Randy John Ernst

SVP of Mortgage Lending

[email protected]

o: (773) 290-0307
c: (847) 508-0829

204 W Wing Street, Arlington Heights, IL 60005

Contact Randy

NMLS: NA

What people are saying... What people are saying... Read more

Great rates. Very easy to work with.

Timothy M. - Mundelein, IL | Apr 2022

Knowledge, professionalism, stays on top of the loan proceedings.

Valerie S. - Oak Park, IL | Mar 2022

Because my bank rejected my mortgage application and Guaranteed Rate found me a lender within a reasonable amount of time. The staff was extremely patient with this 64 year old not very technically savvy client who needed specific guidance in order to procure the required statements from my financial institutions. I am very grateful for their patience, professionalism and focused effort.

Diana H. - Chicago, IL | Mar 2022

I have worked with them for over 20 years.

John P. - Aurora, IL | Jan 2022

Seamless, efficient process and outstanding service

Jeff H. - Evanston, IL | Jan 2022

Staff direction and ease of completion.

Kathleen T. - Algonquin, IL | Jan 2022

Very helpful and easy to work with

Shelby C. - Wauconda, IL | Jan 2022

Everything works! Fully automated yet there are still very many people involved from a certain point.

Piter B. - Lake Bluff, IL | Dec 2021

Super timely, quick responses, very friendly people.

Katherine W. - Island Lake, IL | Dec 2021

Good communication & guidance.

Gary M. - Lake Zurich, IL | Dec 2021

smooth process, easy to work with staff

Jean B. - Oak Park, IL | Nov 2021

Very easy to work with and I was able to get an excellent rate.

Daniel K. - Forest Park, IL | Nov 2021

Randy was excellent, always reachable, and easy to work with.

Andrew P. - Chicago, IL | Nov 2021

It was a smooth refinance process

Jennifer V. - Chicago, IL | Oct 2021

Great service and excellent rates

Ronald B. - Chicago, IL | Oct 2021

Fast and efficient pre-approval and loan processing

Jose R. - Oak Park, IL | Oct 2021

Fantastic service. Randy and his team are A plus

Lisa G. - Pittsboro, NC | Oct 2021

I've been through the financing process with Randy and his team several times and each time they've kept me up to date on progress and it's gone very smoothly.

Heather Z. - Lake Zurich, IL | Oct 2021

Excellent customer service and responsiveness.

Scott B. - Glenview, IL | Sep 2021

Randy & his team did a great job.

Ian T. - Evanston, IL | Sep 2021

Quick and easy to get a response for questions

Zachary P. - Schaumburg, IL | Sep 2021

Easy to work with. On top of everything. Randy Ernst answers the phone

Nancy G. - Chicago, IL | Sep 2021

Randy and team told me exactly what the terms were and quickly got me through the refinance process.

Chad S. - Chicago, IL | Sep 2021

You guys were great. This was a smooth process

Kimberly K. - Burbank, IL | Aug 2021

Great communication! Worked fast to get my loan closes in less than 30 days.

Jennifer J. - Wheaton, IL | Aug 2021

Fast, accurate and always engaged. That’s all I can ask for.

Michael E. - Duvall, WA | Aug 2021

Randy Ernst was great to work with. Very professional and prompt on follow up. His Team was great too and very helpful when I had questions.

Matthew P. - Lombard, IL | Jul 2021

Super easy to work with. Great communication. Super streamlined process.

Kimberly P. - Lombard, IL | Jul 2021

Excellent communication and service

William G. - Bartlett, IL | Jul 2021

Randy Ernest was always available and willing to answer any questions I had.

Justin R. - Chicago, IL | Jun 2021

This is our 3rd time going through the mortgage process with Randy and his team. Excellent experience with each one of them. They were all very patient with our questions and our timelines.

Gorkem U. - Chicago, IL | Jun 2021

Things went as smooth as possible.

Ryan C. - Chicago, IL | Jun 2021

Randy & his team stayed with me, every step of the way. Communication was very clear and occurred regularly. There were no surprises. And GR even accommodated a last minute request, Souzy provided moral support more than once in the process!

