications
Paul N. | Mar 2021
Everyone who worked with me was very responsive and patient with my million questions
Diane H. | Mar 2021
Ease of the process was paramount
Stephen G. | Mar 2021
Everyone was great to work with and made the process really simple!
Brooke B. | Mar 2021
Shant and his team were so helpful and super responsive, which made the process a lot more pleasant.
Mary M. | Mar 2021
Fantastic and responsive service, extremely professional
David B. | Mar 2021
Third time we have used Guaranteed Rate. Always great service, seamless process.
Sandra H. | Mar 2021
expertise, customer service/responsiveness, platform
Samuel A. | Mar 2021
They were always responsive in a timely manor, went above and beyond in their proactivity, and were all around enjoyable people to work with.
Sarah S. | Mar 2021
Everyone I worked with was helpful, kind and so responsive.
Kathleen L. | Mar 2021
Shant and his team are the best mortgage brokers I have worked with - they made the process so smooth and were always available to assist and answer questions
Scott R. | Mar 2021
Positive experience with their responsiveness.
Cagdas K. | Mar 2021
easy process, good communication
Timothy A. | Mar 2021
Awesome service and you guys were vital to meeting our tight closing deadlines
Luis S. | Mar 2021
Website was user friendly. Process was easy
Loretta M. | Feb 2021
We used them for our first mortgage and are return customers.
Karin C. | Feb 2021
Very thorough, communicative and accommodating.
Amanda P. | Feb 2021
Very professional, efficient and guided us through the process from start to finish.
Daniel L. | Feb 2021
Very helpful and very good customer oriented
Jeannette S. | Feb 2021
Very efficient and professional
Ellen B. | Feb 2021
Very efficient and excellent customer service
Jenny Y. | Feb 2021
Very easy to work with. Made the process very tolerable.
Dean W. | Feb 2021
Very easy process, everyone I worked with was nice and easy.
David O. | Feb 2021
Very easy process to get the loan approved and refinance completed
Ryan M. | Feb 2021
Very easy and quick process with consistent follow-up.
Jennifer M. | Feb 2021
Two mortgages - original and refinance - both times great experience, great rate, easy process, professional people.
Sergey C. | Feb 2021
This is my 3rd time using GR as my mortgage broker and every time has been extremely pleasant. I so much appreciate Seth reaching out proactively to talk about refinancing and he was great about checking in throughout the process to make sure things were going smoothly. The team overall was so great about keeping things on track and making sure that we closed in a timely manner.
Arianna B. | Feb 2021
They were very easy to work with
Panos T. | Feb 2021
They made everything easy and streamlines
Melanie P. | Feb 2021
They helped us get a great rate
Joy D. | Feb 2021
They are easy to work with.
Helen S. | Feb 2021
The team was great and the process was incredibly easy
Christopher A. | Feb 2021
The service is amazing. We get prompt answers to questions and the process is smooth.
Shanna B. | Feb 2021
The process was seamless and frictionless. It was like hitting the "easy" button. Seth and the team were helpful and responsive.
Michael K. | Feb 2021
The people I dealt with, including but not limited to Seth Lopes, were awesome through the whole experience. It was painless and easy, everything was explained, and went off without hitches. The staff walked me through everything, were personal, and a pleasure to work with throughout the mortgage process.
Louis M. | Feb 2021
Team was responsive and helpful.
Nicholas M. | Feb 2021
so fast and good communication
Charlotte B. | Feb 2021
Smooth process from start to finish. The entire team made the first time home buying experience easy and stress free.
Kelsey M. | Feb 2021
Shant was amazing! Intelligent, caring, responsive, GREAT
Alexandra M. | Feb 2021
Shant was a pleasure to work with and it was a very competitive rate
Zachary P. | Feb 2021
Shant provided clear and concise communication throughout the refinancing process - he could not have made it easier to close on our new 30 year fixed mortgage. He was always available to talk even when signing our documentation. It was beneficial to do much of the process "virtually" as the world is in the middle of a global pandemic - but customer service was always topnotch. His team was helpful without being pushy which I always appreciate. I would not hesitate to reach out to him again when looking at future investment opportunities or refinancing. Thank you!
Kathryn M. | Feb 2021
Shant Banosian & his team are great. They made the process easy, convenient & fast.
Lora M. | Feb 2021
Shant and his team were great!
Adam D. | Feb 2021
Shant and his team are great to work with! Very courteous and professional, always looking our for our best interest.
Jessica D. | Feb 2021
Shant & his team are fast, efficient, & friendly. They are true professionals. This is the 3rd time I’ve worked with Shant
Ameer I. | Feb 2021
Seth was there for us every step of the way completing this process.
Joseph O. | Feb 2021
Seth was able to provide great service that was fast and able to answer all my questions.
David C. | Feb 2021
Ross Wilson - great advocate, very accessible and responsive, got me an even lower rate than was first agreed to!
Miriam G. | Feb 2021
Responsive and knowledgeable team
Melissa B. | Feb 2021
Quick response to our initial request about refinancing options, always friendly service.
Klavs D. | Feb 2021
Prompt response, friendly staff, good product and rates
Michael C. | Feb 2021
Professional, timely and easy to work with
Donald L. | Feb 2021
My second time working with them and everything ran very smoothly and quickly!
Grace M. | Feb 2021
Made the process easy/simple
Matthew B. | Feb 2021
It was seamless, quick and over the top quality of service
Katelyn C. | Feb 2021
It was a smooth and easy transaction
Max W. | Feb 2021
It was a great experience.
Marc D. | Feb 2021
incredibly easy to work with
Jeremy B. | Feb 2021
I liked that everything was handled in a timely manner. Communication was always on point.
Grecia S. | Feb 2021
I am very satisfied with services provided. They answered all my questions, returned all my calls and they very efficient
Guarionex H. | Feb 2021
Great Service. Shant and the team were wonderful to work with.
Paul E. | Feb 2021
Great service, were easy to get in contact with and were very transparent.
Jonathan L. | Feb 2021
Great service, fast response, knowledgable, answers all your questions
Marie A. | Feb 2021
Great service and attention to detail!
Laura W. | Feb 2021
Great rate, great service from shant he is the best mortgage broker I have ever worked with.
David F. | Feb 2021
Great customer support, explanation of the processes by the team, and a great rate.
Eric P. | Feb 2021
GR was so easy to deal with.
Paula L. | Feb 2021
GR has a great team to work with.
Brian S. | Feb 2021
Good service, faster transaction than typical bank
Darius S. | Feb 2021
Good response from all involved.
Richard C. | Feb 2021
From beginning to end everything was easy from uploading documents to closing
Danielle A. | Feb 2021
Fast and perfectly organized. Extremely responsive. All of moving parts. All of your team members not only serviced me but also my broker.
CATHY F. | Feb 2021
Excellent service from beginning to end, very responsive, great team to work with.
Kevin L. | Feb 2021
Excellent customer service during the whole process up to the closing.
Elizabeth G. | Feb 2021
Excellent communication, easy to work with.
Beth B. | Feb 2021
Excellent communication & customer service
Chris G. | Feb 2021
Excellent and timely communication
Michael B. | Feb 2021
Everything was so seamless from beginning to end. The team was always available to help with any questions, asks, etc. and was always so thorough. As first time homebuyers, the Guaranteed Rate team made this intimidating process super easy and very UN-intimidating!
Michelle W. | Feb 2021
Efficient process, great communication, great rate
Jeffrey H. | Feb 2021
Efficiency and communication were top notch!
Thomas P. | Feb 2021
Easy, painless process, good communication
Jamie L. | Feb 2021
East, fast and a great rate. All online as well.
Brandt E. | Feb 2021
Ease of use, clear and concise explanations. Always available for questions and concerns.
Mark C. | Feb 2021
Customer service was excellent
Michael M. | Feb 2021
Because their attention throughout the process was excellent.
Rafael D. | Feb 2021
Because it was so easy and the rates were fantastic
Mitchel C. | Feb 2021
The whole process was seamless and everyone I dealt with throughout the process were fantastic. Their professionalism and friendliness was refreshing, especially my underwriter, Diego Garcia who went above and beyond to help me through the process.
Kevin R. | Jan 2021
2nd time working them and it couldn''t be easier!
Richard T. | Feb 2021
Speed, communication, everything online
Stephanie H. | Jan 2021
Exceptional service that made me feel like a valued customer!!!
Dana M. | Jan 2021
Very easy process. Both Shant and Ross were great and easy to work with.
David L. | Jan 2021
Seth and team were excellent to work with! This is our second time working with Guarenteed Rate and the process is easy!
Erin S. | Jan 2021
Shant''s team was excellent to work with. As first-time home buyers, we were nervous but Guaranteed Rate did a great job of making sure every step was clear and was very responsive when we had questions.
Nevena T. | Jan 2021
Amazing Customer Service. Every single employee I have ever worked with provides A+ service.
Jeffrey P. | Jan 2021
Perfect service! Quick, courteous and high quality!
Olga B. | Jan 2021
Easy to talk to about my concerns
Virginie I. | Jan 2021
G R kept us very informed through the entire process.
Joseph R. | Jan 2021
Process was very easy and the staff was great to work with. Always kept us up to date with what was going on and very quick to reply to our questions.
Steven M. | Jan 2021
Excellent and knowledgeable team
Agapi S. | Jan 2021
Easy and honest with us and you were pretty communicative throughout the whole process!
John H. | Jan 2021
We had started the process with someone else and got a call from guaranteed and made the whole process so much easier after switching over to guaranteed
John C. | Dec 2020
Very easy to communicate with, ease of using online "task list"
Colleen O. | Jan 2021
The people we worked with were very responsive and helpful. We''re first-time homeowners and had a lot of questions, and everyone was great.
Benjamin M. | Jan 2021
Great service, best rates and no surprises
Michael M. | Dec 2020
Ease of communication and willingness to educate
Lori C. | Jan 2021
very easy to work with. Responsive, efficient
Raphael K. | Dec 2020
Shant Banosian and his team has been very helpful since we purchased our home in 2017. Our Loan Officer, Seth Lopes was very helpful during our recent refinance
Robert S. | Jan 2021
Great service and easy process! They were always there to answer my questions/concerns!
Yina C. | Dec 2020
Great communication and initiative to reach out to me with the refinance opportunity.
Jeffrey G. | Jan 2021
Very well-organized and responsive
Karla M. | Dec 2020
The process was quick and seamless. Seth Lopes was great to work with and kept me in the loop every step of the way.
Kathleen M. | Jan 2021
This is my 2nd time using GR. It's seamless, quick, and easy. Worked with Seth Lopes who got me exactly what I wanted.
Nicholas R. | Dec 2020
I felt like Seth and the team did everything they could to make the process easy. Seth called me about lower rates, I told him what would be compelling for me and set the parameters for deciding to refinance. He understood those parameters and came back with something compelling. The process from there was easy as documents were submitted for underwriting.
David M. | Jan 2021
Outstanding team & results
Lisa T. | Dec 2020
Ease of process, great rates
Michael D. | Jan 2021
Resolution of issues, helpfulness of team
Glenn W. | Dec 2020
Walk you through step by step. Are available and just simplicity.
Patricia M. | Jan 2021
Always great to work with. Streamlined process.
Nicole S. | Nov 2020
Very communicative and helpful. There were no delays, and gave clear details on what I would be getting and why. Pleasure to work with!
Ryan R. | Dec 2020
Professional, friendly, timely replies, great people to work with
Peter S. | Jan 2021
Managed expectations well and took time to find the best product for our situation
Douglas H. | Nov 2020
They are great group of associates who work very professional and efficiently together and always place the customer first.
Matthew L. | Dec 2020
Responsive and knowledgeable. Made for a very easy refinance experience
Kenneth L. | Jan 2021
Fast and responsive, provided good guidance
Timothy N. | Oct 2020
They were awesome! From Shant, to Lisa, to Lisa to Colleen... They went above and beyond and I know it wasn't easy. However, they kept pressing on and moved mountains for me. Thank you!!!
William V. | Nov 2020
The folks at GR are knowledgable, helpful, and make the process of getting a mortgage or refinancing simple.
Charles K. | Dec 2020
Everything is always professional and friendly
Kara M. | Jan 2021
Amazing experience with Shant and his team!
Larysa Z. | Oct 2020
They held our hand all the way through a refinance of our primary home AND the purchase of a second home.
Eric F. | Nov 2020
Very accomodating, easy to work with, friendly service
Anne K. | Jan 2021
I have been very satisfied with their service and have already recommended them to friends based on our original mortgage process.
Jennifer M. | Oct 2020
Everything went very smooth and great rates.
Chad S. | Nov 2020
The team was easy to work with and I’m very happy with the loan terms.
Louis C. | Dec 2020
Extremely responsive and well run process and systems.
