What people are saying... What people are saying... Back to profile
Great service and one stop shop for our home buying finance needs.
Monica B. - Seattle, WA | Apr 2022
The entire team has been great to work with. Easy process. Very responsive to any questions or issues.
Jennifer S. - Stratford, CT | Apr 2022
Easy to communicate with, great rate provided. Easy loan application process.
Elizabeth C. - San Jose, CA | Mar 2022
transparent, simple, no uncertainty, no surprises, efficient, the team explained all of our options and why we needed to take certain steps/do certain tasks, friendly
Lauren P. - Chicago, IL | Mar 2022
very responsive and helpful at every step
Jillian M. - Chicago, IL | Mar 2022
Because Kristen bestler and her team are the best to work with. They made the process very easy!
Victor A. - Chicago, IL | Feb 2022
Kristine and the rest of the team were extremely helpful and responsive!
Henry B. - Chicago, IL | Feb 2022
Loved working with Kristine, would definitely refer her and Guaranteed Rate to friends.
Betty F. - Chicago, IL | Feb 2022
The team was great to work with all the steps of the process.
Michael C. - Tempe, AZ | Feb 2022
Kristine and her team are awesome! Answered any and all questions along the way. Was never left wondering where I was at in the process.
Ryan T. - Pollock Pines, CA | Dec 2021
2nd time I've used them in 2 years. It's quick and seamless.
Eusebio I. - Chicago, IL | Nov 2021
Kristine Bestler was an awesome Mortgage Broker. The process was made easy, and communication was great!
Tavia C. - Willowbrook, IL | Oct 2021
Easy to work with, long term business relationship.
Annestine M. - Chicago, IL | Oct 2021
Service was exceptional. They keep you informed every step of the way, and the site to upload documents is very user friendly.
Shirley E. - Wilmette, IL | Oct 2021
Kristine Bestler was so phenomenal to work with—she was always available (nights + weekend too!) and got me quotes same day.
Brittany M. - Chicago, IL | Sep 2021
Kristene Bestler was a really amazing advocate for us. She was there when we needed her!
Milos A. - Chicago, IL | Sep 2021
One person, Kristine Bestler
Dean R. - Chicago, IL | Sep 2021
The entire team was awesome and very responsive.
Scott H. - Gallatin, TN | Sep 2021
Professional service, on time, and meeting the expectations.
Agustin Q. - Chicago, IL | Sep 2021
Everything went very smoothly
Jordan C. - Chicago, IL | Sep 2021
Easy to work with, professional, prompt and courteous.
Zachary J. - Chicago, IL | Sep 2021
The staff is highly organized and provides exceptional customer service.
Gerald R. - Chicago, IL | Aug 2021
Very happy with the experience
David J. - Libertyville, IL | Jul 2021
Kristen Bestler and her team were great throughout the entire process!
Linda G. - Buffalo Grove, IL | Jun 2021
Kristine Bestler & Laura Mares were great to work with, they communicated every step of the way, very professional and felt like part of their family thru the process. Both ladies did an amazing job and I enjoyed the time we worked together to reach my family dream of our first home ownership. I appreciate both ladies very much and can't express enough my gratitude for their services.
Franco D. - Elk Grove Village, IL | Jun 2021
Kristine Bestler and her team are top-notch. She/they always are extremely diligent, reliable, and always have the customers' best interest at-heart.
John K. - Highlands Ranch, CO | Jun 2021
Great service - prompt replies
Gregory A. - Houston, TX | Jun 2021
Excellent service. Very thorough and detailed.
Gregory M. - Chicago, IL | Jun 2021
Kristene Bestler was so sweet and always available to answer any questions we had
Brian P. - Chicago, IL | May 2021
The whole team was very good to deal with.
Francine D. - Sherman Oaks, CA | May 2021
Kristine Bestler is great as always
Rafal W. - Elmhurst, IL | May 2021
Kristine Bestler was outstanding, she went above and beyond to help us close on our home.
William W. - Fort Leavenworth, KS | May 2021
Kristine was great to work with and so patient with all the questions and transparent about the options available.
Sushmitha R. - Kalamazoo, MI | Apr 2021
Easy experience from start to finish. Helpful, patient, responsive staff.
