How to contact Rate customer service
For any questions about starting a new loan with Rate to general information about Rate mortgage servicing or expert lending advice, there are many ways you can contact Rate customer service.
We know how important your questions are, which is why we offer several options for you to get in touch with us. From connecting with a real person to talking with an AI agent, Rate offers options for everyone’s preference.
Reach out now to Rate’s customer service to have your questions answered.
Customer service options from Rate
Here are some of the ways you can get in touch with Rate to answer questions or offer guidance:
Give us a call
Our phone team is readily available, which includes an automated system for those looking for self-service. If you still have questions after using our automated system, your call will be forwarded to a professional on our customer service team.
Our system is optimized to pick up your phone calls in a maximum wait time of three minutes, with average wait times around 30 seconds, to ensure our customers don’t sit endlessly wondering when their questions will be answered.
Phone professionals are available from 8:30 a.m. to 5:30 p.m. CST Monday through Friday to assist you.
Give us a call at 1-866-934-7283.
Send us an email
A majority of our customers prefer email thanks to our quick response times.
Those contacting us through email can expect an acknowledgment within 24 hours. General queries will get an answer in 24-48 hours, though specific questions might take a bit longer.
Customers contacting us through our online submission form will receive responses through email as well.
Rate makes it easy to get in touch, with email addresses dedicated to customers’ needs.
Talk to our chatbot
If you have questions or need help outside our team’s regular hours, or prefer not to talk to anyone, you can chat with our online chatbot.
Our chatbot can help customers answer general questions and offer advice, so they can try fixing any issues they may have.
Reasons to contact customer support
Some of the reasons you might want to contact Rate are:
Application questions: For help before or during the application process, reach out with issues you are running into.
New loans: Professional Loan Officers there to offer assistance in getting started on and guiding you through a new loan application.
Loan servicing: Any assistance or support you need with your current loan: making payments, insurance or taxes.
Get the customer support you need from Rate
Rate’s customer service handles the whole client experience, from assisting in starting your loan to funding and servicing. If your mortgage journey isn’t going as expected, we are here to help.
At the end of 2025, Survicate reported that the median Net Promoter Score (NPS) that measures customer loyalty and satisfaction on a scale of -100 to 100, sat at 42 across all industries. At the same time, Rate received a score of 93, showing that our team takes the time and effort to assist our customers in ways that matter.
However you may need assistance, Rate’s customer support is here for you. Contact us to help with any of your loan needs.
