What people are saying... What people are saying... Back to profile
Tom went the extra mile to make sure we understood everything we needed to and to keep the process moving
Charles M. - Cincinnati, OH | Apr 2022
Everyone from the loan officer to the processors were helpful and courteous every step of the way!
Elliott C. - Bellevue, KY | Feb 2022
Process was not difficult and everyone was helpful
Shynita J. - Cincinnati, OH | Feb 2022
Effective communication, timely answers, being available
Neha Reddy S. - Chicago, IL | Jan 2022
My Guaranteed Rate team (Tom Glover) constantly deliver excellent work. Great communication. Efficient work. Great customer service.
Charles R. - Charlotte, NC | Jan 2022
Very easy to use, great associates with frequent updates
Rachel C. - Cincinnati, OH | Dec 2021
Competitive rate. Easy online experience
Mark P. - San Antonio, TX | Nov 2021
Very thorough and helpful through entire process
Cole R. - Monroe, OH | Oct 2021
Very responsive to emails/questions. Strong technology platform.
Matthew T. - Loveland, OH | Jun 2021
They were very efficient and helpful
William N. - Hamilton, OH | Jun 2021
They were easy to work with and answered all my questions.
Courtney A. - Hamilton, OH | Jun 2021
Made the process easy and understandable
Kara T. - Cincinnati, OH | Apr 2021
The best, Patient, and most reliable group of people ever!
Andrew R. - Fairfield, OH | Apr 2021
Quick work. Thorough. Attentive to detail.
David H. | Mar 2021
Very easy to work with and made the process a lot easier.
William D. | Feb 2021
Very easy to work with and communication was quick and efficient.
David W. | Feb 2021
Everything was fast and thorough.
Leslie G. | Jan 2021
Tom Glover was very helpful all the way.
Lorraine D. | Feb 2021
Awesome Service and Communication
Dudley T. | Jan 2021
Easy to utilize and electronic documenting made it easy to upload files and needed information. Got a good interest rate as well
Kara G. | Oct 2020
Very smooth and easy to work with start to finish.
Peter F. | Nov 2020
Solid customer service. Super easy and user friendly process. It is obvious Tom and team care about their customers and helping us
Tommaso C. | Dec 2020
Starting with Tom Glover, the entire team did an outstanding job. Would highly recommend guaranteed Rate.
Thomas M. | Jan 2021
Tom Glover did an outstanding job with communication, customer service, & our over-all experience was excellent.
Sean J. | Sep 2020
This was a very easy and quick refinance, I'm recommending to everyone!
Shamanth U. | Oct 2020
Great communication and service
Patrick F. | Nov 2020
I had a great experience with Guaranteed Rate! I bought my first house, and they did a great job answering my questions and walking me through the process. They made the home buying process easy and very manageable.
Cheryl B. | Dec 2020
Knowledgeable. Quick Response times. Closed by the set date.
Jared W. | Jan 2021
Excellent customer service and very helpful
Charles B. | Aug 2020
Smooth transaction and excellent service.
Gayle H. | Sep 2020
Overall it worked very well and everything could be handled online.
Annette B. | Oct 2020
Good service and response during challenging times.
Richard K. | Nov 2020
Tom Glover and his team were very knowledgable, professional and friendly.
Joan W. | Dec 2020
The process was very smooth, and Tom Glover did a great job
Julie M. | Jan 2021
This was my first home buying experience and Tom Glover took the time to explain everything and make sure I was comfortable with everything. He was very available, whenever I had questions he was always helpful!
Chloe H. | Jul 2020
Great service, fast process, friendly people
Mark M. | Jun 2020
Excellent service- Tom Glover and his team are great!
Clay S. | Jun 2020
I have been very pleased with their performance on multiple home purchases/re-finances.
Stephen P. | May 2020
Tom Glover and his staff were always very friendly and professional.
Gregory B. | Nov 2019
Quick, excellent at keeping me in the loop, taught me a lot
Hunter M. | Mar 2020
Great service, everything done to my satisfaction
David F. | Dec 2019
Quick, excellent at keeping me in the loop, taught me a lot!
Morgan H | March 2020
The application part was fairly easy.
Mary P. | Jan 2020
They were very easy to work Ortho throughout this process!
Thad R. | Jan 2020
Tom Glover went over and beyond the call of duty for me. I had some trouble with my timing on things and he was very patient. Thank you for helping me complete by Refinance in a professional manner.
Thomas P. | May 2019
Tom Glover, Connie Schmitt & their team were very easy to work with. They explained everything thoroughly and answered any questions that I had promptly. The process was as simple as it can be with refinancing a house and I couldn't appreciate that more as I have a busy work schedule. I WILL be using Tom Glover & his team whenever we are ready to buy our next home!
Courtney A. | May 2019
Tom Glover and his team worked very hard to get my closing done.
Peggy H. | April 2019
I had such an amazing and easy experience! Definitely recommend!
Victoria H. | February 2019
Tom Glover made the process painless and was on top of everything. I had no doubt he would make the loan possible in a shortened time frame during the holiday season. He and his team were able to complete it ahead of schedule.
Brandon W. | Jan. 2019
Tom Glover and the whole team made the loan process move quickly and easily. I will be recommending them in the future.
Ian M. | November 2018
Tom Glover and his dedication to assisting in getting me my first home was simply amazing.