Anne A. | Mar 2021
The process was seamless and all my questions were answered in a timely manner.
Lindsay M. - Chicago, IL | Apr 2021
Kristine Bestler- my loan originator
Nancy M. | Mar 2021
Everything went as expected with no issues
Keith H. | Mar 2021
Kristine & her team we’re great
Dominick P. | Mar 2021
timely with excellent communication
Shelley H. | Feb 2021
Kristine Bestler and Brook Mavronicles were a joy to work with. Responsive and helpful in every step of the process
Gary L. | Feb 2021
Kristine Bestler is the best!
Lawrence W. | Nov 2020
Everyone was super responsive and the rate saves me $ big time
Daniel S. | Feb 2021
Great rates staff very professional very easy process
Susan E. | Oct 2020
Kristin Bestler made the process so easy and seamless.
Mark K. | Nov 2020
Our entire experience with Guaranteed Rate was wonderful. We were completely supported every step of the way and what was required of us was very clear.
Claire S. | Dec 2020
Extremely helpful and everything went smoothly.
Lance C. | Oct 2020
Kristine was beyond professional. She was quick to respond to all of my questions and concerns. She understood that I really needed the long explanation for most things and that never bothered her, in fact she welcomed the questions. She gave a human touch to caring about my first time buying.
Karyna G. | Nov 2020
Everything was explained well and everyone was super friendly and helpful
Judith T. | Dec 2020
Great customer service with whole team that worked on my loan!!
Shari M. | Aug 2020
Everyone is very helpful and the whole process was made very simple!
Kelly Y. | Sep 2020
Kristine was outstanding and very flexible
Molly G. | Oct 2020
Outstanding service and personnel
Michael B. | Nov 2020
The entire team was great. Fantastic communication throughout process.
Wayne P. | Dec 2020
Excellent response and service!!
Andres J. | Jan 2021
Great service, good rates and I've gotten loans through Kristine multiple times. She always comes through.
Mauricio G. | Jul 2020
Kristine and her team were amazing to work with. They kept me on track and informed throughout the process. I have a demanding work life and needed to feel confident that the mortgage / lending process was being handled behind the scenes. The team communicated with all stakeholders of the home buying process and tapped me when I needed to act on something. I greatly appreciate the VIP treatment.
Frank S. | May 2020
Fast, experienced, large team, great pricing
Brian G. | Mar 2020
Excellent service, easy completion process
Eileen S. | Mar 2020
Kristine Bestler was absolutely amazing! She seriously made our first time buying a home so easy and stress free. I would recommend her and her team to anyone buying a home!
Samantha B. | Feb 2020
The efficiency of such a dynamic team made the experience quick/easy and stress free.
Kristen S. | Feb 2020
Fantastic friendly customer service. Everyone I spoke to was very informative and provide very clear detail to ensure I understood what was needed. The team here is very responsive, there was never a waiting period of answers I needed. They provide great instruction throughout the entire process. I was always offered help and or assistance on every step of the process creating a sense of team support whether I needed it or not
Comer P. | Feb 2020
Hello Kristine, I can’t tell you enough about the great financial opportunity we are receiving with this new loan. It will allow for further strengthening and management of our financial future. Thank you or keeping us in mind, as the previous attempt did not work out. I am sure Chereen will agree that when we think of mortgage financing out thoughts automatically go to you at Guaranteed Rate. You have really delivered on this one. Next goal for us is considering an investment property for purchase next year. I we have be saving and I will be receiving inheritances from my late parents estates. We would like to put that money to smart use with the end goal of financial security in our later years. Thank you again. Cheers, Joshua/Chereen Lopez
Joshua L. | Feb 2020
Thanks so much for your patience, expediency, professionalism, and fairness above all else during this process, Kristine. The experience was as enjoyable and frictionless as I could’ve asked for. You have no idea how big of a deal I found that all to be. Will definitely be a word of mouth advocate moving forward.
