What people are saying... What people are saying... Back to profile
Ryan made the process easy
Robert B. - Philadelphia, PA | Apr 2022
The people I spoke with were responsive and understood my situation and my concerns. They wanted to see me succeed and get the mortgage that was best for me.
Thomas B. - Middletown, DE | Apr 2022
I gave a rating of 10 because from a simple referral from Diane Battle to Guaranteed Rate as my new lender; they actually lowered my mortgage rate, and gave me the finances I needed through a smooth simple refinance!
Shari P. - Philadelphia, PA | Apr 2022
Guaranteed Rate was extremely easy to work with, which means a lot coming from a first-time home buyer. Ryan and his team were in constant contact with me throughout the process and always made sure to answer my questions to the best of their abilities. I felt that my concerns were always met with compassion and a game plan. Ryan, Graham, Debbie, Nikki, and the rest of the team were truly a pleasure to work with and I would absolutely recommend them to friends, family, and anyone who is on the market for a home mortgage.
Emily W. - Wilmington, DE | Apr 2022
Super easy to work with, fast response, great at explaining things
Heather P. - Conestoga, PA | Mar 2022
profession and informative thru the entire process
Kevin K. - Chester Springs, PA | Mar 2022
Excellent customer and communication service throughout
Brian F. - Fairless Hills, PA | Mar 2022
My husband and I worked with Ryan on other purchases and is always there with guidance and answers to our questions.
Kazzandra B. - Philadelphia, PA | Mar 2022
They made the process easy and maintained good contact with me
George R. - Marcus Hook, PA | Feb 2022
Great people that work at a timely fashion.
Stephen E. - Washington Township, NJ | Jan 2022
Ryan and his team were outstanding. Their attention to details and sense to urgency to make sure things are getting done was fabulous.
Tanya D. - Norristown, PA | Dec 2021
They were there to help me every step of the way.
Maria D. - Southampton, PA | Dec 2021
Ryan Kaplan and he’s team we’re professional, knowledgeable, and give us the best interest rate possible for us.
Graciela R. - Wayne, PA | Nov 2021
Amazing service, smooth transaction, quick responses, knowledgeable employees
Miguel G. - Homosassa, FL | Nov 2021
Easy, efficient process handled by experienced and polite professionals.
David T. - Glen Mills, PA | Nov 2021
Excellent service and great communication
Michael S. - Hatboro, PA | Oct 2021
Ryan and his team did a wonderful job. It was very seamless and Ryan was able to answer my questions in a timely manner.
Andrew G. - Philadelphia, PA | Oct 2021
Professional service, approachable and knowledgeable staff.
Misako S. - Philadelphia, PA | Oct 2021
Responsive and available whenever I needed assistance.
Binu M. - Philadelphia, PA | Sep 2021
Great service. They make it a really easy process.
Jenny V. - Chesterbrook, PA | Aug 2021
Dealing with Ryan was an absolute delight he was very professional and assisted with everything!
Valentina G. - Feasterville Trevose, PA | Aug 2021
Based on my experience, I have seen high quality customer service and advising process
Francisco H. - Longboat Key, FL | Aug 2021
Ryan Kaplan was phenomenal from beginning to end. Always available and working to put our minds at ease through the whole process. He went the extra mile to go over every aspect for us and always sent us estimates as soon as we asked for them.
Bins T. - Lansdale, PA | Jul 2021
The response times were very fast and everyone was very helpful in answering questions.
Ashley G. - Drexel Hill, PA | Jul 2021
Because your team was exceptional!!
Joel S. - Allentown, PA | Jul 2021
They are awesome. Very attentive
John V. - Phoenixville, PA | Jul 2021
Friendly, through, and made the process very easy
Karri G. - Warrington, PA | Jul 2021
Ryan Kaplan and his team were amazing to work with! Efficiently, knowledgeable, friendly.
William Z. - Redwood City, CA | Jun 2021
Ryan and his team were great to work with.
