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This is my 2nd time using GR to finance my home. Love using the entire process, and it's such a breeze. Shelly Ave is also an AMAZING loan officer and has become a trusted friend and our go-to resource for everything mortgage
Kevin K. | February 2019
Shelly Ave was an absolute pleasure to work with!
Jennifer S. | May 2019
Shelly Ave was fantastic. She was open and clear about what was needed and the overall process. She was available to answer questions and took the time to talk to me directly when something wasn't clear to me. Shelly and her team worked quickly to get me to close on a short timeline. There were no hiccups or last minute requests - Guaranteed Rate told me the documentation I needed up front and that was it - no surprises. Overall the loan process was smooth and the Guaranteed Rate team made me feel confident going through the home buying process. Thank you!
Mackenzie M. | January 2019
Shelly closed the loan less than 30 days. Her and her team were amazing and easy to work with. Highly recommended.
Luke H. - November | 2018
Shelly Ave and her team were very thorough and diligent throughout this process. We recognize how busy they are with other clients, in addition to their personal lives outside of work, yet still maintained the ability to be very flexible and available to us. Customer service was excellent! Thank you Guaranteed Rate for taking care of those going through the VA loan.
Marc R. - September | 2018
Shelly Ave is awesome! She made a complex process easy and far less stressful. She is an asset to your organization.
Terry C. | June 208
Shelly Ave is amazing. She always made herself available, and went over every detail with us in clear, plain language with great examples. At any bump in the road, she was able to talk us through exactly what was going on, and make us feel like we were in capable, thoughtful hands. We would (and already have) recommend her to anyone, and feel incredibly lucky that she was on our team. So our main takeaway is that Shelly is 100% fantastic
Stephanie D. - December | 2017
Shelly was wonderful. Very quick and easy process
Michael K. - December | 2017
Everything was so easy and when we had questions Shelly was there to walk us through it!
Susan B. - April | 2018
Shelly Ave was fantastic. She made the entire process pain-free and provided exceptional customer service! I cannot speak highly enough of her. I will be recommending her to friends/co-workers in the future.
Natalie S. | June 2018
Shelly was so professional, efficient and incredibly responsive. I really enjoyed working with her - she made our home loan application process painless!
Emily P. | June 2018
Shelly was fantastic to work with, she made the process extremely smooth. My daughter recommended me to her and I am very glad she did.
Richard S. - May | 2018
Shelly Ave and team were great! She made our home buying experience easy. We were first time home buyers and Shelly answered all of our questions and explained in detail the loan process.
Paul R. - December | 2017
Shelly Ave was our mortgage loan officer, the utmost attentive and sensitive professional. My husband and I had never applied for a mortgage before this one, and we were daunted because our finances are complicated with a high amount of student loan debt — but with decent savings and good jobs. Shelly was a kind and gracious officer, educating us personally about the processes and procedures all along the way, and she was excellent at quelling our anxieties especially when things got nebulous and stressful. Ultimately, everything worked out and Shelly was both a cheerleader and a coach. We really could not have done this without her. She a quintessential professional and a kind, warm person. We’re very grateful.
Steven M. - November | 2017
Shelly was efficient and thorough. I have never had such an easy lending process.
Lea R. | October 2017
Shelly Ave and her team were very informative and patient with me, since I was a first time home buyer and was very anxious! Shelly was great!
Harry P. | September 2017
Shelley Ave had great follow up and reached out to me to explain the process as we moved along, which to me as a first time home buyer was very important. I will definitely work with Shelley again.
Dina M 7/14/2017
Shelly did a stellar job with a client that had some unique challenges. She actually came up with a couple of different options, giving the buyer a choice they were comfortable with. Shelly was great keeping us up-to-date during the entire process, and always responsive with any questions, concerns, etc.
John S. July 2017
Shelly was amazing! She walked me thru the whole thing and had a very fast turn around and got to the closing date with no huge problems or surprises.
Christian S. - 5/2/2017
Shelly provided superior service to us during our loan process. We definitely will be working with her for future projects.
Damien T. - 4/20/2017
Shelly Ave and her team are absolutely AMAZING!!!!!!!
Melanie M. - 4/17/2017
Shelly Ave was outstanding and made this process go smoothly. She was not only extremely professional and helpful but sincere and compassionate. She made me feel that she genuinely cared about my situation not to mention the fact that she was available to answer questions at anytime of the night and day.
Michele R. | April 2017
This was a very easy process, I work a freelance job with lots of travel and no office. I like to joke with my friends that I bought this house with my phone. But really except for the initial upload of financial documents and the signings at the close I really DID! Everyone was very available by phone and email and the whole experience was very positive! Thanks Shelly and Guaranteed Rate!
Christopher H. | January 2017
Shelly walked me through every step and answered all my questions. She was very pleasant and timely to work with. I was surprised how easy the whole process was for me, the uploadable check list was a snap.
Rachel S. - 01/09/2017
Shelly was wonderful. She and her team stuck with us through everything we had to do to get all the way to closing. It was such a wonderful experience.
Kevin J. - 09/12/2016
Shelly and her team (Christen and Liz) were wonderful. She gave her all to my loan. I greatly appreciated her dedication to her work. I was impressed with her professionalism and knowledge. The minute I spoke to her, I knew she was the one who could get it done. Even with a few speed bumps, she always found a way. Thank you for having such amazing people to deal with.
Andrea V. - 07/15/2016
I loved how proactive she is during the process. She is thorough and covers everything that may or may not come up. She clearly takes great pride in what she does for a living. She doesn't take no for an answer, and always finds a way. I was impressed with her dedication. I highly recommend her!!
Andrea V. - 07/20/2016
Shelly was great!!
Jamsheed A. 4/27/2016
I would use Guaranteed Rate again since it was a great team led by Shelly Ave!
Abhinav B. 04/16/2016
Shelly and her team were not only extremely professional but were understanding and flexible to my schedule and needs during this process. Refinancing can be challenging and confusing but Shelly took the time to explain everything to me - which put me at ease. I have already recommended Shelly to 2 of my friends. Congratulations to Guaranteed Rate for having such a great representation of your organization in Shelly.
Lynda R. 04/01/2016
Shelly Ave is a miracle worker. She got my very difficult loan closed on time & really held my hand the whole way through. Her team was also really on top of getting everything collected and reviewed and done extremely swiftly. I learned so much through the process & am extremely grateful I found Shelly and her team. There is no way my loan would have closed on time with anyone else. I will definitely be working with Shelly again in the future & I send her and her team many thanks & much appreciation!
Sarah G. 03/29/2016
This review is for Shelly Ave. I had a situation where I was not told upfront (after several weeks) about a building being "non warrant able". So Fannie Mae/Sallie Mae did not want to touch that and grant me a loan. Explaining my situation, Shelly was on it, made some calls, shot emails and got back to me in a quick amount of time. While I was not able to secure a lender since no one wanted to touch this "non warrant able building" unless I had 20% down, I appreciated her effort and promptness not to leave me high and dry.
Jeff D. 9/14/2015
Shelly and her team are the best thing EVER! This was my first home purchase and she explained everything to me and in great detail! She is always available and is so responsive. Shelly is a straight forward and tells you what to expect and what you should do because the loan approval process is quite extensive. Shelly made this so easy for me. HIGHLY Recommend.
Happy first time home buyer! Dec 23, 2015
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