Brendan K. | March 2020
Thanks, and I truly appreciate this. Not only was it a pleasure and a great experience working with you, but a very educational experience for me. I took so much away from our conversations to practice going forward. Your passion for this line of work really shows, and I really appreciate all the hard work you’ve put in to help me make this purchase happen here! Though it’s only been a few days since closing, I have already been mentioning GR to many of my friends and colleagues interested in some type of real estate investing. We will certainly be doing more business and I’ve already got a few individuals lined up to come your way sooner than later.
Comer | Feb 2020
Never would have happened with out YOU. Yes, I mean YOU Kristine. You are amazing and have made two guys so very happy. Thanks for spending so much time at the closing; it shows you really care about those whom you serve. You are bestler than most mortgage loan companies.
Gary B. | Jan 2020
My Loan Officer reached out to me when interest rates lowered and then helped me throughout the entire process. Kristine Bestler is the BEST!
Prartana R. | Nov 2019
great team + Kristine has always been a joy to work with and so knowledgeable about the industry.
Adam T. | Nov 2019
Kristine and her team are the best. Professional and really know how to take care of you.
Jane G. | Sep 2019
Kristine and her team are the best. Professional and really know how to take care of you.
Jane G. | Sept. 2019
Kristine and her team were great. They were very responsive and answered ally my questions promptly. Overall loan process was quick and pain free!
Simi D. | August 2019
Kristine Bestler is the best!! She is always so responsive and takes care to thoroughly explain our every question or concern, and she's super friendly. This was our second time using her for purchasing a home and we will probably never use anyone else.
Christopher B. | August 2019
Kristine and her team exceeded my expectations every step of the way. They listened to my concerns and helped me make decisions based on my objectives. They had me cleared to close quickly so I could go on vacation with peace of mind in knowing everything was ready to close when I returned. They kept me on track when I forgot about miscellaneous tasks. And most importantly-Kristine saw rates dropped two days before closing and she was able to get me in at the lower rate, saving me thousands. Cannot thank Guaranteed Rate enough!
Laura I. | June 2019
This is our second time using Guaranteed Rate and have been extremely happy with how easy the process is.
Kimberly H. | July 2019
Kristine and her team were an absolute pleasure to work with! They helped me out through every step of the process and me being a first time home buyer i had A LOT of questions pretty much everyday and all of them were extremely responsive and helpful!
Daniel B. | January 2019
Kristine Bestler and her amazing team helped my wife and I obtain our loan in order to purchase our first home! Kristine is an invaluable asset to future homeowners because of her knowledge, accessibility, and passion for what she does!!! With this being our first experience buying a home, we had lots and lots and lots of questions, but Kristine and her team were there for us every step of the way to provide us guidance and reassurance! Furthermore, Kristine and her team were able to close in 10 days!!! In talking to folks in the profession, this is rare and not standard practice! We feel so lucky and are so so happy Kristine and her team were the ones that helped us through this process!!
Benjamin C. | February 2019
This experience has been quick and easy despite the circumstances. You have been pleasant and upfront at every stage. I will breathe a great sigh of relief once I close tomorrow morning. I most definitely will refer my family and friends over to you when the time comes. Have a great weekend and holiday season. Thank you once again.
Eusebio I. | November 2018
Kristine Bestler has the perfect name, because she was the “Best” many thanks to her for making the process much smoother and easier than expected
Dean R. | October 2018
Kristine was fantastic! Will recommend her to everyone.
James W. | August 2018
Kristine Bestler is fantastic ~ thank you!!
Nancy A. | July 2018
My loan officer Kristine was THE BEST!! She was great at being very responsive and answering all my questions to make sure I was aware of everything going on during the complex home loan process.
Arthur C. - August | 2017
I want to thank Kristine Bestler and her team for all their efforts getting my mortgage processed. I know I asked for a shorter than usual processing time and I feel that your performance getting the loan to close was outstanding. Rest assured that your efforts did not happen in a vacuum. They affected real people, real lives in a real positive way. You have my most heartfelt gratitude.
Anthony L. | May. 2015
Kristine Bestler was very professional and knowledgeable!
Steve N. -- Chicago, IL 6/30/2014
Kristine was helpful and responsive throughout the process. She was able to promptly fix some of the confusion that went on during the closing!