Howard C. - Chicago, IL | Jun 2021

Excellent and very personal service with Randy & Team. Had some specific elements to consider and the team was most responsive & supporting.

Michael M. - Oak Park, IL | Jul 2021

Ease of the transaction process.

Roger K. - Plainfield, IL | Jun 2021

I've had several great experiences with them over the years.

Deborah B. - Chicago, IL | Jun 2021

Great communication during the entire process, helped us troubleshoot when things didn't go quite as we had planned.

Erin F. - Carol Stream, IL | May 2021

Great service throughout the whole process

Brett P. - Oak Park, IL | May 2021

Very responsive, clear, and quick. Online process is simple and effective. Great customer service with actual people

Brian D. - Chicago, IL | May 2021

Everyone involved took great care to make our closing a smooth transition.

Janice D. - Yorkville, IL | Apr 2021

THE ENTIRE PROCESS WAS EASY AND PAINLESS

David D. - Boynton Beach, FL | Apr 2021

They were efficient, helpful, and timely.

Valerie O. - Chicago, IL | Apr 2021

They were efficient, collaborated and communicate well.

Tracy J. - Aurora, IL | Apr 2021

Excellent customer service!

Margaret D. | Mar 2021

Great service. Any questions were answered right away by Diane. I shopped around and Guaranteed had the best rate

Sara P. | Mar 2021

Randy was great and made the process smooth.

ERIC B. | Mar 2021

Because Randy Ernst has been helping my wife Sue & me, our Family members, Friends, Clients & the people we care about since Guaranteed Rate first opened for business in early 2000''s! He''s a 10!!!

DAVID B. | Mar 2021

Everyone involved in my refinancing process was very professional, responsive, and willing to discuss every part of the process. I have not completed a mortgage refinance online / remotely before and it was incredibly smooth from start to finish. Every timeline was met, the requirements were incredibly clear each step of the way, and signing online and closing with a mobile notary was very time effecient and made life easy.

MARK N. | Mar 2021

They are honest organized and make you a priority

KATHERINE D. | Mar 2021

The personal and professional service provided by Randy & team.

Frederick K. | Feb 2021

The entire team was very helpful and responsive

MICHAEL V. | Feb 2021

Randy and his team were a delight to work with. Extremely thorough with every step and well informed. They were always professional and available at all times. They made my first home purchase a breeze and enjoyable. Thank you!

Lynette S. | Feb 2021

I''ve done multiple refinances with Randy Ernst and his team and they have always provided excellent service.

GARY Z. | Feb 2021

it was the best mortgage experience I have had

JAMES K. | Sep 2020

Excellent service was provided

MICHAEL P. | Dec 2020

excellent customer service and attention.

Steven F. | Feb 2021

Top refi company and Randy E. and his team are the best.

MICHAEL W. | Sep 2020

Have always had good service and responsiveness

Suzanne T. | Dec 2020

Everything with Guaranteed Rate goes smoothly.

James C. | Jan 2021

They made the process so easy!

Sharyl A. | Aug 2020

Randy Ernst and his team are wonderful! Very professional, they work with you through the entire process.

Karen P. | Sep 2020

Super nice people and so easy to follow what was needed.

ELIZABETH C. | Nov 2020

Got us a very low interest rate, great communication, online portal for submitting documents is so easy, electronic FlashClose is convenient

Kristen A. | Dec 2020

Efficient and easy process. Closed on time.

Raymond T. | Jan 2021

Randy was terrific to work with through the entire process and I would highly recommend Randy to friends and family

ERIC L. | Aug 2020

They, Randy, worked hard and accomplished the mortgage closing in record time.

Michael L. | Sep 2020

Great service. Quick turnaround. Helpful every step of the way

ELIZABETH F. | Nov 2020

Excellent communication and frequent follow up. Incredibly responsive to questions.