Adam B. | Jan 2021
Both times it has been an easy process and closed on time.
Jason M. | Oct 2020
Always quick, reliable, and honest.
Phillip P. | Nov 2020
Every person I had to work with for my refinance was efficient.
Norma L. | Dec 2020
The entire process was very seamless in spite of the holidays, covid and out-of-state home purchase. The pre-approval we got in one day, that was the fastest. The loan rate is very good.
Saravana S. | Jan 2021
Smooth process, great APR. Everything proceeded and closed on plan.
Richard P. | Oct 2020
Relative ease of going through the process. I got the best rate for my refinancing.
Michael P. | Nov 2020
Great rates and communicative staff.
Benjamin S. | Dec 2020
Quick hassle free and helpful through the entire process
Michael M. | Jan 2021
All of the people involved in my refinance loan process were great. Jared worked with me to find the right fit for my needs. Everyone was communicative and very pleasant to deal with. I had used Guaranteed Rate in the past, which is why I sought them out again.
Sherry C. | Oct 2020
They made everything so easy for us!
Sara S. | Nov 2020
They got us a great rate and the whole process was very easy.
John H. | Dec 2020
Rose and Jessica did a great job
david g. | Jan 2021
Ease of signing documents, great to deal with
Matthew M. | Sep 2020
Easy to work with. Quick to respond
Joshua T. | Nov 2020
They explain everything and the information transfer and signing processes are much easier than other mortgage companies
Brian G. | Jan 2021
Took care of everything in a timely and efficient manner
Matthew H. | Sep 2020
Made the refinance process very easy and the online service made it easy and efficient
Kristin R. | Oct 2020
Shant Banosian and his team were great, very helpful and on time
Ankeen M. | Nov 2020
Great communication, fast responses to all questions, most competitive rate on the market
Liam F. | Dec 2020
Shant and the team did an outstanding job in securing a great refinance rate and moved forward throughout the whole process in a timely manner despite the challenges.
Konstantinos B. | Jan 2021
Great knowledge, pleasant agents, made things pretty easy and understandable for me.
Donna B. | Sep 2020
Great web-based technology, easy process, and very competitive costs
Richard F. | Oct 2020
Guaranteed Rate helped me secure my mortgage at a rate and date I was unable to obtain with other companies. Their lending team was fabulous, and very responsive. Much gratitude to Ross Wilson for his great customer service.
Katherine H. | Nov 2020
Very responsive and professional team. Everything is processed in timely manner. No errors, no mistakes, no delays. Very friendly and communicative team. Shant is a people person, detail oriented and on top of his game. Loved by everyone that knows him and always there to please his customers. I would give Shant and the team a perfect score. Also, best rate ever…
Kawther A. | Dec 2020
The Shant team is amazing ....
Steven C. | Jan 2021
Shant and his team made the entire process so simple. We had a very aggressive closing timeline and Shant exceeded our expectations. He went above and beyond to make sure we knew all of our options while explaining the process every step of the way.
Ryan L. | Aug 2020
Easy and straight forward service.
Matthew S. | Sep 2020
Absolutely excellent customer service and responsiveness.
Howard W. | Oct 2020
Excellent service and timeliness.
Christian M. | Nov 2020
Ross Wilson was available via text for my loan questions throughout the home buying process day or night
Frank C. | Dec 2020
Seth Lopez on Shant Bhasonian''s team was responsive and detailed in overseeing the whole process and providing me with all the information I needed. His team was excellent and diligent.
Anita B. | Jan 2021
The process was clear all the way, the team was helpful and diligent all the way and always reply any questions.
Alejandro C. | Aug 2020
They were wonderful to work with and on top of everything.
Linda M. | Sep 2020
As always amazing customer service. Was told the timeline of my application and closed exactly in the timeframe specified.
Thomas F. | Oct 2020
Very patient and responsive staff. Trusted lender, no curveballs.
Genesis S. | Nov 2020
Quick service. Good communication.
Frank D. | Dec 2020
Seth Lopes is a rock star. A true professional and gentlemen. Couldn’t have made the process any easier.
Michael C. | Jan 2021
The entire team was courteous and helpful and their response time was excellent.
Barbara G. | Aug 2020
Trustworthy, efficient, reliable, responsive. On it, Always!
Geetha A. | Sep 2020
Shant was amazing. He got back to me very quickly, met my very aggressive deadline, and helped answer all my questions.
Meghan B. | Oct 2020
You are responsive, professional, and efficient. Great rates and great customer service.
Christopher W. | Nov 2020
The Guaranteed Rate team was easy to work with and always responded to our questions efficiently!
Sarah R. | Dec 2020
Phenomenal service. Shant and his team get it done efficiently.
Ethan H. | Jan 2021
High level of customer services and competitive pricing.
Scott L. | Aug 2020
The overall process of document signing and loan processing was handled very efficiently in a timely manner
Kirthi Kiran Y. | Sep 2020
Shant was fantastic. His team was flawless. Highly recommend.
Emily C. | Oct 2020
Outstanding communication and assistance from start to finish.
Marc D. | Nov 2020
Great service by Seth and Yaly!
David B. | Jan 2021
They worked with us to get a great rate and assisted us with a quick closing date.
Charles M. | Aug 2020
Everyone was great, and they made the process very easy.
Kimberly A. | Sep 2020
professional - fast - responsive
Dennis C. | Nov 2020
Good service and quick response time
Adam H. | Dec 2020
Great service. Quick responses. Gave me a great rate. Took care of me start to finish.
Richard E. | Jan 2021
They were always accessible, friendly, and knowledgeable.
Sarah J. | Aug 2020
Everyone I dealt with was very responsive and organized. The whole process was very easy.
Jessica M. | Sep 2020
Reply quickly, very responsive
Kayla N. | Oct 2020
Very efficient and helpful. Took the lead and brought us through the process.
Michael M. | Nov 2020
The personalized interaction and ease of getting approved for a mortgage
Albert M. | Dec 2020
Shant and his team are amazing. We always knew were we where in the loan process and Shant was always quick to answer any questions.
Jeanne D. | Jan 2021
Everyone i worked with was very pleasant and quickly responded. Very efficient
Heather R. | Aug 2020
Made the process so easy for us, which we especially appreciated given our full-time jobs and two young children.
Catherine K. | Sep 2020
First class customer service all around. Process was made easy on my end.
Robert N. | Oct 2020
Shant and his team are excellant.
Stephen C. | Nov 2020
They provided seamless service with great interest rate.
Ruben M. | Dec 2020
Excellent service, very knowledgeable staff. Special thanks to Shant Banosian for all his help.
Alex S. | Jan 2021
Everyone was responsive and professional.
Richard V. | Aug 2020
They were professional and caring and helped to make the process easy
Walter D. | Sep 2020
Great to work with. Makes things very easy.
Brian D. | Oct 2020
Great service, communication and professionalism.
Eric S. | Nov 2020
Very good service makes the process nice and easy, and they lookout for the best rate you can possibly get
Brendan M. | Dec 2020
Responsiveness, reliability. Always there with a well defined smoothly run process.
Alan C. | Jan 2021
They were GREAT!...highly recommend!!
Theresa S. | Aug 2020
Very responsive and efficient. Thye did everything they could to provide the best option
Paolo D. | Sep 2020
Guaranteed Rate has made the whole process as smooth and easy as possible.
Mary A. | Oct 2020
Each step of the process was thoroughly explained, and each new team member we were introduced to was helpful and accommodating
Helen J. | Nov 2020
They were very helpful, high-touch & friendly
Darlene B. | Dec 2020
Good updates on whats coming up next and follow up on action items
Jeyakumar S. | Jan 2021
Shant was extremely helpful, responsive, and got it all done!
Emily R. | Aug 2020
Guaranteed Rate was very prompt with all the documents and questions. They made the process super easy and stress free.
Susana D. | Sep 2020
Shant and his team answered all my questions, got me a fantastic rate, and financing in a timely manner with no hiccups
Stephen S. | Oct 2020
Great service, communication, and efficiency. Team was all in sync and made the home buying process seamless.
Arnaldo A. | Dec 2020
Unbelievably smooth and simple process with excellent communication.
Michaela N. | Jan 2021
Everything went smoothly and on schedule.
Randall P. | Aug 2020
Very easy, made last minute updates for us
ELIZABETH B. | Sep 2020
Easy on-line process and responsive team
Geoffrey S. | Oct 2020
Very clearly communicated and clearly executed process. Very pleased
James D. | Nov 2020
Great service, made the process simple on our end.
Philip M. | Dec 2020
Guaranteed Rate’s commitment to service is special.
Joseph M. | Jan 2021
The team did its best to get us the best rate and were with us every step of the way and on top of everything to make sure we met our deadlines and to close when the sale had to go through very quickly.
Nicolas D. | Aug 2020
Outstanding service, professionalism, and responsiveness
Lukas C. | Sep 2020
Shant and his team were great! As a first time home buyer, I didn’t know what to expect. They walked me through every step and made it so easy for me. Thank you, Thank you, Thank you!
Angela K. | Oct 2020
Seamless process great follow up and customer service
Lisa D. | Nov 2020
Very smooth process and a very responsive team which is all you can ask for.
Daniel C. | Dec 2020
The team was professional, communicated clearly, answered all questions, and was timely.
Sandra B. | Jan 2021
Excellent customer service
Benjamin R. | Aug 2020
GR provided the best option for us to refinance. They were very easy to work with and were very efficient with the process so it went timely and smoothly.
Brooke Z. | Sep 2020
Shant's team has always exceeded the expectations.
Aramayis K. | Oct 2020
Shant and his team did a fantastic job getting our loan closed quickly.
Paul A. | Nov 2020
Great customer service/care
Chang S. | Dec 2020
Seth Lopes took amazing care of us. Calling us out of the blue with a lower interest rate and no closing costs. Very few companies in any industry can say that they have this level of customer service.
Leigh H. | Jan 2021
Easiest loan I’ve ever received.
Arthur T. | Aug 2020
Super fast responses to everything. the lawyers and everyone you use has been very helpful.
Joshua B. | Sep 2020
Excellent customer service, very responsive and they gave us the best interest rate we could find!
Kanchan C. | Oct 2020
Ross and the team were fantastic, flexible and organized. The whole process was easy.
Jordan G. | Nov 2020
Guaranteed rate made it so easy for me to work with them by using electronic signatures and clearly outlining each step of the approval.
Jennifer S. | Dec 2020
The team is helpful, knowledgable, and efficient.
Eve P. | Jan 2021
This is the 3rd mortgage I have used GR for and I wouldn't use anyone else!
Renee B. | Aug 2020
Great customer service, easy to communicate with and prompt in return response
Tara F. | Sep 2020
The experience was painless and easy. The staff were very knowledgable and responded in a timely manner.
Thomas M. | Nov 2020
Great people, great service, great mortgage rates and low fees!
Jason L. | Dec 2020
Seth Lopes and his whole team were extremely responsive to all of my questions and explained things clearly. Seth was available late at night, early in the morning, and on weekends and made the whole process very easy. I never felt out of the loop or that I didn''t understand the process.
Jeffrey H. | Jan 2021
Great Service. Always available to help
Jeremy D. | Sep 2020
Very responsive and knowdgeable service.
Scott S. | Oct 2020
Responsive representatives, easy to track loan status, great customer service!
Ilinca B. | Nov 2020
This was the second time we went through Guaranteed Rate for a primary mortgage and I’m incredibly happy that we chose to be repeat customers. The Guaranteed Rate team makes uploading documents and signing forms very easy, fast and secure. Also important, the rate we received beat any of the competition. Finally, we were able to receive support with a personal touch from our loan office, Seth Lopes, who was fantastic to work with. Seth was incredibly organized, understanding and helpful throughout the entire life cycle — from application to completion. I will certainly recommend Guaranteed Rate for anyone looking for an awesome rate, service team and smooth experience. Thank you, Seth and everyone at GR!
Christian M. | Dec 2020
Quick, professional service.
Jean S. | Jan 2021
We got a low rate and our loan officer was willing to work with us to self fund our purchase when the sale of our existing home-was possibly going to be delayed.
Kristen K. | Aug 2020
Shant and his team were amazing, always available when needed!
Dino M. | Sep 2020
Outstanding professional service
Doreen K. | Oct 2020
Great customer service and communication!
Rachel T. | Nov 2020
Great experience dealing with Ross and Tafari.
Gregory C. | Dec 2020
Transparency, response time, professionalism
Kristina M. | Jan 2021
Easy online tools. Staff was super responsive and helpful.
Andrew S. | Aug 2020
Easy to work with and process is fast and efficient
Cynthia P. | Sep 2020
fantastic service and attention to us, the customers
Bruce R. | Oct 2020
Their professionalism, high work ethics, being clear on everything and most importantly working with you by creating time to answer questions and concerns. Great team.