Matthew C. -- Chicago, IL 6/19/2014
Kristine Bestler was AMAZING throughout the whole process!
Daniel O. -- Chicago, IL 6/9/2014
"Kristine Bestler and her team were tremendous!"
Richard A. -- Elmhurst, IL. -- 8/2013
"It was quick and painless... Kristine was great to work with as always!!! Communication was clear and it made it easy to provide what was needed on a timely basis. We had no problems and everything was very smooth! They looked out for me and helped me get what I needed accomplished on a timely basis. I wouldn't go anywhere else!"
Robert W. -- Elmhurst, IL. -- 5/2013
"Kristine is competent, knowledgeable and responsive to my clients' needs in real estate transactions. I have worked with her over the course of the past year and look forward to working with her going forward. If you need a dependable go-to person in the mortgage industry she is the one to call."
George Patrick - Koenig & Strey Real Living
"We just wanted to say – “Thank you” for all your hard work. All of you are a great working team! It is probably more work to get everything ready than I can imagine. Mike D. we appreciate you scheduling us to close in Sept. Mike S. & Brooke we appreciate doing many of the details that are as important as anything. We especially want to thank you, Kristine, for managing the team well & following through so we could close in time. Sue & I really like Guaranteed Rate & try to encourage others to go there too! Thanks again!"
John L. -- Chicago, IL. -- 10/2013
"Everyone I dealt with was professional, knowledgeable, through and very helpful. Kristine Bestler was excellent. I have gone through this process several times over the years, this seemed to be the most organized, efficient I have experienced. I have 2 homes now, don't plan on any other purchases but if the rates presented an opportunity that made sense we would try using Guaranteed Rate first."
John R. -- Syracuse, IN. -- 4/2013
"I was having a bad experience with a local lender and made the decision to take my business elsewhere. I came across your site and liked your rates, Kristine Bestler and her team were able to get my loan processed and closed within 14 days. We made our closing date and everything went flawlessly! I would definitely recommend and use Guaranteed rate again. Rates are great, service is too and Kristine's team worked very hard to get my loan closed on time."
Shannon K. -- Phoenix, AZ. -- 4/2013
"I thought that Kristine Bestler was the Fantastic. She made herself very available for advice or questions on the process. I got a great deal with professional service, so I would definitely recommend her and Guaranteed rate to others."
Lee R. -- Shoreline, WA. -- 5/2013
"Kristine and her team were amazing! Kristine was always available to answer any questions and concerns and they were very quick to return my calls or emails. The whole process with them was very easy and smooth. We even had our clear to close two weeks before the close date!! And we had the hud and figures the day before the close. I'm very please and will not hesitate to use or recommend Kristine."
Ryan F. -- Denver, CO. -- 7/2013
"The team was fantastic, very responsive and in the end we were even able to move up the closing. Kristine is phenomenal! We've worked with her on two refi's of our previous home and she was great in helping us with this new purchase as well. We had many questions and concerns but reassuringly they fielded each question quickly. Your rate was better than others offered and the team is fantastic to deal with. Kristine Bestler, Jennifer Rutzen and Anna Vuong were always responsive, and outstanding professionals. I would absolutely be using Kristine and Guaranteed Rate again!
Edward B. -- South bend, IN. -- 8/2013
I want to thank you and your team for going above and beyond, in their quest to close my home loan. What a team you have ! Kristine, I don't know how you did all that you did in this short period of time, but thank goodness you did !!! Rob, I owe all of these people a deep sincere thank you ! Kristine worked with my realtor Nancy McEihiney and they are a Dynamanic Duo !! I look forward to stopping by your office with some treats........................ Continued success to all !
Kevin M. -- Chicago,IL. -- 9/2013
"Kristine ran point on the deal. We were a tough client, between IRS problems I had on my side that ran out a full lock period (unbelievable), and delays/problems that Cheryl and I authored by not coming up for air from our jobs often enough to keep this moving. Kristine and the team were professional, supportive and positive,in sum, they did a great job! I am sure that the lion's share of the credit goes to the team, but the service culture they manifested only happens in a leadership environment that expects it, lives it and hold the organization accountable to it. Congratulations!"