CHRISTOPHER J. | Dec 2020

Speedy and friendly service

Diane S. | Jan 2021

Excellent customer service

Teresa N. | Aug 2020

Randy Earnst and his team were patient, understanding, and accessible for all of my questions and worries. We had several hiccups during the buying process, but Randy and his team were able to communicate well and give us peace of mind while we had to deal with the sellers.

Max R. | Sep 2020

Great service easy process

Thomas H. | Oct 2020

Everyone was very timely and communication between the team and myself was great!!

BRIAN K. | Nov 2020

Randy and his team provided great service answering any questions I had along the way.

Carly D. | Dec 2020

Randy and his team went above and beyond the call of duty to get my loan approved under some unusual circumstances and under a rush request.

NORBERT L. | Jan 2021

My current and past experiences have been great.

CLAUDIA L. | Aug 2020

Helpful, always ready to respond ontime and caring team!

MAHBOOBEH M. | Sep 2020

great individual service and follow up

Peter M. | Oct 2020

Competitive rate. Ease. Convenience

DAVID W. | Nov 2020

Good service, helped me push my case through the process quick.

Hao J. | Dec 2020

Randy is excellent on explaining what is good and what is not for his customers. Randy and his team are excellent on what they does, They are excellent in helping and walk through on the process. Thank you for setting up a an amazing process Randy.

SRIKANTH J. | Jan 2021

excellent and friendly service

Daniel R. | Aug 2020

the team was awesome, efficient and made the process easy. Loved the experience

ERIC E. | Sep 2020

Excellent rates, employee responsiveness

RYAN M. | Oct 2020

superb service from Randy and team

Margaret R. | Nov 2020

Smooth process - all of the people we worked with were great. We got a good deal as well.

LAUREN A. | Dec 2020

Fast, professional, courteous service.

Leonard B. | Jan 2021

Randy Ernst has always been very attentive. We have used him for several mortgages.

Natalie C. | Jul 2020

Good service, no issue and no delay in closing.

Valimohmed D. | Jul 2020

Randy Ernst and his team were absolutely amazing!

Samantha B. | Jul 2020

Smooth process from beginning to end. Great online process for securely uploading docs, updates given along the way and a great team of people.

Stephen B. | Jul 2020

Very thorough and knowledgeable from A-Z. We were always in the loop on the status of our loan the entire process.

JASON D. | Jun 2020

They were a great team that worked together to get the loan closed fast!

David D. | Jun 2020

Great service, friendly staff.

Chris S. | Jun 2020

They were very approachable and efficient in their operations.

RENA M. | Jun 2020

was kept informed every step of the process

DEBRA N. | May 2020

The team was very responsive and the process was effortless.

RYAN C. | May 2020

I experienced great service

DAVID R. | May 2020

Personal attention and help from Randy Ernst

ARI S. | May 2020

Great customer service from Randy Ernst and his team!

Christina G. | May 2020

this is my third experience with GR (purchase and two re-fi's) and I have always had nothing but excellent service from Randy and team.

Margaret R. | Apr 2020

It was a seamless process and the team we worked with was great!

AMY S. | May 2020

Guaranteed Rate staff were very knowledgeable and responsive throughout the process.

Eric F. | Apr 2020

excellent customer service and responsiveness.

GRETCHEN K. | Apr 2020

They worked to overcome obstacles to get this done at this uncertain time.

EDWARD O. | Apr 2020

They are always helpful and timely in their responses and approvals.

SHERRI K. | Mar 2020

Best rates and very good support services. Quick and efficient communication

Michael G. | Mar 2020

It was easy all along the way and everyone we dealt with was professional and very competent.

RONALD B. | Mar 2020

The closing was smooth and flawless and the Guaranteed Rates team was fantastic throughout the process

Syed N. | Jan 2020

Randy Ernst is amazing and very professional. He has made the process incredibly simple. I have recommended him to friends and family.

Karen C. | Dec 2019

Broker thought about my best interests.

BRIAN C. | Dec 2019

Everything went so smooth and the team was very on top of things.

Daniel K. | Dec 2019

I can always count on Guaranteed Rate.

Janice D. | Dec 2019

Randy was always accessible. He worked hard to figure out a game plan for our loan situation.