Berc Y. | Nov 2020
Everything went smoothly, and everyone seemed to be one step ahead whenever I asked about something.
David S. | Dec 2020
Fast and clear process. Seth Lopes really explained things well and provided great updates. Documentation needs were easy to provide through the site and closing moved faster than expected
Jonathan E. | Jan 2021
Service is always extremely responsive and personal, and the online document submission, signing, flash closing, etc, makes it really convenient for busy people.
John W. | Aug 2020
They made the process seem easy. Everything went so smooth and they were there for me no matter what time it was
Cherin T. | Sep 2020
Excellent service and speed
Maria N. | Oct 2020
Excellence service and communication throughout
Sean C. | Nov 2020
Efficient service. Excellent communication throughout the process.
Stephen A. | Dec 2020
Shant Banosian is the Best, he treats you like your family!!!!
George S. | Jan 2021
Excellent team and great service
Edmond D. | Aug 2020
Helpful and responsive team
Weston M. | Sep 2020
Guaranteed Rate was very helpful from beginning to end of the home buying/obtaining a loan process. Their team was always responsive and happy to answer any questions that I had.
Nicolette D. | Oct 2020
Great service and follow up
Maria R. | Nov 2020
The entire team is easy to work with, responsive, and patient.
Geoffrey B. | Jan 2021
The entire process was well managed and there was good communication throughout every step of the process.
Victor H. | Aug 2020
They were quick to respond to any questions we had and even applied a discount perk from my job after we started working together independently
Kwasi M. | Nov 2020
Smooth closing. Worked with Guaranteed Rate before. They always answer the phone.
Eliot S. | Dec 2020
Turned around the mortgage on a short timescale near the end of the year with a great rate. Communication and responsiveness was great too.
Jeffrey D. | Jan 2021
Great service and team work. Shant’s help in getting the approvals us highly appreciated.
Shashank P. | Aug 2020
I was very well assisted through the whole process!
Anne Caroline S. | Oct 2020
Great communication, great process
Catherine R. | Nov 2020
Best rates and great customer service.
William L. | Dec 2020
Rapid response times and easy-to-use platform
Alexander M. | Jan 2021
Shant’s team gets results, period.
Michael B. | Aug 2020
The whole team was excellent from start to finish. Shant assured me from the get-go and was always responsive to any question.
Cheryl A. | Sep 2020
Professional, great to work with and products/rates.
Celina M. | Oct 2020
Seth Lopes went above and beyond to stay on top to move my loan process. He is amazing!
Lori B. | Dec 2020
Great to work with and very responsive
Scott R. | Jan 2021
Everyone we worked with was great.
Jasper V. | Aug 2020
Great rate. Responsive service. Friendly people.
Pamela C. | Sep 2020
Everyone was very helpful and accommodating
Wendy H. | Oct 2020
mortgage rate that GR offers is quite competitive and process has been efficient
Young Shin C. | Nov 2020
Excellent team who made the entire process as fast and painless as possible!
Michael D. | Dec 2020
very easy to work with and very helpful
Helen H. | Jan 2021
Great customer service and responsiveness. If I submitted requested documents, there were no hassles. At other lenders, I’ve had to do things multiple times.
Richard S. | Aug 2020
Fast response, quick follow up
Chongshu C. | Sep 2020
Very professional in terms of process timing.
Jacob Vinay Vikas K. | Oct 2020
They were great working with us to get our house.
Sergio C. | Nov 2020
Easy process, responded quickly to any questions I had
Zachary G. | Dec 2020
Easy to work with and very friendly/knowledgeable
Kristen K. | Jan 2021
Excellent communication with all members and prompt response to all my questions.
Abdel-Halim E. | Aug 2020
Easy to work with and friendly!
Alison S. | Sep 2020
You did everything very thoroughly and efficiently.
Derek M. | Oct 2020
GR is very easy to work with and always very responsive to all communication.
Dale A. | Nov 2020
Seth Lopes helped me out and was really punctual at getting the ball rolling. Before I knew it, I was already signing papers to close on my new refinance.
Sam L. | Dec 2020
Excellent team to work with - communicative and professional.
Deanna B. | Jan 2021
Everyone I worked with at G.R. was extremely helpful and usually responded to my emails the same day.
Laura S. | Aug 2020
friendly team, efficient, responsive
Anthony M. | Sep 2020
Solid job. Very organized, even doing as much as possible remote
Ian M. | Oct 2020
Clear communication and consistent follow through.
James L. | Nov 2020
Excellent communication and costumer service
Jennifer C. | Dec 2020
Ease and Simplicity in applying.
David H. | Jan 2021
Great team and service. Great communication and updates, electronically setup that facilitate easy process.
Haifa G. | Aug 2020
Shant was great, guiding us through the process
Stacey C. | Sep 2020
Excellent communication, great rate.
Gregory S. | Oct 2020
Easy process, good communication, great e-signing systems
William H. | Nov 2020
Prompt and easy process; always available for explanation
Bridget K. | Dec 2020
Happy with original mortgage process and also refinance process
Ryan M. | Jan 2021
great rate and quick service
Kaitlin D. | Sep 2020
Clean process, solid use of technology, organized team.
Scott A. | Oct 2020
Shant, Ross, Nadia, and the rest of the team were incredibly responsive, professional, and efficient whenever my wife or I needed anything related to the loan application and approval process. I could not have been more pleased with how easy they made it for us.
Geoffrey B. | Nov 2020
Great team, easy to work with
Jared L. | Dec 2020
Clear, prompt, friendly communication
Mark S. | Jan 2021
Hardworking, good communication
Michael P. | Aug 2020
Very easy experience and good customer service
Peter S. | Sep 2020
They made the process easy.
Shaun O. | Oct 2020
They were very friendly, knowledgeable, and kept me abreast every step of the way and answered all my questions
Jared C. | Nov 2020
Good communication, good systems in place to complete our refinance mostly remotely, and a great result for us.
Carmen G. | Dec 2020
They were great to work with and made the process extremely easy.
Daniel L. | Jan 2021
Great team. Transparent and easy to work with!
Robert P. | Aug 2020
Power house team, great communication, fast turn around time, lowest rates, great online tools for collecting documents
Jill N. | Sep 2020
Everyone on the team starting with Ross Wilson would respond promptly. I could text Ross with any questions and he was always helpful.
Nancy P. | Oct 2020
overall great, easy, trustworthy experience and closed in very short time
Antonio E. | Nov 2020
Excellent service from beginning to end.
Leslie T. | Dec 2020
Very professional And good at what they do
Reginald R. | Aug 2020
Shants team is 3/3 with me. Original mortgage and 2 refi’s always responsive and quick to process!
Andrew T. | Sep 2020
Shant Banosian and team are the best!
Travis S. | Oct 2020
Straightforward, trustworthy service at great rates.
Gary G. | Nov 2020
Very prompt, easy to deal with
Mark L. | Jan 2021
Everything went smoothly and on time.
Peter E. | Aug 2020
Overall the process was smooth and the team was efficient and very responsive.
Chinmay S. | Sep 2020
Ease of completing everything online and electronically made the process quite simple.
Brian B. | Oct 2020
Everyone I interacted with was very responsive, helpful, and professional
Nicole B. | Nov 2020
Great to deal with and made everything so easy.
Anthony M. | Dec 2020
Clear and quick replies to my questions.
Tanya K. | Jan 2021
The process was easy from start to finish and everyone we worked with made buying a home less scary.
Clarice A. | Aug 2020
Working with them made purchasing our home during the pandemic so easy. Ross was great to work with and very prompt
Christopher N. | Sep 2020
very thorough and responsive
Linda R. | Oct 2020
Shant and his team were extremely wonderful to work with. Their professional and effective approach, valuable inputs and reminders provided in a timely manner, and high responsiveness to my questions, all made the loan application and closing process so smooth that I could not have asked for more.
Sanjay M. | Nov 2020
Having refinanced in the past with other banks, this was by far the smoothest, most timely and professional.
Derek A. | Jan 2021
Really easy to work with. This is my second time refinancing with GR and both experiences have been completely painless.
Ryan C. | Aug 2020
Every step of the process was so organized, easy and quick.
Courtney E. | Sep 2020
Guaranteed Rate has excellent rates, an easy online process, and a great reputation.
David D. | Oct 2020
Great service and lowest rate anywhere
Benjamin M. | Nov 2020
Timely responses to inquiries, excellent online tools
Per H. | Dec 2020
Transaction went seem less
Jean C. | Jan 2021
The folks at GR are great and super helpful. This is my third time using them. Was referred to by a family member and I referred them to another family member.
Eliana P. | Aug 2020
Very responsive and informative
Phillip M. | Sep 2020
Great service by Shant Banosian!!!
Chandra U. | Oct 2020
First time home buyer who needed hand-holding and help throughout the process. guanteedRate was simple, efficient and turned everything around in time for a quick close.
Brian M. | Nov 2020
Great communication and follow-up.
Erik J. | Dec 2020
Shant’s team provided a great rate and a smooth underwriting process, and we’re always very responsive to us.
Nathan B. | Jan 2021
Great rates, very user-friendly, extremely responsive staff
Ryan M. | Aug 2020
Very communicative, answered all questions thoroughly and respectfully, moved quickly through the process, clearly outlined next steps.
Susana B. | Sep 2020
Great service, very responsive, efficient process using a well designed website.
Shawn H. | Oct 2020
Ross provided great service and was responsive to questions I had regarding the loan process.
Alvin Z. | Nov 2020
Great rate and ease of transaction
Andrew C. | Dec 2020
Professional easy to work with Seamless process
Annemarie C. | Jan 2021
Excellent service in every way ! Plus, the whole team was friendly ,courteous and professional!! I could not have asked for more! Shant’s Team is the One& Only for Mortgages!
Nancy M. | Aug 2020
Very easy process start to finish
Russell D. | Sep 2020
Shant is very easy to work with and is an extremely valuable resource to have with you throughout the entire mortgage process.
Eric P. | Oct 2020
Shant and his team are responsive, informative and respectful. I've recommended them to my mom and brother-in-law who recently refinanced through Guaranteed Rate.
Sean M. | Nov 2020
Excellent service, response time, and communication!
Catherine R. | Jan 2021
We have had a very very easy home buying experience. A large part of that was how easy Shant's team at GR made the loan process for us.
Seth R. | Aug 2020
Very efficient, professional communication with all members of the team
Aoife M. | Sep 2020
Shant Banosian and Julie Corcoran are very professional and efficient.
Corinne P. | Oct 2020
2nd transaction, 2nd flawless experience
Matthew T. | Nov 2020
Made the process easy and got a good interest rate
Shannon G. | Dec 2020
Excellent from start to finish
Domenick P. | Jan 2021
Good communication, clear view of what's needed of me.
Derrell L. | Aug 2020
Smooth and friendly to work with.
Steven T. | Sep 2020
Had a great experience, easy and nice.
Rachel R. | Oct 2020
made the process easy and timely answered questions
Christopher S. | Nov 2020
Seamless start to finish, up to date platforms allowing for electronic (secure) transmission of docs throughout.
Timothy B. | Jan 2021
Very available for questions. Quick answers.
Hemanth G. | Aug 2020
Shant and his team, to be put simply, were amazing. Shant and his team were always available to answer all of my questions. Buying your first home can be incredibly stressful, however, he and his team made the entire process as stress-free as possible and just went above and beyond.
Nathaniel C. | Sep 2020
Everything from start to finish was seamless with no surprises.
Eric W. | Oct 2020
professional, timely, accurate
Dennis C. | Nov 2020
Fast, thorough, and good use of technology.
William R. | Dec 2020
Everything was clear, simple and streamlined!
Brittany Z. | Jan 2021
Staff was very responsive, pleasant, and knowledgeable. Electronic documentation signature and transfer made this whole process easier as well.
Jeff N. | Aug 2020
easy to work with, good and competitive rate and entire process was stress free.
Sagar M. | Sep 2020
Because GR is thorough, convenient, responsive and the people are great - always accessible, helpful, knowledgeable and personable!
Clarisse Y. | Oct 2020
Great communication, friendly/professional staff
Thomas C. | Nov 2020
Prompt response, helpful team
Prashant P. | Dec 2020
Very responsive and reliable
Carlos V. | Jan 2021
They are good at what they do and have the tools to make it easy on the customer.
Vatche C. | Aug 2020
professional, respectful, friendly
John V. | Sep 2020
The process was easy, and everyone always explained anything I asked about and replied promptly. Plus they got me a good rate.
David S. | Oct 2020
Great rates. Quick closing.
Christine N. | Nov 2020
They were a pleasure to work with and helped me tremendously throughout this process.
