What people are saying... What people are saying... Back to profile
Great experience…everyone I worked with spent the time
Eliot C. - Glenview, IL | Apr 2022
My entire team was communicative and responsive to all my questions and concerns throughout the entire process, plus they were able to help me navigate the home-buying process.
Alexander M. - Chicago, IL | Apr 2022
Exceptional service from JD, Chad, Emmy, and Michelle!
Chad P. - Laporte, IN | Apr 2022
In the ball with timing and info. Great portal. Friendly and knowledgeable team
Scott H. - Rancho Palos Verdes, CA | Apr 2022
Experience was flawless from the beginning to the end.
Benjamin M. - Des Plaines, IL | Mar 2022
Professional and quick close
Andrew K. - Lemont, IL | Mar 2022
Consistently good customer service
Jonathan H. - Glencoe, IL | Mar 2022
The team was great to work with and moved quickly!
Jeffrey B. - Marietta, GA | Feb 2022
Excellent service, rates, and follow up. Great customer service.
Kyle I. - Chicago, IL | Jan 2022
On the ball, easy process, great support.
Dritan C. - Berwyn, IL | Jan 2022
The process was easy and the employees were responsive and helpful.
Michael L. - Thornton, CO | Jan 2022
Very easy and fast process for conducting refi.
Michael C. - Lindenhurst, IL | Jan 2022
Liz was incredibly thorough both with explaining every part of process as well as finding me the best possible loan structure.
Lauren Z. - Chicago, IL | Dec 2021
Quality of service and speed of approval
Tana M. - Chicago, IL | Nov 2021
Excellent follow-up and customer service during the entire process.
Leo C. - Emerson, NJ | Oct 2021
Quick and efficient service.
Jason C. - Littleton, CO | Oct 2021
My first home loan was with them and they did a great job on the refi.
Laura H. - Round Lake, IL | Oct 2021
They were fast, communicated very well, and were overall professional in every way!
Beau L. - Virginia Beach , VA | Oct 2021
Excellent rates, great communication, great service all around. Easy process
Martin K. - Naples, FL | Sep 2021
good, responsive employees, quick and easy using docusign.
Matthew B. - Chicago, IL | Sep 2021
JD and Chad were/are amazing
William W. - Chicago, IL | Sep 2021
Great work from the team on this new loan for me
William K. - Chicago, IL | Sep 2021
The team was very collaborative, clear in their communications and helped us to navigate the process every step of the way. Reilly and Michelle, in particular, were exceptional.
Kevin C. - Los Angeles, CA | Sep 2021
Great support through the whole process.
Mark J. - Chicago, IL | Sep 2021
They are friendly, efficient, and actually do what they say they will. I’m a repeat customer.
Craig K. - Franklin, TN | Aug 2021
Because Reilly O'Toole is the best mortgage broker I have ever worked with and will recommend him to anyone!
Daniel M. - Glenview, IL | Aug 2021
Ease of use, friendly staff, great rate!
Daniela V. - Sturgis, MI | Aug 2021
Chad Slovin did an amazing job. He made the process so easy and smooth for my wife and I.
Shalem A. - Chicago, IL | Aug 2021
Very professional and efficient
David R. - Naples, FL | Aug 2021
Everyone was attentive and walked me through this process.
Deborah V. - Naples, FL | Aug 2021
The team across the board were timely and performed very well to get to closing!
Matthew C. - Milton, GA | Aug 2021
I needed to close within a short amount of time and GR delivered!
Michael C. - Chicago, IL | Jul 2021
Great team, great rate, great service
Joseph P. - Naples, FL | Jul 2021
Quick and easy transaction
Phillip J. - Ferndale, MI | Jul 2021
Easy to work with. Professional. Streamed line process.
Jonathan C. - Royal Oak, MI | Jul 2021
JD Cortese's team - particularly Chad Slovin and Jacob Wood - really went above and beyond to help guide us through the process.
Ethan D. - Chicago, IL | Jul 2021
Great service from start to finish.
Antonia G. - New York, NY | Jun 2021
Their education on the items that needed to be completed was outstanding. Response time was great and they took the time to help me through the process in a very seamless and easy way. Could not be more pleased with the professionalism from Reilly Otoole and his entire team. They took the time to walk me through the process from start to finish and made me and my family feel very comfortable throughout everything.
Peter V. - Chicago, IL | Jun 2021
Great Service and quick responses when needed.
