What people are saying... What people are saying... Back to profile
Ease and quality of communication with Barb McLaughlin and her team were great.
Nicolas B. - Philadelphia, PA | Apr 2022
The rating was given because the process was smooth and any questions I had were answered promptly.
Christina F. - Shoemakersville, PA | Apr 2022
The people. Clear ownership and care taken each step along the way. Expertise was evident.
Gregory F. - Mason, OH | Mar 2022
Never before I had such a great experience with mortgage company - from start to finish.
Ruchi L. - Bryn Mawr, PA | Mar 2022
Guaranteed Rate provided a very efficient refinance process.
Bradley R. - Newtown Square, PA | Mar 2022
Loved working with Barb! She helped us every step of the way to buy the house and get a competitive rate!
Abraham W. - Wilmington, DE | Feb 2022
Barb was awesome!! Very responsive even on weekends
Joy T. - Folsom, PA | Jan 2022
Team was great, very easy to work with and outstanding communication
Jeffrey S. - Wyomissing, PA | Dec 2021
Exceptional service, follow up and follow through.
Alisa N. - Wynnewood, PA | Dec 2021
Very helpful navigating the whole process
Leah H. - Philadelphia, PA | Nov 2021
Process was simple and smooth from start to finish. Barb and her team are phenomenal.
Ryan M. - Lancaster, PA | Nov 2021
This rating is based specifically on Barb and how well she took care of us. This was hands down the best experience I've had obtaining a mortgage.
Cameron G. - Englewood, CO | Nov 2021
no problems. quick replies. flexible time for meeting. excellent web portal
Ran L. - Narberth, PA | Oct 2021
Our experiences with Guaranteed Rate have always been simple and painless. Barb and her team did a good job of explaining everything to us.
Patrick H. - Philadelphia, PA | Oct 2021
Barbara and her team were fabulous to work with from start to finish!
Stacy L. - Newtown Square, PA | Oct 2021
Excellent customer service, quick responses, able to provide me with a quick close which was crucial.
Nancie C. - West Chester, PA | Aug 2021
Barb, Kristen, Jenn and the whole team were excellent to work with. As first time home buyers, we were nervous at the beginning but Barb took us under her wing and helped us throughout the entire process, answering our questions thoroughly and without making us feel ridiculous for asking even the simplest of questions. Communication from the entire team was tight and prompt. We can't say enough how happy we are to have had it so good with this team. We felt like partners in the deal and we couldn't be happier with how this entire buying and loan process went down. Thank you, team!! We love you!!
Jared O. - Wilmington, DE | Aug 2021
friendly,effective service from start to finish
Daniel F. - Havertown, PA | Aug 2021
They made the whole process efficient and they were very informed and helpful at every step.
Peggy S. - Swarthmore, PA | Aug 2021
Excellent service! Managed the entire process smoothly and professionally!
Kenneth R. - Drexel Hill, PA | Aug 2021
They were very helpful along the way, but there was a slight mix up in numbers at the end of the closing process that was a bit confusing.
Melissa M. - Malvern, PA | Jun 2021
Made the process so easy and calm.
Jennifer P. - Philadelphia, PA | Jun 2021
GR was easy, smooth, efficient and communicated clearly throughout the process.
Lauren C. - Phoenixville, PA | Jun 2021
Great service, everyone was extremely helpful and made process easy
Aileen B. - Wayne, PA | May 2021
Barb was wonderful and Kristen was very easy to work with. Both moved my loan forward very efficiently.
Katherine B. - Philadelphia, PA | May 2021
The whole process was easy from start to finish. I was always well informed on what was happening with our loan
Christopher R. - Exton, PA | May 2021
They were the easiest company to work with. People were extremely friendly and helpful all the way through
Della F. - Phoenixville, PA | Apr 2021
Easiest mortgage ever. Great people.
Brian B. | Mar 2021
An easy, smooth experience from start to finish.
Cheryl K. | Mar 2021
good follow up and customer service skills
Allison S. | Mar 2021
My own job is working with clients and so often I experience terrible customer service from sooooo many companies. I felt my experience with re-financing my mortgage was as easy as I could have expected and everyone involved was very pleasant and helpful which is unusual these days. I was treated the way I treat my own customers.
Jennifer S. | Mar 2021
Great service, organized, no issues.