Christopher S. - Oreland, PA | Apr 2021
Extremely helpful. Willing to walk you through the entire process
Anjali A. - Lafayette Hill, PA | Apr 2021
Excellent service; made the process easy.
Glenn F. - Lansdale, PA | Apr 2021
Everyone on my mortgage team was very friendly and easy to get ahold of if I had any questions. Was descriptive of the process and kept me informed along the way.
Jessica H. | Mar 2021
Everyone is so friendly and great
Ha H. | Mar 2021
Ryan Kaplan, and his team, were wonderful to work with and answered all of my questions promptly. Excellent service.
Justin C. | Mar 2021
Ryan, Graham, and other staff members were relentless in making my refinancing a success. They were definitely on my side and worked together to answer my questions and resolved any issues promptly.
Murat O. | Mar 2021
Automation, great communication and process flow
David B. | Mar 2021
Incredibly easy to work with. Ryan and team were fantastic. Great technology, too
Alexander Z. | Mar 2021
I really enjoyed working with Ryan, Graham, and their team. They came highly recommended and did not disappoint!
Stephane D. | Feb 2021
Ryan was a true professional and great guy to work with. I'd recommend all my friends to work with him
Ofir N. | Aug 2020
Very friendly and answered all of my questions in a timely manner.
Bethany D. | Sep 2020
I had a pleasant experience working with the people there
Che Hong Y. | Oct 2020
Ryan and his team were true professionals throughout the process and exhibited the highest integrity which gave me confidence every step of the way.
Gary R. | Nov 2020
Dear Sir, Please allow me a moment to extent to you our most sincere thanks for being our hero throughout this entire re-fi process. We are so grateful for all the earnest, hard work you and your team did on behalf of Greg and I -- and we know it was a lot of work....these re-fis are truly a complex and surgical process -- a process that requires the expert leadership. As the leader of your A++ team at Rate.com, you and Graham and the team made it all happen for us with such professionalism, clarity, expeditiousness, and first class customer service. I look forward to recommending you and your team to others in the market looking for mortgage services. We can''t thank you enough for getting us through, from beginning to end of this refi process, so perfectly and so successfully. With grateful hearts, respectfully, Mia and Greg
Gregory T. | Feb 2021
I am very happy with the communication process. I got answers to all my questions and was updated on every step of the process. Everybody was pleasant and helpful, making me feel comfortable to ask questions.
Thuan N. | Aug 2020
Ryan Kaplan was amazing. He helped me so much.
Daniel H. | Sep 2020
Exceptional service! Available at any time of the day/night, quick response time, always willing to walk us through questions, etc.
Alexandra B. | Oct 2020
Ryan worked so hard and was always extremely polite, calm and very knowledgeable
Marcos M. | Nov 2020
Because of Ryan Kaplan and his great team. Ryan was always pleasant and always took the time immediately whenever I had called and had a question. This was especially difficult during this most turbulent times with Covid and being hammered with many other applicants going through this mortgage process. Thank you Ryan, you are the best.
Felix C. | Dec 2020
I have recommended Guaranteed Rate to friends since I originally used them in 2018 and will continue to.
Terese C. | Jan 2021
Very attentive. And very quick.
Abigail C. | Sep 2020
Extremely helpful. On top of all my paperwork. Great communication!
Richard B. | Oct 2020
Excellent service and communication and follow up
Tom M. | Nov 2020
very friendly, very quick responses
Brittany V. | Jan 2021
Very responsive to questions and very knowledgable
Andrew B. | Aug 2020
Ryan Kaplan did an excellent job.
Jason K. | Sep 2020
It’s been a very smooth process from beginning to end.
Olga E. | Oct 2020
The service was impeccable and the representatives at each stage of the way were great. Also, the site was each and user friendly. I provided what was requested and sat back and waited.
Ruth F. | Dec 2020
The representative I worked with at Guaranteed Rate were excellent. From the time I made first contact with them, my mortgage was dealt with efficiently. They secured me an excellent rate and answered all my question with expertise.
