What people are saying... What people are saying... Back to profile
Because I had no idea how this whole process works and they made it easy peasy and now I have my dream home!
Arielle F. - San Francisco, CA | Aug 2021
Timeliness, professionalism, motivated to assist the buyer.
Peter F. - Chula Vista, CA | Aug 2021
Because of Petya and her team and the great service I received.
Michael S. - Chula Vista, CA | Jul 2021
Great communication, ease of communication
Renee H. - San Diego, CA | Jul 2021
Petya and team were amazing! The loan wasn't easy but that's 100% to do w/ my situation being complicated. They handled the complexities very well.
Anton A. - San Diego, CA | Jul 2021
The entire process with Prtya and Guaranteed, was very smooth, fast and easy.
Eran B. - San Diego, CA | Jul 2021
Staffs are great, fast, accessible
Kenneth V. - San Clemente, CA | Jul 2021
Super helpful and convenient.
Marley F. - San Diego, CA | Jun 2021
Customer service was excellent
Nanci H. - Vista, CA | Jun 2021
As a first time home buyer and first time getting a mortgage loan, every step of the process was made very easy and explained clearly.
Eric E. - Annapolis, MD | Jun 2021
Petya McLaughlin is outstanding
Lynn M. - San Diego, CA | May 2021
They are very Professional. We felt like they really cared about us and our needs.
Patrick B. - Carlsbad, CA | May 2021
Great customer service, friendly and fast responses
Vivian G. - San Diego, CA | May 2021
The team is experienced, detail oriented, and extremely good at communicating.
Sara G. - San Diego, CA | May 2021
they were exceptional throughout the process, timely responses, clear answers, very knowledgeable.
Paul W. - Davis, CA | May 2021
The team I worked with were fabulous. Diligent, expedient and thorough.
Marlies H. - La Mesa, CA | May 2021
High level customer service and professionalism
Steven P. - Carlsbad, CA | May 2021
Quick response any time I had a question. All went through quickly with no issues. Process and paperwork was easy. I occasionally was not clear with some of the explanations.
Debra K. - San Diego, CA | May 2021
Petya made the entire loan process easy, we have nothing but compliments to give her and her team. Everything went quickly and smoothly and made getting a loan for our first home stress free. Petya and her team are very knowledgeable and always willing to answer any questions. Friendly, professional, and approachable. We felt very informed and taken care of the entire time. Would highly recommend to anyone and everyone.
Andrew R. - El Cajon, CA | Apr 2021
Been using Petya for years.
Dod B. - Lake Forest, CA | Apr 2021
Excellent service and supports
Xiaoping Y. - San Diego, CA | Apr 2021
They were upfront about expectations and were able to meet a tight deadline in a difficult situation that allowed the purchase to be completed.
James B. - San Diego, CA | Apr 2021
Petya and her crew are great and they make it very easy and understandable; plus they keep you on track with your deliverables. I NEED THAT!!!!!!!!!!!!!
Patrick T. | Mar 2021
Customer service was awesome. PETYA she did a great job.
Shakiruddin M. | Mar 2021
Petya made the process seamless and stress free.
Alexandra D. | Mar 2021
excellent, seamless work and support all the way
MARIO K. | Mar 2021
The staff is amazing--very quick to respond.
Leonard S. | Mar 2021
Petya and her team were so easy to work with. From the get go, she explained everything to me in lament terms, which was great since I''m a first time home buyer. Everything went smoothly and they walked me through each step thoroughly.
Lisa M. | Mar 2021
Very professional, fast and streamlined process. The representatives are the best!
Noe A. | Feb 2021
Responsiveness, ease, and expertise
Kimberely T. | Feb 2021
Because of Petya, Melissa, Oliver, and the entire staff was so patient and professional the entire time
Chuck G. | Jan 2021
Any time I had a question, which was quite often, our representative was quick to respond in plain English that someone like that does not speak real estate could understand.
Peter F. | Feb 2021
Quick, responsive, and provided very clear guidance on what information / documents were needed throughout the process.
Marshall Dean S. | Dec 2020
Easy process and knowledgeable team
Jacob S. | Jan 2021
From start to finish, the process was very easy
Daniel G. | Sep 2020
The team helped with my refi in a professional manner.
Irena H. | Oct 2020
customer care was more then i would have thought
Emilio M. | Jan 2021
Petya McLaughlin is e very experienced and knowledgeable professional. She was very quick to respond to all of our requests and specific questions on our refinancing. Overall she provided an excellent service and we will definitely work with her in the future.