Keith B. | Feb 2021
competitive offer, ease of application and closing
Stephen D. | Feb 2021
They were easy to work with and made sure we understood each step of the process
Hilary M. | Aug 2020
Barb is amazing - she''s so responsive, kind, and really excellent to work with.
Alison S. | Feb 2021
Excellent support and responses from Barb McLaughlin.
Elizabeth S. | Aug 2020
Had a very good experience. Was alot easier than I thought.
Derek C. | Dec 2020
I had a very good experience. Excellent communication and online platform secure to send documents
Susan B. | Aug 2020
Excellent service, very helpful and communicative during all hours of the day! Made a stressful process of buying a home seem easy!
Alexander W. | Dec 2020
All staff were professional and responsive to questions and calls.
Daniel F. | Aug 2020
Barb, Ana, Theresa were amazing
Christopher C. | Sep 2020
Barb was amazing and works with a great team!!!!
Nancy G. | Dec 2020
The rates were terrific and customer service was excellent
KATHLEEN D. | Aug 2020
Lightning fast and complete responses. People were very friendly and I thought the innovative use of the technology was impressive.
Gregg S. | Sep 2020
Working with Barb was a fantastic experience! She was very helpful throughout the entire process and she offered me some great insight along the way!
Steven C. | Oct 2020
Excellent communication and service.
John J. | Dec 2020
Excellent customer service
Shelly P. | Aug 2020
Easy to communicate and great, supporting team work
Roman N. | Sep 2020
It was great to work with a very competent, dedicated, understanding and flexible group of people.
Elaine D. | Oct 2020
Responsive, fast and accommodating
Nicola T. | Dec 2020
Great service from Barbara McGlaughlin and team!
William M. | Jul 2020
Barb was very responsive and helpful through the entire process. If I had a question about anything, Barb was always a reliable point of contact.
Andrew M. | Jul 2020
We are first time home buyers and Barb was SO helpful in guiding us through the entire process from start to finish. Working with GR was a great experience for us.
Rebecca K. | Jul 2020
good communication. able to complete everything needed by closing even though we pushed up closing date
Suzan L. | Jul 2020
Guaranteed Rate was extremely easy to work with. As first time home buyers they were very informative and helped us through every step of the process.
Patrick H. | Jun 2020
I was very happy with the people I worked with but really do not like the add bombarding I got after I started communications with Rate.
STEPHEN M. | Jun 2020
Barb McLaughlin was on point thru every step of the Loan process. She’s outstanding. And I closed sooner than expected.
Staci T. | Jun 2020
I got a great rate. My contacts were very nice and helpful. Closing went great.
Brian T. | May 2020
Personal service, quick responses, nice people
Stephen D. | May 2020
There is always room for improvement.
Scott S. | Mar 2020
Barbara that I worked with was so professional and helpful. The transaction and getting documents in was very streamlined and easy and I love the newer technology that the company uses.
Gabrielle C. | Feb 2020
Barb and her team where outstanding
Isadore B. | Feb 2020
Simply put: Barb. She just has it down pat and keeps the client at ease throughout a stressful process!
William M. | Dec 2019
Simply put: Barb. She just has it down pat and keeps the client at ease throughout a stressful process!
William M. | Nov 2019
Barbara McLaughlin and staff were knowledgeable and expedient in our mortgage refinance with Guaranteed Rate.
Sheldon C. | Nov 2019
everything went very well and smoothly. the documents were easy to upload on the website.
Michelle B. - Royersford, PA | Jul 2022
Barb was excellent to work with. This was my first time purchasing a home and Barb assisted me through nearly every part of the home buying process. She was always quick to respond and thoroughly answered the numerous questions I had. I will definitely recommend Barb and Guaranteed Rate to anyone I know looking for a mortgage!
Nicholas S. | July 2019
Everyone I worked with at Guaranteed Rate was friendly, helpful and informative.
Alison S. | Nov 2019
Barb was very helpful through the entire process
Anthony R. - Langhorne, PA | Jul 2022
Barbara McLaughlin and Kristen Teets were very professional and easy to work with. The user interface to submit documents was super easy and efficient.
Andrew M. - Mullica Hill, NJ | Aug 2022
Overall, the process was incredibly smooth! Having an online portal to exchange secure documents was a great feature. I loved being able to see what stage my loan was in - at any given time.
Rebecca B. - Pittsburgh, PA | Jun 2023
Barb McLaughlin and her team made the whole process so very easy. From application to close everything went smoothly. Barb was especially helpful and super knowledgeable when we were deciding the route that was best for us. I would definitely recommend Guaranteed Rate and Barb to anyone looking to purchase or refinance.
