THINKING LIKE A CUSTOMER IS WHAT WE DO
How can we make the mortgage process easier, faster, more transparent and more financially beneficial for our customers?
Simple, easy, fast and secure
We started Guaranteed Rate back in 2000 with a fundamental goal:
Take the mystery, red tape and complexity out of getting mortgage financing, and simplify the process using innovative technology to deliver low rates, full transparency on fees and the kind of personal service and advice each customer deserves.
It’s an objective that has driven everything we do, whether that’s building the World’s First Digital Mortgage or creating the most powerful, easy-to-use and transparent tool for finding your perfect mortgage, Intuitive Loan Finder.
Get the buying power of instant pre-approval
Having a pre-approval letter means you can confidently make an offer on the spot when you find that home of your dreams. Our Digital Mortgage delivers a pre-approval within minutes from any computer or mobile device.
Five-Star Service: The proof is in the numbers
All of this leading-edge technology is backed by five-star service from the industry’s top team of loan officers and support staff. You get high tech and high touch. Our full complement of unparalleled services is why our customers give us a 95% satisfaction rating and recommend us to their families, friends and co-workers.
We also have an 'A+' rating from the Better Business Bureau and an 87* Net Promoter® Score** (NPS), a number virtually unheard of in the banking industry where the average NPS is only 50*.
We believe we offer the absolute best way to buy a home or refinance your existing loan. But don’t take our word for it. Listen to our customers.
- 96% of customers say they were satisfied with Guaranteed rate
- 92% of customers say we made it easy for them to obtain a loan
- 96% say they would use us again
*Sources: GR Customer surveys and https://customergauge.com/benchmarks/industry/financial-services
**Net Promoter Score is a metric used by high-service companies such as Apple, Amazon and Zappos to measure a customer’s willingness to recommend products and services to their family, friends and colleagues.