Andrea L. | Dec 2020
Easy to work with. Communication is clear. Got from A to B with minimal effort on my part. Everyone is personable, happy to answer questions and explains things clearly. We used GR for our original mortgage, our first refinance and now our second refinance.
Matthew C. | Jan 2021
Very efficient and fast service, my loan closed exactly on time
Gabriella S. | Jul 2020
It’s been a seamless process start to finish! Greasy communication and team
Corianne O. | Aug 2020
Great rate, smooth transaction
Michael J. | Sep 2020
Great customer service. Team always answers questions promptly
Kenneth D. | Oct 2020
Good communication and time to close
Nikhil B. | Nov 2020
Great experience and have used them before on previous refinance.
Michael D. | Dec 2020
The confidence that I have in staff and service received.
Frank C. | Jan 2021
Excellent customer service, great communication, friendly
Kara L. | Jul 2020
Great service, and fast and friendly people.
Daniel R. | Aug 2020
Shant is great and get's it done
Christopher C. | Sep 2020
Smooth process, friendly and responsive staff
Robert C. | Oct 2020
The process was very easy this time around. Great customer service. Prompt replies and willingness to talk to me any day of the week.
Kelly C. | Nov 2020
They made it easy at all steps. The online tools were very helpful. Communication along the way was clear.
Dominic F. | Dec 2020
They make the process easy
SaraBeth H. | Jan 2021
Rose, Julie, and Ross where very helpful!
Jennifer D. | Jul 2020
Online process very smooth.
Kevin O. | Aug 2020
Exceptional service, got lower rate than expected.
Max R. | Sep 2020
Because they are the best. I have used them personally and recommended them to Clients.
Mihai P. | Oct 2020
Excellent customer service
Nathaniel S. | Nov 2020
They were so helpful and always responded quickly to all of our questions.
Nicole D. | Dec 2020
Quality of support and engagement. Understanding of the situation & objective. Quality of personal relationship
Antoine S. | Jan 2021
Everyone was friendly and helpful throughout the entire process. Everyone was happy to answer and questions I had and were quick to get back to me. For example Ross followed up throughout each stage and even today to make sure everything was signed and went through. The group all seem to actually care about my side and made for a very good experience.
Nicholas M. | Aug 2020
Very helpful and informative
Donald L. | Sep 2020
They are great to work with.
Jennie L. | Oct 2020
Great service and competitive rates.
Narayan D. | Nov 2020
Everyone I worked with at Guaranteed Rate was incredibly friendly & responsive. I had a ton of questions and always got the answers I needed!
Rachael C. | Dec 2020
Great support from Seth, made the process easy and fast.
Michael H. | Jan 2021
Outstanding customer service throughout the entire process. Completely transparent regarding costs to plan for on the front end.
Stephen S. | Jul 2020
Everything went smoothly from start to finish.
Joanne C. | Jul 2020
The rates are great and the preapproval process was very quick
Molly N. | Jul 2020
Shant is very knowledgeable and responsive.
Jonathan K. | Jul 2020
Our mortgage broker, Shant, was extremely responsible and helpful. We really enjoyed working with him and he made the process very easy for us as first-time homebuyers.
Joanna D. | Jul 2020
I think they are just the best!
Lisa S. | Jul 2020
My experience was awesome. The staff was truly competent and professional. The whole process was seamless and easy.
Daniel R. | Jul 2020
Easy, stress free, friendly
Erica L. | Jul 2020
The most amazing experience that made our home buying stress free. Shant Banosian and his team is the best of the best ever ???? We were very fortunate
Fatmira P. | Jul 2020
Jared Lamb was keeping me updated throughout the entire process and also felt he was on the lookout for me to ensure I received the best rate possible. All this I truly appreciated especially as the rates have been fluctuating over the last two months. I felt confident in his service and wasn't a number in the system. I will and have been recommending Jared to others.
Sonchu K. | Jul 2020
Amazing service AND best rate
Tina B. | Jul 2020
Efficient service, kind and responsive representatives
Christina C. | Jul 2020
Excellent service to future clients !
Carmen L. | Jul 2020
Great customer service and team work.
Edmond D. | Jul 2020
Fast response time. Helpful, knowledgable, pro-active staff. Easy and efficient system for document sharing.
Jan S. | Jul 2020
Have worked with them several times and it is always a smooth process.
Kellie B. | Jul 2020
Everything that was handled by them on their end was done very smooth and professionally
Andrew S. | Jul 2020
Shant Banosian and his team were great. They answered any questions we had along the way and explained all the different parts of the process to us.
Samuel B. | Jul 2020
Very friendly and easy to work with!
Cynthia R. | Jul 2020
Everything went very smoothly and everyone was very nice and helpful
Erica M. | Jul 2020
Excellent service...advocating on our behalf was critical to our ability to win the house we wanted.
Carl M. | Jul 2020
Excellent and fast service
Thea L. | Jul 2020
Great rate. Efficient process.
Harvey B. | Jul 2020
Best possible rate with no closing cost and excellent service
Ramesh P. | Jul 2020
It was easy with many people pertaining to application, process and finalization.
Venkata R. | Jul 2020
The processes went smoothly and when we had questions, they were answered quickly and completely.
Michelle N. | Jul 2020
The refinance process was seamless and the transfer safe facilitated provided documents.
Andrew D. | Jul 2020
Very pleased with our experience
Patrick K. | Jul 2020
Rate was good. Process was transparent , fast and efficient. Business was convenient
Kayode A. | Jul 2020
We've worked with them twice now and it's been a pleasure.
Aaron S. | Jul 2020
The process was easy, straightforward, and Shant and team were wonderful to work with.
Michele T. | Jul 2020
Shant and his team are amazing!
Joshua S. | Jul 2020
It was a very seamless process, it was clear that they do this all day, every day.
Brandt E. | Jul 2020
Diligent. Fair. Handled everything. Site and upload of documents in central location very easy.
Alexander R. | Jul 2020
Because everything they said they delivered
Eric L. | Jul 2020
Streamlined process. Friendly associates
Levon B. | Jul 2020
The whole process went smoothly with a very competitive rate
Thidarat T. | Jul 2020
Incredible customer service, especially for a first-time home buyer. Timely and clear communications paired with understanding staff that helps walk through the process step by step.
Heather O. | Jul 2020
Great service and great rate
Ronald R. | Jul 2020
The people working on my case went above and beyond to include last-minute changes and get everything finished in time.
Sean O. | Jul 2020
Fast responses to any questions. A solid team that supported us through the entire process.
Michael H. | Jul 2020
Very easy to work with, everyone was very professional and pleasant. Answered all my questions and made me comfortable with the process.
DeVron W. | Jul 2020
Excellent communication and follow through; Electronic documents were so efficient
Tara H. | Jul 2020
Got my house and met a lot of great people over the phone that were helpful, friendly, Knowledgeable, and easy to talk to
Deborah G. | Jul 2020
Great customer service from beginning to end of the process.
Sarkis C. | Jul 2020
Team was very prompt in providing guidance.
Prakash B. | Jul 2020
Ross Wilson is the main reason. He walked me through buying my first home and my first refinance. He is very knowledgeable and patient and I've recommended him to friends, family, and colleagues. Shelby Chambers should also get a shout out for the same reasons.
Johnathan T. | Jul 2020
Very rapid and clear communication. Shant and Rose were great.
Brett B. | Jul 2020
very good customer service
Ahmad A. | Jul 2020
Great work and on-time close
Matthew G. | Jul 2020
They were so good at coming back and answering my questions promptly. They were patient with me taking time to get back to them as I always had to wait until after i finished work each day.
Sidney B. | Jul 2020
Speed and very communicative! I was always kept in the loop and had my questions answered!
Janelle P. | Jul 2020
Excellent customer service
Daniel M. | Jul 2020
Elizabeth D. | Jun 2020
Easy to work with and made the process as seamless as possible.
Ryan W. | Jun 2020
This is our third mortgage and second refinance. The team is very efficient and keeps us on track. Ligris was very accommodating for us due to COVID 19 they were willing to come by our house to give us documents to sign which made things so much easier. I always trust Shant to get us the best rate.
Yoni D. | Jun 2020
Quick response, friendly people, great rates
Abhijeet S. | Jun 2020
Excellent team, and fast service.
Mark T. | Jun 2020
The ease of everything from start to finish.
Michael T. | Jun 2020
Helpful, responsive; recommended by close family friend; easy to work with
Carline K. | Jun 2020
great rates, great relationship
Mani M. | Jun 2020
Generally please with the efficient process
Daniel M. | Jun 2020
Streamlined, transparent, and fair financing. Good team. Good communication. No surprises.
Andrew M. | Jun 2020
Well deserved, every department were amazing.
Juliette A. | Jun 2020
responsiveness, products, methodology
Carolyn B. | Jun 2020
Quick to respond, excellent customer service, friendly and helpful!
Krista M. | Jun 2020
They service was excellent! They handled everything for me and their communication was great.
Garabed H. | Jun 2020
Service, professionalism, ease of transactions - all excellent.
Laura M. | Jun 2020
Phenomenal and simple end to end experience
Rachel P. | Jun 2020
good rate with staff that cares of my case
Li-Yang C. | Jun 2020
Great response from Shant, Kristen and team!
Matthew A. | Jun 2020
Shant’s team was outstanding in every way. In addition to providing the best rate I could find they quickly replied to every question and followed up to make sure that I was providing the information needed to keep the process moving. They are the best in the business for a reason.
Brian M. | Jun 2020
Excellent service despite a pandemic!
Annette D. | Jun 2020
They made the process easy and got me a great refinance rate!
Laura D. | Jun 2020
Good guidance throughout procesd
Kelly G. | Jun 2020
Great experience, very responsive, always there to help!
Margarita C. | Jun 2020
Whole process was explained step by step & the staff were very helpful & answered all our questions in a timely fashion.
Angela H. | Jun 2020
the all online/electronic process
Robert F. | Jun 2020
This is my second time financing with guaranteed rate and as always it was a pleasure. Easy to work with, always sone there go answer any questions you have.
Katherine D. | Jun 2020
Shant was instrumental not only with getting us the loan but his connections allowing us to get the home we dreamed of
Eric G. | Jun 2020
Shant and his team were amazing, as usual. I recommend him to all of my clients (I'm a Realtor) and will continue to do so.
Christine T. | Jun 2020
Great service from Shant and his team
Brooks F. | Jun 2020
great rate, everyone very easy to work with
Beth D. | Jun 2020
Everyone at Guaranteed rate did an amazing job and worked very hard. Everyone was honest and helpful.
Brian J. | Jun 2020
I had a great experience refinancing my mortgage with guaranteedRate. The process was clear and easy for me to follow.
Chhunnarin D. | Jun 2020
Process was easy, the team I worked with was always on top of all my questions I had!
Michelle H. | Jun 2020
Wish communication was streamed lined better
Devin D. | Jun 2020
Excellent experience all around
Carmen F. | Jun 2020
From start to finish Shants team was honest and made this house purchase the easiest ive ever been through
Kevin H. | Jun 2020
Great rate! Easy to work with and straightforward
Kenda C. | Jun 2020
Excellent customer service and expertise
Michael D. | Jun 2020
Great customer service and constant communication. Felt very taken care of by Shant and his team.
James F. | Jun 2020
Working with Guaranteed Rate to refinance my home was a good experience. Everything was done electronically which made it super easy.
Angela C. | Jun 2020
Good Rate, exceptionally organized process.
Tanis M. | May 2020
Smooth process, very easy to work with. Polite professional staff.
Ryan C. | May 2020
They were always in communication with me throughout the entire loan process and they answered all my questions and provided guidance whenever I needed it
Jessica G. | May 2020
Great deal, very smooth and easy to deal with and Most of all Shant is amazing !
David F. | May 2020
Made the process very easy.
Matthew M. | May 2020
Simple process, transparent, and easy people to work with.
Jonathan W. | May 2020
The whole process was very easy and stress free
Risa F. | May 2020
GR has been helpful about timing and opportunities to re-finance our mortgage.
Joshua R. | May 2020
Shant & Juliette the process easy, quick, smooth. Shant also gave me the best rates.
Ameer I. | May 2020
Shant and his team are responsive, knowledgeable and made the process very easy
Sonya C. | May 2020
Easy to work with, great rate, low cost
Evan K. | May 2020
Prompt call backs. Everyone very nice patient as we were not very computer savvy.
Darla H. | May 2020
Easy process, excellent communication, good rate
Jamie L. | May 2020
They were awesome. Super responsive, quick and just overall helpful.
Courtney T. | May 2020
Every detail during the process was taken care of in a timely manner.
Maryanne M. | May 2020
I felt the process was easy considering the pandemic we are in
Brendon F. | May 2020
In the many closing and refi’s we have done over the years, this was smoothest one - even through COVID 19. Communication was exceptional. The Rate was exceptional. The team members, especially Rose, exceptional
David B. | May 2020
seamless communication, great rates, personal service.