Daniel D. - Stafford Township, NJ | Jun 2021
So easy to get a hold of and very clear.
Melissa D. - Blaine, MN | Jun 2021
Loved Reilly and his team!
Kara T. - Chicago, IL | Jun 2021
Very easy to work with as well as a great process
Michael S. - Oak Park, IL | Jun 2021
Guaranteed rate was extremely fast and professional. However, it was sometime frustrating to work with so many people on our file. It was at times, difficult to determine who the correct person to talk to was. Our main point of contact, Chad Slovin, was excellent and I believe our experience would not have been as good without him.
Alexander S. - Dekalb, IL | May 2021
We had a very good experience with Reilly and his teammates.
Patrick M. - Chicago, IL | Jun 2021
fluid easy to follow process
John L. - Elmhurst, IL | May 2021
I have closed loans with a number of financial institutions and GR has the most responsive team to work with through the process.
Roger S. - River Forest, IL | Apr 2021
easy to work with & reliable
Chenthil J. | Mar 2021
Did a great job of getting back to us promptly with correct information.
Judith D. | Mar 2021
Very responsive; answered all of my questions promptly.
KRISTEN K. | Mar 2021
Fast and easy process to refinance.
Neil H. | Mar 2021
knowledgeable, attentive team. super responsive. Great digital experience made it easy. JD Cortese is GREAT. And of course an excellent , well improved financing result for me.
Sarah D. | Mar 2021
Very easy and efficient proess
Anthony M. | Mar 2021
They delivered exactly what they said they would and answered my questions timely throughout. Great team from start to finish.
Craig K. | Mar 2021
Great service throughout the entire process
Matthew M. | Mar 2021
Very responsive, met our timeline, seamless process for the most part.
Jaime W. | Feb 2021
Trust built out of doing 2 mortgages
Jeffrey L. | Feb 2021
Tracy Decker was amazing for us. JD and his team always provide excellent support.
Travis H. | Feb 2021
The process went really well.
David B. | Feb 2021
Speed, ease, excellent rate, friendliness of agents and staff
Teresa S. | Feb 2021
JD Cortese was great in communicating what was needed. In addition he took care of us in a timely professional manner.
Peter N. | Feb 2021
Good rates. Pretty easy process.
Steven H. | Feb 2021
Reilly and JD are top notch
Eric T. | Jan 2021
Because process was thorough and professional for requests on financial information and overall communication was excellent.
Glenn Y. | Feb 2021
Jonathan Kauzlarich....great at what he does. Thorough, helpful and does his best to make the process easy. This is the fifth mortgage we have done with him and I have and will continue to refer him to friends and family.
Bridget L. | Jan 2021
Good communication and follow up
Christien D. | Jan 2021
The team at Guaranteed Rate was extremely professional and did a great job of guiding me every step of the way.
Sarah P. | Aug 2020
Professional team all very helpful and efficient
David R. | Sep 2020
Everything was organized, easy, and well taken care of.
Derek B. | Aug 2020
Quick email responses and upfront communication on timing of the process
Mark C. | Sep 2020
I have now done four closings with Guaranteed Rate. Two primary home loans, and two re-finances. I have found the folks at GR to be helpful and honest at every step.
Christopher G. | Jan 2021
Reilly O'Toole makes purchasing very easy and streamlined.
Steven M. | Sep 2020
Awesome product and customer service
Joseph R. | Dec 2020
This is my 4th home loan. Everyone we dealt with handled all inquiries in a very professional manor, with prompt response.
Andrew Z. | Aug 2020
Ease of use, thoroughness and accuracy
Chad T. | Sep 2020
They got the loan to close and have many responsive individuals working on the loan
Mary K. | Dec 2020
the level of service is always pleasing and the process is super easy
Rey W. | Jan 2021
You guys made everything easy to understand
Joyelle M. | Aug 2020
Professional and competent, great team and great loan officer.
Boniface A. | Sep 2020
The process was made very easy and being able to do the whole process online was great.
Ryan L. | Oct 2020
Excellent customer service; I was kept informed through the entire process
Joe L. | Dec 2020
Reilly otoole is the best at what he does
Alex C. | Jan 2021
Reilly O’Toole is awesome. He provided a stress free process, was always responsive, and kept the GR Team together.
Joseph L. | Aug 2020
Despite the pandemic, I received great response time, thorough answers, and high levels of service
Patrick H. | Sep 2020
Collaborative team and open communication makes process seamless and comfortable to navigate as a first time homeowner.