Jenna H. | Dec 2019

Randy and his team are honesty and hardworking, and make things right if issues occur.

Brian D. | Oct 2019

I was very satisfied with both the rate I got and the customer service.

Tomas B. | Sep 2019

This is the second time I have gone with Randy Ernst. He is dependable, reliable, and always there to help answer questions and guide me through the process, while securing a good rate and options.

Ging Cee N. | July 2019

Randy Ernst and his team were great and tremendously helpful in keeping me up to date with a very smooth moving process. Thanks again Randy!

Joseph M. | Aug 2019

Randy Ernst and his team were great! They were courteous and professional at all times. I appreciate their attention to detail and their extraordinary support. Thank you!

Teresa N. | June 2019

Randy Ernst and his team were so professional, competent and overall awesome! They got the job done so quickly!!!

David D. | June 2019

Randy and his team were a pleasure to work with. They were very attentive and helpful throughout the whole process! They made it easy and explained every step of the way. I would highly recommend them.

Charles C | June 2019

Randy Ernst was terrific to work with and the phone call after it was all over was appreciated. It reinforced the feeling that it was not all about the transaction, but about my wife and myself as well.

Ronald L. | April 2019

Guaranteed Rate provides much more efficient service with lower rates, compared to banks.

Qiaofu Z. | April 2019

Randy Earnest is awesome, used him 3x now and he always delivers. His service is great along with delivering on his promises.

Abdulmalik K. | April 2019

Randy and his team were great and made the entire loan process easy. Any questions we had, he and his team were there to answer. He laid out all expectations, numbers, processes and outcomes, giving us peace of mind throughout obtaining the loan. I would highly recommend using Randy and his team to anyone looking to get a loan done quickly and seamlessly.

Michael H. | March 2019

The process was so easy. I liked being able to provide the needed document via your online portal and I liked how that was organized. Communication was great from everyone. Thank you!

Jean S. | March 2019

Randy and his team made this process seamless. The close process was a breeze. Thank you Guaranteed Rate!

Dave M. | February 2019

I can't say enough about how thrilled I was with Randy Ernst and his team, they were 100% responsive, helpful, professional, thorough and friendly. I have used the services of many home loan companies over the years and I can say that Randy & Guaranteed Rate were by far and away the best group I have ever worked with. I highly, highly recommend them to anyone!

Margaret R. | June 2018

Randy and his whole team were great. As first time buyers we had a lot of questions and they helped us through the whole process. Highly recommended!

Stephen B. - July | 2018

It was a very nice experience to work with Randy's team, all went smooth and fast. I look forward to work on the next venture.

Cristian N. - May | 2018

" Just amazing customer service !!! I would recommend my family and friends to use Guaranteed Rate. "

GAGAN S. -Mundelein, IL |AUG 2016

Randy was able to provide us with a great interest rate..so great we decided to switch to him. He had a short timeframe in which to meet our hoped for close date and he, Jennifer, Souzy, and Michael made it happen. They really took the stress out of the process. We are extremely satisfied and would not hesitate to refer Randy and his GR team to anyone looking for a loan. Thanks!!!

WILLIAM W. -Park Ridge, IL |AUG 2016

I was very pleased with my experiences with Guaranteed Rate. The process was clear and all those I worked with were responsive.

ADRIAN R. -Evanston, IL |AUG 2016

Randy and his team were great and I had a wonderful experience. They were very professional, hard working and very knowledgeable. It was a pleasure to work with them.

LEELAND G. - Chicago, IL | Jan. 2016

Randy Ernst was phenomenal in his handling of this loan. We had the short sale go on for almost 10 months and Randy and his team stayed with us the whole time.

Michael G. – Elk Grove Village, IL | AUG 20

Randy and his team were always very responsive, attentive & respectful communicators.

Daniel A. -- Chicago, IL. 9/17/2014

Randy and his team really make things easy!

Bryan L. -- Chicago, IL 8/31/2014

Randy and his team were great and responsive! They were very knowledgeable and an overall pleasure to work with!