Bridget K. | May 2020
The process was very easy and everyone involved was extremely helpful to me.
Jodi B. | May 2020
it was a very easy process
Jeremy B. | May 2020
Low stress experience, very responsive
Farhanah S. | May 2020
they were able to get me a great rate and the process was the easiest I have ever been through
BRIAN G. | May 2020
It has been great working with GR. This is the 3rd time and we have been very happy
Phillip F. | May 2020
It is very responsible and efficient.
Zhuxuan Y. | May 2020
Always get me a great rate. I've used Guaranteed in the past. They are always very responsive.
Andrew K. | May 2020
Everyone I worked with was friendly, responsive, and helpful
Zachary G. | May 2020
Everything was unbelievably executed from start to finish. From the first moment of contact until closing, the detail and explanation of the process, and the promptness in response time was fantastic.
Valentina T. | May 2020
Everyone from Guaranteed Rate was attentive and responsive and made the process easy
Susan L. | May 2020
Easy process. Communication solid.
Jeffrey M. | May 2020
Great and friendly people and everything was easy.
Yiu Sum L. | May 2020
The team kept me informed and was efficient.
Marie T. | May 2020
I got a great rate and they were in close communication each day to let me know how my loan was progressing.
Adam S. | May 2020
Great experience, helpful people
Cameron F. | May 2020
We got a mortgage in line with our expectations and on terms outlined in the pre-approval. No surprises about the rate or closing costs, very dependable and reliable service.
Feodor H. | May 2020
The team is amazing and they are great at closing mortgages.
Michael K. | May 2020
super easy to do business with
Michael M. | May 2020
The overall process was very smooth. It would be good increase transparency with respect to interest rates - at times we felt it was bundled with monthly payment information which did not really clarify the "fixed" part of monthly outflows for us.
Gaurav S. | May 2020
Best rate, prompt response, including evenings and weekends, easy process
Hitesh B. | May 2020
Friendly, responsive people. Easier organizing with online documents. Proactively looking for a bette rate for me.
Frank P. | May 2020
Came through with the figures I was quoted upfront during a tough time in the industry
Marcel D. | May 2020
Very easy process, good rate, very patient with me when I essentially fell off the grid for an entire month
Richard R. | May 2020
Incredibly smooth process, the online tools were very convenient and every staff member was professional, courteous and very accessible with any questions I had.
Maurice S. | May 2020
They were patient with explaining things to a first time mortgage-borrower.
Grace R. | May 2020
Very friendly people to work with, always available to communicate
Tushar A. | May 2020
They deserve they are best
Syed J. | May 2020
Proactive, efficient,looks out for the client.
Andrew M. | Apr 2020
Ease of process and great communication and support
Joseph I. | May 2020
Good communication throughout the process, and a smooth transaction from end to end.
Michael B. | May 2020
This process was incredibly easy & their team was incredibly responsive & provided clear & concise next steps.
Brent K. | Apr 2020
Very easy to work it. Things took longer than anticipated but that was due to COVID delaying things. Overall, very friendly and professional.
Sarah M. | May 2020
Easy process and excellent communication
Stacy F. | Apr 2020
The process was handled very professionally and flawlessly. Communication was easy and without any delays. Great company, great service!
Ihor D. | May 2020
Super quick, knowledgeable, professional
Nicole B. | Apr 2020
Interest rate much lower than my credit union.
David H. | May 2020
Knowledge, efficiency, great customer care.
Ilir T. | Apr 2020
They were helpful, knowledgeable, and available when we needed them.
Molly T. | May 2020
Great customer service. Responsive, intelligent, and thorough.
Paul P. | Apr 2020
There were a few minor hiccups. Otherwise the service and also the offer were great.
Marc W. | May 2020
You were quick and communicative.
Timothy M. | Apr 2020
Professional, ease of use, client service.
Jonathan P. | May 2020
Shant is very kind and easy to communicate.. Well-organized, efficient team that is quick to respond to any questions. Shant and his team make the whole complex process appear simple.
Devaki S. | Apr 2020
Justin Frady in his team were very knowledge and professional.
Peter M. | May 2020
Professional team, great attitudes, good rates and easy to do business
Douglas S. | Apr 2020
Went out of the way to support my requests and clearly outlined the process along the way.
Vuyyuru Harsha Deep R. | May 2020
experienced staff, competitive rates
Wayne L. | May 2020
great service and great rates
Katherine W. | Apr 2020
Because they are strong Company.
Navid M. | May 2020
Have worked with them twice now and think they are a good team.
Kristen M. | Apr 2020
The process was seamless and easy, thanks to Marsid and Julie!
Pandi C. | Apr 2020
Everything was smooth and easy
Thomas G. | Apr 2020
The entire experience was very thorough. Shant was on top of his game. The ability to close almost 100% electronically was great.
Michael A. | Apr 2020
The home buying process was smooth and efficient. We really appreciated the expertise.
Kelsey H. | Apr 2020
It was very easy to reach people and I understood through the process exactly what was done and what was pending. Excellent communication!
Harriet W. | Apr 2020
It was great that Guarenteed Rate was proactive and reached out to us about a re-fi because we were not considering it and ended up with great savings
Lauren K. | Apr 2020
Great customer service, very responsive and transparent.
Dion S. | Apr 2020
Saved my deal they were quick and smooth
Michael R. | Apr 2020
Ease of use of tools and services; quick responses for everyone working on the process.
Michael M. | Apr 2020
Great responsiveness, extremely streamlined process, and great result.
Nicholas C. | Apr 2020
Quick response time and great service.
Robert S. | Apr 2020
Shant came highly recommended from a friend who set the bar high in terms of the expertise, service and professionalism. Shant & his team somehow managed to surpass those expectations and then some. He was incredibly patient with my wife & I who were first time home buyers. Shant answered every question and offered guidance throughout the entire purchase experience.
Sean M. | Apr 2020
Shant and his team are extremely knowledgeable, professional, and responsive to all inquiries pertaining to the home buying/refinance process. They do what is in your best interest - and help you understand all aspects of the various options
Matthew H. | Apr 2020
Great experience and people to work with.
Joseph L. | Apr 2020
The whole process was very easy and convenient.
Deborah N. | Apr 2020
very easy mortgage process
Daniel L. | Mar 2020
Team is great, transparent and always fast response
Eduardo C. | Mar 2020
Process was easy and smooth
Alexandre P. | Mar 2020
Smooth process , very helpful
Kimberly P. | Mar 2020
They were so helpful and made a stressful process as stress free as possible.
Jennifer C. | Mar 2020
Knowledgable team helped us out with a few complications during our initial home purchase and then made refinancing quick and painless.
Jason S. | Mar 2020
The Shant Banosian team provided flawless service throughout the refinancing process. I would recommend Shant to my closest friends and family.
Dana M. | Mar 2020
They were very helpful and on top of things. Made it very quick and easy to get them the information needed, and got us a very low rate.
Brendan M. | Mar 2020
Easy and great communication from start to finish
Yvonne B. | Mar 2020
Everyone worked quickly and diligently to ensure a successful refinance. I appreciated that I could take them at their words as everything happened they way they said it would.
Richard D. | Mar 2020
Shant reached out to us about bettering our mortgage with no prompt from us. Everything was taken care of, including closing costs, which made everything much easier. So far, everything has been seamless.
Matthew C. | Mar 2020
Extremely helpful and responsive throughout process
Brian W. | Mar 2020
The staff at Guaranteed Rate were more knowledgeable and provided clearer communication throughout the process than at other lenders. Matching more competitive rates was appreciated.
Michael M. | Mar 2020
Quick, professional, easy.
Timothy P. | Mar 2020
Good communication, everyone was very nice, and the transaction closed without any surprises.
Benjamin C. | Mar 2020
Shant is always willing to discuss options and the process.
Zachary B. | Mar 2020
They came through and got us to close at crunch time in less than 7 business days
Cody H. | Mar 2020
Easy to understand the process & no surprises
Megan J. | Mar 2020
They have the best team in Massachusetts
Kamal B. | Mar 2020
team was very helpful and responsive
Heather B. | Mar 2020
Amazing service, great rate, terrific team.
Anthony G. | Mar 2020
You made the entire process very straight forward and painless. In fact, having Shant Banosian and Guaranteed as our lender played a major factor in our offer being chosen by the sellers!
Taylor H. | Mar 2020
Everyone on Shant's team was professional, accurate and timely. They provided very clear requests form information and responded quickly.
Kathleen M. | Mar 2020
Excellent overall experience provided by Shant Banosian and his team at Guaranteed Rate.
Michael K. | Mar 2020
Fast, Efficient and prompt.
Vikram S. | Mar 2020
Because of Ross Wilson! Always able to help, have patience and answer all questions
Sergio G. | Mar 2020
Overall good communication, but small room for improvement that could be solved with email automation explaining what next steps are, what is expected at closing etc.
Zachary S. | Mar 2020
Amazing customer service and incredibly fast turnaround on our mortgage. Everyone that we worked with was very responsive, kept us informed of the process, and went above and beyond to secure our financing.
Lindsay G. | Mar 2020
Excellent and fast service. Took care of us throughout the whole process and made our experience hassle-free.
Eitan S. | Mar 2020
The have been thorough, patient and expedient with all of my requests and educating me through the refinancing process for the first time.
Kara M. | Mar 2020
Good rate and responsiveness.
Scott L. | Mar 2020
They’ve always made it a streamlined and easy process. The team has always responded to my questions quickly as well.
Amber M. | Mar 2020
For smooth, easy and very friendly knowledgeable professional about the process.
Mahendra S. | Mar 2020
Very good customer satisfaction
Susie S. | Mar 2020
very organized, very clear and concise instructions. Make the whole process as easy as possible.
Felix R. | Mar 2020
Everyone I worked with was very knowledgeable and helpful. I got a very good rate, and everything was very easy to do. I strongly recommend getting your mortgage through them!!!
Andrea D. | Mar 2020
The team was very responsive and accommodating
Uzuri W. | Mar 2020
Ease of doing business with GR.
Mahesh B. | Mar 2020
easy to work with, good at answering questions
Aimee B. | Mar 2020
GR was quick, efficient and helpful during my first home Buying experience
Lana I. | Mar 2020
Very helpful and informative. Worked closely with me every step of the way.
Kristen K. | Mar 2020
Excellent service and support
Jason P. | Mar 2020
They are super responsive, very knowledgable and have always been a pleasure to work with
Melissa G. | Mar 2020
You made it easy for me. Every step of the way.
Sarah R. | Mar 2020
Your team is on top of everything. Both times I’ve worked with GR, the whole process went very smoothly.
Ronald B. | Mar 2020
The service is prompt, and eases the uncertainty of this process for any lender. Good customer service from everyone we worked with on this team. Instructions for paperwork is clear and we can ask for clarifications anytime, often with prompt response back from this team.
Pauline C. | Mar 2020
Knowledgeable staff, great rate, excellent execution in a short period of time
Nicole K. | Mar 2020
Fast, clear, convenient and professional service.
Phillip P. | Mar 2020
The process went smoothly and quickly, despite an aggressive closing timeline.
Aidar O. | Feb 2020
I really liked that they always had my best interest at heart. They also work fast and diligently.
Nairobi M. | Feb 2020
they were thorough and precise
Laura B. | Feb 2020
They make things very easy and simple. They were super fast about turning around our refinance and the whole process was smooth sailing. We got a great rate and at no cost to us.
Patrick H. | Feb 2020
It was a pleasure working with Shant and his team to close this loan, everything went smoother and quicker than I expected. Thank you
David B. | Feb 2020
Clear, efficient process. Friendly staff.
Jeremy D. | Feb 2020
Responsive, prompt, easy to work with
Jason K. | Feb 2020
Fantastic Service All Around
Ian J. | Feb 2020
Very smooth process, everything was as expected.
Marc F. | Feb 2020
Great personalized experience. Shant and his team are impressive as always!
Meghanand S. | Feb 2020
Guaranteed Rate is extremely helpful and thorough! We have had great experiences working with them
Lucy F. | Feb 2020
Shant and team were amazing to work with.
Shannon G. | Feb 2020
The entire process was easy!
Laura V. | Feb 2020
Shant and team go the extra mile to make sure you're locking in the best available interest rates. Taking out a mortgage and/or refinancing can be stressful, however Shant and team help streamline the process to ensure efficiency and transparency. Having worked with Shant and the team twice now, I would highly recommend their services to my friends and family! Thank you Shant and Team!
Michael F. | Feb 2020
They made this whole process super simple. Everyone was very attentive.
Jessica K. | Feb 2020
Very efficient service and communication from beginning to end. Everyone was so knowledgeable and helpful during the process.
