What people are saying... What people are saying... Back to profile
Great service, very efficient, caring employees!
Stanislava P. - Fremont, CA | Apr 2022
Evelyn and the team always went out of their way to help me out and work through any roadblock or obstacle during the process.
Jason B. - Alameda, CA | Mar 2022
My lían process went smoothly the interaction I had w/ each person @GR were professional & nice.
Arline H. - Weed, CA | Feb 2022
Evelyn Freitas' expertise and providing analysis of options.
Tamara S. - Vallejo, CA | Jan 2022
Quality people, customer was always in formed on loan status.
Andre W. - Vallejo, CA | Dec 2021
Quick and informative responses to all my questions. Always felt I was given time needed to get questions answered clearly and fully without any pressure.
Lauren V. - San Rafael, CA | Nov 2021
It was excellent from start to finish
Tracey S. - Richmond, CA | Nov 2021
Financing my family home was probably the most important single problem to solve for us. We had a lot of emotional and financial issues at stake. We spoke to several lenders and Evelyn was far and above the most informative, helpful, and easy to work with lender we found. If anyone ever asks me about finding a lender, I will recommend Evelyn Freitas.
Trevor G. - Baywood-Los Osos, CA | Oct 2021
Their patience with my many questions and concerns.
Rhonda N. - San Francisco, CA | Oct 2021
It was a fast and easy experience.
Janet R. - Castro Valley, CA | Oct 2021
Great, professional experience all the way through.
Jeffrey P. - Oakland, CA | Sep 2021
Exceptional service and communication at every step of the process.
Elizabeth W. - San Francisco, CA | Aug 2021
Evelyn Frietis and her team were wonderful. They created a stress less process.
Derethia D. - Berkeley, CA | Jul 2021
Stress free refinancing. Great team. Awesome service.
April M. - Sacramento, CA | Jun 2021
Good experience overall and parts were confusing- they were explained to me when requested.
Hillary M. - Pinole, CA | Apr 2021
Excellent customer service and clear and easy instructions.
Heidi S. - Lafayette, CA | Apr 2021
Very helpful and helped me along the way and answered my questions
Roberto Z. - San Pablo, CA | Apr 2021
The refinancing process was easy and efficient! Everyone was very professional, helpful and friendly.
Laurie P. | Mar 2021
I love working with Evelyn Freitas. She knows the best strategies to assure my best results.
Ronda C. | Mar 2021
Outstanding service and staff.
KAREN W. | Feb 2021
Evelyn and her team were very helpful. I felt like I was getting a good rate and generally understood what was happening and what was expected from me. We closed on time.
Kyle D. | Oct 2020
Good info upfront about what to expect, introduction of team members and their roles, checked in with me when there was a slight delay, felt that I could circle back to Evelyn should I need to with questions or concerns.
Gemma R. | Feb 2021
Very helpful team members, easy to use website, quick and efficient
Edy E. | Oct 2020
The reason I gave Guaranteed Rate this rating is because their staff was consistent with keeping me up to date with my loan process
Hailey R. | Dec 2020
Evelyn was knowledgeable, efficient and easy to work with. She kept in contact with me every step of the way. It was the easiest process!
Jennifer F. | Aug 2020
Even during this time. The team kept a professional manner kept me updated as much as possible and ended satisfied
April M. | Sep 2020
This is the third time we have used Guaranteed Rate and we have NEVER had any issues!
Susan F. | Oct 2020
a very pleasant and easy experience. Evelyn and the staff were super helpful and responsive.
Ruth R. | Nov 2020
The Team. Superb follow up, accuracy, friendly, helpful. Evelyn Freitas was a miracle to work with. This was my first home and she made everything clear and easy. She's incredibly knowledgeable and did a superior job of combining her experience and facts with compassion and kindness. Amazing. Could not have done it without her.
Patricia J. | Dec 2020
because a good job was excecuted by caring professionals with great people skills and good hearts
Kirk H. | Jan 2021
They went above and beyond to get my home refinance. Everytime I felt like we would have a problem this team came together and worked harder to overcome the challenges.
Christina C. | Jul 2020
Evelyn was wonderful and the process was seamless.
Leisha F. | Jul 2020
Ease of service, continuous communication throughout the process, answered my questions, even the "silly" ones with ease.
Nanette G. | Jun 2020
the team took me through the process step by step. easy to work with and understand the refinance. Signing all the paperwork, the rate I received everything went better then expected!
Marcy R. | Jun 2020
Every step of the process was made easier by my team at Guaranteed Rate. Everyone was so patient, and they communicated with me clearly at all times, letting me know exactly what I needed to do. Their jobs were made more challenging by the COVID-19 situation, but they were on top of every change and made the process go smoothly.
Laurie T. | May 2020
Evelyn made the process simple, it was easy to complete all documents online.
Todd W. | Jun 2020
Excellent, friendly fast paced service, and thorough expertise.
Eric M. | May 2020
Efficient service, access to a broad range of loan types.
Frank F. | May 2020
The entire process was smooth and the people were outstanding
Thomas F. | Feb 2020
Excellent service, great communication, ease of use of the website, ease of uploading documents, agents involved.
Andrew G. | Dec 2019
The team was professional, prompt, and very helpful
Catherine N. | Dec 2019
The team was professional, prompt, and very helpful
Catherine N. | Dec 2019
Outstanding service and knowledge of staff.
Karen W. | Nov 2019
Evelyn is great! She takes the time to explain everything in detail, and lays the process out really clearly for first time home buyers.
Maianna V. | August 2019
We would use guarantee rate if Evelyn is on their team . She did a wonderful job being very patient and answering all of our questions and needs. Thank you Evelyn and your team.
Nereyda K. | June 2019
Evelyn was very knowledge, passionate, approachable, and caring about her job. She kept me informed throughout the entire loan process and had my best interest at heart for securing at the best interest rate possible. I would definitely recommend her to anyone looking to start a loan - the UI/UX is also user-friendly.
Matthew L. | May 2019
Super helpful and very responsive to all questions I had every step of the way
Oliver C. - Berkeley, CA | Jun 2022
From start to finish, we felt well informed and in the hands of knowledgeable, trustworthy, and friendly professionals.
Katherine N. - Oakland, CA | Nov 2022
Evelyn Freitas was fabulous- very knowledgeable, helpful, and flexible when it came to providing us with information, explaining the loan process, and supporting us as we juggled buying a home with full lives.
Hillary M. | May 2019
Evelyn's wonderful and the process went relatively smoothly.
Hae C. - Richmond, CA | May 2022
The service. Taken care of like family. I don’t feel the stress and anxiety.
April M. - Sacramento, CA | Jun 2022
Evelyn and her team were fantastic. I received great attention and care and I trusted that Evelyn was getting me the best loans possible.
Elizabeth F. - Oakland, CA | Aug 2022
Excellent follow up and always ready to answer any questions
Ali A. - Washington, DC | Oct 2022
Overall I had a great experience!
Radha R. - Hercules, CA | Nov 2022
Diligent honest and down to earth people
Cedric M. - San Francisco, CA | Jan 2023