Boris M. | Sep 2020
Excellent, responsive service!
Hilary S. | Oct 2020
Petya McLaughlin and her team worked hard and answered all my questions.
David P. | Dec 2020
excellent, specific, fast and clear communication
Igor K. | Jan 2021
Extraordinarily fast, smooth and effective process.
Lars A. | Sep 2020
Working with Petya was wonderful and she got us a great rate.
Matthew B. | Dec 2020
very smooth transition in my refi
Robert B. | Jan 2021
Fast and Friendly in responding to all my concerns.
William B. | Aug 2020
Efficiency and agent was conscientious and professional throughout the process.
David P. | Sep 2020
Excellent service, very professional and always available to answer our questions. Working with Petya and her staff was a pleasure.
Barry B. | Dec 2020
Because Petya McLaughlin and her team made this a very easy process. I was kept informed throughout the process and was able to close quickly. I would recommend and use this company again.
Juanita S. | Jan 2021
Timely, efficient, pleasant to work with
Brooke F. | Aug 2020
Amazing customer service: prompt, available, knowledgeable.
Julie H. | Oct 2020
Easy to work with, expeditious, knowledgeable
Galya P. | Dec 2020
Everything was easy and well explained.
RoseMarie G. | Jan 2021
Because they helped me with my needs
Vladimir S. | Aug 2020
My rep Petya was great. She was always available to answer emails, texts, and calls.
William P. | Sep 2020
The professionalism, promptness and customer service was excellent.
Bernabe C. | Oct 2020
Petya McLoughlin was fantastic to work with. Fast, direct, informative.
Timothy K. | Nov 2020
Very knowledgeable & friendly loan officer (Petya M.) and staff. Everything was streamlined and efficient.
Philip M. | Dec 2020
The associates I worked with were very helpful and explained the various steps throughout the process. Their online portal made it very easy to supply needed documents. Overall, the entire transaction went off well, with no issues.
Graciela M. | Jan 2021
The process was seamless, communication was proactive and Petya was extremely knowledgeable. Overall a very good experience!
Latasha B. | Aug 2020
excellent customer service
Safwan A. | Sep 2020
Because their service was excellent!
David A. | Oct 2020
Your staff was excellent. Very professional and got the job done.
Craig A. | Nov 2020
excellent guidence throughtout process
Clifford W. | Jan 2021
Guidance from loan officer
Benjamin L. | Jul 2020
Petya and her team were awesome, always available to answer my questions and they were always efficient and professional
Jennifer K. | Jul 2020
Refinanced two homes in a time where it is so chaotic between work and being a new "teacher" for my kids. The process was very easy and the tools and online access to get things done, are in place. Petya is setup for the times we are in and proactive on ensuring flexibility.
Mark H. | Jun 2020
We have already provided a recommendation to family.
Christian H. | Jun 2020
Petya and her team did a great job throughout the whole process. We were able to sign almost everything electronically until closing and knew exactly what was needed every step of the way.
Matthew D. | Jun 2020
Service from Petya McLaughlin was spot on and made things super easy!!
Jacob S. | Jun 2020
Because Petya McLaughlin made my refinance quick and seemingly effortless. I've been a home owner for a long time and have done a lot of loans. None has ever been so easy and I've never had better support than I got from Petya. She's a star.
Bryan T. | Jun 2020
Excellent customer service - The team answered all of our questions along the way and kept us updated on our file status along the way. Petya McLaughlin was a pleasure to work with!
Diana S. | Jun 2020
Petya was extremely professional. Any time there was a question she would answer it promptly.
Tchavdar I. | Jun 2020
Petya McLaughlin is first rate in every way. She is professional, kind and has a level of dedication towards her clients that is unsurpassed.
Anita M. | May 2020
Low rates, convenient application/funding process.
Patrick R. | May 2020
Excellent customer service
Tulam V. | May 2020
Top notch customer service and great rates!
Rex G. | Apr 2020
Because Petya Mclaghlin, and the team have been very helpful throughout our endeavors. Up most professionals that know what they are doing, I am relaxed because I know they us in there best interest.
George N. | May 2020
Great rate and super fast close! Petya and Oliver are a terrific team and always deliver as promised.
Rex G. | Apr 2020
Great customer service and timely communication.
Jessica B. | May 2020
Because Petya, Michael and their team were awesome. I am so glad I met them. The crew lead through the entire process. Thank you.
Chuck G. | Apr 2020
I could not have wished for better service.