William T. | Feb 2020
Very happy with Shawn and Guaranteed Rate. Everything turned out perfect!
Richard F. | Feb 2020
Everyone was so professional and friendly. They let me know what to expect from day one and followed up consistently. They did everything they could to make the transaction go as smooth as possible.
Marianne S. | Feb 2020
Quick closing. Great rates. Organized.
Christine N. | Feb 2020
great service and completing all the paperwork is very easy with your application.
Jonathan S. | Feb 2020
The entire team we worked with was great, very helpful and responsive, exactly the experience you'd hope for
Jared G. | Feb 2020
Because they were really good
Aleks P. | Feb 2020
The process was transparent,and there was a great team effort in terms of assisting us during the entire process.
Cheryll L. | Feb 2020
The process was pretty easy.
Sarah C. | Feb 2020
Great service and smooth transaction.
Svetlana K. | Feb 2020
Ross Wilson played a monumental part of our home buying process. When we began, I was nervous and had limited knowledge about loans. Ross took the time to explain each step and answer every question. He was easy to contact and extremely responsive throughout our eight months working together. I am extremely thankful that I was able to work with Guaranteed Rate and specifically Ross. I recommend Guaranteed Rate to anyone beginning the home buying process and know that they will be well taken care of. Thank you for all you have done for us.
Michele R. | Feb 2020
Excellent support by the team. I’m amazed how smoothly this went.
Christian M. | Feb 2020
Quick and friendly service
Klavs D. | Jan 2020
Everything was first class. Responsiveness, ability to explain the process, adaptability. Just an overall great customer experience for a first time home buyer.
Robert N. | Jan 2020
Good rates and pleasant to work with
John L. | Jan 2020
Excellent response and excellent customer service. Shelby and Ross were rock stars in getting things done for us. I was able to reach them anytime of day or night. They definitely deserve an A-plus!!!!
Cynthia T. | Jan 2020
excellent customer service, great rates.
Daniel A. | Jan 2020
The are easy to work with and very responsive.
Melissa R. | Jan 2020
they were accessible and easy to work with.
Abigail O. | Jan 2020
The process was seamless and my questions were answered promptly
Stanley L. | Jan 2020
Everyone we worked with was so helpful and responded to questions right away
Elizabeth D. | Jan 2020
They were great to work with
Rebecca R. | Jan 2020
White glove treatment -every question imaginable was answered, promptly.
Jarred D. | Jan 2020
Very easy process, the team was very helpful and answered all our questions.
Brenna C. | Jan 2020
Guaranteed Rate is extremely easy to work with and made my refinancing process very simple.
Meghan B. | Jan 2020
The process was easy. The system For loading documents was great had and the communication throughout was fast and transparent.
Michael S. | Jan 2020
Great rates and very quick customer support.
Andrew W. | Jan 2020
You guys were excellent. I already referred you to a friend, Jeff Churchill,
Charles K. | Jan 2020
the staffs were very friendly and the process was simple,clear and stress free. thank you all at Guaranteet rate, you are the best.
Emanuel B. | Jan 2020
Working with Shant and his team at Guaranteed Rate was a breath of fresh air. They were to the point, quick to respond and made the process easy and efficient. I would recommend them to anyone looking to buy or refinance.
Leanne B. | Jan 2020
Everyone was exceptionally friendly and helped me out through all the trials and tribulations of my mortgage.
Patrick M. | Jan 2020
Excellent customer service!
Michael D. | Dec 2019
The professionalism and discipline of the team to get things done on schedule..
Varujan A. | Dec 2019
Guaranteed Rate is fast, efficient, and knowledgeable. Their team is a pleasure to work with and I really enjoyed the high level of security on their online platform.
Mark J. | Dec 2019
GR worked with me to refinance my house. They were knowledgeable, fast, and thorough.
Robin B. | Dec 2019
very easy to use and friendly
Helen H. | Dec 2019
They made everything easy.
Mark M. | Dec 2019
Guaranteed Rate kept us informed, and very efficient with our loan process. Made things less stressful.
Joseph A. | Dec 2019
Super-easy to work with, and very prompt.
Richard T. | Dec 2019
Everyone I worked with was knowledgable and professional - and also nice! Ross was awesome, really went above and beyond for me. Was always reachable and helped me every step of the way. Julie, who I only communicated with via email was a pleasure to work with. She made sure I was aware of every step of the process and always answered my questions quickly and directly. It was very easy and painless working with her during a confusing process that I had not gone through before since this was my first home. Thanks so much, Ross and Julie! Much appreciated.
David W. | Dec 2019
Ease of application and process, no in person meetings, fast pace of mortgage approval, etc.
Aubrey S. | Dec 2019
Well structured and well communicated experience. responsiveness.
Alan C. | Dec 2019
EVERY step in your process worked!!
Julia C. | Dec 2019
Ease of obtaining funding, professional and knowledgeable people to help make process easy
Sandra U. | Dec 2019
Easy process, very responsive and easy to work with team
Marissa A. | Dec 2019
You have great resources and team and follow up is excellent.
Ankit P. | Dec 2019
Shant and his team put up with all of my questions and neuroses that come from being a first time buyer. They were patient and instructive, guiding me through and making everything easier.
Nam L. | Dec 2019
Fantastic experience great service
Stephen N. | Dec 2019
Every member of the team is amazing. Great communication, walks you through the whole process. This is my third refi with guaranteed rate. Not a single complaint.
Laura R. | Dec 2019
Team was responsive, easy to access, and answered all questions!
Alejandro P. | Dec 2019
A reliable, very friendly team
Avnil M. | Dec 2019
Because Guaranteed Rate was expeditious, understanding, attentive,patient and gave me concise and clear explanation during my refinancing process
Luz H. | Dec 2019
It was very easy and painless to get the refinance done. It benefited me greatly.
Sarah B. | Dec 2019
Excellent customer service. Extremely reliable.
Alexander G. | Dec 2019
Everyone we worked with was super helpful, quick to respond to questions, and thorough with what we needed from us. The process was fast and painless from our side.
David M. | Dec 2019
The team was able to close within 5-6 weeks right before Christmas!
David V. | Dec 2019
Friendly and quick service. Always answered all questions
Leslie D. | Dec 2019
Very attentive and professional!
Michelle S. | Dec 2019
Process was easy and Shant was happy to answer all our questions.
Briana S. | Dec 2019
Excellent communication and process
Richard L. | Dec 2019
everything was perfect and quicl
Rajesh R. | Dec 2019
Everyone we worked with was super helpful, quick to respond to questions, and thorough with what we needed from us. The process was fast and painless from our side.
David M. | Dec 2019
They made everything easy.
Mark M. | Dec 2019
Process was easy and Shant was happy to answer all our questions.
Briana S. | Nov 2019
Karen B. | Nov 2019
Everything was quick and painless. They answered all questions we had as well.
Grace K. | Nov 2019
Excellent customer service + online portal/easy to use
Samuel A. | Nov 2019
Couldn't have gone more smoothly.
Douglas H. | Nov 2019
Every step of the way was explained to me and all my questions answered in laymen’s terms.
Stephanie C. | Oct 2019
Easy to work with and super responsive!
Katherine W. | Oct 2019
Great service, timely responses. Easy process.
Meghan J. | Oct 2019
Great help and walked us through every step of both a mortgage and a refinance. Always returned calls and emails in a timely manner and were very accommodating to our schedule.
Peter C. | Oct 2019
Communication and responsiveness were both fantastic.
Mollie C. | Oct 2019
helpful, easy and accomodating
Christine P. | Oct 2019
great overall experience
Douglas B. | Oct 2019
Shant and his team were amazing to work with. Seamless process and very thorough. Plus, our rate is exceptional!
Jocelyn M. | Oct 2019
Easy mortgage process, one stop shop for getting all mortgage related activities done
Arjun B. | Oct 2019
Shant and Justin are awesome!
Brianna M. | Oct 2019
Efficient and friendly
Tanis M. | Oct 2019
Easy process. Ross Julie Meghan rock
Anthony G. | Oct 2019
Courtesy and fast work
Jean Luc D. | Oct 2019
Good communication, fast responses.
Melissa F. | Oct 2019
Shan’s team is excellent in all way. They really goes above and beyond to make sure customers are taken care off right away.
Divya S. | Oct 2019
Shant is very responsive to client needs. I usually receive a response within a few hours, even when he's on vacation!
Amir A. | Oct 2019
Good programs, knowledgeable staff and good response.
Ronald R. | Oct 2019
...Because I've already recommended them to numerous friends. :)
James A. | Oct 2019
Great service and support
Timothy B. | Oct 2019
They were always in communication. They explained the process and were always very helpful.
Nicoli E. | Oct 2019
It was smooth doing business with GR.
Santosh P. | Oct 2019
guaranteed, honest people, nice to work with
Imelda B. | Oct 2019
Everyone involved in the process made things as streamlined and easy as possible. Ross was easy to talk to and explained everything in layman's terms
Nathan C. | Oct 2019
Great customer service, great explanation of the process
Eric G. | Oct 2019
Easy, affordable, quick
Protyush B. | Oct 2019
Very helpful and responsive team; explained all steps clearly; lender fee is somewhat high, but was worth it to me for the ease of the application
Timothy R. | Sep 2019
Great experience working with Guaranteed Rate. Everyone involved in the transaction was very professional and thorough. Despite the fact that I refinanced at a very busy time, everyone I worked with was responsive and patient with my questions and concerns, and the process was very easy.
Sherry W. | Sep 2019
The guaranteed rate team is outstanding to work with. They are responsive and knowledgeable.
Melanie C. | Sep 2019
Guaranteed Rate makes it easy to work with. They take care of everything and are responsive. Also got me the best rate.
Andrew K. | Sep 2019
Because of my past experiences with Guaranteed Rate
Richard K. | Sep 2019
Prompt and helpful service. Good rate. Easy application process. Libby Kyros provided excellent communication throughout the process.
Peter C. | Sep 2019
The Shant Banosian team was phenomenal. This is my second loan experience with Shant and I continue to be amazed by the tremendous customer service and professionalism!!!
Dana M. | Sep 2019
support staff. ease of site use.
John B. | Sep 2019
From the initial engagement to finalizing on our home their whole team was absolutely amazing to work with.
James P. | Sep 2019
Very responsive & transparent. Super easy process
Pearse O. | Sep 2019
The Shant Banosian team was phenomenal. This is my second loan experience with Shant and I continue to be amazed by the tremendous customer service and professionalism!!!
Dana M. | Aug 2019
Overall I have been very happy with Guaranteed Rate. I wish there was a little more flexibility to be able to switch to the lowest rate on the market.
Michelle F. | August 2019
it was SO EASY. Shant and his team were on this like true professionals.
Timothy A. | Aug 2019
Ross and Julie were friendly and responsive and made working with Guaranteed Rate a pleasure!
John W. | Aug 2019
Overcame every obstacle to make sure my loan went through. I am beyond satisfied with what my team accomplished. Thank you.
Michael V. | Sept 2019
I was very happy with Guarantee rate. My loan person Ross was very nice to work with he had lots and lots of patients. he answers any and every question you have. he took the time to explain if you didn’t understand The process. If I had to do it all over again I want to have Ross and his team to work with me again. He work with me from the beginning to the end. I told a few of my coworkers when They are ready to buy a refinance to reach out to guarantee rates..
Beatrice D. | Aug 2019
Shant's team was fantastic to work with. Ali, Meghan, Ade, and others on the team were extremely helpful. As a first time home buyer, they were patient in explaining the process, very professional, and were very responsive to questions. While our deal turned out to be a bit more difficult as it turned into a short sale, everyone at Guaranted Rate made the process very transparent and easy to understand. Shant's team also secured us a rate that was lower than we expected. Thank you all for your help!
Jeffrey G. | August 2019
Excellent service, Shant Banosian was really helpful and helped me in a way that I understand. Really grateful with all the team for your kind support.
Amrit B. | Aug 2019
Once again, superb service! Everyone was responsive and made the process very simple and pain free. We are satisfied customers!
Anthony M. | Aug 2019
Guaranteed Rate gave me the best interest rate out of 3 other well known mortgage loan companies I looked into. I still cannot believe how easy the process was with getting my preapproval and loan commitment. Everyone who reached out to me was professional and informative and helped with all of my questions. I honestly thought that I would be stressed out throughout the closing process but it was as smooth as can be and I am extremely happy and grateful that Guaranteed Rate helped me become a home owner. I didn't feel like I was being robbed, I didn't feel pressured into securing my loan with them and I didn't feel like just a number to this company. I felt like I was a valued customer and they genuinely wanted to help me. The online portal was so easy and simple to use and outlined everything they needed from me. I will definitely recommend Guaranteed Rate to anyone looking to secure a loan at a great rate.
