What people are saying... What people are saying... Back to profile
Incredible customer service and expert knowledge. Easy to work with, even from across the country.
Kristina S. - Astoria, OR | Apr 2022
Everyone from start to finish was responsive, helpful, kind, and patient. This process was surprisingly seamless, and I credit that heavily to the team at Guaranteed Rate
Melissa M. - Andover, MA | Apr 2022
Ease of process, very helpful
Kenneth D. - Newburyport, MA | Apr 2022
From the very first moment we reached out to Mike, he was attentive, patient, and explained everything in a language that non-fiance experts could understand, and so were Melissa and Denise. Great team!
Nadia B. - Newton, MA | Apr 2022
They helped every step of the process.
John G. - Cambridge, MA | Mar 2022
Awesome service from start to finish, clear emails and instructions.
Ryan M. - Haverhill, MA | Mar 2022
The whole team was amazing. They provided A+ support, they communicated through the entire process, and above all else, they helped us close on time with a great rate.
James M. - Boston, MA | Mar 2022
Very efficient and fast process
Raimund B. - Boston, MA | Mar 2022
Very efficient, great communication
Anthony L. - East Setauket, NY | Feb 2022
Excellent communication and follow through. Staff always prompt to respond, and quite helpful.
Joel S. - North Andover, MA | Jan 2022
GR makes it a very easy process. The online paperwork is easy to complete.
Martine A. - Abington, MA | Jan 2022
Quick, easy, courteous from start to finish
Dianne C. - Littleton, MA | Dec 2021
Fast, professional, punctual, accurate help. Michael Suffoletto was excellent throughout the process.
Ahmet I. - Pawtucket, RI | Dec 2021
GR have been great with everything from communications, support, options and really getting to know the customer
Lindsay B. - Franklin, MA | Dec 2021
The Guaranteed Rate team was great to work with and responsive throughout each step of the process.
Paul O. - Lynnfield, MA | Nov 2021
Always a smooth process with Mike, Tracy and their Team. Happy to refer them to friends, family, and clients.
Jason T. - Hudson, MA | Oct 2021
responsiveness of the team in answering the question and in resolving the issues as they appear during the process
Asif J. - Basel, MA | Oct 2021
Mike Suffoletto at Guaranteed Rate helped me throughout the long home buying process, answering my questions and getting me documents promptly and making the process as smooth as possible!
Michaela F. - Dracut, MA | Oct 2021
Mike Suffoletto and his team were fantastic to work with.
Alan S. - Salem, NH | Oct 2021
This was the easiest process ever. I was completely shocked how simple this was. Amazing team that I got to work with.
Richard B. - Andover, MA | Oct 2021
I just refinanced my house and they did a exceptional job. It was very easy and they were top of everything. Great communication and fallow up . I will highly recommend them.Michael and his team were very professional and knowledgeable
Mehtap A. - Worcester, MA | Oct 2021
Excellent service, helpful throughout the process
Jeffrey B. - Methuen, MA | Oct 2021
Incredible service and the whole team was a pleasure to work with
Edward M. - Amesbury, MA | Oct 2021
Flawless. Professional. Great online experience.
Thomas R. - Methuen, MA | Sep 2021
I have used Mike Suffoletto for all my Mortgage needs, he’s the best!
Lisa A. - Andover, MA | Sep 2021
My mortgage team did everything possible to assist me along the way
Robert W. - Dighton , MA | Sep 2021
Worked with Mike Suffoletto for years and he’s provided excellent customer service
Francesco P. - Milton, MA | Aug 2021
Great guidance and communication
John N. - Bellingham, MA | Sep 2021
Mike and his team went above and beyond for my personal purchase as well as for my clients.
Lina K. - Boston, MA | Aug 2021
Very helpful and attentive, they had my full confidence during this whole process
Devon M. - Buffalo, NY | Aug 2021
Getting a mortgage is always so difficult and very stressful. Guaranteed Rate made it easy, simple and uncomplicated
Alexandra P. - Reading, MA | Aug 2021
Accurate, dependable service with expert advice and guidance at every step
Cynthia W. - Orchard Park, NY | Aug 2021
Good communication, very responsive to questions
Sheila W. - Westford, MA | Aug 2021
Mike and his team were so incredibly helpful and responsive during this process! They made it easy.
Megan B. - Andover, MA | Aug 2021
Everyone was amazing. Mike Suffaletto’s professionalism and thorough approach are unparalleled.
Heather A. - North Andover, MA | Aug 2021
Every person on the Team was helpful in explaining steps and ensuring this went as smoothly as possible. Trust me, it did!
