What people are saying... What people are saying... Back to profile
Very professional team. Very helpful and great to work with.
Rigoberto V. - Cerritos, CA | Mar 2022
Jorge Hernandez was very kind all the time and he helped us a lot. Thank you so much!!!
Georgina R. - Hawthorne, CA | Mar 2022
Every time that I needed guidance, or I had any concerns and questions. Jorge Hernandez was very helpful, and available to help.
San Juana P. - Hesperia, CA | Feb 2022
We like the survey and the Jorge Hernandez explain everything very well
Felipe H. - Los Angeles, CA | Jan 2022
Very informative attentive to all my questions patient understanding great communication Jorge did it Call and was able to make me feel comfortable to wear in knowledgeable of the decisions I was making
Avigain P. - Fontana, CA | Dec 2021
My lender Jorge Hernandez was amazing, super communicative, and explained everything well. Mr. Hernandez explained everything well to where it was easy to understand the entire process. Mr. Hernandez was always available to answer phone calls and any questions we had.
Elda L. - Long Beach, CA | Dec 2021
They made the loan process run very smoothly. Were available when ever we had questions always working in a timely manner to make sure everything was done properly.
Raul H. - Bakersfield, CA | Nov 2021
I give them that rating because Jorge Hernandez VP of Mortgage Lending made everything easy and fast to get our refinance approved for a lower APR than what we had. I would definitely highly recommend guaranteed rate.
Maria A. - Los Angeles, CA | Sep 2021
Because I was very pleased with the help and process
Arturo T. - Wilmington, CA | Oct 2021
Beautiful service, I am very happy with it.
Mirna M. - Wilmington, CA | Sep 2021
Great experience with initial loan and now with refinance loan. Helpful throughout the whole process
Lorenzo N. - Los Angeles, CA | Sep 2021
Ease of process, great underwriter Niki Morehouse and loan officer Jorge Hernandez made the process run very smoothly, ensuring I submitted all the necessary documents ahead of time to avoid delays
Thomas S. - Avalon, CA | Sep 2021
They answered every question i had, and they were fast and efficient to do their job.
Armando M. - Los Angeles, CA | Sep 2021
Jorge was very informative and helpful
Araceli S. - Long Beach, CA | Aug 2021
The people involved through the whole process were very helpful. Communication was unbelievably fast. Any questions I had, they answered.
Juan Q. - La Habra, CA | Jul 2021
Everyone worked around my schedule and gave me constant reminders of appointments and documents that I forgot to upload.
Sara O. - Wilmington, CA | Jul 2021
I was so worried that the refinance would not happen and I was wasting time. But the process was smooth and I truly felt Jorge had my best interest in mind.
Cheryl W. - Long Beach, CA | Jul 2021
Very helpful, informative and responsive.
Alondra G. - Wilmington, CA | Jun 2021
Everything felt seamless throughout the process.
Rodrigo P. - Compton, CA | Jun 2021
Our home is the most precious place. Jorge Hernandez is always welcome in our family circle because he brought so much attention to detail and provided comfort through the entire process. We are very grateful to have met him for the first time so we will always recommend Jorge.
Juan J. - Harbor City, CA | Jun 2021
Very Happy with their service they explained everything i needed to know.
Griselda H. - South Gate, CA | May 2021
Jorge was excellent. Always provided quick feedback and awesome customer service.
Oswaldo F. - Harbor City, CA | May 2021
Very professional and transparent.
James S. - San Pedro, CA | Apr 2021
They are very profesional and efficient
Rodolfo G. | Mar 2021
They were Easy to work with and felt very trustworthy
Rodolfo G. | Mar 2021
Expertise of Jorge Hernandez is superb
Thomas S. | Mar 2021
They promptly took care of everything. Jorge Hernandez answered all of my questions and concerns
Elizabeth C. | Feb 2021
Profesional and efficient people to work with
Rodolfo G. | Feb 2021
The customer service Jorge Hernandez and the team provided, made us feel knowledgeable throughout the process.
Juan T. | Aug 2020
Because they are an professional team
Victor A. | Feb 2021
Their service, knowledge and professionalism was above and beyond
Oscar U. | Aug 2020
Because they help us well and always answer our questions or concerns.
Yemi D. | Oct 2020
Jorge Hernandez the agent helping me with my refinance was with me every step of the way including updates throughout the entire process as well as explaining in detail what each process entails.
Adan S. | Aug 2020
Excellent customer service and very knowledgeable.
Manuel F. | Sep 2020
Straightforward process. Always informed of next steps and what needed to be done.
Francisco H. | Oct 2020
Jorge was very attentive and very professional handling every aspect, every step till the end of the of the closing, answered questions when I needed.