Marcia C | August 2019
Shant and his team are very professional, efficient, reliable and honest. The online portal was very easy to use with regards to submitting all the documents, This team makes the difficult process of home buying or refinancing seem very easy and simple. I will recommend Shant and his team without any hesitation.
Devaki S. | August 2019
Great experience - very quick process and the team made it clear what was needed and when. They took it from there!
Grace A. | August 2019
Guaranteed made the process very easy and efficient.The online tools for submitting and signing documents had user friendly interfaces. The ability to do everything up to closing remotely saved a a lot of time. We could also respond quickly despite being on vacation right before closing. If we needed clarification on any item, the team was responsive and helpful. Communication and followup were excellent. Ross Wilson was our primary contact. He set a great tone of friendliness, expertise and effectiveness. I will certainly recommend Guaranteed to anyone I know who needs a mortgage/refinancing.
Steven R. | Aug 2019
The Guaranteed Rate team made it easy and painless for me to go through the process of finding a mortgage. This was more pleasing given I am not familiar with the loan process in the US, having only previously bought houses in the UK. The team were patient and walked me step by step through all the elements I needed to complete. Very easy.
Darren G. | Aug 2019
You guys are the best! Thank you for making the process very easy and for answering all my questions.
Rachael R. | August 2019
GR treated us professionally and with courtesy, we would definitely use them again and recommend them highly.
Steven L. | August 2019
Everyone was professional, competent, patient, and attentive. They made the process seamless and without stress.
Marie M. | July 2019
Shant Banosian and his team had been phenomenal in our entire home buying process. They diligently helped us through the loan application process, underwriting and closed our loan within 3 weeks, which is extremely impressive. In addition, they also updated us in timely manner as our loan moved through different stages, gave us different loan options to choose from, provided us with recommendations and also gave the best rate. Would highly recommend to anybody purchasing home and looking for financing.
Shashwant P. | July 2019
Shant and his Team made this process so simple and stress free, we really could not have asked for more. Everyone involved far exceeded our expectations and we want to thank you all for that!!!
James O. | August 2019
Ross, Jessica and Julie were great! They made this so easy and stress-free! I would 100% recommend Shant's team and will definitley be using them in the future when I want to refinance my current mortgage for sure!
Tricia W. | July 2019
Process made it look simple and easy. Was able to meet all deadlines and closed on time without any further delays.
Subramanyam K. | July 2019
Ross was excellent, available anytime and answering all questions I had with no time, professional, honesty and more.. made everything work out quick and smooth. I can't thank him enough. Also the team that followed with closing made it go smooth and I can't complain. I am just thankful to anyone who participated in my process
Martha K. | July 2019
Even though the mortgage process can be long and tedious,the people at Guaranteed Rate were always helpful and supportive. I would definitely recommend them to anyone looking for a mortgage.
Edward L. | July 2019
Shant and his team, Paul and Adrienne, were great and informative and made this mortgage process a wonderful experience.
Angela C. | July 2019
Shant's team at Guaranteed Rate went above and beyond to help us get a loan for a new house!
Marc F. | July 2019
Everyone was incredibly helpful each step of the way/and easily accessible anytime we had a question. The whole process was completed within about 20 days! Which was unbelievable, greatly appreciated and makes it easy for me to refer you to friends & family.
Seth R. | July 2019
Everyone was very helpful through the process. They were available to answer any question I had, and were very knowledgeable about the process, which made the experience, which can be a stressful one, go smooth.
Karen S. | July 2019
Great service, very responsive. Everyone says we get an amazing rate.
Benjamin S. | July 2019
Shant Banosian and his team were phenomenal. They made sure it was clear they wanted to do their very best for us. Shant and the team had the perfect balance of communication & caring. The systems used for obtaining docs were great. People is what matters most and I can't imagine working with better people than Shant and his team.
William K. | July 2019
Shant Bonosian called me on the phone each time I had a question about something. Very responsible & correct. I strongly advice anyone to use him.
Marjus T. | July 2019
If the scale went to 11 I would select that – Shant and team continue to impress. Best customer service that I have ever come across (in all industries).
Kyle M. | July 2019
As soon as I signed up online it made everything easier. Ross contacted me via call/text and he explained the process is a very simplified way. This is my first home so it was my first time going through all of this and he was extremely helpful. The website was very easy to navigate, uploading documents was very easy, if I needed to change or add something a team member would let me know. Everyone else involved were very helpful as well, they responded quickly to my emails and usually with the answer or suggestion. I will for sure recommend Guaranteed rate to others who ask. I appreciate all the help everyone gave me, honestly with everything involved (as you know) having this part of the process be a walk in the park was massive! Again the team was amazingly helpful and Ross especially, he helped me understand everything before moving to the step and always responded with answers very quickly! Thank you! -Brian
Brian R. | June 2019
Shant and team were amazing! They made the process very easy and quick. They were always available for any questions I had. I will happily recommend the Banosian team to my family and friends.
Rameel R. | June 2019
Very happy to give me the opportunity to have a house for my family. Thanks.
Enmanuel A. | June 2019
My mortgage team (and they really work well as a team) of Shant, Julie, Lisa and Jessica were the best in getting this to closing in a tight time frame. Follow-up, communication and professionalism were awesome from start to finish !!
Edward B. | May 2019
As a first time home buyer, Ross was a dream to work with. Answered every question promptly and was helpful every step of the way in the buying process (post-purchase as well)!
Jarred D. | June 2019
Shant's whole team worked very efficiently to communicate and get things done. There were email exchanges on weekend and even some late night ones during the week. Its a 2 way street, I work hard to get them any and all information as soon as possible and they did the same. Very happy with the whole experience. The whole team was kind and courteous. They contacted us during the process to let us know that there was a rate drop and we could lock in at a lower rate. Saved me $100.00 a month. Couldn't be happier. Thank you Shant, Rose, Meaghan, Ross and anyone else I may have missed.
Jeremy C. | June 2019
These comments are specifically about our interactions with Shant. Our loan officer prior to that we were pretty unhappy with but once we complained to our realtor Shant took over and did an amazing job and made everything so easy! We really appreciated that Shant took our concerns seriously and personally took over. Thanks for everything Shant!
Sarah C. | June 2019
Shant and his team were fantastic and made the entire process very easy.
Christina M. | May 2019
I’m very happy with Guaranteed Rate, you guys did a amazing job, you guys made it so easy for us, I was all was very informed and you guys were always on top of ever detail. Thank you for making all of this possible for me and my family.
Roberto M. | May 2019
The team was very kind. Kindness goes a long way with me. Uploading the documents was incredibly easy thanks to the website.
AunnaKalia B. | May 2019
Shant and his team were super helpful with our competitive and insanely fast turn situation. Probably couldn't have closed the deal without him. Very much appreciated.
Nat T. | May 2019
Great experience with Shant, Julie, and the entire team!
Alison S. | May 2019
We appreciated that Ross was patient and able to explain all of the details we needed to know as first-time home buyers. He was extremely responsive through the entire process, answering our questions and sending updated pre-approvals incredibly fast.
Nilagia M. | May 2019
Great experience and i dont think anyone would be able to match the rate you got us.
Jonathan S. | May 2019
Shant made the process super easy and was always there to answer all my questions and I did have a lot.
Kaitlin M. | April 2019
An incredible high caliber team. They get the job done well and quick.
Geetha A. | May 2019
Shant has an excellent team - we would definitely use them again!
Annette D. | April 2019
I had a fantastic experience with Guaranteed Rate! Every member of this company has proved to be diligent and the response time was excellent.
Heznie J. | May 2019
Such a great company and great stuff they made everything look very easy.
Ardit D. | May 2019
Shant and Justin were extremely helpful. I worked closest with Justin & only have nice things to say about him. He was always available, and was incredibly talented in "dumbing down" all of the information to make it more easily digested and processed. I am very thankful to have obtained my loan through Guaranteed Rate as they were extremely flexible and made necessary, last minute adjustments in my favor.
Kenneth W. | April 2019
I have to appreceiate Ross for his remarkabke service. He was on top of everything and very helpful throughout the process.
Sanket S. | April 2019
Great experience. Took a stressful time and made it almost pleasant. Thanks again for everything!
Laura D. | April 2019
Everyone was very responsive, everything was well coordinated, and everyone involved was also well coordinated and in the loop. Uploading documents was easy and the list of what was needed was very clear.
Mary A. | April 2019
Guarantee rate got you covered they simplifies the problems. Providing complete and professional services.
Dianne K. | April 2019
Everything was easy and straightforward. Emails were generally responded to very quickly, especially when I was requesting property-specific pre-approval letters. My one critique is that once my loan was being processed because multiple people were working on, it was hard to know who I should be directing my inquiries to.
Stephanie L. | April 2019
Very professional very knowledgeable very courteous a pleasure to work with.
Anthony F. | April 2019
GR team worked fast to meet the closing deadline we had established. We really appreciated their availability and fast response. Also, we were undecided between GR and another mortgage loaner and GR worked towards making their offer the best for us!
Claudia G. | March 2019
The team you guys hired are super nice. I will definitely recommend to my friends to use your service.
Kamal B. | March 2019
Shant and his team were great. We highly recommend them for the best rate and service.
Shanna B. | March 2019
The team at Guaranteed Rate was awesome!!! I have been on a hunt for a home for over 3 years. They were always available, nights/weekends, no matter the time, they got back to me same day and more often than not, within the same hour. Shant, Liam, Ross, Jessica, and Rose we're all so helpful and quick to get my loan closed on time. They kept the process moving and made everything so easy to complete. I highly recommend Guaranteed Rate and the amazing people who make it so easy. Thank you all, I sincerely appreciate all of your efforts!
Hallie H. | March 2019
Third time I've used Shant and his team to refinance. Exceptional customer service, expertise, and reliability. Highly satisfied customer!
Samuel A. | March 2019
We appreciate everything Shant and his team did for us. You made the process straight forward and hassle free. We have much trust in you and your team. We always felt as though we were getting prompt replies and top tier customer service. Big thank you.
Dustin G. | March 2019
Many other aspects of the home buying process were confusing, poorly explained, and/or simply overwhelming, but Guaranteed Rate made the mortgage process as painless as it could be. Our emails were answered quickly, and our questions were addressed fully. Communications detailed any and all steps laid out, so we could fully understand the process and what was going on behind the scenes. We are fully aware of the reputation of Guaranteed Rate and know that they work with many people at any given time, but their responsiveness and attention to detail sometimes made it feel as if everyone's priority was working just with us and making sure we had everything we needed. We had the pleasure of working with a number of individuals at Guaranteed Rate, all of whom were great, but we would like to highlight Ross Wilson, and how incredibly responsive and helpful he was. The speed with which he responded to any and all texts, emails, and phone calls was extremely impressive. He checked in with us at regular enough intervals to reassure us that he (and the rest of the Guaranteed Rate team) was on top of everything, but not overly frequently as to inject any more stress into the process.
Nicholas B. | March 2019
I felt I was in good hands from start to finish in seeking our home loan. The ability to upload required documentation to a secure site for review and approval via e-signature streamlined the entire process. Another strength was timely communication and questions answered clearly. I knew exactly where we were in the loan application process through frequent updates. It was comforting to know that having the Shant Banosian team in our corner was an edge in buying our home.
Raymond Y. | March 2019
Start to finish it was a very pleasant transaction. The process was smooth. Very knowledgeable and professional. We will recommend all our friends and family. Thank you for everything.
Charles M. | March 2019
Shant is the best loan officer in the country, he makes sure you understand the process from the beginning to the end.
Gerald M. | March 2019
The Guaranteed Rate team was the absolute best. I would recommend them to everyone that is trying to buy a home. They helped in so many ways. I can't thanks them enough
Nicholas F. | February 2019
Everyone at Guaranteed Rate was quick to respond to questions, thorough with answers, and kind. A really nice team clearly eager to make things work.
Eve P. | February 2019
Shant came through in the clutch. We were having trouble closing on our house with a previous lender due title 5 issues. Shant and the Guaranteed Rate Team helped us immensely and got us a better rate than the previous lender.
Leigh H. | January 2019
Every single person I dealt with at Guaranteed Rate was outstanding; Allison Niland, Adrienne Tucker, Shant Banosian, and everyone else. They were responsive, clear in what they needed and were always willing to work with me if/when something went a bit off course. It was so refreshing to work with this team, and I will absolutely recommend them to anyone I know!!
Kristen O. | January 2019
Adrienne and the Team assigned to my case was outstanding, and I would recommend their help and support to anyone who's in need of a loan. They were thoughtful, attentive, and responsiveness to questions and concerns were immaculate!
Dahima J. | January 2019
Shant and his team are amazing!!! Such a wonderful experience.