Amy B. - Lowell, MA | Jul 2021
Excellent service throughout the process
Charles E. - Revere, MA | Jul 2021
The team were very professional and responsive. They kept us always updated and provided great support through the whole process
Ramy I. - Oakton, VA | Jul 2021
I've worked with Mike on several transactions over the last 9 years, he is just a fantastic partner.
Anshul K. - East Cambridge, MA | Jul 2021
Everything was smooth and seemless and easy.
Matthew M. - North Andover, MA | Jul 2021
Fantastic team that is knowledgeable and assisted through every step of the process.
Danio M. - Marblehead, MA | May 2021
Mike and his team are Always so helpful and get us closed in the quickest way possible!
Jason T. - Provincetown, MA | Jun 2021
very helpful and cooperative team to work with, easy to get a hold of if any questions came up
Christopher B. - Foxborough, MA | May 2021
Ease of submitting documents & process in general.
Victoria H. - Boston, MA | May 2021
Friendly and knowledgeable staff
Claudio T. - Kissimmee, FL | May 2021
Mike and team were easy to work with and always responsive. The website also was easy to use.
Mark B. - Norfolk, MA | May 2021
They were awesome! Made everything stress-free and easy.
Ryan O. - Methuen, MA | May 2021
Excellent service, history, and reputation.
Daniel S. - Medford, MA | May 2021
They were very efficient and completed everything in a timely manner and the employees were great to work with
Rosanne D. - Melrose, MA | Apr 2021
Mike is great....always accessible, and helpful.
Janet L. - Salisbury, MA | Apr 2021
Our whole team was amazing
Michael W. - Hyannis, MA | Apr 2021
They helped us out in a jam and delivered on their promise of getting us to approval and close on time.
Jennifer M. - Pelham, NH | Apr 2021
Mike Suffaletto is always super fast to respond & helpful in finding good terms and rate for our loan. It''s easy to upload all the docs as well.
Roberta R. | Mar 2021
They were very easy to deal with. Much of our interaction was online due to the pandemic. The online system worked very well for me since I could fill out documents at my own pace. Michael and the team were very knowledgeable and kept me informed every step of the way.
Charles P. | Mar 2021
The staff were friendly and the process was easy
Lisa P. | Feb 2021
The service was excellent.
Eren O. | Feb 2021
Great team. Professional and friendly. Very responsive during an extremely busy time for them. Always answered questions quickly.
Charles B. | Feb 2021
good rates and helpful agents quick service
Claudio T. | Feb 2021
Easy to work with, expectations were set reasonably.
Jacqueline C. | Oct 2020
Everything was easy to use and to understand. Very modern.
Christopher F. | Feb 2021
Very easy process from start to finish.
Charles C. | Oct 2020
Extremely efficient got what needed to be done asap
Barbara S. | Aug 2020
Michael Suffoletto and the rate he secured for my refi.
Michael M. | Nov 2020
the team was great to work with along every step of the way and I enjoyed working with them very much!
Michael F. | Jan 2021
Great service, made the process easy
James K. | Aug 2020
checked the rates they given couple more places, satisfied with faster responses and job well done.
Ahmet G. | Oct 2020
Very responsive. Great communication. Fast email replies. Answered phones. Fast communication was the reason for the top rating.
Kenneth S. | Nov 2020
Going through this process was painless, this was my 2nd time working with this company, Michael and his team was amazing to work with.
Kerry-Ann H. | Jan 2021
Exceptional customer service. In addition, the use of technology (the web portal) made the process pretty efficient.
Marc B. | Sep 2020
I've worked with Mike and his team multiple times and they have always been awesome!
Susan C. | Oct 2020
Predictable and responsible team, they always promptly follow up when questions arise.
Eugene C. | Nov 2020
Michael was Very fast and helpful and always available when needed
Felicia N. | Jan 2021
Michael Suffoletto and his team were a pleasure to work with. I always felt I was in very capable hands with them.
Matthew D. | Aug 2020
I have had goodluck and smooth processes.
Keegan H. | Sep 2020
Most of the process is done efficiently online. Staff is great to work with.
Andrew S. | Oct 2020
I thought they were competitive and thorough
Amy M. | Nov 2020
Fantastic communication and follow up.
Anthony L. | Dec 2020
Michael Suffoletto and Amy Pitts went above and beyond in my loan processing and closure process. I had a tight closing date, and they everything to meet that date.
THANGA PRAKASH T. | Jan 2021
Good communication with Mike and others at the beginning of the loan process.
Benjamin M. | Jul 2020
Mike Suffoletto and his team are excellent. Very professional and everything is done perfectly.