Martin V. | Aug 2020
Jorge did an amazing job making sure we understood everything along the way and that we were completely comfortable with the process from end to end.
Angelica S. | Sep 2020
It’s was very easy to work with them
Mayola B. | Sep 2020
Guaranteed Rate was very helpful during the process and knowledgeable.
Antonio R. | Oct 2020
Very professional & helpful through the process step by step
Juan S. | Nov 2020
Jorge Hernandez was very professional, always willing and available to answer all my questions
San Juana D. | Aug 2020
Honesty. Fast response to inquiries. I can speak with someone in my own language (spanish).
Jose F. | Sep 2020
Jorge from Guaranteed Rate was just phenomenal. This was our third time buying a house and by far the most painless and easy process. Getting home loans is stressful ... but with Jorge, everything ran like clockwork. He was on top of every detail from the beginning, always answered the phone whenever we had questions, and had every detail nailed down way ahead of time so there were no last-minute headaches. As if that weren't enough, he got us a fantastic rate, and just made the whole experience an absolute breeze. It makes us so much happier as we unlock the door on our brand new home. We cannot thank Jorge and Guaranteed Rate enough!
Samuel G. | Oct 2020
Because I have known my loan officer (Mr Hernandez) for many years and I'm confident dealing with him.
Javier C. | Nov 2020
Excellent service and respectable treatment, especially Jorge Hernandez, a great person to work with in every occasion.
Martin V. | Aug 2020
Jorge Hernandez made the process really easy and broke down every step with great detail. This is my second time working with him and he is a true professional.
Alejandro B. | Sep 2020
I am very happy with your services, Jorge and all the personnel were very efficient, helpfull, and most of all very professional. I will gladly recommend friends and family.
Lorena G. | Oct 2020
Everything was so easy to manage!!!!
Bonifacio V. | Nov 2020
Customer service was off the charts Jorge Hernandez was always a call away very pleased with service.
David S. | Jan 2021
Excelente customers service and stress free process
Jaqueline G. | Jul 2020
Awesome & easy to work with.
Jose H. | Jul 2020
They made everything so simple and easy.
Francisco D. | Jul 2020
Was very happy with service,
Jose B. | Jun 2020
Very thorough explanation of the entire refinancing process. Jorge answered all of our questions in a timely manner and gave us client support through the entire process.
Teresa M. | May 2020
loan officer was an expert in his field. the process was smooth overall (despite covid19)
Thomas S. | May 2020
Everyone was very friendly and all went very smooth.
Stacy M. | Mar 2020
It was fast and well explained
Margarita P. | Mar 2020
Friendly staff and very easy to work with.
Edgar C. | Feb 2020
they were helpful whenever I needed help with anything, or answered my questions in a timely manner.
Kara G. | Jan 2020
Jorge and his team were very efficient!!
Hector V. | Dec 2019
Because they people are really friendly and helpfull
Ricardo P. | Dec 2019
Jorge was the best easy to deal with. Fast service flexibility and reliable great customer services and experience.
Angie P. M. | July 2019
I had an amazing experience with guaranteed rate and my loan officer Jorge Hernandez went above and beyond to answer all my questions and make me feel comfortable during the entire process. I never felt like I was going alone into any of the steps, they broke down the process and help me get the best loan possible. Thank you again!!
Alejandro B. | July 2019
Because they are very helpful and explain everything well.
Maria R. - Los Angeles, CA | May 2022
Jorge Hernandez was very helpful and nice aptitude for working with us.
Gonzalo S. | June 2019
Jorge Hernandez was the best
Chad M. - Irvine, CA | May 2022
Because my Lender Jorge was awesome
Janet R. - Inglewood, CA | Aug 2022
Jorge was professional and easy to talk to. He was always available with any questions I had at anytime of the day or night. Very transparent about all costs and inquires. Guaranteed Rate treated me and my family like their own family and made my home buying experience very simple. Thank you Guaranteed Rate.
Alvaro C. | May 2019
Jorge and his team did a great job assisting me during this process.
Bianca P. - Compton, CA | May 2022
great service and delivery as promised. Jorge is the best!
Thomas S. - Avalon, CA | Aug 2022
We are very satisfied with the hard work and dedication everyone put in for us. Thank you so much.
Maria B. | April 2019
I am extremely satisfied with the the work of Jorge Hernandez. He explained the loan process and other information related to the purchase of my home.
Jorge F. - Los Angeles, CA | May 2022
Friendly and always committed
Gustavo C. - Stanton, CA | Jun 2022
Process was faster than expected and had Jorge Hernandez helping with my loan, Great Guy to work with!
Sergio E. - Inglewood, CA | Jul 2022
Jorge is very profesional Great people to work with, efficient , trustworthy.
Rodolfo G. - San Pedro, CA | Aug 2022