KATHERINE H. | Oct 2020
Have used them a couple of times and I always recommend them when I get the chance!
Brian P. | Nov 2020
Terrific team support & overall experience!
David D. | Jan 2021
This is the third time I've used Guaranteed Rate - my initial loan plus two re-finances - and it's been all about the service. I get direct and honest answers to my questions, and they just get things done so quickly - you get responses same-day, my refinance took well under a month (and would have been even quicker had I not been the holdup). GR consistently delivers while ensuring that you feel great about making big decisions!
ROBERT C. | Aug 2020
JD Cortese and the rest of the staff were professional and caring people to work with. They were patient and made me feel that my concerns were important to them.
Lois T. | Sep 2020
Lowest rate; helpful customer service
MICHAEL D. | Oct 2020
Reilly O’Toole worked with me every step of the way. He communicated exactly what I needed to get to close on time.
Philip L. | Nov 2020
JD’s team was very easy to work with.
Michael T. | Dec 2020
Because of their product and their service
Terrence S. | Jan 2021
Awesome customer service and great communication.
Daniel P. | Aug 2020
Great service and communication
Jean S. | Sep 2020
Reilly O'Toole is very customer focused and always keeps me aware of changes in mortgage rates. He's helped me save a ton over the years. The automated document gathering and signature process is also world class.
JON B. | Oct 2020
made the process super easy and quick closing
TAMMY B. | Nov 2020
High level of competency. Good value
James D. | Dec 2020
fast, responsive, make it easy, drove the process
Scott C. | Jan 2021
Excellent service. Easy to coordinate loan
James M. | Jul 2020
Great follow up and always there to answer questions.
Kyle I. | Jul 2020
Very responsive and professional staff. Great experience the whole way through.
Andrew M. | Jul 2020
JD is awesome and Guaranteed Rate is super efficient and quick in handling of the refi.
Destiny T. | Jul 2020
Everyone was very helpful and responsive.
Kathleen H. | Jul 2020
Karen Bivans and her team helped us with our first home-buying experience in 2018, and subsequently helped us with this refinance, wonderfully explaining everything along the way.
Tuoyang M. | Jul 2020
Very thorough and easy process, including the contactless closing.
Braden B. | Jul 2020
Responsiveness and Professionalism
Linda B. | Jun 2020
The team did a great job!!
Benjamin W. | Jun 2020
No major issues and lower interest rate than originally quoted
Dena M. | Jun 2020
You guys are friendly, responsive, informative, and fast. Everything was made super easy.
Justin P. | Jun 2020
Guaranteed Rate was very easy to work with, answered all my questions and sent and received documents very easily.
Brittany R. | May 2020
Friendly, informed, professional group that guided me through the process flawlessly.
Rodrigo S. | May 2020
They have given me my third home loan and I am extremely pleased with their professionalism and efficiency. Personable loan officers and individuals who are proficient in their positions makes all the difference!
Brandi R. | May 2020
Personnel are easy to work with and helpful.
HARRIET C. | May 2020
It’s always a pleasure working with JD, Mallory, Reilly and the others. They have been very responsive in any questions I had.
Paul S. | May 2020
QUICK RESPONSE WITH GOOD RATES
Cassie L. | May 2020
Mallory and JD and the team do a fantastic job and communicate really quickly. It helps to have such consistent communications.
William K. | Apr 2020
excellent job. Communication of the rates could have been better.
Sara M. | Apr 2020
Guaranteed Rate has always performed for us on multiple acquisitions and refinancings. Rates are generally competitive. Online process continues to make it easier.
Matthew C. | Apr 2020
Proactively contacted us which secured an incredible rate. Generally easy process. Would have been a 10 but there were some challenges with communication—we had to send lots of emails to clarify and stay on top of the process.
BRIAN A. | Apr 2020
Very responsive loan officer, easy application process, and great tech support
Osama A. | Apr 2020
Top notch customer service from Reilly
Wendy S. | Apr 2020
Our broker was amazing and helped us through our refinance during a crazy time. He was there to answer every question we had and made the process very easy and painless.
William G. | Apr 2020
Previously had a loan with GR.
Deborah O. | Apr 2020
Everyone I worked with were great and communication was spot on.
Stuart S. | Mar 2020
Great rates and customer service.
Alexya A. | Mar 2020
Everyone was very helpful.