LAURIE K. | Jul 2020
Two words...Mike Suffoletto
Robert C. | Jul 2020
The team that we used lead by Mike Suffaletto was fantastic! From beginning to end they were great to work with and we would recommend them in the future.
Frank O. | Jul 2020
Micheal Suffiletto and his team are GREAT
Darren D. | Jul 2020
Friendly service and they got me an awesome rate on my mortgage.
Robert R. | Jul 2020
Overall, very good experience and fast. Worked with us through an unusual loan structure to help us purchase our home
Matthew R. | Jun 2020
Very professionally and easy to work with.
April C. | Jun 2020
Many successful transactions with Mike Suffaletto and company
Ryan G. | Jun 2020
This is the second time we have gone through Guaranteed Rate and we have had great experiences both times!
Heather H. | May 2020
They handled our process with the utmost professionalism! Their communication and attention to detail were top notch!
John B. | May 2020
Have worked together three times and had great experiences each time
Amy C. | May 2020
Quick responses and ease of document transmission
Irene O. | May 2020
Easy streamlined process. Good communication throughout the process.
Christopher M. | May 2020
Mike and team was awesome!
Chad S. | May 2020
Responsive to inquiries, easier process
FENGMING C. | Apr 2020
They are knowledgeable, deligent, and effective in obtaining a loan for me.
Ann W. | May 2020
Very kind, professional and timely customer service
Mehmet B. | Apr 2020
Guaranteed Rate team has been very helpful and given me the best guidance throughout the loan process.
Stavri J. | Apr 2020
Professional, excellent response times and results.
Charles B. | Mar 2020
Great experience. Mike was very responsive, always helpful and educated me on the process.
Brenda S. | Mar 2020
Very responsive and transparent throughout the process
Michael G. | Mar 2020
always timely, professional and knowledgeable
Roy B. | Feb 2020
Mike Suffoletto and his team (Tracy Pepin) is great, and so easy to work with.
Mark C. | Feb 2020
Process was so easy with document sharing internet systems in place. Everyone was so helpful. There was a team of GRI employees working on my refinance simultaneously.
Gary S. | Feb 2020
Mike and his team are awesome!
Victoria H. | Feb 2020
This is my second time doing my mortgage with guaranteed rate. I initially started my refinancing process with a different bank. It was too Stressful I didn’t feel like they had my best interest in heart and this broker was straightforward didn’t give me any kind of pressure To lock in a rate. Took his time to answer my questions. The entire process is smooth. And I would do it over and over again with them.
Isabelle J. | Jan 2020
Excellent, professional service. Very organized.
Sarah S. | Jan 2020
It was a very simple process
Elaine B. | Dec 2019
They made a difficulty process easy
Leo M. | Dec 2019
Great service and very responsive.
David N. | Dec 2019
Very organized and quick responses to emails. They made the process very easy
Tracey P. | Oct 2019
Mike and his team did a great job. They were easy to contact, respond, and helped set clear expectations along the process.
Mark B. | Oct 2019
Great service and responsiveness
Keith B. | Sep 2019
Easy communication, great customer service, prioritized our goals.
Katherine E. | Sep 2019
great rates, quick service and everything is online, best of everything
Kunal P. | Sep 2019
Michael Suffoletto and his team could not have been anymore helpful or courteous. They took the time to answer all our calls and emails both during and after normal business hours. We closed in less than a month and with Michael Suffoletto and his team, I don’t know if we could have.
Daryl R. | Aug 2019
Michael Suffoletto was always available and responsive to all of our questions and concerns. He and his staff were accommodating, kind and patient. They made the refinancing process a breeze! We are extremely grateful to the entire team. We will continue to refer our friends and family to guaranteed rate for their financing needs. Thank you!!
Diana C. | July 2019
Easy process, like the online verification and providing paperwork through uploads. Michael was easy to contact and replied fast to any questions.
Martine A. | July 2019
After getting turned down by other lenders on the first phone call after being asked a few questions regarding my husband owning his own business. Michael from Guaranteed Rate asked a bunch of questions, finding a way getting us approved for our loan. I have no doubt Michael is the reason we have our house.
Nicole E. | June 2019
Very prompt with email questions at all times. Pleasant experience all around for us. Thanks.
John F. | June 2019
I've been using Guaranteed rate for about 10 years - I have never had any issues and everything has always been ' taken care of ' in the most professional manner! Thank you!
