What people are saying... What people are saying... Read more
As a first time home buyer, the entire Guaranteed Rate team was very helpful in guiding me through the process and helping keep things on track when we needed to move up the closing date significantly. Thank you!
Taylor M., October 2018
Everybody was very helpful that handled my loan and Brian was extremely hurtful when explaining everything to me; I think everyone for being so kind!
Cornelius B., October 2018
John Garrett was our loan consultant and he did an amazing job. He is upfront, honest, open and very thorough with details regarding the entire loan process. Our house close went very smoothly, his calculations of our proceeds was very close. His knowledge with home mortgage loans is top notch. When I had questions or concerns John was always there to answer and very positive about the entire experience. Selling and buying a home at the same time can be very stressful. John always sees the glass as half full and put me at ease several times. I would strongly recommend John to work with home buyers. You can be assured that John knows the business and delivers legendary customer service. I would recommend John to my friends with absolutely no reservations whatsoever. He genuinely cares about the customer experience and his authenticity is something that you don't see everyday. Honesty and integrity are core values that John delivers.
Margaret N. | July 2018
Jason Harris is an absolute pro. This was our first home purchase and my wife and I were blown away by the level of service Jason delivered to us. From the first email I ever sent him to the thank you note he sent me this week I have received nothing short of excellent attention and detail. Humble and smart is hard to find and Jason was both for us in a time where we desperately needed it. Thank you so much for everything Jason and Guaranteed Rate!
Joel C. | July 2018
Jason Harris's detailed loan options and comparisons on a Sunday I might add, Put Guaranteed rate way above any others. My Realtor was also very impressed with Jason and his team
Steven S. - September | 2018
John Garrett and the team did a wonderful job! The process was very simple. The customer service was fabulous! Very friendly and responsive people. Thank you!
Mandy R. - July | 2018
Jason and his team did an excellent job of helping navigate me through a complex process made simple (thanks to the GR team). Thanks!
Stephen R. | September 2018
GR are the best professionals and best people too.
Josiane D. | June 2018
Very satisfied with my experience!
Lindru C. | September 2018
It was my first house every step was thoroughly explained , everyone involved kept me in the loop on every step,from day one felt like I could trust everyone ,thanks for everything!!!!
George H. - August | 2018
Todd Novosel was clear and concise about every deadline and made us feel comfortable with the process. Todd "goes to 11" (Spinal Tap reference)!
David K. | October 2018
John Garrett was the nicest person that I have ever worked with over the phone, me not knowing about stuff that is all done online. He answered every call that I made or called me back in a very timely manner He also worked on contacting my wife when I was at work(second shift). She was also very pleased with John! I would recommend him to anyone who would be a first time buyer.
Christopher R. | June 2018
Closing costs were a little high, but the experience I had was great.
Thomas J. | May 2018
Great staff--very friendly, patient, approachable, sense of humor, etc. Great people to work with.
Thomas R. | August 2018
Working with Todd Novosel was amazing. I was recommended to him by a friend when he was at his previous company and my Realtor said that I should be working with a better mortgage lending company in this market. Well once he came over to Guaranteed Rate and reached out to me without knowing I was in contract and about to choose a lender. I ended up narrowing my lending company between Guaranteed Rate and Concord. I ultimately chose Guaranteed Rate only because I felt like I could trust Todd more than the other Lending agent at Concord. Long Story short I would not have Chosen Guaranteed Rate if It wasn't for Todd.
Jeffrey C. | October 2018
I worked with Todd Novosel, Jason Harris and Patti Stemper. All took extra steps to make sure I understood what was going on with the loan process. I felt that they were looking out for my best interest.
Lisa T. | September 2018
I believe your team cares about what you are doing. It was a lot smoother than most of the horror stories I have heard from others. You guys really did do a great job. I will use you guys again and I have given my daughter your name.
Tina R. | July 2018
They were very prompt in making sure I had the correct documents when I needed them. Steve was awesome to work with and made the process a breeze!
Lauren G. - May | 2018
Due to less than perfect credit, I had believed for years that homeownership was out of reach for me. But after working hard to improve my financial position, my realtor paired me up with John Garrett from Guaranteed Rate. John walked me through the home buying process from Pre-Qualification to Closing, always helping me to understand what my options, and best courses of action were. He helped me strategize on how to obtain the best interest rate possible for my mortgage, and was never too busy to answer any questions I had. From the time my offer was accepted on my new home, until the day I closed on the house, I was always worried that the horror stories that you hear about home buying would happen to me, but John was always there to reassure me every time that anxiety crept in. With all the assistance and sage advice John gave me, by the day of closing, although I had not met John in person, I felt like I had known him for years. When the time comes to sell this home and buy another, there is no other lender I would trust with such an important process. Thank You, John and Guaranteed Rate!
Joshua M. - May 2018