What people are saying... What people are saying... Back to profile
Bob and the staff at Guaranteed rate are best !!! They are always looking out for there clients.
Jose G. | Apr 2020
I've worked with Bob in the past and have always been treated well.
David N. | Jan 2020
The whole process was effortless, we were kept informed throughout. Bob Thompson and his team were absolutely amazing. Bob on our initial contact explained everything and all options to us in a very easy to understand way. Bob checked in with us often and answered any questions we had and we just felt good and taken care of, I dont know what else to say but amazing experience.
Gary D. | Oct 2019
Because of Bob Thompson. He always takes the time to make sure every detail of the loan process is explained to our satisfaction and then some. His stamp of approval on any document or protocol gives me 100% satisfaction that things have been double-checked, which gives us peace of mind. I would recommend every friend and family member to him because of his professionalism and the time he takes to ensure complete satisfaction to his clients.
Michael B. | Oct 2019
Bob Thompson and his team were outstanding during my process in obtaining a house loan. Any documents that I needed to submit they would email/call me. If I had any questions, they were there to answer no matter the day or time.
Daniel T. | Sept. 2019
Bob Thompson did a great job working on my loan. This was my first home purchase and I knew I was in good hands from the very beginning of the loan process. Bob explained everything and answered all of my questions. He and his staff were always available and gave me great service and attention. I will definitely call Bob Thompson again and refer him to all my friends.
Claire C. | August 2019
Everyone was very helpful in answering questions and making everything as easy as possible. Would definitely recommend and use again.
Connor D. | March 2019
My loan officer was Robert Thompson - he is a true professional and made the process very easy. He explained the process up front, followed up thought the entire process, answered any question I had and even showed up at the closing/signing of documents. True professional, I would recommend him and G.R. to anyone!
Edward A. – Oak Lawn, IL | JAN 2017
Bob Thompson was fantastic all through the loan process and I will highly recommend him as he takes his job very seriously and was available for my questions at a lot of off hours. Thanks Bob and Guaranteed Rate!
Michael R. – Chicago, IL | JAN 2017
After several years of renting, we decided it made more financial sense to purchase a home in lieu of continuing to rent. We began the process by saying that if at any point we did not feel we were making the correct decision, we would walk away. My wife was a former real estate research consultant and came to the mortgage application process with a long list of questions and concerns. From our first conversation with Bob, it was clear that he was going to make what could be a scary and stressful process, as calm and comfortable as possible. Bob was always available to answer a question and he and his team would often call to make sure we understood the email and to see if we had any additional questions. We truly felt that Bob had our best interest in mind and this was not simply a business transaction. Bob made himself available throughout the process and even was there at our closing in person. To have someone take that time gives us a great feeling about our decision and we have already told two friends to contact Bob as they start the home buying process.
Bob was extremely professional and very helpful throughout the whole process. He went above and beyond to guide us through the whole loan process.
Joseph M. – Chicago, IL | SEP 2015
Bob was very very helpful. He was easy to get in contact with, answered all of my questions, and was prompt in getting back to me while he was on vacation and we were experiencing delays before closing.
Scott P. – Mokena, IL | Apr. 2015
Hey, check out this amazing review from Brian about Bob! “Bob Thompson and his team were wonderful to work with for our refinance. We got a great rate and everything went smoothly. They even came to our house to do the closing. We would definitely work with Guaranteed Rate and Bob again! Thanks again for everything.”
Brian M. --- La Grange Park, IL --- 4/2013
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