Shane S. | Apr 2020
Petya and her team were great. Responsive, knowledgeable and supportive.
Kevin N. | Apr 2020
Amazing customer service. Petya and Oliver are the best and never disappoint!
Rex G. | Apr 2020
During this pandemic, GR got my purchase loan done without any hold up what so ever. I used to work in the home loan industry, I know a good company from a bad one, and the fact that my financing got done efficiently with no issues even during a pandemic with an out of the box type deal show the quality and value of GR.
Steven W. | Apr 2020
This is my second time with receiving a loan through Guaranteed Rate and your lender, Petra McLaughlin made the process so easy.
Troy S. | Apr 2020
The process was easy, well coordinated and great communication.
RoseMarie G. | Apr 2020
the customer service we are provided is the best in the industry!!!
Michael W. | Apr 2020
Petya is the best! Always responsive and ready to help with any questions.
Rex G. | Apr 2020
Petya was really helpful and always available when needed
Drew K. | Apr 2020
They’ve always been very good to us.
James H. | Mar 2020
Great service and production
Lars G. | Mar 2020
Great service made the process relatively easy (as it can be) and responsive to questions.
NATHANIEL S. | Mar 2020
everything was easy to do online , except the notary part of course. My agent worked hard to get me the lowest rate possible,
Jon O. | Mar 2020
Simply because of Petya McLaughlin. She was on top of any questions i have regarding the loan and the process in general
Saliba K. | Mar 2020
Prompt service that enable me to close escrow in less than 3 weeks from the day it was opened.
Tedd Z. | Feb 2020
Prompt communication and great customer service
Teodora P. | Feb 2020
Very happy with the customer service and overall experience.
David L. | Feb 2020
Very professional, thoughtful and thorough process.
Mirella M. | Jan 2020
Fast, easy and accurate service. Truly the easiest Refi I have ever done. And appropriate frequent communications helped.
Robert D. | Dec 2019
The whole refinance process was made simple by the constant clear communication from Petya, Oliver and the rest of the team.
Christopher M. | Dec 2019
Petya was great to work with.
Danny I. | Nov 2019
Petya was great to work with.
Danny I. | Nov 2019
Very happy working with Petya and the team!
Julian K. | Nov 2019
Loved working with our loan officer Petya
Bart H. | Oct 2019
Very fluid and easy to deal with. Even if issues arose, they were handled quickly and professionally.
Kristopher S. | August 2019
Petya and her team were Wonderful. They answered all questions, and were wonderful to work with.
Ellen R. | Aug 2019
Petya was very professional, extremely helpful, and deep knowledgeable as all things related to the loan process.
Ricardo F. | June 2019
Mrs. Petya was amazing and helpful. I'll definitely be using her service again.
Christopher S. | April 2019
Very knowledgeable loan officer. Always had a prompt response to any questions or concerns I had.
Jorge C. | March 2019
Our transaction was nothing close to ordinary and yet Petya and her team did an amazing job facilitating our lending needs throughout our entire transaction. We very much appreciate the service and support they provided and will definitely use them in the future as well as recommend them to others in our network.
Frank V. | March 2019
Petya and her team are so professional! Thank you Petya we would not have been able to purchase our home without you guys! You guys are amazing, thank you again for all you do! We appreciate you!
Manuel G. | January 2019
Petya McLaughlin and her associates provided exceptional service!
Elena T. | December 2018
Petya and her team including Oliver Franklin and Ginger Nixon were outstanding! Highly recommend!
Adrianne L. | December 2018
I had a very smooth experience. Never did a re-fi before and was always Scared because of stories I heard or saw colleagues go through bad experiences. This is why I put it off for the past couple of years, but Petya made It a seamless and smooth experience. This is the second time I use Petya for my mortgage needs, And I would come back to her again.
Patricia M. | December 2018
Petya Popova McLaughlin was my loan officer, and she went above and beyond to make my experience great. She really took a personal interest in getting me the best loan, as well as made herself available to help with any questions I had throughout the process. Thank you, Petya! She made buying a home a lot less intimidating!
Emily H. | January 2019
Cooper and Petya were great to work with. I have worked with other loan officers and lenders in the past, and his experience was unmatched! Cooper and Petya, truly care about their clients.
Tyler H. | December 2018
Thank you goes out to Petya and her team. Jumping through hoops with me to get the underwriter everything thing she needed for the loan approval.
Craig A. | December 2018
Petya, our loan officer, was very professional and was able to make the process easy
Bart H. | October 2018