Jeanne N. | Mar 2020
JD's Team is very helpful!
Michael T. | Feb 2020
The people on the team: Jonathan Kazlaurich, Annette Price and Joel Schnell are outstanding! This is the fourth time I have worked with Jonathan, second with Annette and first with Joel. That are super professional but can still deliver the personal touch that makes the difference.
James D. | Feb 2020
Very responsive in communication and provided excellent customer care. The loan process was very efficient which lead to a very rapid closing.
Cynthia B. | Feb 2020
Excellent customer service. Expedient
Flora T. | Feb 2020
Wouldn’t trust anyone else handling my mortgage besides Reilly and JD
Eric T. | Feb 2020
The process for a refinance was relatively painless.
Sigrid V. | Jan 2020
Reilly O’Toole made the process unbelievably easy.
Danielle C. | Jan 2020
The ease in which we were able to refinance was remarkable.
Jean F. | Jan 2020
Absolutely amazing customer service from Jonathan Kauzlarich, JD Cortese, Annette Price, Joel Schnell. Went above and beyond expectations, and couldn't be happier moving my business back over to GR. Outstanding Teamwork, and Jonathan was outstanding lead point of contact.
Vladimir T. | Jan 2020
Logan Stacey had me covered in every aspect. He helped me understand the process and trust that I was getting the best rate. Excellent customer service.
Christopher P. | Dec 2019
All online and get results
Kelly C. | Dec 2019
Very hands-on, responsive service.
Harlan B. | Dec 2019
They make everything easy and are always available to assist with questions and concerns.
Chelsea R. | Nov 2019
Karen Bivans is such a pleasure to work with. Not only very responsive but so understanding and knowledgeable. Last year Karen worked with us on the purchase of our second (at the time vacation home) home and she was awesome. That is why we came back to Guarantee to do our refinance of the first home (now second)... We were inundated with offers from other agencies to do our refinance and some were willing to do it at a significantly less rate, but because Karen’s customer service was outstanding the first time we chose to use your service again. Karen did not disappoint and was again on top of the process and very responsive. Even when we had an issue with the closing (Notary) Karen was quick to make sure your company was responsive to the complaint and handle the resolve. We will definitely use you again as long as Karen is still there. Thank you. Barry and Tami.
Barry J. | Nov 2019
Everything went very smoothly
Lee-Sam T. | Nov 2019
great experience. great communication.
Ronak M. | Oct 2019
Very responsive and transparent.
Michael F. | Sep 2019
The team was responsive, informative and helpful. Most important, I was able to close on time.
Leah E. | Sep 2019
The entire process was seamless and straight forward. I truly appreciate the timely communication on all fronts. Professionalism is A++. Thank you!
George S. | Sep 2019
The entire process was seamless and straight forward. I truly appreciate the timely communication on all fronts. Professionalism is A++. Thank you!
George S. | Sept. 2019
I applied with two other companies. Rates were similar(GR lowest). Matt and his team gave the best service, explained everything I didn’t understand and we’re responsive to all questions. I gave my realtor all the GR contact information I had.
Christopher U. | Sept. 2019
Karen Bivans was amazing. She was so responsive and helpful throughout the process. I can’t say enough amazing things about her and the top notch service she proved to me.
Jennifer L. | Aug 2019
We used G Rate for the loan on our home purchase and again just now for our refi. JD and his team make the process simple and as painless as possible. Also the rates/fees are always the most competitive. Thanks, JD and team!
Brian A. | July 2019
JD's team is great an always very responsive. I like the Team Concept as someone was always there to answer any questions I had. JD was great on the front end helping me navigate my options. This is the second time I have used JD and although I hope I am in this home for 20 years, if I do move again JD will be my first call.
Anthony W. | July 2019
Both JD and Samantha made the refinance process exceptionally easy. We could not be happier with how clear this process was, how easy the technology was to use, and the service we received when we had questions. Samantha went above and beyond to answer all of my questions in a timely and client centric manner! We greatly appreciate this service and will definitely recommend to other people we know.
Jennifer S. | July 2019
Jonathan was amazing!! He made an overwhelming process very simple and easy to understand. I’m so grateful for him and Guaranteed Rate.
Bridgett H. | July 2019
Made the 1st time home process as easy as it could be! Super knowledgeable and prompt with responses. Would definitely recommend.
Kelly K. | July 2019
Great service, everything was online and easy to follow. Painless experience.
