What people are saying... What people are saying... Back to profile
Shauna was incredibly helpful. She was very responsive, thorough, and patient.
Peter S. - Colorado Springs, CO | Apr 2022
Shauna A. and the rest of the team was awesome.
Jeron G. - Colorado Springs, CO | Mar 2022
Super easy and efficient process! Everyone was on point and very friendly! My team took care of everything and more.
Shelley M. - Colorado Springs, CO | Sep 2021
Shauna Andrews was excellent! Professional, always responsive, great customer service, always available & very thorough. And very friendly! Buying a house can be stressful and she always did her best to ease that.
Sarah W. - Plano, TX | Nov 2021
Very professional, very responsive, caring and works with customer.
Eugene K. - Alexandria, VA | Aug 2021
Responsiveness and information provided.
Timothy W. - Fountain, CO | Aug 2021
We have worked with Shauna Andrews and her team Three times now for financing/refinancing and have had fantastic experiences each time. She keeps us constantly informed, helps us navigate the steps and is highly responsive when we have questions or are confused.
Taylor M. - Colorado Springs, CO | Jul 2021
Working with Shauna and her team made everything less stressful. Shauna made sure we were on track for our loan to be completed and ready for closing.
Jason B. - Air Force Academy, CO | Jul 2021
Transaction was relatively simple without crazy requirements at the end and my agent was very responsive
Patricia M. - Solvang, CA | Jul 2021
Because the service provided by Shauna Andrews and her team was great!
Carolyn C. - Colorado Springs, CO | Jun 2021
You guys were extremely amazing to work with and made it as easy as you could.
Shekira T. - Colorado Springs, CO | May 2021
It was a pretty easy process
Brandon B. - Colorado Springs, CO | Apr 2021
Excellent communication, knowledgeable personnel
Elizabeth C. | Mar 2021
Amazing, hardworking, communication was fast
Daniel H. | Mar 2021
Very responsive and thorough.
Nathan H. | Mar 2021
There was hardly any effort required by me though this whole process
Joseph P. | Aug 2020
Loved the process. It was really smooth
Daniel S. | Aug 2020
The team I was working with made everything extremely simple, easy to understand and answered any questions we had. If we ever buy a house again, we’re using Guaranteed Rate.
Kane A. | Sep 2020
Great service, fast, great communication, respond fast, show numbers & application easy to understand & I felt they were concerned of my needs not theirs.
Candido M. | Aug 2020
Extreme friendliness coupled with great professionalism
John N. | Sep 2020
I just had such an amazing experience with Shauna!
Lauren K. | Jan 2021
Got a ten because of the simplicity and the very helpful team
Kevin M. | Aug 2020
The communication was extremely clear with us and we felt like they were with us every step of the way. By far the easiest part of our first time buying a house!
Logan F. | Sep 2020
Shauna and the team are amazing!
Angelica G. | Oct 2020
Shauna was very knowledgable and helpful.
Michael H. | Nov 2020
They have been so helpful throughout this whole process.
Raymond F. | Dec 2020
Shauna was excellent and the online options for most of the closing were great.
Benjamin K. | Jan 2021
Everything went very smoothly
Thomas H. | Jul 2020
GR met our expectations as a lender.
Kyle C. | Jul 2020
Great rate and great customer service
Vernon M. | Apr 2020
We were informed throughout the entire process. It was quick and seem less.
Brianna F. | Apr 2020
You are friendly and made the process as painless as possible.
Robert M. | Feb 2020
Very fast and easy to work with.
Anthony E. | Feb 2020
The team was efficient, communicated well, kind, and supportive during the entire process
Angelica G. | Jan 2020
Easy to work with, and my mortgage agent, Shauna, super helpful and gave plenty of info. Not pressured.
Stephen J. | Jan 2020
Clear communication. Thoughtful customer service.
Billy R. | Oct 2019
Shauna Andrews was great! She explained everything and went out of her way to speed our loan through in just 3 weeks. We were very pleased with the service we received.
Beth M. | May 2019
They did an excellent job!!
Christopher B. | Sep 2019
Shauna was excellent to work with. She was always available and worked with me to help make my dream of owning a home again a reality. I will always go back to Shauna and her team!
Lisa J. | April 2019
Shauna and her team were absolutely incredible! From start to finish, everything about the loan process was easy. Shauna went above and beyond to ensure that I understood all the "ins and outs" of obtaining a home loan. She is personable and knowledgeable and was always available to answer any questions I had. I will be referring all of my friends to Shauna and Guaranteed Rate!
Linda M. | March 2019
I have already recommended Guaranteed Rate, along with Shauna Andrews! She told us what we needed to do to get over the various hurdles we encountered, we followed her advice exactly, and today we're moving to our new farm!! Thank you!
Savannah L. | January 2019
Shauna and her team were absolutely incredible! From start to finish, everything about the loan process was easy. Shauna went above and beyond to ensure that I understood all the "ins and outs" of obtaining a home loan. She is personable and knowledgeable and was always available to answer any questions I had. I will be referring all of my friends to Shauna and Guaranteed Rate!