Brian --- 11/2013
Hey check out this inspiring message George said about Kristine! "Never before have we had such a great experience with a new or re-financed home loan. Kristine Bestler and her team were extremely professional and provided quick, accurate products and information. Thanks so much for the experience!"
George F. -- Spanaway, WA -- 12/2012
Hey check out how amazed John was with Kristine services! "Kristine Bestler went above and beyond the call of duty, he received a call from her unsolicited and he was blown away by how much she helped, she was unbelievable!"
John F. -- Chicago, IL --12/2012
Hey check out how impressed Josh was with Kristine Services! “Kristine Bestler was very knowledgeable, friendly and patient in helping us to understand the details of our refinancing options. In addition to the above comments, the benefits of closing were very close to estimates!”
Josh W. -- Portland, OR -- 12/2012
"I was referred to Kristine at Guaranteed Rate by a friend. Kristine and her team did an amazing job in helping me understand the process, and alleviate any concern I had throughout the process. They went above and beyond, and I am extremely happy with their work on the my loan. It would not an overstatement if I said, without her I would not have finished the loan process. I have already referred 3 of my friends to her, and they have all closed their loans; very happy with Kristine and thankful for my referral."
Suzie -- 11/2013
Kristine is amazing, overall I am 100% satisfied and would recommend anyone to work with Guaranteed Rate since their entire team is great to work with.
Cristian E. - Chicago, IL | Jan 2023
...Kristine did an amazing job in helping me understand the process and help alleviate any concern I had throughout the(strenuous) process. Kristine went above and beyond and I am extremely happy with her work on my loan. And it's not an overstatement if I said, without her I would not have finished the loan process. I already referred 3 of my friends to her and they all closed their loans and were very happy with Kristine and thankful for my referral... word of mouth is the best marketing for me.
Dr. Nihad M. - Chicago, IL 02/2012
Kristine and her team worked extremely quickly to get the loan approved on a tight deadline. The entire time, they were extremely responsive and kept me up to date on what I needed to provide to secure the loan.
Joseph W. - Chicago, IL | May 2022
Kristine Bestler is absolutely amazing! We cannot say enough great things about her and her team. In our profession we move a lot and Kristine has helped us with both corporate and traditional moves. We thoroughly shopped for the best loan rates and as usual Kristine’s rates and overall loan package couldn’t be beat on each of our VA jumbo loans. People are consistently amazed at the terms we were able to receive each time. On one of our purchase the appraisal came back $30k below asking despite the great comps our agent provided. Instead of having to come out of pocket $30k Kristine went back and worked with the VA to get the property re-evaluated and the appraisal came back at $30k OVER asking price allowing both the seller and our family to close on the original deal without extending the closing date. The closings happen on time with clear roles of responsibility and minimal paperwork. It has been truly wonderful working with Kristine and her team during these very complex and stressful moves across states or when interest rates are rising and properties are scarce. We are thankful for the low interest rates every time we pay the mortgage!
Charles C. - Elizabeth, CO | Jun 2022
Kristine and her team were with us at every step of our home buying journey and available whenever we had a question or needed guidance.
Olivia Z. - Chicago, IL | Jul 2022
I have no other experience to compare it to and thought it was great
Cory G. - Chicago, IL | Dec 2022
Kristine was excellent to work with. The underwriting and closing teams communicated well and were great to work with as well.
Edward H. - Chicago, IL | Jan 2023
Guaranteed Rate was easy to navigate and Kristine Bestler helped me through all my crazy questions and scenarios.
Laura I. - Chicago, IL | Mar 2023
Everything was wonderful from start to fininsh.
Scott R. - Chicago, IL | Apr 2023
The Guaranteed Rate team could not have been more delightful to work with. They were so responsive and encouraging throughout the whole process.
Dalton D. - Chicago, IL | Sep 2023
Kristine and her team were the best! From start to finish, they were all hands on deck and worked really hard to ensure I always knew the entire process and what step of the process I was in. They always made sure that everything was completed on time and worked efficiently to ensure that I was able to close as quickly as possible. Kristine was absolutely the best and provided the best customer service, I am extremely thankful for her!
Stephanie C. - Chicago, IL | Nov 2023