Bradley H. | Jan 2021
Ryan Kaplan and team are great
Sean S. | Jul 2020
Ryan Kaplan, Ana Fajardo, Cheron Walthour and Graham Beal all did an outstanding job to get things done. Their instructions and communications were clear and helpful.
Daniel P. | Jul 2020
easy access to Ryan Kaplan
Rawy S. | Jul 2020
GR was very helpful and responsive with any questions I had throughout the process of purchasing my home and about my loan.
Chino D. | Jul 2020
Easy to work with and extremely prompt with deliverables.
Kimberley B. | Jun 2020
Great communication throughout the process.
Eric S. | Jun 2020
Ryan and his team were very helpful. Barring a few hiccups due to covid the experience was painless.
Michael S. | May 2020
The experience was seamless. Ryan and Graham were very responsive and able to explain everything clearly to us as first Time home buyers. They were very accommodating when asked to Prepare the loan for an earlier closing date and made the process super easy through COVID.
Molly B. | May 2020
Ryan Kaplan contacted us and did an awesome job and getting us through the process
Christina L. | Apr 2020
Everyone I worked with was knowledgeable, friendly and responsive. The website was very easy to use.
Jessie G. | Apr 2020
Very responsive team who helps their clients at any time
Brandan M. | Apr 2020
To put it simply, Ryan is the best.
Robert U. | Mar 2020
They kept us well informed and made the closing very easy and trouble free
John M. | Mar 2020
Dealing with this team a second time pretty much within a one year stretch was as easy as the first. Dedicated, always available for any questions, and above and beyond expectations during an unprecedented pandemic to make sure the closing went through on time.
David S. | Mar 2020
We were treated very professionally throughout the entire process.
James B. | Mar 2020
The process was very easy and everyone was helpful and kept me up to date. There were a lot of options given so that I can achieve what I needed financially.
Jan Franchesca D. | Mar 2020
They were very responsive and always answered our questions promptly.
Dennis L. | Jan 2020
They were fantastic. Ryan really made me feel as though he was buying this house he was so diligent. We had an issue two weeks before settlement but he made sure our date of the 3rd was not changed. I would recommend them to anyone!
Jordan B. | Jan 2020
Ryan is great to work with!
Paul J. | Jan 2020
They were responsive and very attentive to detail. Their estimates were accurate and really helped being able to plan ahead.
Jessica P. | Nov 2019
The process was seamless. We couldn’t have been happier with the service we received. Great team!
Joseph K. | Nov 2019
Very attentive. Great customer service.
Lori C. | Sep 2019
To the whole Guaranteed rate staff, Every single one of your we’re a pleasure to work with. If I had any question at all there was someone there to answer my them immediately! There was never a wait on anything. You all took care of my whole mortgage process and I didn’t have to do anything at all except answer the questions you had for me. I really appreciate all of the hard work you all put in for my family and I. Hands down the best company to work with! Thank you so much again.
Erica C. | July 2019
Ryan helped me in closing my loan on a tight schedule and I got a good rate as well. Everything was well set before the closing date. He has a team dedicated to each process and the process moved super fast with their online portal to submit all details online, which I really liked. I submitted all required documents and they took the heavy lifting of everything else. Any questions any time Ryan was there to clarify. If you don't prefer online portal they have other options as well - meeting everyone's expectations. I definitely recommend them. Their team is the best. Thank you Ryan ??
Yogalakshmi V. | July 2019
Ryan and Graham were incredible – always available, incredibly thorough, and dedicated to getting my loan closed as quickly as possible.
Stephen M | June 2019
Ryan Kaplan is a jewel. He is efficient, kind and a great guy to work with. Can't say enough good about him. Charles & Sylvie MOLTA
Charles M. | May 2019
Ryan was great - easily accessible via phone, text or email and went out of his way to promptly run numerous scenarios for myself. He made buying my first home an easy experience!
Courtney D. | April 2019
The team just worked very patiently with myself and Carol Burke to get us to the table with as much ease as possible.
John T. | February 2019
Ryan Kaplan was very professional and answered all questions I had. Highly recommend.