Linda M. | March 2019
They made it easy and were very helpful. We will use them again.
Thomas H. | January 2019
Shauna and her team were great to work with. Expectations and required documentation were always clear and communication timely. I'm a first time home buyer, and Shauna and her team made sure all of my questions and concerns were addressed. Thanks for making the process so easy!
Katie H. | December 2018
They made it easy and were very helpful. We will use them again.
Thomas H. | January 2019
Shauna and her team were great to work with. Expectations and required documentation were always clear and communication timely. I'm a first time home buyer and Shauna and her team made sure all of my questions and concerns were addressed. Thanks for making the process so easy!
Katie H. | December 2019
Shauna was awesome help.
Yvonne W. | December 2019
Would you use Guaranteed Rate again? Yes
Hannah M. | January 2019
I have already recommended Guaranteed Rate, along with Shauna Andrews! She told us what we needed to do to get over the various hurdles we encountered, we followed her advice exactly, and today we're moving to our new farm!! Thank you!
Savannah L. | January 2019
Shauna was an absolute pleasure to work with. She’s very prompt with responses and exceptionally knowledgeable. She helped make this process much less stressful than previous companies I’ve worked with. Shauna sets the bar in my opinion. Thank you for a good experience!
Blake M. | November 2018
Shauna and her team are great!
Sandra R. | December 2018
Shauna and her team helped us through the entire process making it an easy, efficient and enjoyable transaction. They were very caring and extremely good at what they do, always available to answer any questions and guide us through the process.
Richard B. | September 2018
Shauna is amazing! She is solution oriented and is has an outstanding ability to be professional yet relatable. I will highly recommend her without reserve.
Adam C. | September 2018
Shauna was amazing. We had an unusual loan situation and she went out of her way to take care of us. We are thrilled with her customer service!!
Jon S. | August 2018
Shauna Andrews is amazing!!
Laura B. | August 2018
It was a pleasure to work with Shauna Andrews in getting my VA loan approved and funded. She was there through every step of the process and answered all my questions. I particularly liked the web interface for uploading documents and the checklist feature. This made it much easier for me to prioritize and check off items completed. Exceptional experience from start to finish.
Dale L. | July 2018
Shauna Andrews provided the greatest customer service I have EVER experienced. From the very first day of me speaking with her, Shauna explained every step of the process and then some. Shauna made sure I was comfortable with every single step and made sure that I understood everything that was going on. I asked Shauana over 100 questions and she answered every single one and explained the reasoning and the “why” to every answer she gave. I was only a couple of signed pieces of paper from going with another lender, but before I ever signed, I called Shauna. She did not try to sell me GuaranteedRate, but instead she explained to me why the numbers were the way that they were. I completely dropped the contract with the other house because of the trust Shauna built with me. I did not hesitate for a second to go with her because she was honest, helpful, and genuinely cared about my family getting into a house that we loved and could afford. I cannot express how excellent the customer service from Shauna has been and I will 100% go through her again when I purchase another home. The best there is!!
Brayden S. | July, 2018
Shauna was great. I wasn't sure we would be able to pull everything together as quickly, but she did it!
Benjamin K. | July 2018
Shauna was a pleasure to work with!
Amy S. | June 2018
Shauna was amazing. I honestly don't think I would have survived this without her help. I am a first time home buyer, and was terrified with the thought of applying let alone everything else I would need to do and manage to get through this. My mom had used a different company, and 2 weeks to closing she got a new officer and had to resend so much info. Shauna assured, and followed through with sticking with me and answering all of my questions. Guaranteed Rate made it super easy to send in my info with the cloud system, and the entire team stayed open and communicative during my closing. Thank you all so much.
Stephen J. | May 2018
Shauna went out of her way to help with the whole home loan process and explained everything perfectly. As a first time homeowners; she took a lot of the fear out of it. Plus respected what my needs and budget was and worked hard to find a loan that fit my guidelines. She was truly a lifesaver!
Kayla B. | April 2018
Shauna Andrews was excellent to work with a got me a great rate! She was transparent and honest, working on my side of the coin to ensure I would have a positive experience. She was also responsive and very attentive to my individual needs during the approval process. I recommend Shauna highly and had a great experience with Guaranteed Rate! Thank you!
Madeline T. | May 2018
Excellent service. Shauna Andrews and her team were wonderful. They kept me informed every step of the way and were always there to answer questions. Partly because I had been prequalified and had supplied copies of financial documents, my loan was processed and approved in 6 days. Efficient and professional.
Douglas R. - Heights, TX | Nov 2022
Shauna was amazing to work with, she was responsive, created space for me to ask all my questions.
Alexandra B. - Colorado Springs, CO | Jul 2023
This was our second home purchase and wish our first was just like this one! Will definitely use them again and hopefully get the same team!!!
John R. - May | 2018
Shauna Andrew’s our loan officer.
Hayden L. - Littleton, CO | Sep 2022
Shauna Andrews made the entire process easy and stress-free.
Emma C. - Colorado Springs, CO | Nov 2022
The best knowledgeable employees, the best service, and the best rates.
Robert P. - Colorado Springs, CO | Jul 2023