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Everyone was very helpful in answering questions and making everything as easy as possible. Would definitely recommend and use again.
Connor D. | March 2019
My loan officer was Robert Thompson - he is a true professional and made the process very easy. He explained the process up front, followed up thought the entire process, answered any question I had and even showed up at the closing/signing of documents. True professional, I would recommend him and G.R. to anyone!
Edward A. – Oak Lawn, IL | JAN 2017
Bob Thompson was fantastic all through the loan process and I will highly recommend him as he takes his job very seriously and was available for my questions at a lot of off hours. Thanks Bob and Guaranteed Rate!
Michael R. – Chicago, IL | JAN 2017
After several years of renting, we decided it made more financial sense to purchase a home in lieu of continuing to rent. We began the process by saying that if at any point we did not feel we were making the correct decision, we would walk away. My wife was a former real estate research consultant and came to the mortgage application process with a long list of questions and concerns. From our first conversation with Bob, it was clear that he was going to make what could be a scary and stressful process, as calm and comfortable as possible. Bob was always available to answer a question and he and his team would often call to make sure we understood the email and to see if we had any additional questions. We truly felt that Bob had our best interest in mind and this was not simply a business transaction. Bob made himself available throughout the process and even was there at our closing in person. To have someone take that time gives us a great feeling about our decision and we have already told two friends to contact Bob as they start the home buying process.
Bob was extremely professional and very helpful throughout the whole process. He went above and beyond to guide us through the whole loan process.
Joseph M. – Chicago, IL | SEP 2015
Bob was very very helpful. He was easy to get in contact with, answered all of my questions, and was prompt in getting back to me while he was on vacation and we were experiencing delays before closing.
Scott P. – Mokena, IL | Apr. 2015
Hey, check out this amazing review from Brian about Bob! “Bob Thompson and his team were wonderful to work with for our refinance. We got a great rate and everything went smoothly. They even came to our house to do the closing. We would definitely work with Guaranteed Rate and Bob again! Thanks again for everything.”
Brian M. --- La Grange Park, IL --- 4/2013
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