Mitar U. -- Chicago, IL 7/17/2014

Randy was great! He made sure we were updated with any new information!

Matthew T. -- Chicago, IL 7/2/2014

I would highly recommend Randy to anyone who wants to close their loans! We were first time buyers and he made the process very simple, understandable and easy for us. He was patient and understanding with all of our questions. Thanks again Randy!

Gorkem U. -- Chicago, IL 4/24/2014

"Randy Ernst did a great job for us! He was there for us anytime we needed him. He was so wonderful and patient through out the whole process. I would 100% recommend them to anyone else!!! Thank you so much Randy!"

Sarah P. -- Elmwood, IL. -- 12/2013

"Randy and his support team did a great job of keeping me informed of the status of the loan throughout the entire process and were readily available to field questions as they came up regardless of the hour. Great experience!"

Kevin K. -- Chicago, IL. -- 10/2013

"Randy was personable, thorough, professional, and flexible. He was really there for us every step of the way to ensure our experience went smoothly."

Thaddeus P. -- Lake Villa, IL. -- 5/ 2013

Hey, check out this amazing review from Cathleen about Randy! “My experience with Guaranteed Rate was amazing. Thank you to Randy Ernst and his team. My entire process was fast, quick and flawless!”

Cathleen F. – Belvidere, IL -- 5/2013

Hey check out the glowing review from Fernando about Randy! “After years of dealing with mortgage firms we found Guaranteed Rate. Randy Ernst and his team made our experience a great one. The team answered all our questions, worked with us on solutions, and acted as a true partner and advisor. Randy and his team are outstanding. I highly recommend Guaranteed Rate for all your home finance need!” https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/

Fernando Y. -- Crystal Lake, IL -- 03/2013

Hey check out the amazing review from Mary about Randy! “Randy Ernst and his team made the entire process very easy with positive end result.The responsiveness of the team made my loan process extremely streamlined with minimal administrative hassles. Thanks again Ernst!”

Mary F. -- Evanston, IL -- 02/2013

Randy and his team were accommodating, informative, and responsive. They made the mortgage process of our home buying experience simple and expeditious.

Samuel C. - Oswego, IL | Aug 2022

Hey check out the amazing review from Susannah about Randy!” “My entire refi- process with Randy was completed in 6 weeks with status updates sent each step of the way! Closing took place at my office making it super convenient!!!!!! I've already recommended Guaranteed Rate to friends, colleagues, and family. Even after multiple loans, I had tons of questions and Randy took the time to thoroughly explain everything.Thanks Randy!”

Susannah C. -- Chicago, IL -- 01/2013

The pleasant personalities and convenience of the process made the whole experience stress free. (needed that)

Douglas E. - Mchenry, IL | Aug 2022

Hey check out the great review from Marianne about Ernst! “I was very pleased with the personal care I received even when my questions were simple or repetitive at different times of day or night. Thank you Randy for being so attentive!”

Marianne M. -- Roselle, IL -- 01/2013

Randy and his team always made sure our questions were answered. They checked in on us to make sure we were doing okay with our home buying process.

Maria C. - Chicago, IL | Jul 2022

Very responsive and helpful

Diann P. - Chicago, IL | Aug 2022

Their service was excellet.

Janice J. - Evanston, IL | Mar 2023

Everything went very well. I found Randy Ernst to be an excellent person to work with, as well as a very knowledgeable resource. He guided me with some of the unknowns about the difficult loan process. Plus he gave me the options that I was looking for, and his rates were competitive with the alternate quotes I had obtained. Overall an excellent experience.

Tariq M. - Schaumburg, IL 5/2012

They made the process easy and clear. They were quick to respond to our questions.

Chike J. - Oak Park, IL | May 2022

It was a very positive experience.

Theodore T. - Forest Park, IL | Jul 2022

Excellent service provided. Randy Ernst Team are true professionals

Michael P. - Madison, WI | Aug 2022

Everyone was very communicative and available to answer all questions.

Suzanne L. - Chicago, IL | Mar 2023

Excellent service and communication.

Ionela M. - Chicago, IL | Jun 2023