Erica M. | March 2019
Many thanks to Michael Suffoletto and his team. We were first time home buyers that encountered what seemed to be a more-protracted-than-usual scenario precipitated by construction delays. We appreciated Michael's empathetic demeanor regarding the situation and the pro-activeness with which he quickly helped us identify our mortgage options at each turn. He was also incredibly responsive, as we were able to connect with him within hours (sometimes minutes!) of reaching out with questions. Showing up to our closing meeting was a nice touch - thank you so much. I hope we will get the chance to work together again in the future.
Tafadzwa M. | January 2019
Michael and the team were very helpful in helping my Fiancé and me through the whole process of setting up the loan and the closing. The process was quick, and the team was there every step of the way in making the process easy. The team was also quick to respond to questions right away every time I needed them. I was very happy with this team they were great!
Stavri J. | January 2019
Mike Suffoletto and his team did a fantastic job to get this loan done in record time. The process was as transparent as possible, and we knew where we stood at all phases. I couldn't have asked for a better experience.
Michael G. | January 2019
Mike Suffoletto and Denise Colzano were so easy to work with! They were responsive and professional. I highly recommend Guaranteed rate. Thank you! Tina Griffin
Tina G. | December 2018
The team that worked with me was absolutely Phenomenal. Words can’t describe how great they were, how efficient, and speedily they worked especially with my short time frame to close. They were great in communicating and extremely prompt with answering emails. They were absolutely amazing, and I can’t say thank you enough. The electronic process of uploading and signing documents was an easy process and made things less stressful.
Isabelle J. | November 2018
Michael and his team were incredible during the purchase of our home. Michael was very knowledgeable and was consistently available for all questions we had. We felt so supported during the entire process. The market is really tough right now, but he made this process so easy! I would absolutely recommend him and his team to all of my friends and family!
Diana C., October 2018
Michael Suffoletto and his team did an excellent job !!
Patrick C. | October 2018
The communication was very good and Michael made the process painless.
John C. | October 2018
Mike Suffoletto was my loan officer, he was fantastic from start to finish, even with my daily emails and questions. I could not be happier with the entire transaction.
Kevin S. - September | 2018
Great work by Mike Suffoletto and team!
Simo G. | September 2018
Mike Suffoletto and his team were awesome to work with. As a first time home buyer I heard a lot of daunting stories about the financing process and I didn't experience any of them working with Mike and his team. He made us feel very comfortable through the whole process and was understanding of our situation as first time home buyers, answered any questions we had and did so to our satisfaction. He was also very available to us and easy to get in touch with. Would 100% recommend him to anyone.
Meredith I. - August | 2018
A special thanks to Mike and his team for working so well and completing my loan needs!
Alan R. | August 2018
The process of obtaining the loan is clear and the communication was prompt! Everyone was on top of their scope and knew what they needed from us to move the process forward. We had a pleasant experience throughout the process! Michael was very understanding and answered our questions quickly after he listened carefully to them! Thanks Michael for the help in understanding the type of loan appropriate for us! I would work and recommend my friends and family for your services.
Stephen G. | July 2018
Michael was a great professional to work with. He had very helpful suggestions. Thanks!
April C. | June 2018
The preapproval and approval process was smooth. All the questions that I had were answered expertly and in good time.
Jesse K. - May | 2018
Michael Suffoletto was amazing to work with and definitely took the time to explain or help us with any step of the process. Mike was quick to respond and truly made you feel like you were his number one client. Mike made my experience great.
Nader H. | April 2018
Mike Suffoletto and his team were incredible! As a first time homebuyer, I probably couldn't have been more nervous and had a ton of questions about everything. Mike, Tracy, and David were there every step of the way to provide the information and guidance I needed to make the right loan choice for my family. I can't thank them enough!
Patrick M. | January 2018
Our housing search lasted several years, through several different towns, price ranges, bidding wars and unaccepted offers. Our loan officer was great about providing many different scenarios and options throughout the process. Once we finally found a home, he kept close tabs on the account and we were able to push everything through quickly and close earlier than expected - great news since winter was coming and we needed to replace the heating system!
Amy C. | November 2017
It has been great pleasure again to work this awesome team. They were very patient and kept me in the loop during the loan process. I was going through something in my personal life, and this team was very responsive to my situation.
Lisa L. | November 2017
I think that Mike and his team did a great job. They answered all our questions...and we had a lot of questions. This was a much easier process than the last time we purchased a home. They helped make our dream come true. Thanks!
Todd S. | October 2017
Mike Suffoletto and his team are the best. Mike put everything into perspective and communicated with us throughout the process. Thank you, Mike!
Jason M. | August 2017
Mike and his team were awesome and worked to help us get our dream home. Thank you.