Wesley F. | February 2019
Ryan and Graham are awesome. They made the process so easy and enjoyable. They even put up with my daily phone calls of nervousness that all would get done in time and they did it in the nicest of ways. Being in real estate, I will recommend them to all of my clients! Thanks, Ryan, Graham and Guaranteed Rate!
Susan M. | January 2019
Ryan Kaplan was absolutely FANTASTIC, made himself available at all hours (even when he was battling illness) and made the process so much easier to understand. He was always very patient to explain anything we had questions about, and always a pleasure to deal with!
David S. | January 2019
Ryan Kaplan was awesome! Always answered my questions and calls even when he was overseas! Would definitely do business with him again!
Oscar C. | December 2018
I called Ryan Kaplan on December 4th to see if there was any possibility that we could close on a loan in connection with the Unison program on December 17th. To my surprise, Ryan said if initiated the process immediately, he could probably get it done. Ryan was a magician - we closed yesterday (12/17), with no hiccups. Ryan made the process easy and fast, and I am still surprised we were able to do it!
Gil N. | December 2018
Ryan was awesome from start to finish .he is an awesome guy, and I would recommend him to everyone I come in contact with. Ryan you Rock!!!
Janette M. | October 2018
Ryan and his team (Jana, Cheron, Byron, and Graham) were so helpful through this amazing journey. I’m glad my friends recommended Guaranteed Rate to me. I’m happy to say they are the best to go to, whether you’re a first time home owner or not.
Yodali C., October 2018
Everyone was great but Ryan was amazing! I will definitely recommend you guys! Thanks!
Alexandra J. | October 2018
Ryan and the team were wonderful to work with!
Ashley P. | September 2018
Ryan was great! Available anytime of the day to answer my questions and alleviate my concerns. Thanks again Ryan!!
Antonio D. | September 2018
Guaranteed Rate made obtaining our first mortgage beyond easy. I could not be more thankful for the help of everyone on Ryan Kaplan's team. Everyone was extremely patient and very easy to communicate with. Obtaining our mortgage was the easiest part of our home buying process because Guaranteed Rate completely put our minds at ease, allowing us to focus on the other aspects of the purchasing process. I highly recommend them and will be using them for any future home purchases.
Matthew A. | August 2018
Ryan went above and beyond.
Thomas L. | July 2018
I worked with Ryan to refinance my home mortgage. He was so easy to work with - attention to every deatail, thorough, friendly, and ultra-responsive. He answered every question I had and worked hard on my behalf. I always felt like I was his top priority client and I highly recommend him.
Just wanted to say thank you for all of your assistance. I couldn't be any more satisfied with my new rate and you made the process easy. Thanks.
Ryan Kaplan has to be the hardest working man in mortgages! He was extremely responsive at all hours of the day or night, either by email or phone. Nothing seemed to rattle him! His calm demeanor combined with his extensive knowledge made the process less intimidating for a first-time home buyer! There are people who are good at what they do but are not good people per se; Ryan not only knows his stuff, he's a genuine nice guy who renews your faith in people in the mortgage industry.
Thanks for everything. This was by far the easiest mortgage process I have ever been through!!!!
As soon as you got involved, all of my stress went away. I can't imagine not having you with us at settlement.
You have really made this entire process so, so easy for us. Amazing.
We really appreciated you getting us more acclimated and comfortable with the whole mortage process and were impressed with your candid approach with fees, etc.
We also wanted to thank you again for all of your knowledge and flexibility during the process. We could not imagine a more responsive, customer friendly and most importantly competent mortgage professional! I am very grateful for your calm handling of all of my never ending questions and for your dedication to our case. It's a rarity to find someone so good and so reliable, and we are very grateful to have worked with you twice in the last couple of years.
Ryan - Can't thank you enough... I will be singing your praises for a long time. Thanks so much!
Thank you! You are the only lender that is able to get the job done on time for the buyer. Keep up the good work.
Great job, I don't know how you do it when everyone else can't get it done.
Thank you Ryan, you have made this process so easy.