Lukas C. | July 2019
The entire team was helpful, I move my application to guaranteed rate because I was very unhappy with my bank and you made the a horrible situation into seamless process.
Joseph B. | April 2019
I've used Reilly and JD for years and would never consider using anyone else for my mortgage needs. Fantastic Service!
Eric T. | June 2019
JD was amazing: very clear, smart, helpful, and reassuring. The whole team worked very hard to make my loan a reality. Special shout out to Reilly. He was tireless in his efforts on my behalf! I will recommend you all whole-heartedly.
Karen T. | March 2019
My loan officer made moving to a new city very easy! He navigated the local landscape very well, preventing many problems other officers didn't even know about! I will definitely be working with GR again, for future home financing needs.
Andrew Z | June 2019
Everyone at Guaranteed Rate responded very quickly to any questions that I had. Whenever I submitted any documentations, they were handled almost immediately!
Bruce T. | February 2019
I would like to thank everyone who assisted with our home purchase it went smooth and we are happy to have our new home.
Daniel S. | June 2019
The Guaranteed Rate team was extremely courteous, responsive, and professional. Everything was very smooth in working with them, and also from what I saw of them working with the settlement company, title company, realtors, etc. 10/10 experience.
Lucas S. | January 2019
Everyone we worked with was excellent to work with. No surprises. Everything was clear and accurate. Thank you, Johnathan, David, Sofie, and Samantha!!!
Lee C. | December 2018
Excellent customer service from JD and his entire team.
Stephanie C. | December 2018
I was very pleased with the team's professionalism and availability. Their response times were very prompt and they seemed genuinely eager to help me out and explain things over the phone or email. I also got a very competitive rate!
Gabriela G. | January 2019
Just an incredibly easy process. Everyone associated with Guaranteed Rate was direct with what was needed and helpful when issues arose. Competency abounds.
James C. | September 2018
I have had over 20 mortgages in my lifetime and this one was by far the most efficient and least painless. Very professional, timely and with fantastic response and customer service.
Joseph S. | August 2018
Guaranteed Rate made it very easy for me to file my paperwork and I was even able to close a lot sooner than expected. I would definitely recommend Guaranteed Rate and my loan officer answered all my questions and was very helpful in helping me process my loan very quick.
Jose S. - August | 2018
The experience was excellent, expedient and personable. Couldn't have asked for better service.
Maryam A. | July 2018
Reilly was professional and down-to-earth. Easy to get a hold of and quick to respond - definitely felt like he had my best interests in mind. Thanks for everything!
Michael G. - August | 2018
So communicative and answered all my questions! Also loved the gift at closing!
Karen B. | July 2018
JD and his team made this an effortless and seamless experience. Special thanks to Steve Bender for keeping me updated and engaged throughout the process.
Kyle J. | August 2018
Everyone from Guaranteed Rate was amazing. While I don't plan on moving or buying property for some time I will always use them and definitely recommend them to my friends and family.
David L. | July 2018
JD and his team (Mallory in particular) were absolutely great throughout the entire process. Provided guidance, alternative solutions to problems, and always provided prompt responses. Great team and overall great experience.
James M. | June 2018
Meghan and I would like to say thank you very much for all the help JD's team gave us over the last few weeks. Everyone on the team supporting our close and first home purchase demonstrated top notch service and were very responsive.
Rodney R. | June 2018
Couldn’t have been a smoother process! Karen Bivans and Sophie were amazing!
Megan C. - June | 2018
As a financial professional I was impressed with the personal service received.
Eric L. | June 2018
D and his team made the process very easy!
Mark C. - May | 2018
Reilly and the rest of the team at Guaranteed Rate were beyond helpful in obtaining our mortgage. We had never applied for a loan before, but they guided us through the process, patiently answering every question we had. They turned what seemed like a stressful situation at the outset to a stress free experience by the end. We couldn't be happier with our experience.
Brendan C. - May | 2018
The approval process for our Co-op proved challenging; Jonathan and his team were wonderful to work with and made a daunting task fluid, informative and relatively easy. We also enjoy the software used for uploading our financial info, documents, etc. Very satisfied!
James D. | May 2018
Jonathan was the best loan officer I have ever worked with. He is very knowledgeable and made the process move along very smoothly. I couldn’t be happier with everything about obtaining a home loan and would definitely have him take care of any future financing I may need.
Dennis S. | May 2018
J.D. Cortese and his team worked very well together and made sure all of my needs were met. Great communication throughout the entire process.
