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Thinking Like a Customer is What We Do

How can we make the mortgage process easier, faster, more transparent and more financially beneficial for our customers?

Simple, easy, fast and secure

We started Guaranteed Rate back in 2000 with a fundamental goal:

Take the mystery, red tape and complexity out of getting mortgage financing, and simplify the process using innovative technology to deliver low rates, full transparency on fees and the kind of personal service and advice each customer deserves.

It’s an objective that has driven everything we do, whether that’s building the Digital Mortgage or creating the most powerful, easy-to-use and transparent tool for finding your perfect mortgage, GRAffordable.

Get the buying power of a pre-approval

Having a pre-approval means you can confidently make an offer on the spot when you find that home of your dreams. Our Digital Mortgage can give you the satisfaction of an approval from any computer or mobile device.

Five-Star Service: The proof is in the numbers

All of this leading-edge technology is backed by five-star service from the industry’s top team of loan officers and support staff. You get high tech and high touch. Our full complement of unparalleled services is why our customers give us a 96% satisfaction rating and recommend us to their families, friends and co-workers.*

We believe we offer the absolute best way to buy a home or refinance your existing loan. But don’t take our word for it. Listen to our customers.

  • 96% of customers say they were satisfied with Guaranteed Rate**
  • 92% of customers say we made it easy for them to obtain a loan**
  • 96% say they would use us again**

*Source: “96% Customer Satisfaction: Data Source: Guaranteed Rate’s Client Satisfaction Surveys (Averaged 2019)

**Data pulled from Guaranteed Rate's Customer Satisfaction surveys (2010-2019)

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96% Customer Satisfaction Data Source: Guaranteed Rate’s Client Satisfaction Surveys 2019

Copyright © 2000-2020 Guaranteed Rate. All rights reserved
NMLS License #2611
Arizona Mortgage Banker License #0907078
3940 N. Ravenswood Chicago, IL 60613 - (866) 934-7283
The company name, Guaranteed Rate, should not suggest to a consumer that Guaranteed Rate provides an interest rate guarantee prior to an interest rate lock.