Thank you for everything you were really great and I really mean that, you answered every question and everything was correct.
An informed mortgage broker is the most important person in the team to buy a house. Thank you so much for sharing your knowledge and expertise with us.
I just wanted to thank you again for pulling off a miracle for us. It was a true pleasure working with you, and I look forward to continuing to do so. This is by far the most pleasant lending experience that I have after doing many loans, and I am so appreciative of your help.
When you talked about providing information to your clients, it made me think about how I talk to my clients and I think that we are cut from the same cloth. I didn't feel like you were pressuring me in any way and it sounds like you genuinely want to help so thank you for that.
I just wanted to let you know you did a great job for us, very patient with, I can't thank you enough for all of the help you had given. I was telling (our realtor) I would definitely recommend you in a heartbeat over anyone else. If any of my friends need anything you will be the first guy I recommend, thanks again, take care.
I just want to thank you for all your work done with our mortgage. You will be highly recommended mortgage specialists to all our friends.
Thank you again for your efforts. I appreciate it. It was a pleasure to work with you. I will definitely refer you and use you for myself in the future.
Thank you so, so much for literally saving our lives and working so hard to get us to closing on time. We know it was stressful for us but can't imagine what it must have been like for you. This is the home of our dreams, and we wouldn't be able to have it without both of you. We truly do appreciate your hard work, time, and efforts throughout the mortgage process - thank you again for everything! With respect & gratitude.
D. & A. F.
Settlement went awesomely. Smooth as silk. I cannot express my gratitude ... I know this wasn't an easy one so thanks for putting up with me. C and I are extremely happy...you're the man!
We are very pleased and thankful for your diligence, dedication, thoroughness, and skills.
Would like to thank you again for your time, kindness, knowledge and professionalism over the last few months ... I'm truly grateful that you took the time to help me navigate through this process. I want to sincerely thank you for all of your hard work and time involved. Thanks a billion! I can’t thank you enough!
Thanks so much for your responsiveness over the last year or so. You’ve pretty much provided us with every option available, and I appreciate that... Thanks again for your timely follow-ups and sharing good information.
Everything worked out and we will never forget buying our first home. Thanks again.
Thanks again for everything that you help us out with. You made it much easier to get the mortgage completed and I thank you for that. If I have anybody else that is looking for a mortgage I will be sending them your way.
Your response time is incredible.
Omg Ryan you did it man!!!!Thnk you soooooooo much for making it possible without you I don't think it would've been possible. Seriously I am Sooo thankful for everything you have done for us. You have no idea how grateful I feel today you helped us achieved our biggest goal!!! Thank you so much!
Thank you so much for all your work and dedication to help us to buy our house! This has been really the smoothest transaction that we have had to experience with house purchases ever. :) ... Thank you again, you really are the best
I would like to thank you for your help and effort during this process. You have provided me excellent customer service. You were always available and willing to do what it takes to make it happen. Whatever they pay you isn’t enough. You deserve a great big raise.
Thank you Ryan! You are wonderful. You just make things easy!
Thanks again for always being so thorough and taking the time to answer my endless questions! You have made this whole process so much easier, less stressful and we really appreciate it.
I just wanted to thank you for all of your help especially with the closing. I can't tell you how appreciative we are. Blessings to you and your family.
Thank you for all your help during our recent refinance process! It went so smooth and fast, that we didn't even realize that it has completed :) Going through a financial change is often a very emotional and difficult process. It gets much easier when working with a genuine and sincere person such as yourself, who puts customers' interests as a #1 priority.
I just wanted to say thank you again for making buying my house such a nice experience. Thank you for being available for questions and support at any time. I will be sure to recommend you to friends looking to buy.
Ryan, thank you first of all for being so prompt, as usual. We are so happy to be working with such a great team. I learned so many things about mortgages from you over the past couple deals we are worked on together, when other brokers don't care to teach anything. I have recommended you already to a few friends and will continue to do so. My friend was saying to me yesterday how positive her experience was with you and she was glad I recommended you to her.