Kirk S. | January 2017
Mike and Amy were very patient with us. They answered all our calls and emails in a timely manner (and we had many questions). We had an unusually long "new build," and they were great every step of the way!
Victor H. | January 2017
Michael Suffoletto was always there for me, from when I initially took out my first mortgage until refinancing for the second time. He took the time to explain everything and answer all the questions that I had throughout the process. I think of him as being very trustworthy and knowledgeable. You know you're in good hands with Mike!
Lisa A. | February 2017
Michael Suffoletto and his team (particularly Tracy Pepin) were extraordinary. Michael came up with a plan for us to improve our credit, was knowledgeable in many areas, and was just all-around awesome to work with. Tracy was extremely helpful, as well. I cannot say enough about this team.
Mark C. | June 2017
Thank you for being so courteous and walking me through the process. I told all my friends about Guaranteed Rate. You were incredibly helpful, and I would not think of using anybody else for my next purchase. Michael, David, Tracy, and anyone I may have forgotten - Thank you so much!
Amal C. | June 2017
Michael and his team were excellent. They put my mind at ease throughout this process.
Kerry-Ann H. | June 2017
Mike Suffoletto and his team were great! They communicated everything and worked with us along the way.
Mark W. | July 2017
Mike went above and beyond to get this mortgage completed in spite of some last minute challenges associated with the loan. He came through for us, and we're very grateful for the hard work from him and the rest of the team at Guaranteed Rate.
Jason A. | July 2017
Mike Suffoletto and his team were responsive to my needs. I had an atypical situation, and they were flexible and responsive enough to make it work, even given severe time constraints. The rates were also good.
Peter G. | July 2017
The staff were really professional and nice during this long process. They truly put clients first and helped us handle the unexpected situations. They're very responsive, especially when things aren't going smoothly or clients need extra guidance on things. Michael Suffoletto's team takes great care of every detail for client, especially the inexperienced ones.
Chen Y. | August 2017
This is our third time working with Mike Suffoletto, and he is the best! He guided us through a complex process with thoughtful advice and wisdom. We would work with Mike again should the need arise.
Brian S. - Acton, MA | Jan. 2016
Michael Suffoletto was nothing short of professional throughout the entire process. I can't thank him enough for all his hard work and dedication on our loan!
Thaddeus R. – Amesbury, MA | AUG 2015
Mike did a great job. From our initial conversation and throughout the whole process I was very pleased with his expertise and it certainly made the whole process a lot easier!
Elan S. – Haverhill, MA | Mar. 2015
Mike Suffoletto is very pleasant, helpful and professional. He responds in a timely fashion and is great in explaining everything prior to closing and advising on what needs to be done on my behalf.
Lisa A. – Andover, MA | Feb. 2015
Mike Suffoletto was incredible to work with. He was prompt with his responses, and made the process a lot easier than our first home buying experience.
Christopher C. – JAMAICA PLAIN, MA | Dec. 2014
Mike and his team were very responsive and was able to answer all my questions in a timely manner.
Jennifer M. - North Andover, MA | May 2022
I appreciate that it's a modern team, quick moving, easy to contact everyone. I've used GR 3 times now, still a good experience.
Daniel A. - Watertown, MA | Jul 2022
"Michael and his team were great through the process, but I wanted to know more about the status of things and it was my first home buying experience so I had no idea what to expect. Otherwise it was perfect. You guys had the lowest rate and biggest closing credit. I would definitely check your rates if I were to go through this process again. Thanks Guaranteed Rate!"
Teresa E. -- Wellesley, MA. -- 8/ 2013
Quick easy process. Clear and concise.
Ivanna A. - Everett, MA | May 2022
Extremely helpful throughout!
Laura H. - Quincy, MA | Jul 2022
Hey check out this incredible review from Richard about Mike! “Mike Suffoletto along with his entire team went above and beyond getting us the best rate on our refinance along with a quick closing. Even with Christmas and New Year’s holidays, we still closed on 1/2/13. Mike thanks for all your help!” https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/
Richard L. -- Salisbury, MA -- 12/2012
Our loan team was very helpful, responsive, and kind throughout the whole loan process.
Ashley R. - Fortville, IN | May 2022
Mike Suffoletto and his whole team were excellent. They were patient and diligent. They took the time to understand our situation and come up with creative solutions that allowed us to buy our dream home in a very challenging market!
Jonathan D. - Salem, MA | Jun 2022
Personable, can easily pick up the phone and call or send an email with a reasonable response time. They also accelerated the closing package process to get the closing date items completed in time for the move.
Alexa Marie D. - Boston, MA | Jul 2022