Michael T. - January | 2018
We worked with Jonathan and Annette, who make such a wonderful team for obtaining a mortgage! They are personable, and all of our questions and concerns were addressed in a timely manner. They made the process seamless and enjoyable. Highly recommend Guaranteed Rate as a loan source.
Brandi D. | November 2017
JD Cortese and his team were amazing! Every step in the process was explained and documented clearly. Each member of his team made sure I understood the process and replied back quickly with any questions I had. I would recommend JD Cortese again and again.
Gena F. 10/17
JD and his team are amazing. They are responsive all hours of the day and are on top of every aspect of the loan process. I wish more companies provided this level of professionalism and customer service.
William W. 10/17
First time client and I will be back. I would highly recommend GR to anyone. Simple process and easy to navigate website
David L. 9/2017
JD and his team do a great job and are 100% accessible/responsive. A pleasure to work with.
Travis H. 8/2017
Extremely helpful and always willing and able to hop on the phone for clarification. This was big as we were first time home buyers. Flawless process.
Matthew M. 6/2017
Extremely helpful and always willing and able to hop on the phone for clarification. This was big as we were first time home buyers. Flawless process.
Katherine H. 6/2017
As a first time home buyer, I was intimidated by the thought of buying a house. JD's team showed great patience explaining the intricacies involved with the loan process in a clear and concise manner. It was evident that they really take the time to help their clients. The effort and care they showed is very appreciated and I really want to thank all of them!
Michelle L. 6/2017
JD and his team were helpful and communicative and responsive throughout the entire process. And they got me the loan amount at the rate I wanted.
Thomas D. 5/2017
Jonathan was absolutely amazing to work with! Thanks so much.
Nicholas E. 4/2017
Love JD and his Team!
Charlene G. 4/2017
Reilly O'Toole is a fantastic team manager and led a great process from start to finish. Absolutely the best experience one could ask for. I can't stress enough how much of a positive impact Reilly and his team had on this process.
Tim H. 4/2017
Jonathan Kauzlarich did a fantastic job throughout the home-buying process. He was able to educate and advise us the entire way. He is a tremendous asset to your business.
Daniel D. 4/2017
It is great to work with Guaranteed Rate because they found a better loan for me and was able to purchase my home. Thank you!
Aracely S. 4/2017
Mallory was very responsive to all my questions. She's very caring, pleasant, respectful and knowledgeable. JD Cortese returned my initial call in less than an hour and that's awesome. He took time to come and meet with me when I stopped by the office. He is detail oriented and took time to explain the process and the numbers. Reilly O'toole, thank you for your quick response when Mallory was out. I appreciate your time and effort in making the process quick and seamless.
Emie P. 3/2017
JD and his team were great. Its a lot of paperwork and follow up (especially right before the closing) and they made it very organized and easy. I will be referring business to them in the future.
William P. 4/2017
Michael and JD really helped us through the process, was helpful, prompt, communicated well and and was never pushy. He really helped us through what we thought was an intimidating process. Kudos!
Jonathan M. 3/2017
Very smooth from beginning to end. GR personnel were always available to assist with any questions, etc.
Jack L. 3/2017
Everything went well I'm very happy with my loan process and agent.
Christopher S. 1/2017
Easy process! Love working with Guaranteed Rate!!!
Daniel P. 12/2016
JD Cortese and Reilly O'Toole simply were the best individuals I have ever worked with as it relates to obtaining a loan. They have great people skills, great organizational skills and was a pleasure to do business with. In the event I ever move again, Reilly and JD will be my first call!!!
Brent L. 12/2016
This is the second time we worked with JD and Guaranteed Rate after initially being referred by a friend and then refinancing our condo with them last year. Guaranteed Rate has a great reputation and we found that having a pre-approval letter from Guaranteed Rate strengthened our offer. The purchase of our home couldn't have gone any smoother. Our closing was completed in about an hour and everyone around the table marveled at how well it went. JD and his team are accessible and easy to work with and they don't just work in Illinois. I highly recommend them to anyone.
Mike B. 05/03/2016
Everything about the process was fantastic. I obtained a mortgage in 2011 from Bank of America and it was nowhere near this simple. I loved the online interface, where you could easily upload documents and see the checklist of what else was needed. So user friendly...I will definitely use Guaranteed Rate in the future when I'm looking to buy a home.