Timothy B. | June 2018
Tom made the process smooth and easy and he always answered my questions promptly.
Joseph S. - September | 2018
When things got overwhelming Tom Glover was always there!! He was there to take my calls at any time. He made my life a lot easier!!! Thank You
Jan C. - April | 2018
Tom Glover & his team are wonderful to work with.
Margaret C. | September 2018
I enjoyed working with Tom Glover. Thanks for everything.
Michael B. | March 2018
Tom Glover was very efficient and fast to reply. Helped explain things in a simple way if I didn't understand all the "loan technical terms". Through each process I was given a email stating who they were and what they would be doing and what I was expected to do, which made things very quick and helpful. Everyone who helped me through this loan process was great! Thank you all!
Emily S. - 7/26/17
Working with Tom was helpful and easy. He was always open to answering our questions, and worked for us whenever we needed him.
Christen B. - 6/16/2017
Thanks a lot Tom! We greatly appreciated your and your team's support and excellent execution for us to get our loan and close on our new home on time. We will definitely recommend you to our families, friends, etc who are looking to buy a home in Cincinnati in the near future.
Onur U. | 05/14/2017
Incredibly thorough. Attention to details and very timely on the closing date. Thank you.
Mark F. | 05/08/2017
Thank you, Tom. This process was handled professionally and smoothly. We appreciate the great job. Many thanks!
Mark & Cecilia F. | 04/05/2017
Tom Glover was great! He answered all of my questions any time, day or night. He was able to get me a mortgage with no notice and did it very quickly. It was my first mortgage and he made me feel very comfortable and walked me through the entire process and made the process very smooth and efficient. I will definitely recommend him to my friends and family. Can't say enough great things about the experience I had with him.
Rachel E. | 12/28/2016
Tom Glover was excellent to work with. Made the process very easy. The builder offered a $ incentive to use their mortg. co. We stayed with Guaranteed Rate because of Tom.
Thomas M. | 12/23/2016
Everyone I spoke with was very polite and took the time to explain everything that I didn't understand. Thanks Guaranteed Rate!
Michael V. | 09/21/2016
Most important to me is that Tom Glover made everything very easy and he always let me know as soon as possible if anything came up. It went fast and he did a great job!!! If in the next 3-6 years we move again I hope he is still working there.
Ryan H. | 09/26/2016
Tom Glover was great!
Ashley L. | 09/28/2016
Tom Glover was everything I could have wanted in a loan officer. He always kept open lines of communication and was willing to answer any questions I had with patience (I am a first-time home buyer and I had A LOT of questions). I have only good things to say about my experience with Guaranteed Rate and would most definitely recommend this company to a friend or family member.
Karen J. | May 2016
Tom Glover did an excellent job. He was even helpful on the weekends when i had questions or needed a pre-approval letter.
Ryan M. | November 2016
This has been my 2nd house I've purchased and believe me when I say I am very very happy the way everything went. It was fast, just 30 days is all it took. GUARANTEED RATE YOU'RE NUMBER ONE, THANK YOU!
Roger M. | November 2016
Loan officer Tom Glover was outstanding to work with. He was great at communicating with me, a pleasure to work with.
Ronald S. | September 2016
Tom Glover was my loan officer, and was extremely informative, communicative, smart, and patient beyond expectations. He was also someone who got the job done: this was a long distance closing, and he was not in the 'moving from', or 'moving to' location, and neither was I. Yet he managed to get the job done, along with any and all pertinent advisers, as needed, with seamless organizational skills and constant communication He was an outstanding officer, and if he is representative of Guaranteed Rate as a whole, then you do indeed, have a wonderful organization!
Rose C. | August 2016
Thank you for making the process simple & low cost! Highly recommend!
Jennifer H. | June 2016
Tom Glover and team did a great job!
Robert W. -Harrison, OH | APR 2016
Tom was an incredible help to me in securing a mortgage for my new home following my divorce. He was able to not only overcome some obstacles and walk me through the process, but assisted me in getting a great interest rate as well! I would highly recommend Tom to anyone needing a home loan.
Annette N.
Tom and his entire team really went to bat for me with excellent service and solid solutions on a timely basis. If you need a residential mortgage, I highly recommend contacting Tom Glover - he is an expert and is very professional.
Eric G.
You guys were awesome. Great job.
David B.
It was a great pleasure working with Tom Glover, he made the refinance of our home completely painless and smooth sailing the whole way through. We were able to do the whole thing via email and telephone without any interference with our work schedules. I never thought refinancing my home could be so simple.
A Satisfied Customer
We couldn't ask for better rate. Tom and his team walked us through the whole process step by step. They replied to our questions exceptionally fast. We would highly recommend Tom for your refinancing. Thank you.
A Happy Customer
Tom was great to work with! He was always very prompt and made sure all of our requests were taken care of. Tom worked to get our closing done quicker than usual because of specific events that were going on. He personally came to our closing to make sure everything went smoothly
A Satisfied Customer
Easy to work with and quick to answer questions
Richard H. - West Chester, OH | May 2022
Tom did a great job explaining the process and taking care of everything. We had an accelerated close and his team make sure everything was ready for the closing.
A Happy Customer
All the people I worked with were awesome!
Zachary T. - Hamilton, OH | May 2022
Low guaranteed rate. Enjoyed working with the team
Brian G. - Mason, OH | Jun 2022