Megan H. | February 2019
I can not thank the people who helped us out enough. Ross helped so much, and answered a lot of questions at all hours of the day for me; he even continuously checked in with me which made me feel more comfortable about the process. Julie as well was amazing and even answered some emails while she was out on personal business. The guaranteed rate team was phenomenal. Not only did the process go super smoothly but everyone was so willing to help out and talk us through each process, so we understood the importance. I can’t thank these guys enough. And I highly appreciate all the help and time everyone offered! Such a great experience! Thank you, again!
Rachel L. | January 2019
Ross Wilson and Julie Woods were amazing! Incredibly responsive and helpful.
Susan G. | February 2019
Ross and Shant were great. They answered all my questions along the way and made sure I understood my options.
Mary A. | February 2019
Shant's team was very knowledgeable and very quick to get us to close early. With submitting all of our credentials on time, we were able to close in about a month! You all made it possible to leave a very toxic situation with our condo closing. Thanks again!
Michelle S. | January 2019
The loan process was made simple. The team was amazing and answered all of my questions in a timely fashion.
Geanine S. | January 2019
Overall Ross is very professional, supportive and helpful to me during the process. Thank you Ross.
Mengleang S. | January 2019
Ross Wilson was super responsive and personable. You're lucky to have him on the team!
Kelly R. | January 2019
We had a phenomenal loan experience with the Shant Banosian team of Guaranteed Rate. Shant and the other members of the team were so patient in helping us to realize our dreams by financing our forever home. We were very impressed with their thorough knowledge of the real estate loan market. The Shant Banosian team made us feel comfortable and was always ready with a kind word to help lessen our anxiety during this stressful process. We also very much appreciate the flexibility of Shant during the negotiation of our interest rate and lock-in period. We will recommend the Shant Banosian Team and Guaranteed Rate to our friends!
Dana M. | October 2018
Shant Banosian was so helpful for our entire home buying process. He always responded to our questions in a timely manner through call, text or emails. When we finally got an offer accepted and shopped around for rates guaranteed rate offered us the best rate that we could find.
John J. | January 2019
Ross was great, patient and explained all my nerdy questions. Everything went smoothly, including a float down post-lock and a change in loan terms I chose to do as a result.
James K. | January 2019
I want to give a special thank you to shan’t and his team at Guarantee Rate. I want to express my sincere gratitude for the special attention that Ross Wilson gave us through this process and understanding we were first time home buyers. That meant to the world to us. Thank you again, and God bless
Sergio G. | January 2019
The entire staff and process was smooth. I had amazing support throughout the whole process.
Kelly C. | December 2018
Loved the whole experience. Ross was excellent, providing great information and communication throughout the entire process. He was extremely responsive and thorough, so we didn't find any surprises for the rest of the process. Also, a big shout-out to Jessica Bliss and Julie Corcoran who helped us get to underwriting in a timely manner and move all the way to "clear to close" Thank you Shant's team!
Ricardo C. | January 2019
This was our first mortgage in the US. We had limited employment history and "young" credit records. We also had no knowledge of the various types of mortgages, building loans, methods of buying down rates, etc., etc. Ross was knowledgeable, patient and supportive in assisting us. He was flexible and made himself available to speak to us after hours and on short notice. The loan application process was efficient, and we now have a lovely new condo. Ross even locked in a rate lower than we were anticipating and this is appreciated. Thanks for all your assistance, we are glad of the support from Ross, Julie, and the broader team.
Gregory F. | December 2018
You folks reached out to me - it's an annual thing you do (as I used Guaranteed in the past) and lo and behold, we COULD save me $$ - the process itself was super-easy, all done via email and doc scans/posts - the only in-person part was actually signing the documents. I don't think the process could be more streamlined or painless - 21st century all the way! Highly recommend you folks.
Richard T. | December 2018
Shant, Ali, Rose and the whole team made the loan process seamless and stress free. I highly recommend Guaranteed Rate.
Ruth L. | November 2018
I shopped around and Guaranteed Rate offered the best rate.
Robin M. | December 2018
From pre-approval, to offer, to closing, all went smoothly and expeditiously. I loved the ease and convenience of the secure portal for uploading documents and e-signing items online.
Tara C. | December 2018
The entire team at Guaranteed Rate made this process so easy and straightforward. This was my third home loan, and by far it was the smoothest process. Even after experiencing a hiccup with the appraised value of my home, the team quickly worked with me to talk through all of the options and provide the best plan forward. I really can't say enough good things about Shant and his team. Thank you for helping us get the home of our dreams!!
Kristin Q. | December 2018
We worked with three people throughout the process. We encountered some exceptional people during the process, and other parts of the process weren't as great. We found as we got deeper into the process the communication became a little less clear about what was happening and timeframe expectations. Early on we felt that Guaranteed Rate did a great job at hand holding. Hope this helps with future clients!
Kayla S. | November 2018
Travis was amazing to work with! He was always willing to talk day and night! Travis is very knowledgeable and lead me through the complex project easily, explaining the process in an approachable manner. I felt very confident the entire way through. Travis also really rallied assistance in the final weeks to get the loan closed and with a great result. I would not hesitate to recommend him to anyone - in fact, I already have! Thank you so much for all of your help!
Matthew D. | November 2018
The whole team was very responsive to all my needs. Their efforts got my loan closed in super fast time. Thanks guys!
Ronald B. | November 2018
The team from GR was so great to work with. Ali Niland is truly an asset to your team! There were many times I frantically called her when I was stressed/confused about the process, and she always talked me off the ledge and helped me understand what was going on next steps, and answered all my questions! During the home stretch, Julie was great, very professional and kept me updated every step of the way! I would absolutely recommend this team to family and friends! Have a great holiday season!
Amy F. | November 2018
Thank you to Ross, Julie and the whole team for a great experience! Fantastic customer service.
Michael M. | November 2018
Shan't and his team were great. We started with another company and were dissatisfied, so we called Shant, and we are so glad we did.
Jason C. | November 2018
Shant and his team made the process as simple as I've heard of it being. While we hit a few bumps in the road like changing attorneys, Shant was immediately available to explain the situation and assure me and my wife our loan was still on track.
Daniel S. | October 2018
I switched to Shant and his team from another lender VERY late in my closing process, and he and the Guaranteed Rate team were able to get it done in time AND save me over $10,000 in the process compared to the other lender. Tremendous service throughout the process and just an outstanding experience all around. Thank you, thank you, thank you!
John J. | November 2018
Ross and his team were very knowledgeable and proactive throughout the entire process. This is my first time applying for a loan, and the process is much more complicated than they tell you, but Ross made it a point to over explain and make sure I understood every step. This made our decisions much more informed throughout the process. Lastly, the team was very accessible. For me, it is hard to do much between 9-5 outside of work and the team did a great job being available on off hours.
Christopher Z., October 2018
Super easy process from start to finish, even for this first-time homeowner. Absolutely would recommend 10 out of 10!
Christina S., September 2018.
Thanks for all your help on this matter. Really appreciate it!
Rod L. | October 2018
I have before, and will again in the future if I need to. It could not be an easier process that is for sure. What a great team!
Elena L. | September 2018
GR did an excellent job for us. I most definitely will recommend them for anyone I know buying a home!
Lamont T., September 2018
Ross was great to work with!!! He was professional, kept me up to date on my loan and was extremely responsive! The whole team was great. Thank you for making it a smooth process.
Melisaa K. | October 2018
We found Guaranteed Rate to be efficient, organized, and responsive even after hours. The Shant Banosian team came highly recommended and we confirm it was with good reason. This was our first mortgage process so we had more questions than answers early on. The team answered all our questions and made a stressful process easier and nearly turnkey. We would use their services again in a heartbeat.
Ryan M. | October 2018
Everyone was very helpful and the process was very straightforward, even for a first time homeowner.
Carla B. | October 2018
I have handed your info to multiple people! Very pleased
Lindsey B. | September 2018
Everyone I worked with at Guaranteed Rate was excellent! Ross and Rose went out of their way to be available for all of my questions/concerns, no matter the time of day. They made a stressful situation much easier for me. I can't thank them all enough and would highly recommend Shant's team to anyone.
Meghan C. | September 2018
Love Shant and his team!! I refer people to him regularly!
Todd D. | August 2018
Shant Bonasian is the best!
Charles D. | September 2018
Excellent customer service! Easy process! They always kept me in the loop and communication was stellar!
Jennifer D. | September 2018
I thought that everyone I dealt with at GR was extremely helpful. Ross made me feel comfortable and took the time to explain all of the financial terms to me in depth. I was VERY thankful for him. After he passed me off to the next phase he still checked in with me to make sure everything made sense. I also really felt like you all were doing everything in your power to get me the best rates and secure me the loan that was most appropriate for my situation. THANK YOU! Maralene
Maralene Z. - September | 2018
Everyone on Shant’s team was incredibly helpful and easy to work with. They made what could be a very stressful process very smooth.
Eric H. | August 2018
The GR team was on top of everything, constantly following up on open actions. Great communication and very pleasant management of the overall process.
Arturo D. | August 2018
The team at Guaranteed Rate is absolutely fantastic! The response time on any questions was almost immediate with a clear detailed helpful explanation. Additional kudos to Ross Wilson who was terrific from our fist interaction all the way to the mortgage closing. It's not everyday that you apply for a mortgage and just thinking about the process can be stressful. Thank you Guaranteed Rate for making this easy! You've made a life long customer.
Joseph D. | September 2018
Very professional and responsive team!
Charles D. - September | 2018
Great job by a super responsive team! They answered every question promptly and clearly. They definitely helped make a stressful process a bit less stressful!
Sevag Z. - August | 2018
Everyone was really great about answering our questions throughout the process. Thank you, Shant, Paul, and Adrienne!
Christina M. | August 2018
Shant and his team bring us back eveytime!
Abhishek S. | August, 2018
As a first-time home buyer, we were nervous about the process. Shant and his team quickly took over and made the process very seamless. We were updated throughout each step and any questions we had were answered in a timely manner. We could not be happier with our choice of using Guaranteed Rate. Shant and his team are extremely knowledgeable and simply get the job done without any headaches. Thanks again!!
Michael H. | August 2018
Thank you for helping us buy our first home!
Claudia E. | August 2018
Guaranteed rate also recommended the law firm of Sonja Selami and together this team of highly professional individuals worked on my loan and the timely closing of my escrow (purchase). I live and work in Los Angeles, and despite the distance, we worked on the timeline of my purchase and efficiently and promptly met all the deadlines. Every member of Guaranteed Rate showed impressive professionalism in handling this purchase. I would highly recommend this firm to my friends in the area and look forward to opportunity of working with them again sometime in the future.
Susan L. | August 2018
The entire team was amazing to work with, from beginning to end, i could not have asked for a more professional experience, and easy experience, they told me what i needed, made everything as stress free as possible, I will only use and refer Guaranteed Rate going forward!
Shawn L. | August 2018
The entire team was amazing to work with, from beginning to end, i could not have asked for a more professional experience, and easy experience, they told me what i needed, made everything as stress free as possible, I will only use and refer Guaranteed Rate going forward!
Shawn L. | August 2018
Shant's team is very professional and efficient!
Shuai W. | August 2018
I was trying to get a mortgage through my credit union, however the loan officer there wasn't working with me nor was he trying to find ways to help me as a first time home buyer. Guaranteed Rate came highly recommended to us from my realtor. We made the switch and noticed the difference right away. The sales assistant as well as the team assigned to me answered any and all questions I had throughout the process and explained the steps to me. They also worked quickly and efficiently as well as suggesting ways of freeing up some money in one area which helped us in others. If it wasn't for the Shant Banosian team, especially Ross Wilson who I call superman, we would have lost the house.
Leigh P. | July 2018
As a first-time homebuyer, Shant and his team, helped to make the process go very smoothly. All communication was clear and they took the guess work out. I couldn't have had a more pleasant experience.
Anthony M. | July 2018
Clear communication and worked diligently to meet a very tight timeline.
Sara D. | July, 2018
I would tell everyone I know to use Guaranteed Rate because of Ross, Shant, and the rest of the team. The entire Guaranteed Rate team made this difficult process as seamless and easy as it could possibly be. Every single person I interacted with was kind and extremely professional and helpful.
Erica P. | May 2018
Ross was very responsive and insightful. gave some of the best advice and along with the realtor, helped make my first time home buying experience as painless and smooth as possible.
Jeremy V. | July 2018
I was referred to Guaranteed Rate after the original loan company I was working with, made mistakes which prevented me from getting a loan from them. Guaranteed Rate was able to get me the loan with very little effort required from me. All the staff were very organized, competent and kept me informed throughout the process. I wish I had known about them before starting the process of buying a house. I would use them again and certainly recommend them to others.
Martin C. | July 2018
Pretty smooth process, I've gotten a loan through Guaranteed Rate twice now and it was easy both times.
Jonathan K. | July 2018