Kristin H - Battle Creek, MI | Feb. 2016
Jonathan was great!!!
Angela L. - Arlington Heights, IL | March 2015
JD and his team impressed me with how quickly they got everything done. Smooth, professional, fast. Couldn't ask for more!
C. Nelson - Palatine, IL | Nov. 2014
The team we worked with was amazing, they were helpful and everything went smoothly. The customer service was great and the fact the team made us feel very appreciated. They also were enthused about the whole thing as well. It made it very special for us. The best customer service I think I have ever received. A very easy process, who would have thought buying a house was the easiest thing I would ever do.
Alexander K. -- Sterling Heights, MI 3/3/2014
"Had a great experience with JD Cortese and his staff. I would recommend!"
Mark M. -- Bloomington, IL. -- 11/2013
“We were referred to JD Cortese and his team (Reilly OToole, Douglas Gool, and Mary Jordan). They were phenomenal to deal with and really helped secure an aggressive rate! We were insured everything was in order in time for our closing, and did it the whole time with a smile! I recommend JD and Guaranteed rate without hesitation!”
Nick L. -- Chicago, IL -- 03/2013
I just wanted to write you and let you know how great it was working with you. You and your entire staff are awesome! I've never had an experience with a lender that was so good, or easy to work with. Throughout the process, everyone was extremely reliable, professional, and informative. I had no idea the mortgage process could be so painless. If I know anyone in the market for a loan, I will be sure to send them your way.
Anthony M. -- 03/2013
Great experience all around! I highly recommend JD Cortese and his team because they rock!
Sara B. -- Chicago, IL -- 02/2013
JD was extremely helpful and treated our home loan with huge urgency and kept in contact at all times. The whole experience was wonderful and stress free!
Michael G. -- Norridge, IL -- 01/2013
My experience with your company was great. Very efficient & quick (just how I like to do things). JD is sharp as a tack. So are all of his assistants. I was originally referred by a friend. This is my 2nd refi through you. I have already recommended you to others. Yes, I would definitely come back and do business. Good overall experience.
Margaret M. Chicago,IL 3/2012
I thought everything went very well. As JD and his team will tell you, we had a unique situation with our mortgage, with funds flowing from multiple sources in addition to the fund provided by the loan. JD and the team did a nice job of getting their arms around the situation and coordinating the closing for a seamless transaction.
George L. - Winnetka, IL 2/2012
I felt like the Guaranteed Rate team was always on top of the ball and that there was always somebody available to answer my questions.
Max H. - Chicago, IL 8/2011
Once again, JD and his team shepherded my wife and me through the process expertly. Because our situation was far from cookie-cutter, it took some ingenuity to get a loan package that fit our needs. The rate JD found for us was surprisingly low. Preliminary approval was quick. Closing was delayed for reasons beyond our control. But JD made sure that we didn't lose our rate-lock, even though prevailing rates were rising. I couldn't ask for better service throughout.
Jason, Chicago, IL 60625
I had a great experience with Guaranteed Rate. Everyone responded promptly to my questions and concerns, explained everything thoroughly, and obtained exactly the product I asked for.
Elizabeth, Winnetka, IL 60093
Great customer service by JD Cortese and his team. Prompt and attentive.
Jarett D. - Boca Raton, FL | Jun 2022
My representatives (Kirk and JD) were helpful, polite and prompt. I felt like I could trust them and they were an honest business.
Jennifer, Chicago, IL 60605
Chad was great and super on top of everything! Very trustworthy and available whenever we needed him.
Clare S. - Chicago, IL | Jun 2022
Strong communication and guidance
Julie R. - Carlsbad, CA | Jul 2022
Everything was great. JD, Kirk and their staff did an excellent job pulling my loan together in record time! I really appreciate their hard work. They seemed to be dedicated to my loan and situation for several days since I was so rushed to get the house purchased. THANK YOU!!
William, Naperville, IL 60540
Very customer focused and responsive in timely manner
Aldo P. - Chicago, IL | Jun 2022
Everyone was very helpful and responsive
Eric M. - Queens, NY | Jul 2022
Have used GR several times. Always outstanding and personalized customer service
Lisa B. - Boynton Beach, FL | Aug 2022
GR was a pleasure to work with
Lenny S. - Skokie, IL | Oct 2022
Because you got this closed very quickley
Tony S. - Chicago, IL | Nov 2022
This is our second home and it was great
Martha A. - Northbrook, IL | Feb 2023