Christopher R. | Sep 2019
Second time working with Barb and team and they are super pros
Gabrielle C. - King Of Prussia, PA | Jul 2022
Easy process, fast responses
Michael D. - Phoenixville, PA | Aug 2022
Great service and support by the entire team - Barb, Kristen and Brandie!
Courtney H. - West Chester, PA | Jun 2023
Barb and her entire team were EXCEPTIONAL to work with from start to finish.
Jennifer P. - Harrisburg, PA | Jul 2023
Barb McLaughlin and her team made the whole process so very easy. From application to close everything went smoothly. Barb was especially helpful and super knowledgeable when we were deciding the route that was best for us. I would definitely recommend Guaranteed Rate and Barb to anyone looking to purchase or refinance.
Christopher R. | Aug 2019
Barb did an excellent job locking me in at a lower rate than anyone else at a time when things were moving up very quickly
Robert P. - Philadelphia, PA | May 2022
Barb, Kristen, and Brandie were incredibly helpful, always reachable, and cool under pressure during the entire process. A pleasure to work with.
John C. - Villanova, PA | Jul 2022
They provide outstanding service and walked me through every step of the process. They were absolutely amazing to work with
Keedra A. - Drexel Hill, PA | Aug 2022
Everyone was very good and very responsive.
Courtney D. - Wallingford, PA | Nov 2022
Great company to do business with. They made the whole process easy.
Thomas K. - Evesham, NJ | Jan 2023
From beginning to end, they were amazing, and worked super quick and hard for us to achieve closing within a month! They were truly the nicest and most helpful.
Lauren F. - Hatfield, PA | Feb 2023
Professional and courteous service
Thomas E. - Bala Cynwyd, PA | Apr 2023
Working with Barb and her team made the loan process seamless. She was transparent, always available to answer our many questions, and ran several financial situations for us throughout the process. Barb helped calm our anxieties as we worked to find a house we loved!
Hannah M. - Philadelphia, PA | May 2023
Very knowledgeable, friendly and professional.
Terri R. - Port Richey, FL | Jun 2023
They were super easy to work with and Barb McLaughlin was so kind and always available to answer any question I had no matter how silly.
Kimberly S. - Chadds Ford, PA | Jul 2023
Barb McLaughlin came very highly recommended and made the process easy.
Steven H. - Fairless Hills, PA | Aug 2023
Barbara and her team were very easy to work with
Lori S. - Malvern, PA | May 2022
They were easy to work with flexible
James K. - West Chester, PA | Jun 2022
Barb McLaughlin was a wonderful mortgage rep and I would recommend her to anyone.
Daniel W. - Philadelphia, PA | Jul 2022
They made the mortgage process easy!
Casey T. - West Chester, PA | Aug 2022
Good support and very ease to work with the team.
Vincent A. - Chesterbrook, PA | Sep 2022
Guaranteed Rate helped me through every single detail of the process of purchasing a home. I never once felt in the dark about anything happening.
Laura F. - Aston, PA | Nov 2022
Barb McLaughlin. She pulled this thing through in the best way possible. 2nd mortgage I have done with you guys, both complicated. She is a gem
Akpoghenobo O. - Wayne, PA | Jan 2023
The service was very friendly and helpful, we never felt out of the loop or unprepared.
Alec D. - Philadelphia, PA | Feb 2023
The team made the process so easy and stress free. A process that can often be overwhelming was made so easy by Guaranteed Rate, they explained every step in an easy to understand way and they were always available to answer any questions we had.
Luke L. - Exton, PA | Mar 2023
Good experience, communication was excellent.
Nicole T. - Bryn Mawr, PA | Apr 2023
Very prompt replies to any questions and friendly, helpful people to work with!
Joseph M. - West Chester, PA | May 2023
Barb was so great to work with. Extremely personable and excellent communicator. Highly recommend.
Dustin F. - Philadelphia, PA | Jun 2023
Attentive, accessible and patience with all of our questions.
Anat L. - New Haven, CT | Jul 2023
Experience with the whole process was easy and professional.
Aira G. - Exton, PA | Aug 2023
Unbelievable responsiveness, attention and customer service, on top of securing the best rate.
Ashley L. - Berwyn, PA | Oct 2023
Great employees to work with
Donald B. - North Wales, PA | Nov 2023